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Holiday Inn Express Baltimore - BWI Airport West

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Holiday Inn Express Baltimore - BWI Airport West
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222 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Baltimore - BWI Airport West
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Showing 219: English reviews
Belton, Texas
Level Contributor
70 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed September 26, 2013 via mobile

Nice hotel. Wednesdays they have a managers reception. Van service to BWI airport. Van runs 24/7. Gym. Nice breakfast. Good place to stay if you have a early flight. Only thing I didn't like was there was no coffee before I got on the shuttle.

Helpful?
Thank Balucanb
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for taking the time to give us your comments and feedback. We're glad your overall stay with us was great with the exception of not having any coffee during your departure. We sincerely apologize for not having any fresh coffee ready. We will definately take the proper measures in correcting this matter to insure that it never happens... More 

Sharpsville, Pennsylvania, United States
Level Contributor
117 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed September 25, 2013

Good location and great service. Also, conveniently located by a Denny's diner for quick food. Check-in process was great even though I was early and checkout process was automatic. Staff was very pleasant and efficient.

Helpful?
Thank Stephan C
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying here with us here at the Holiday Inn Express BWI-West. It was our pleasure to be able to provide all of your lodging needs. Thank you for taking the time to give us your comments and feedback as we value your opinion and it also helps us to provide our guests with the best customer service.... More 

Harrisburg, PA
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed September 23, 2013 via mobile

My husband and I have stayed at this HIE before when flying out of BWI. The staff is great and check in is quick and easy. The hotel has a complimentary airport shuttle that runs frequently and will pick you up at BWI on demand when your flight arrives. You can park and leave your car in their lot if... More 

Helpful?
1 Thank Kiwi2003
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thanks for staying with us here at the Holiday Inn Express BWI-West. We're glad that we were able to accomodate all of your lodging needs. It's good to see that you were able to take advantage of our Park Stay and Go Package whick is a great deal for guest wanting to leave their car with no worries while taking... More 

Towson, Maryland
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed September 21, 2013

I stayed at the Holiday Inn Express BWI West for the 1st time in September. 1. Some of the staff need to be re-trained on how to deliver great customer service. Didn't meet 1 friendly staff member and no one smiled the whole time I was there. Additionally the front desk staff appeared to get bogged down with phone questions... More 

Helpful?
Thank Kdmspecial
IHGCare, Guest Relations Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Dear Kdmspecial, Thank you for taking time out of your busy day to leave us a comprehensive review. I appreciate the positive remarks on our hotel shuttle service and rooms. However, I am sorry that you received staff service and breakfast selections that was less-than-satisfactory. It is IHG's goal to consistently provide superior service and accommodations and your comments are... More 

Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed September 17, 2013

We stayed here before taking off on our honeymoon and Holiday Inn Express took a lot of worries off our hands. They offer a park and fly option where you can stay the night and park your car up to 14 days all for about $100, which is much easier than staying home 30 minutes away, driving and dealing with... More 

Helpful?
Thank Justined0414
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Congratulations Newlyweds!! We hope you had a wonderful and safe honeymoon. We're glad we were able to relieve some of your stress by offering you the Park Stay and Go Package so that you would not have to worry about your vehicle while you were away. Maybe we'll get the chance to see you again next year for your 1st... More 

Palm Coast, Florida
Level Contributor
51 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed September 17, 2013

Arrived late evening and we were greeted by a friendly staff with a quick check in. Room very clean and comfortable. The hotel was well kept and brightly lit. The morining breakfast offered a good variety of foods and was well attented to by staff. Located within minutes of 295, BWI, and around the corner from the huge Arundel Mills... More 

Helpful?
Thank TalyMon
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you so much for taking the time to give us your comments and feedback as we value our guest opinion and strive to provide the best customer service. We're glad you had the chance to enjoy some our attractions as well as our delicious hot breakfast not to mention our wonderful signature cinnamon rolls. We thank you for staying... More 

Greenbelt, Maryland
1 review
4 of 5 stars Reviewed September 12, 2013

I attended a WOE Women of Excellence Fellowship conference at the hotel and everything was great. The conference was in the evening and the front desk was willing to go beyond the call of duty to make sure we had everything we needed. Breakfast was good and hot. They had biscuits and gravy….. WOW, it has been some years since... More 

Helpful?
Thank marsha w
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank for choosing our hotel for your event. We're glad we were able to accomodate all of your lodging needs as well. It was our pleasure to assist you during your stay with us. We hope your event was a great success and that you were able to enjoy some of our wonderful attractions in the area! As always we... More 

Bernhards Bay, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 11, 2013

I stayed at this hotel for a weekend so I could be near to an elderly relative. This location was perfect! Not only was I just a five minute drive from my relative, the proximity to the outlet mall and airport was perfect. I was accomodated without issue when I asked for a different room away from noise. The room... More 

Helpful?
Thank mommymag
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

We sincerely apologize for the noise coming from the double doors on the first floor. We will surely address your concerns regarding this matter immediately. We really appreciate you taking the time to give us your comments and feedback as we strive to provide our guest with the best customer service. Thank so much for staying here with us here... More 

Colebrook, New Hampshire
Level Contributor
426 reviews
197 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
4 of 5 stars Reviewed September 9, 2013 via mobile

I really enjoy Holiday Inn Express hotels... They are consistent, clean, newer then most standard Holiday Inn, courteous, and offer free breakfast!!! I was warmly welcome and upgrade to a better room even if booked with Hotwire... I didn't feel like it was wrong using Hotwire and I even had the chance turning the wheel as a priority club member... More 

Helpful?
Thank benoitleblanc
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying here with us here at the Holiday Inn Express BWI-West. We're really glad that we were able to accomodate all of your lodging needs. It is always a pleasure to provide our guest with the best customer service we possibly can. We would like to thank you for taking the time to give us your comments... More 

Deerfield Beach, Florida
Level Contributor
3 reviews
5 of 5 stars Reviewed September 7, 2013

I found very Good service, clean rooms, hotel is quite modern, and reasonable price, free Wi Fi ,close to the airport (3 minutes) relaxed atmosphere, Airport shuttle service is included (free of charge),Highly recommended

Helpful?
Thank Jacobva
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

We're glad you've had a great experience here at out hotel and that we were able to acomodate all of your lodging needs. We sincerely thank you for taking the time to give us your comments and feedback as it helps us to strive for our goal in providing the best customer service for our guest. Thank you for staying... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Pool
  • Free Breakfast
  • Free Parking
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Holiday Inn Express BWI has heard your comments about the need to upgrade our hotel and are happy to report that we have just completed a 100% total renovation. From walls and cielings to carpet and furniture you will find we have thought of all your comments and needs. We eagerly look forward to your comments as you visit our location and see for yourself what a great product we have to compliment our staff that is eager to make your stay a great one. Hotel offers free shuttle service to BWI Airport & local attractions within 5 miles. Stay Smart at the Holiday Inn Express BWI Airport Hotel West! Conveniently located just 7 minutes from BWI Airport; and 3 minutes from Arundel Mills Mall featuring over 200 stores, Dave & Buster's and Medieval Times Dinner Theatre. The hotel is an 18 minute drive to the Baltimore Inner Harbor, Baltimore Orioles at Camden Yards, and the home of the Baltimore Ravens at M&T Bank Stadium. Other attractions include the Baltimore National Aquarium, Annapolis Naval Academy and Historic Annapolis, Six Flags, Timonium Fairgrounds and Washington DC points of interest. The hotel is minutes to Northrop Grumman, Daimler Chrysler, Siemens, John Hopkins, Ft. Meade and NSA. Enjoy the comfort and services you have come to expect from Holiday Inn Express, including the complimentary Express Start Breakfast Bar with our signature Cinnamon Rolls and Simply Smart bedding and bath initiative. The hotel offers free local phone calls, high-speed Internet and shuttle 24/7 to BWI Airport, MARC Commuter Train, MTA Light Rail, and Amtrak Station. Tired of paying expensive parking fees at BWI Airport? Our park and fly package is the perfect solution! Make the Smart Choice for a good night's sleep. ... more   less 

Additional Information about Holiday Inn Express Baltimore - BWI Airport West

Address: 7481 Ridge Rd, Hanover, MD 21076-3122
Location: United States > Maryland > Hanover
Price Range: $110 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Baltimore - BWI Airport West 2.5*
Number of rooms: 159
Reservation Options:
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Also Known As:
Holiday Inn Express Baltimore - Bwi Airport West Hotel Hanover
Holiday Inn Hanover
Hanover Holiday Inn
Hotel Style:
#4 Family Hotel in Hanover
#5 Business Hotel in Hanover
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