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This is one of the worst hotel experiences I have had in the US. Frankly, it was third world standards at best. Extremely filthy, outdated, not maintained and BUGS near the bed. I left at 11pm and went to a properly maintained hotel. No second...More
We flew into bwi for a funeral in northern Virginia. We booked the hotel at the last minute because we had stayed there before. What a fantastic group of employees. The experience starts with the shuttle drivers and Melvin is a great face to put...More
Response from Jeremy C, General Manager at Aloft BWI Baltimore Washington International AirportResponded February 19, 2018
Thank you for taking the time to write a nice review for the Aloft BWI despite the circumstances that brought you here. I’m truly sorry for your loss. I am glad that that my entire staff and Melvin, who you personally mentioned, was...More
I have stayed at this property many times when traveling through BWI and will never stay again. This trip I did not get my requested wake up call and nearly missed my flight. Upon return from my trip I waited over an hour for a...More
Response from Kingsley A, Manager at Aloft BWI Baltimore Washington International AirportResponded today
Thank you for choosing to stay at the Aloft BWI Baltimore Washington International Airport and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for our shuttle service falling short...More
The folks who work here are well-meaning, helpful and warm-hearted. The physical state of the hotel needs some touch ups as there were a number of small quality points such as scuff marks and small pieces of debris in the hallway, bathroom fixtures that didn't...More
Shantell at the front desk was quick to accommodate us. Her friendliness, and readiness to answer our questions, and put things in place for us, made for a very pleasant stay. The room was nice too, clean and with a comfortable bed.
Response from swift152 | Property representative |
Hello there, yes our hotel has a pool table in the lobby very close to the bar. There is a microwave in the lobby as well in the refuel area. You can certainly call the front desk prior to arriving to ask if there is a... More
Hello there, yes our hotel has a pool table in the lobby very close to the bar. There is a microwave in the lobby as well in the refuel area. You can certainly call the front desk prior to arriving to ask if there is a microwave you can add to the room.