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BEST WESTERN Capital Beltway

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BEST WESTERN Capital Beltway
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484 Reviews from our TripAdvisor Community

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Showing 454: English reviews
1 review
3 of 5 stars Reviewed 4 days ago NEW

Liked the room. Wifi didn't work they had to reboot it. Breakfast room had flies and the items were not fresh. Reserved two rooms 3 weeks in advance but were 2 floors apart. TV worked. Not sure why I have to type 200 characters.

Review collected in partnership with Best Western

Helpful?
Thank Sheila C
Stella A, Front Office Manager at BEST WESTERN Capital Beltway, responded to this review

In behalf of our team I sincerely apologize in not meeting your standards, immediate action and improvements are in place because of your comments. We appreciate all your observations. We hope we can host your stay soon so we can show you what improvements we have made. Have a great day. More 

New Bedford, Massachusetts
2 reviews
1 of 5 stars Reviewed 1 week ago

Hotel room was small and not that clean. There was a party going on in their first floor hall, I could hear the music in my 4th floor room. Kept us up until 2 in the morning. No help in getting our room moved. And they didn't ask the party to tone down the music.

Review collected in partnership with Best Western

Helpful?
Thank PamelaBou
Stella A, Front Office Manager at BEST WESTERN Capital Beltway, responded to this review

We apologize for your bad experience, but we assure you that with your comments we will continously work on improving our services. We care. More 

Brooklyn, United States
1 review
5 of 5 stars Reviewed 1 week ago

Since the New York family did not go to the family reunion in S.C. we agreed to go to Fran's retirement party the weekend of 19th of August and since my birthday was the 16th we did a road trip with the Jones (Tina & Keith) my cousins on Mother's side. It was a awesome weekend saw family from other... More 

Review collected in partnership with Best Western

Helpful?
Thank Gail G
Stella A, Front Office Manager at BEST WESTERN Capital Beltway, responded to this review

The whole Best Western Capital Beltway team appreciate that you notice how hard we work to make your stay wonderful. See you again soon. More 

Ocean City, Maryland
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I experienced wonderful service here at the Best Western Capital Beltway. I am an employee at another Best Western location and I must say I will probably stay here again if I ever decide to come visit up that way. The room was clean, Stella & The housekeeper that was working the morning of August 16, on 6th floor was... More 

Helpful?
Thank Amanda K
Stella A, Front Office Manager at BEST WESTERN Capital Beltway, responded to this review

Thank you for your great comments, we appreciate that you notice the efforts we have made to make your stay wonderful. See you some time again soon. More 

Washington DC, District of Columbia
1 review
4 of 5 stars Reviewed 2 weeks ago

This is a nice hotel for a getaway. I was here for one night for a rendezvous. The room has no extras; i.e blankets, robe, iron, coffee pot... However, the room is comfortable and the bed amazing. The decor is lackluster.

Review collected in partnership with Best Western

Helpful?
Thank adamst
Stella A, Front Office Manager at BEST WESTERN Capital Beltway, responded to this review

Thank you for your nice comment. Hope to see you again soon. More 

United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Hotel staff that checked us in took forever and lacked good customer skills. Hotel clientele not the best. Could not even eat in restaurant, free breakfast awful. I think this is the worst hotel I ever stayed in.

Review collected in partnership with Best Western

Helpful?
Thank Wuraola A
Stella A, Front Office Manager at BEST WESTERN Capital Beltway, responded to this review

We will continously make an effort to improve our services. Thank you for your observations, we appreciate it. More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

Every person on the staff was great. From check in to the housekeeping to the front desk. Breakfast was the best. Hot eggs and bacon with potatos. Seriously a great visit. I would totally recommend this hotel to anyone.

Helpful?
Thank Roger B
helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review

Thank you to all mentioned compliments. Your feed back is greatly appreciated. We thank you for your loyalty and for taking your time to share your experience with us. We look forward to your next visit. More 

Park Ridge, New Jersey
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

When you first enter the hotel it looks well maintained and beautiful. However, after you leave the lobby things change. The elevators are tiny, it would be hard to fit a family of 5 and 2 suitcases. We only had a backpack, so we were ok. As soon as you entered the room there was a smell. It was chemically... More 

Helpful?
Thank JLBfam5
helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review

We thank you for your loyalty and for taking your time to share your experience with us. We apologize for the inconvenience and we hope to see you again on your next visit to better serve you. Thank you and we appreciate your business. More 

Level Contributor
2 reviews
3 of 5 stars Reviewed 3 weeks ago

As far as the comfort of the bed, that was fine. However, the bathroom sink was clogged. It drained extremely slow and by the time we left didn't drain at all. The most disgusting part though was the bugs (more than one) in the ice machine. This happened on two separate occasions. When speaking with the so called "General Manager... More 

Helpful?
Thank Robbie W
helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review

Your feed back is greatly appreciated. We thank you for your loyalty and for taking your time to share your experience with us. We apologize for the inconvenience and we took immediate action to all your concerns. Thank you again and we look forward for the opportunity to better serve you.. More 

NEWPORT NEWS, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Capital Best Reward Hotel at Lanham, Maryland. is one of the best hotels you can find in DC area. If you plan to spend some time over there, you can try this. The hotel is located just at the corner of the Landover road. It is very convenient. There three thing I like about the hotel. I spend more than... More 

Review collected in partnership with Best Western

Helpful?
Thank Elom K A
helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review

Thank you for the compliments! We thank you for your loyalty and for taking your time to share your experience with us. We will be glad to continue to better serve you and look forward to your next visit. We appreciate and value your business. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Banquet Room
  • Multilingual Staff

Additional Information about BEST WESTERN Capital Beltway

Address: 5910 Princess Garden Pkwy, Lanham, MD 20706-2905
Location: United States > Maryland > Lanham
Price Range: $90 - $117 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Capital Beltway 2.5*
Number of rooms: 169
Reservation Options:
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Also Known As:
Best Western Capital Beltway Hotel Lanham
Best Western Hotel Lanham
Best Western Lanham
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