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stayed here on business. housekeeping never cleaned my room 3 nights in a row. each morning when leaving i told the front desk. each night i came back room was never cleaned
and i never had fresh towels to shower. AWFUL SERVICE AND DIRTY ROOM...More
We flew into bwi for a funeral in northern Virginia. We booked the hotel at the last minute because we had stayed there before. What a fantastic group of employees. The experience starts with the shuttle drivers and Melvin is a great face to put...More
Response from Jeremy C, General Manager at Aloft BWI Baltimore Washington International AirportResponded February 19, 2018
Thank you for taking the time to write a nice review for the Aloft BWI despite the circumstances that brought you here. I’m truly sorry for your loss. I am glad that that my entire staff and Melvin, who you personally mentioned, was...More
Really wish I would've read the bad reviews before booking at this place, but hopefully I can help someone else. I originally booked and paid for my room on May 6 to stay for one night and paid through Priceline. Upon arrival, I gave them...More
I took the shuttle both ways from BWI. Both shuttle drivers were wonderful and Mr Melville took it to another level. A can do and dynamic person who drives well and makes the day start right!
The rooms could do with a little pick me...More
I think never again at this property. I am a Starwood Preferred member and I tried the Aloft as it was $9 per night cheaper than the Sheraton and had FREE WiFi which the Sheraton charges for. I had 2 rooms. ! for 3 nights...More
Response from swift152 | Property representative |
Hello there, yes our hotel has a pool table in the lobby very close to the bar. There is a microwave in the lobby as well in the refuel area. You can certainly call the front desk prior to arriving to ask if there is a... More
Hello there, yes our hotel has a pool table in the lobby very close to the bar. There is a microwave in the lobby as well in the refuel area. You can certainly call the front desk prior to arriving to ask if there is a microwave you can add to the room.