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Shantell you made my stay easy and you made me feel welcome and at home. Thank you for your kindness and I will be staying there on my next trip. My dog Harry was also so welcomed. if your traveling with a pet this staff...More
We flew into bwi for a funeral in northern Virginia. We booked the hotel at the last minute because we had stayed there before. What a fantastic group of employees. The experience starts with the shuttle drivers and Melvin is a great face to put...More
Response from Jeremy C, General Manager at Aloft BWI Baltimore Washington International AirportResponded February 19, 2018
Thank you for taking the time to write a nice review for the Aloft BWI despite the circumstances that brought you here. I’m truly sorry for your loss. I am glad that that my entire staff and Melvin, who you personally mentioned, was...More
The place needs rethinking .
Old food in refrigerator was a terrible thing to discover.
Staff here can’t be any more pleasant.
The protocol of operating a clean and efficient hotel needs to be addressed.
Some Aloft hotels are night and day different.
Thank David L
Response from Kingsley A, Manager at Aloft BWI Baltimore Washington International AirportResponded 3 days ago
Hello David L,
Thank you very much for your feedback. I will like to personally apologize for the lack of service and cleaning efficiency during your stay. I have shared your concerns with my Housekeeping manager and rest assured that they will be addressed at...More
The carpet thoughtout the hotel were dirty. There was no pillow cases on our pillows and the pillows were old and dirty. One of them had blood on it. You have to go to the lobby and ask for ice. One of the elevators were...More
Thank Kimmy V
Response from Kingsley A, Manager at Aloft BWI Baltimore Washington International AirportResponded 6 days ago
Hello Kimmy V,
Thank you very much for your feedback. Please accept our sincerest apologies for your stay. Rest assured that the concerns you mentioned will not go unresolved. I have shared your concerns with the team and we are taking the right approach to...More
This place was WAY below average, and just a step up from Motel 6.
Pros: Close to BWI airport, fast check in
Cons: read on...
Upon check in (which was admittedly quick and efficient), I went to my room, which looked kind of cleanish. I...More
Response from swift152 | Property representative |
Hello there, yes our hotel has a pool table in the lobby very close to the bar. There is a microwave in the lobby as well in the refuel area. You can certainly call the front desk prior to arriving to ask if there is a... More
Hello there, yes our hotel has a pool table in the lobby very close to the bar. There is a microwave in the lobby as well in the refuel area. You can certainly call the front desk prior to arriving to ask if there is a microwave you can add to the room.