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Hadn't been to this Hilton in a while (almost a year). The staff remembered me and were very friendly. Antoinette, Daltres, and Tammy at the restaurant were wonderful to me the entire week I was here. All of the bartenders Dante, Shante, Julio were amazing....More
My husband and I had an early morning flight and opted to stay in a hotel the night before. This was the second time we've stayed at this Hilton for the same reason and it did not disappoint!
Check in was a total breeze. Room...More
Response from John H, Manager at Hilton Baltimore BWI AirportResponded January 6, 2018
Thank you for your review of our hotel. We are pleased to see you share your experience with your fellow travelers. Your comments will certainly help in choosing a hotel in the BWI area. Everything you said is exactly what all of our guest should...More
Great meeting with a very friendly and responsive staff. The staff were very willing to accommodate last minute changes and make adjustments and requests on the fly. We really appreciated their willingness to be so responsive for our meeting needs.
Review collected in partnership with Hilton Hotels & Resorts
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Its a very attractive hotel. But the sheets are very rough and uncomfortable. I know that sounds weird but it's true. The quality of the sheets did not match the sophistication of the hotel. However, Marchelle at the front desk was remarkable. She was at...More
Thank Kirstin T
Response from Amanda H, Front Office Manager at Hilton Baltimore BWI AirportResponded 1 week ago
We are delighted to hear that you enjoyed your stay with us. Thank you for sharing your experience with others and for providing us with feedback. We will share your comments with Marchelle. We are very luck to have her apart of our team. She...More
5am driver blasting music in van despite being asked to turn it down
My wake up call never came
Digital key doesn’t work in areas of hotel clearly labeled for such making me waste time going back downstairs
Housekeepers shouting down the corridors
Response from John H, Manager at Hilton Baltimore BWI AirportResponded 1 week ago
Thank you for your feedback. It is always important to hear from our guest as we strive to provide the best experience for them. The hotel deeply apologizes for falling short of expectations. We hope you will consider staying with us again in the future...More