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Extended Stay America - Baltimore - BWI Airport - Aero Dr.

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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
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92 Reviews from our TripAdvisor Community

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Showing 92: English reviews
Start your review of Extended Stay America - Baltimore - BWI Airport - Aero Dr.
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Kenosha, Wisconsin
Reviewed 4 days ago NEW

Hotel is advertised as providing an airport shuttle. It does not after 10 pm and this is nowhere to find. Certain William a receptionist is so rude that would hang on me without explaining of what should I do. I took a cab but was driven to another Extended Stay America at BWI. Called from there and he would hang...

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Helpful?
Thank YuriN92
Pasadena, Maryland
Reviewed 2 weeks ago

I have been staying here for over a month while looking for a permanent home. My stay has been made pleasant by the friendly, helpful staff. The room is cleaned, towels and bedding changed once a week, which is more often than I would do it at home. My only complaint is that the shower temperature is almost impossible to...

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Helpful?
Thank wllharrington
Baltimore, Maryland
Reviewed 4 weeks ago

I have stayed at this extended stay frequently for my travels usually staying 2 to 4 nights the hotel is always clean and the only thing better then the cleanliness is the super friendly staff I have met all of the staff there and they are fantastic 1 of the friendliest group of people ive met . I deal frequently...

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Helpful?
Thank watkinslisa44
Manager_11525, Manager at Extended Stay America - Baltimore - BWI Airport - Aero Dr., responded to this review

Thank you so much for sharing your experience with us. We are always glad when we can provide a home away from home experience. We greatly appreciate your recognition of Sean and the rest of the staff. Thank you again for you review. We truly value your business and appreciate you choosing Extended Stay America.

Reviewed 4 weeks ago via mobile

This hotel falsely holds itself out as an affordable alternatve to chains like Springhill Suites or Holiday Inn Express, when in fact it is not even close both in terms of the quality of the room and furnishings, as well as the promised amenities. The hallways are dim and stale smelling. The furniture in the room I got was dated...

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Helpful?
Thank Shalom N
Manager_11525, Manager at Extended Stay America - Baltimore - BWI Airport - Aero Dr., responded to this review

I appreciate you taking the time to write a review about your experience with us. We are pleased to read your remarks about your clean room; however, we are very sorry that our grab-and-go breakfast, shuttle hours, room furnishings and hallways did not meet your expectations. Thanks to your comments, we will be changing our shuttle hours and hallway freshener...

Portsmouth, Virginia
Reviewed 4 weeks ago

It took 20 minutes for someone to come to the front desk and check us in. The lobby and room smelled musty, the elevator smelled like onion and garlic, the third floor hallway smelled strongly of skunk. Definitely a "party hotel" -- people banging on doors, slamming doors, and talking loudly in corridors all night long. Dirty carpet in room....

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Helpful?
Thank marypalmer1962
Manager_11525, Manager at Extended Stay America - Baltimore - BWI Airport - Aero Dr., responded to this review

I appreciate you bringing your experience to our attention. I am adding additional signage to remind guests of our quiet hours as well as additional hallway walks to ensure noise is kept to a minimum. We will also meet with maintenance staff to ensure our hallway air fresheners are properly functioning. Our team is committed to satisfying our guests, so...

Baltimore, Maryland
Reviewed February 16, 2017

I am a long term guest at extended stay and I love everything about the hotel the staff was friendly and the service is excellent I highly recommend this hotel . Anytime I need anything the staff is always available and friendly and willing to help . The room is clean and efficient and again I would highly highly recommend...

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Helpful?
Thank 4bees98
Manager_11525, Manager at Extended Stay America - Baltimore - BWI Airport - Aero Dr., responded to this review

Thank you so much for sharing your experience with us. We are delighted that we made you feel at home. Your positive comments regarding the friendliness of our staff and how you would recommend our hotel are much appreciated. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you...

Reviewed January 17, 2017

I paid for two nights online and when I arrived there it was no one at the front desk. People were waiting about 30 mins before I came and I waiting 30 mins until someone finally showed up so a total of one hour. Then when they checked us in the key that they gave us for our room did...

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Helpful?
Thank Natasha L
Manager_11525, Manager at Extended Stay America - Baltimore - BWI Airport - Aero Dr., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for not meeting your expectations on your recent visit. We are truly sorry the check-in process took so long and your room was not in proper working order after check-in. Your comments were reviewed by the staff, and...

Wilson, North Carolina
Reviewed December 29, 2016

I stayed here to visit with family and the room was filthy. The carpet has stains, The kitchen has crumbs and stains. The sheets had stains and hair. It was horrible. I will not recommend it to anyone.

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Helpful?
Thank kittyn012016
Manager_11525, Manager at Extended Stay America - Baltimore - BWI Airport - Aero Dr., responded to this review

Thank you for the recent review of your stay. We are very sorry to hear that the cleanliness of our rooms did not meet your expectations. We use feedback, such as yours to continuously make changes to improve our hotel and provide every guest with the greatest experience possible. We have already shared your comments with our staff, going forward...

Reviewed November 30, 2016 via mobile

Wasn't bad need room for one night so I grab extended stay what I did like is that it was a indoor type and beside small bed couldn't complain much was only $89 for night ...was clean and quite mostly working ppl so had get up in morning ..would stay again

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Helpful?
Thank Toy A
Manager_11525, Manager at Extended Stay America - Baltimore - BWI Airport - Aero Dr., responded to this review

Thank you for taking the time to write a review of your stay. It’s nice to hear that we met your expectations and you enjoyed your stay. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Centurion, South Africa
Reviewed November 23, 2016

I was shuttle fetched from BWI airport barely 10 minutes of the call to the Hotel. In the morning when i checked out, the shuttle was apparently closed but the manager still asked the driver to drop me off at the train station. Now that's what i call good service!!

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Helpful?
Thank Geoffrey L
Manager_11525, Manager at Extended Stay America - Baltimore - BWI Airport - Aero Dr., responded to this review

Thank you for your kind words regarding your stay at our hotel. We pride ourselves on providing great service, so we are happy to hear we met this goal during your stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Extended Stay America - Baltimore - BWI Airport - Aero Dr.

Address: 1500 Aero Drive, Linthicum Heights, MD 21090
Location: United States > Maryland > Linthicum Heights
Price Range: $81 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Baltimore - BWI Airport - Aero Dr. 2.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Extended Stay America Linthicum
Extended Stay Linthicum
Linthicum Extended Stay
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Baltimore - BWI Airport - Aero Dr. staff and other travelers.
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Questions? Get answers from Extended Stay America - Baltimore - BWI Airport - Aero Dr. staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Avoid at all costs!”
 of 5 bubbles YuriN92, 4 days ago | Read review
“I am satisfied. I have no preference on view although I have a view of the lawn.”
 of 5 bubbles wllharrington, 2 weeks ago | Read review
“Any room I been in is wonderfull”
 of 5 bubbles watkinslisa44, 4 weeks ago | Read review
“offers smoking and non”
 of 5 bubbles 4bees98, Feb 16, 2017 | Read review
“there is a truck depot in the back that was quite loud at night”
 of 5 bubbles pohlerbear, Aug 31, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question