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Holiday Inn Columbia East - Jessup

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Holiday Inn Columbia East - Jessup
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173 Reviews from our TripAdvisor Community

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Reviewed 4 days ago NEW

This Holiday Inn is our hotel of choice when visiting the MD/DC area which is about every 9 weeks or so. In the past, we've experienced a lot of noise in the evening when staying on the first level. However, the hotel is always clean and the staff is always nice. Check in is always smooth. This particular two-night trip...

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Helpful?
Thank SimplyTiff
Gum Spring, Virginia
Reviewed 2 weeks ago via mobile

The room was fine. Clean. The AC was not good. But I was only there for one night. During check in it would have been nice to be told that you need a ticket for breakfast in the morning. The person at the check in counter in the evening could have been nice but she was at least efficient. There...

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Helpful?
Thank Jacquilee9
Management response:

Valued Guest, Thank you for your feedback regarding your stay at Holiday Inn Columbia East-Jessup. I am sorry the service provided thought your stay was below you expectations, this is not a normal occurrence for our property. Your comments have been brought to our department heads and we have made efforts to improve in the areas you have notes. Thank...

Reviewed March 7, 2017 via mobile

Very clean room and comfortable beds. Unfortunately there is no microwave oven in the room. They have a cafe that you can order from that was handy. No free breakfast. $10 per person if you wanted to have something before you got back on the highway. We found other places to eat. No pets. Staff was friendly and professional.

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Helpful?
Thank Dottie V
Management response:

Thank you for your comments on your stay. Our staff takes pride in their work and values your feedback. While our standard reservation typically don't include breakfast we would be happy to assist in including this in your future bookings with one of our package rates. A great meal is always waiting. We hope to welcome you back soon. Daniel...

Wayne, New Jersey
Reviewed February 21, 2017 via mobile

Clean and not too loud Staff seemed fine to me as there are many reviews stating problems but didn't encounter any but didn't really need their help. Housekeeping was good and room always done nicely. I was pleasantly surprised and would stay again if needed too.

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Helpful?
Thank jul2212
Management response:

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Daniel K Front Desk Manager

Easton, Pennsylvania
Reviewed January 25, 2017 via mobile

Nice hotel for the price point. Food was good and staff was friendly. They have a nice little restaurant/bar on the premises. Room was clean and decor was updated. I would stay there again if I was in that area again.

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Helpful?
Thank lettylove7
Management response:

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Daniel K. Front Desk Manager

Yorktown, Virginia
Reviewed December 31, 2016

I stay at the hotel every time I come to Columbia to see family. We stayed for Thanksgiving and New Years 2016. It has recently become a hotel that is not up to the Holiday Inn standard. The kitchen staff for breakfast is a complete joke and they are not helpful at all. That is irritating but nothing we cannot...

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2Thank naugirl1971
BALCJ-GM, General Manager at Holiday Inn Columbia East - Jessup, responded to this review

Dear naugirl1971, I first want to apologize for your experience at our hotel on your recent stay. We failed to meet your expectation of standards and we are addressing the issues that you have experienced. We are a smoke free property and no one should be smoking in our facility. I am addressing our training in the restaurant and hope...

Kennesaw, Georgia
Reviewed December 13, 2016

This is a large, clean property with a freindly staff. Unfortunatley, The wifi is a joke and the restaurant/bar is woefully understaffed. I was scheduled to stay for 11 days and could not take it anymore after 8 as I could not do wotk in my room as the wifi was so bad. One of theri techs helped, but it...

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Thank David M
Chicago, Illinois
Reviewed November 22, 2016

Each year when i visit the University of Maryland Baltimore County I stay just up the road at the Holiday Inn Columbia East-Jessup. Is a a very nice facility with an excellent staff who treat you very well. They rooms are very nice and come with a great flat panel. The internet is okay but nothing terrific. I wish they...

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Helpful?
Thank Bruce N
Management response:

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Daniel K. Front Desk Manager

Reviewed November 12, 2016 via mobile

I've read complaints about the level of noise dating back to a few years now so it's obviously not something they place a huge priority on. They could seriously invest in some soft closing doors. The way the room doors slam is ridiculous and seems like an easy fix. After getting into bed, something kept scratching my foot. It was...

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Helpful?
Thank SimplyTiff
IHGService, Guest Relations Manager at Holiday Inn Columbia East - Jessup, responded to this review

Dear SimplyTiff, Thank you for taking the time to post a review of our property during your recent stay. It is truly disheartening to know that the noise and cleanliness issues during your stay were a letdown. I have taken your feedback into serious account and this is shared with our management. We are confident that actions will be taken...

Richmond, Virginia
Reviewed November 1, 2016

As we pulled up and looked at the outside of the hotel, we were leary about our decision. Once we walked inside, the hotel is very nice. Our rooms were nice, clean, and spacious. We also worked out during our stay and went to the outside pool. The front desk is very pleasant and the location is perfect as it...

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Helpful?
Thank Trishap720
Management response:

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Daniel K. Front Desk Manager

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A four-time recipient of the prestigious TORCHBEARER AWARD and honored 17 times with the QUALITY EXCELLENCE AWARD, HOLIDAY INN COLUMBIA is a premier full-service Hotel located centrally in the Baltimore-Washington Corridor. Columbia Mall is 5 miles away, Arundel Mills is just 3 miles east. We are a central suburban hotel choice for the Baltimore Convention Center, National Aquarium, Camden Yards, Ravens Field and Science Center--just 10 non-stop miles away. Historic Savage Mill, Ellicott City, Elkridge, Laurel and Columbia are nearby. The Hotel serves the area's largest companies for lodging, conference and catering. Columbia Gateway Office Park is 2 miles west. Leisure guests enjoy the many shopping centers (including Snowden Square and the new Gateway Overlook) and cultural attractions. All rooms feature free high speed wireless Internet access, 2-line speakerphones, iHome ipod/mp3 clock-radios, upgraded amenities, coffeemaker and satellite TV. The combination of a location right in the middle of all regional activities and award-winning quality and service makes HOLIDAY INN COLUMBIA the right choice. ... more   less 

Additional Information about Holiday Inn Columbia East - Jessup

Address: 7900 Washington Boulevard, Jessup, MD 20794-9447
Location: United States > Maryland > Jessup
Price Range: $85 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Columbia East - Jessup 3*
Number of rooms: 175
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Also Known As:
Holiday Inn Columbia Hotel Jessup
Columbia Holiday Inn
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Columbia East - Jessup staff and other travelers.
1 question
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Newark, Delaware
over a year ago

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Questions? Get answers from Holiday Inn Columbia East - Jessup staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“There is really no "good" view from this hotel. However, any floor above the first floor will be a fairly quiet location.”
SimplyTiff, 4 days ago | Read review
“If you have a family don't stay here”
naugirl1971, Dec 31, 2016 | Read review
“Don't stay here if you need internet connectivity or plan to use the restaurant or bar”
davidmZ2981WF, Dec 13, 2016 | Read review
“Down the hall away from the elevator in case they are completely full.”
356brucen, Nov 22, 2016 | Read review
“Don't stay here.”
shanekiag2014, Sep 2, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question