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Metro Points Hotel - Washington North

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Metro Points Hotel - Washington North
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397 Reviews from our TripAdvisor Community

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Loudonville, Ohio
Reviewed yesterday NEWvia mobile

My husband and I stayed at the Metro Points Hotel this past weekend while in town for a wedding. The hotel was easy to find and check-in went smoothly. The lobby and check-in area are nice and welcoming. The rooms leave quite a bit to be desired, especially the bathrooms. A ventilation fan would go a long way with helping...

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Helpful?
Thank Jacqui P
Millville, NJ
Reviewed 2 days ago NEWvia mobile

As others have said, the building and lobby are updated and impressive. The room less so. When we walked in, there was an overpowering floral air freshener smell. Odors are sometimes an asthma trigger for me, but we gave it a few minutes and I was fine. We soon became nose-blind to it. The bed was comfortable and bathroom amenities...

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Thank HeidiDugan
New York City, New York
Reviewed 1 week ago via mobile

Looks can sometimes be deceiving. That was most certainly true in this case. The building looked spectacular. A clean lobby with a professional staff had the family thinking we hit the hotel jackpot. However, that quickly changed once the elevator doors opened on the floor where our room was located as a stench smacked us across the face. Stained carpets...

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Helpful?
Thank Michael R
Hotel_Mgr_365, Manager at Metro Points Hotel - Washington North, responded to this review

Dear Michael, We appreciate you taking the time to share your thoughts. It is a delight to know that our clean lobby and gracious staff were highlights of your stay. We regret that our room amenities did not meet your expectations as we strive to provide comfortable, quality accommodations at a great value. We are glad to know that our...

Atlanta, Georgia
Reviewed 1 week ago via mobile

We used Booking.com and specifically requested a room with 2 queen beds for our 4 person family. When we arrived we were told that it's first come first serve and was given a handicap room and they brought in a roller bed. The handicap room just had a larger bathroom the room itself I assume was standard size so the...

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Helpful?
Thank thisismeonline_yeah
Hotel_Mgr_365, Manager at Metro Points Hotel - Washington North, responded to this review

Dear Valued Guest, We sincerely appreciate you sharing your comments with us. It is this kind of feedback that enables us to continue to strive for excellence in serving you. We regret that we were unable to fulfill your room request and that our amenities did not meet your needs. We are glad you enjoyed our complimentary breakfast and convenient...

Reviewed 1 week ago

Don't even think about coming here the hotel is a mess. I walk into the hotel and the bar is right there and very loud. The room wasn't much better the shower was very dirty and j almost didn't want to get in it. The bed was also very nasty and uncomfortable then I go to breakfast and they are...

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Helpful?
Thank panthersfan1
Hotel_Mgr_365, Manager at Metro Points Hotel - Washington North, responded to this review

Dear Panthersfan, We are grateful for the time and attention you took in sharing your feedback with us. We are dedicated to addressing guest comments and find this to be the cornerstone of excellent service. It is regretful that the noise level and amenities were not what you expected, and we apologize for any inconvenience. Thank you for choosing Metro...

Alaska
Reviewed 3 weeks ago via mobile

Spent 2 nights here. Can't beat the price for what you get. Clean room with fresh toiletries every day, coffee in room, free hot breakfast, and shuttle to downtown DC. Parking was not any problem. Plan to stay again.

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Thank Surrey30
Hotel_Mgr_365, Manager at Metro Points Hotel - Washington North, responded to this review

Dear Surrey, Thank you for sharing your great experience with us! We are so pleased our convenient location and tasty breakfast exceeded your expectations. It is always our pleasure to provide our guests with the best in quality accommodations at a great value point. We look forward to hosting you again soon! Yours in Hospitality, Metro Points Hotel

Reviewed March 1, 2017 via mobile

Hotel lobby was nice and we'll maintained, but our room were not that great it was old/out dated, and could've used more cleaning. There was a small refrigerator in the room but you had to pay $10 additional for a microwave. Staff was pleasant just wish my room was a little cleaner. I probably won't stay again.

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Helpful?
Thank Cheermom587
Hotel_Mgr_365, Manager at Metro Points Hotel - Washington North, responded to this review

Dear Cheermom, It was a treat to welcome you and we thank you for sharing your feedback about your recent stay. We pride ourselves on attention to detail as it pertains to the housekeeping and maintenance of our accommodations and we’re sorry that this was not your impression. We’ll be reviewing your comments as a team to ensure that our...

Buffalo, New York
Reviewed February 23, 2017 via mobile

Given the price tag for this hotel I can not complain. The staff was pleasant, housekeeping did a really good job keeping things clean. The place is dated somewhat but was well cared for. The prices for food at the grill was great! The food was average, nothing fancy but far better than fast food. The complimentary breakfast was fair...

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Helpful?
Thank ecreed6
Hotel_Mgr_365, Manager at Metro Points Hotel - Washington North, responded to this review

Dear Ecreed, We love offering our guests pleasant and memorable experiences at a great rate, and we're delighted to see that you appreciated the overall value of your stay. The efforts of our housekeeping team often go unnoticed by our guests, and we really appreciate you highlighting their great work! We'll certainly pass your positive feedback on to them. We're...

Reviewed February 22, 2017 via mobile

No extra nothing. The cable went out while I was watching TV. Bugs and a bad scent as well. The tv is old modeled so you cannot connect a HDMI cord. The receptionist also wasn't to helpful either. This place needs an audit.

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Thank password101
Hotel_Mgr_365, Manager at Metro Points Hotel - Washington North, responded to this review

Dear Password, We thank you for being our guest and sharing your feedback. We strive to provide clean and comfortable accommodations at a great value at our convenient location, and we're sorry to see that this was not your impression on your recent stay. Included in our rates are complimentary guest parking and shuttle service to and from the DC...

Bowie, Maryland
Reviewed February 12, 2017 via mobile

Very beautiful and nice hotel. Professional and elegant atmosphere. Everyone was nice to me and courteous at the front desk area. I liked the fact that they had a restaurant and bar inside the hotel, even though I didn't get the chance to order from there. My next visit I will definitely order in and visit the bar. The price...

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1Thank tmsulman1234567
Hotel_Mgr_365, Manager at Metro Points Hotel - Washington North, responded to this review

Dear Tmsulman, Thank you for being our guest and taking the time to share your great review! We loved welcoming you and were thrilled to read that you enjoyed our facilities and our clean and spacious accommodations. We hope our location was convenient for you and that you’ll be back to see us again very soon! Best regards, Metro Points...

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Amenities

Highlights
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
Official Description (provided by the hotel)
The Metro Points Hotel-Washington North, is the ideal full service hotel for individuals or groups looking to visit the Washington, DC Metro area…without having to pay the high rates of Washington, DC. New boutique style public spaces & guest rooms will wow you as you walk in through our front doors. Located about ¼ mile from the New Carrollton METRO station, giving you access to Washington, DC and other DC areas within minutes, without the hassle of the traffic and parking nightmares. Free automobile as well as bus parking on the premises. Our guestrooms at Metro Points Hotel-Washington North feature 32-inch LCD TVs with satellite channels and pay movies, as well as desks with ergonomic chairs. All guest rooms also have safes to accommodate laptops, coffee/tea makers, and wireless high speed internet access is complimentary. The Metro Points Hotel-Washington North is a part of a new development that has a shopping center with a verity of food outlets like IHOP®, Five Guys Burgers®, Starbucks®, and more. Without the worries of high franchise fees from a major hotel chain, the Metro Points Hotel-Washington North is able to offer you low rates and a commitment to focus on the services and quality that you would appreciate. ... more   less 

Additional Information about Metro Points Hotel - Washington North

Address: 8500 Annapolis Road, New Carrollton, MD 20784 (Formerly Four Points by Sheraton New Carrollton)
Location: United States > Maryland > New Carrollton
Price Range: $86 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Metro Points Hotel - Washington North 3*
Number of rooms: 197
Reservation Options:
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Also Known As:
Four Points New Carrollton
Sheraton New Carrollton
New Carrollton Sheraton
New Carrollton Four Points
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Questions & Answers

Here's what travelers have asked, with answers from Metro Points Hotel - Washington North staff and other travelers.
7 questions
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Questions? Get answers from Metro Points Hotel - Washington North staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ran away from this hotel....”
254anar, Oct 27, 2016 | Read review
“Ask for the rooms on the top floors - 8 or 9 or 10”
MArasu2000, Jul 18, 2016 | Read review
“If book online call directly to hotel to get description of room type”
peaceofmind3, Jun 24, 2016 | Read review
“Ask for the 8th floor if reserving King bed”
brokenhearthappy, Jun 23, 2016 | Read review
“Anywhere is fine. I was on the 9th floor and never had to wait more than 30 seconds for an elevator.”
SFMS18D, May 4, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question