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Holiday Inn Express & Suites Laurel

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Holiday Inn Express & Suites Laurel
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207 Reviews from our TripAdvisor Community

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Showing 204: English reviews
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Made the reservation through Hotels.com and I asked 3 times if they were pet friendly. Show up at Hotel and they are Not pet friendly. They just renovated entire place and they will not allow pets. Made it hard as we could not leave our dog in the car.

Helpful?
Thank Cindy J
Elizabeth City, North Carolina
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I made my reservation over the phone and used my points so my night's stay was supposed to be a flat $40 after using my points. I paid the $40 when the reservation was made. When I checked into the hotel, I received a print out showing that I owed nothing at all. I checked out the next morning and... More 

Helpful?
Thank pksdst
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Laurel, responded to this review

Dear pksdst, Thank you for bringing your concern to our attention. I’m very sorry to hear about your experience regarding the billing concern and apologize for any inconvenience this may have caused you. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing... More 

Wilmington, NC
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 4 weeks ago

HIE experience is very inconsistent. Recent stays in North Dakota showed the best and the worst. This one is on the "worst" side of the spectrum. Dirty carpet, leaky ceiling, non-functioning TV and very inconsiderate partygoers. We were returning from a funeral in NJ Saturday night on our way back to NC and stayed here because it was close to... More 

Helpful?
Thank OldBristolSailor
HtlMgr1, Director of Sales at Holiday Inn Express & Suites Laurel, responded to this review

Hello OldBristolSailor, I'm sorry your stay during the storm was not as quiet or comfortable for you before midnight. We do understand that some guests who stay up later can cause noise in the hall ways heading to their rooms. I do hope you had a very pleasant sleep for your early departure the next day, and got to experience... More 

Wappingers Falls, New York
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed July 11, 2016 via mobile

I was in town for a family reunion so my stay was for 4 days & 3 nights. Rooms are pretty updated with big flat screen tvs. Your typical HIE. Staff was very friendly and accommodating. The negatives: walls are extremely thin where you can hear every conversation in the hallway. Housekeeping - the staff was nice, but I didn't... More 

Helpful?
Thank 14beacon
HtlMgr1, Director of Sales at Holiday Inn Express & Suites Laurel, responded to this review

Hello 14beacon, I appreciate your feedback of the hotel! As a Green Hotel our staff makes sure to replace all and any items placed on the floors to be cleaned, coffee cups replenished if utilized, and beds made daily for your comfort. I'm also pleased that your interactions with our staff were friendly and accommodating to your needs. Have a... More 

Norfolk, Virginia
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed July 10, 2016

I'm not sure what all the exceptional reviews and high marks are about. My wife and I stayed there last week and this is just your basic Holiday Inn Express. Wjile the rooms were comfortable the couch was dated and there was nothing exceptional about the facility or the service we received. My wfe is in a wheelchair so we... More 

Helpful?
Thank Suppo28
HtlMgr1, Director of Sales at Holiday Inn Express & Suites Laurel, responded to this review

Hello Suppo28, Thank you for recently staying with us! Your feedback is very helpful to the hotel as we will be sure to bring up the size of the accessible bathrooms to InterContinental Hotels Group (IHG) on the size standards for wheelchair access. We want all guests to feel as comfortable as possible while in the hotel, and enjoy their... More 

Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 6, 2016 via mobile

I originally wasn't happy with my stay. I came to the area for work (I work 3rd shift), and when I came back to my room in the early hours, there was an unidentified man in there with my belongings. I immediately went downstairs and notified the front desk and was eventually offered another room (and the chance to get... More 

Helpful?
Thank Pamela S
HtlMgr1, Director of Sales at Holiday Inn Express & Suites Laurel, responded to this review

Hello Pamela S, I apologize for the situation occurring when you returned to the hotel. I'm glad our staff provided you a room to relax and rejuvenate in that night. As stated, the General Manager quickly addressed everything so this is not repeated in the future. I appreciate your feedback as this too helps us continue to improve procedures to... More 

Laurel, Maryland, United States
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 4, 2016

A good solid choice for this area. Hotel was clean and fairly updated. Nothing fancy, but the rooms were good and it's nice to have a small sitting area. Looked well-taken care of overall. The bed was amazing (my hubby and I like a very firm mattress and the bed had one). We both slept great on it. Plus, I... More 

Helpful?
Thank Kat W
HtlMgr1, Director of Sales at Holiday Inn Express & Suites Laurel, responded to this review

Hello Kat W, I appreciate your warm feedback of the hotel! Its wonderful to hear that you enjoyed not only the comfy bed but the Keurig Coffee/Tea maker as well. We pride ourselves on having unique amenities for our guests. We look forward to having you return in the future! Have a wonderful day! More 

Wichita, Kansas
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed June 22, 2016

You always notice the bad things first, right? But we actually were going to have a very bad experience here and it took a call to corporate IHG to get it fixed. We did a 3 day/4 night trip to Washington. In planning this I called the Laurel Holiday Inn Express directly and asked if they had a shuttle van... More 

Helpful?
Thank Boatswain2PA
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Laurel, responded to this review

Dear Boatswain2PA, Thank you so much for taking the time to write a review about your experience with us. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests and for that please accept our sincere apology for the shortcomings you have experienced and if our hotel fell... More 

Hendersonville, Tennessee, United States
Level Contributor
130 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed June 22, 2016

This is an elegant Holiday Inn that is easy to find and a pleasure to be in. The bed was alittle firm for me but you may like that. Staff is excellent and caters to any request. The hotel was spotless. Many eateries and grocery stores within a mile of the hotel. Easy access to major roads and interstates. If... More 

Helpful?
Thank Kathy D
Ellicott City, Maryland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 21, 2016

I stayed here with a student group touring Washington, D.C. and I want to acknowledge that Andrew at the front desk was beyond helpful. He was a delight to work with, very accommodating and professional. He is bright and courteous and made our stay better than ever. Thank you Andrew for your thoughtfulness to detail and ever present smile.

Helpful?
Thank jmac9351
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Multilingual Staff
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Express & Suites Laurel Lakes Maryland has just received a gorgeous renovation! We're located an equal distance away from Washington DC and Baltimore, Maryland -- two of the best tourist and meeting destinations in the United States. Our rooms and suites are spacious and infinitely comfortable, and our free Wi-Fi is fast and reliable. ... more   less 

Additional Information about Holiday Inn Express & Suites Laurel

Address: 14402 Laurel Pl, Laurel, MD 20707-6100 (Formerly Comfort Suites)
Location: United States > Maryland > Laurel
Price Range: $110 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Laurel 2.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Comfort Suites Laurel Lakes Hotel Laurel
Laurel Comfort Suites
Hotel Style:
#1 Business Hotel in Laurel
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