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Holiday Inn Express Baltimore - BWI Airport West

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Holiday Inn Express Baltimore - BWI Airport West
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215 Reviews from our TripAdvisor Community

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Showing 212: English reviews
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2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed 3 nights and really enjoyed it. Every morning Dorothy was a pleasure during breakfast. Anything we needed she helped and was so nice. Samantha in house keeping was great as well as Yolanda at the front desk.

Helpful?
Thank Sue S
Winter Park, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

The hotel and staff were everything that I expected from an IHG property. Everything was done well and we were treated like honored guests. We would recommend this property to anyone traveling thru the area - flying out of BWI, or just passing thru for the night. Very happy with the hotel and staff.

Helpful?
Thank Your_Travel_Steward
ChrisRog36, Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

We want all our guests to have your same experience, to feel like they are special and exalted. Because you all are. We are so grateful for you and your 5 star review and hope that you continue to come back to us so that we can continue to serve you as our honored guests. Thank you so much. More 

2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

China provided excellent customer service! She ensured my needs we're met and accommodated meeting and my husband during our stay. She provide thorough information on hotel shuttle transportation and the driver was on time!

Helpful?
Thank Otessa E
ChrisRog36, Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Dear Otessa E., We are so proud of China and the shuttle driver for delivering great service to you and providing you with the information you needed to make your stay a great one. We thank you for your five star review and hope to have you back some day! More 

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Good value! Kept clean, staff friendly and accommodating. Very helpful getting us what we needed for group pizza party at pool. Great for groups. Only downside is beds are rock hard and difficult to contact group sales manager. Disconnected twice.

Helpful?
Thank Kerrie V
ChrisRog36, Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Hello, We are so glad that your event was great and that our staff was able to service your needs. We love having groups and yours was a pleasure to serve. I apologize that you found it difficult to connect with the sales department and that our beds were not to your liking. I do hope these issues will not... More 

Roanoke, Virginia
Level Contributor
65 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here for a night before flying to Switzerland - I have to take Amtrak from Virginia (it's easier for me to get to BWI than Dulles by train), and because of the weather, I left a day early. This really worked for me as the shuttle picked me up at BWI Amtrak and I was allowed to have... More 

Helpful?
1 Thank kikis
ChrisRog36, Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

I cannot thank you enough for this wonderful review and rating of our hotel. Your opinion about your experience means everything to us, and the fact that you had a great experience across the board makes us very proud. Thank you again for your stay and we would love to have you back again when coming through BWI or visiting... More 

Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 weeks ago

I expect Holiday Inn Express to be a lower cost value chain. So my expectations are not that high for it. Kids running through the halls sound like thunder for the ceiling below. Slamming doors. Social gatherings in the hall ways late at night. Having a hard time sleeping is not what I expect for the hotel. Maybe it was... More 

Helpful?
1 Thank David S
ChrisRog36, Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Dear David S, I am so sorry to hear that your stay was tainted by noise and loudness. We are actually known for how quiet our hotel is and I apologize that your experience was not like this. I hope that in the future you will come back to our hotel and see that your night with us was definitely... More 

Lititz, PA
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 20, 2016 via mobile

Stayed here using the stay/park and fly option. We were greeted by Brittany and Deja, they made checking in fun for rhe first time in my 54 years. Professional, friendly, quick and funny. If I owned a hotel I would try and hire them away. Nice updated hotel with good size room and large bathroom. Beds are comfortable, wifi worked... More 

Helpful?
1 Thank fogghogger
ChrisRog36, Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Dear Fogghogger, We are so delighted that your park and fly stay experience was a successful one. We pride ourselves on our service and our hotels accommodations and design. Come back and visit us during the summer and you will be sure to have the same experience in our pool opening on Memorial Day weekend! Thanks so much for staying... More 

Newport, Rhode Island
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
1 of 5 stars Reviewed May 19, 2016

If your goal is to get a good nights rest before your flight I suggest another hotel, even your car would be advisable over this hotel. Noisy, crowded, and dirty are the 3 words that come to mind. Our room overlooked the cess-pool. Chunks of something were floating in this blackened pool of muck. What an embarrassment Holiday Inn! However,... More 

Helpful?
2 Thank NWC07
ChrisRog36, Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

I can't express enough how sorry I am that we let you down so horribly. I will not be so audacious to ask you to give us a second chance, however if you are willing, I would love the opportunity to try and make things right with you. Please reach out to me via email or phone and allow me... More 

Richmond, Virginia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 16, 2016

This is the 3rd time we have stayed at this hotel and each time the hotel was worse then the last time. The first time we stayed, it was great. Second time, I'd say was fair. 3rdt time, just horrible. We checked and our room had not been properly cleaned. There was visible trash behind the trash can in the... More 

Helpful?
Thank Sara C
ChrisRog36, Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

I'm completely and utterly shocked and more importantly angry with our team that a loyal guest such as yourself was lost due to lack of caring, detail, courtesy, and filthiness. The fact that our team failed you in almost every way during your last stay, is abysmal and is not how we treat our loyal customers. I urge you to... More 

Arlington, Texas
Level Contributor
214 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
3 of 5 stars Reviewed May 11, 2016

I read TripAdvisor reviews before booking and this is why I chose to stay here: it's close to the BWI airport, has a 24-hour free shuttle to the airport, free wifi, a fridge and microwave in the room, and looked fairly modern. My room was quiet on the back side of the hotel and the AC worked well; decent white... More 

Helpful?
Thank EireannInTexas
ChrisRog36, Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Dear EirannInTexas, I am so sorry to hear about your experience with our hotel and our agents. We are such a busy airport property and although it gets difficult, we should always leave each of our guests with the same impression, which is that you are important and our first priority when checking in. I personally will be looking into... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Holiday Inn Express BWI has heard your comments about the need to upgrade our hotel and are happy to report that we have just completed a 100% total renovation. From walls and cielings to carpet and furniture you will find we have thought of all your comments and needs. We eagerly look forward to your comments as you visit our location and see for yourself what a great product we have to compliment our staff that is eager to make your stay a great one. Hotel offers free shuttle service to BWI Airport & local attractions within 5 miles. Stay Smart at the Holiday Inn Express BWI Airport Hotel West! Conveniently located just 7 minutes from BWI Airport; and 3 minutes from Arundel Mills Mall featuring over 200 stores, Dave & Buster's and Medieval Times Dinner Theatre. The hotel is an 18 minute drive to the Baltimore Inner Harbor, Baltimore Orioles at Camden Yards, and the home of the Baltimore Ravens at M&T Bank Stadium. Other attractions include the Baltimore National Aquarium, Annapolis Naval Academy and Historic Annapolis, Six Flags, Timonium Fairgrounds and Washington DC points of interest. The hotel is minutes to Northrop Grumman, Daimler Chrysler, Siemens, John Hopkins, Ft. Meade and NSA. Enjoy the comfort and services you have come to expect from Holiday Inn Express, including the complimentary Express Start Breakfast Bar with our signature Cinnamon Rolls and Simply Smart bedding and bath initiative. The hotel offers free local phone calls, high-speed Internet and shuttle 24/7 to BWI Airport, MARC Commuter Train, MTA Light Rail, and Amtrak Station. Tired of paying expensive parking fees at BWI Airport? Our park and fly package is the perfect solution! Make the Smart Choice for a good night's sleep. ... more   less 

Additional Information about Holiday Inn Express Baltimore - BWI Airport West

Address: 7481 Ridge Road, Hanover, MD 21076
Location: United States > Maryland > Hanover
Price Range: $125 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Baltimore - BWI Airport West 2.5*
Number of rooms: 159
Reservation Options:
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Also Known As:
Holiday Inn Express Baltimore - Bwi Airport West Hotel Hanover
Holiday Inn Hanover
Hanover Holiday Inn
Hotel Style:
#4 Family Hotel in Hanover
#5 Business Hotel in Hanover
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