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Holiday Inn Express Baltimore - BWI Airport West

7481 Ridge Rd, Hanover, MD 21076-3122
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Traveler (23)
Room & Suite (24)
Dining (9)
Certificate of Excellence


Certificate of Excellence
Stay Smart at the Holiday Inn Express BWI Airport - West and take advantage of our free shuttle service to BWI Airport & local attractions. Conveniently located just 7 minutes from BWI Airport; and 3 minutes from Arundel Mills featuring Maryland Live! Casino, hundreds of stores, Dave & Buster's and Medieval Times Dinner Theater. Enjoy the comfort and services you have come to expect from Holiday Inn Express, including the complimentary Express Start Breakfast Bar, free local phone calls, high-speed Internet and complimentary shuttle 24/7 to BWI Airport, Maryland Live! Casino, Arundel Mills, and Amtrak Station.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Center with Internet Access
Free internet
Public wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Breakfast available
Breakfast buffet
Vending machine
Free shuttle or taxi services
Shuttle bus service
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Family rooms
Air conditioning
Flatscreen TV
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Good to know
Languages Spoken
English, Spanish
Hotel links
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Full view
58Somewhat walkable
Grade: 58 out of 100
28Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
309Reviews15Q+A53Room tips
Traveler rating
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  • 25
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  • 9
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Popular mentions
First time staying at his recently renovated (updated) hotel 3 yrs ago. Accommodations very nice and clean. Staff that we met when checking in and at breakfast all professional and friendly. We picked this hotel as it is only a few minutes from the airport (BWI) and offers 24/7 shuttle service to and from the airport. No charge for the shuttle and only a $7/day parking charge which is the same as the airport long term parking charge. This service is available if you stayed for a night prior to leaving from Baltimore to whereever you may be flying.
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We chose this hotel because of the extended stay parking option for our flight. When we got there, the staff were ok at the front desk. The room smelled terrible. It smelled like mildew. The carpet left a sticky residue on your feet. The bed skirt had mold on the side and the bedding smelled terrible. There were dirty marks on the headboard and stained linen. Will NOT be staying there again. We only needed one night before the flight, but could have found a cleaner hotel. The only good thing was the shuttle service to and from the airport.
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Response from HIEBWIManager, Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West
Responded Jul 30, 2019
Good afternoon Harris0789. I would like to thank you for choosing our hotel as a place where you can enjoy what we have to offer while leaving your car here with us and taking advantage of our shuttle. I know how you must feel after traveling in from your destination only to get to our hotel and things just aren't right. It leaves room for concern. I want to apologize that the room smelled of mildew and was not cleaned properly. We want to provide nothing less than excellence when it comes to our hotel. I will be taking your feedback to the team and we will sit down and figure where we dropped the ball and how we can improve and move on from this without this issue ever happening again. I hope that you give us a chance in the future to make things right. I want to thank you again for taking the time out and responding back with this survey. We hope to see you again soon. Have a wonderful day!
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This location was very nice and most of all very quiet. Some of the other hotels sound like you’re sleeping on the highway or on the airport runway, but not this one. We heard a few planes in the morning but the evening was peaceful. I like this hotel as they put your receipt under your door so all you have to do is leave your keys in your room for checkout. *Side note* please make sure you lock your door as they almost opened our door this morning trying to see if we were gone already. We got lucky and found this room on sale and will definitely be on the lookout for it again the next time we need a room in the area.
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Response from HIEBWIManager, Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West
Responded Jul 30, 2019
Good afternoon Badgergrl6. I would first like to thank you for choosing our hotel out of the many others you could have stayed with. I am so happy to hear that we were able to meet all of your accommodation needs while you were away on your travels. We strive for nothing less than providing a great and pleasant atmosphere to all of our guest. I completely understand how you must of felt when housekeeping almost walked in on you. You can rest assure that the next time you stay with us our staff will be more aware in regards to your privacy. I will be taking your comments back to our team and we will discuss these topics to help our team improve on guest satisfaction. I want to thank you again for taking time out of your busy day by giving us a great response. I hope all is well. We hope to see you soon. Have a great day!
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Nice hotel with all of the Holiday Inn Express amenities. Check-in was easy and staff was cautious and warm. Fairly close to BWI and only a couple of miles from the rental car return. Restaurants near by.
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Response from HIEBWIManager, Manager at Holiday Inn Express Baltimore - BWI Airport West
Responded Jun 4, 2019
Charlie J, I am so pleased to hear you enjoyed our convenient location and that the staff went above and beyond to make your stay memorable. I will share your kind words with the team and make sure they're recognized for their wonderful service. We hope to see you again in the near future!
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We stayed here one night on our way to Germany. We choose this hotel due to the location to the airport, the free airport shuttle and that it is pet friendly. Upon check in we were greeted by friendly staff who accidentally didn't notice our dog or the note I had wrote about needing a pet friendly room. They quickly moved us into another room. All of our contacts with staff were above expectations including the nice woman who delivered our room service meal. The hotel allowed a late check out and respected our privacy by not bothering us. If we are ever in need of an overnight stay due to international travel through Baltimore we will definitely choose this hotel.
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Response from HIEBWIManager, Manager at Holiday Inn Express Baltimore - BWI Airport West
Responded Jun 1, 2019
gpjpt94, Thank you for sharing such a detailed review! We appreciate your kind words regarding our front desk staff who were able to accommodate you before your trip to Germany. We hope to have the pleasure of serving you again if ever you're in the BWI area. Safe travels!
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$92 - $174 (Based on Average Rates for a Standard Room)
holiday inn express baltimore - bwi airport west hotel hanover, holiday inn hanover, hanover holiday inn
United StatesMarylandHanover
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