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Holiday Inn Express Baltimore - BWI Airport West

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Holiday Inn Express Baltimore - BWI Airport West
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222 Reviews from our TripAdvisor Community

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Showing 219: English reviews
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Simple, basic, reliable...this is one of many trips where I've had to stay close to the airport and this is my go-to location. Rental car facility is less than a mile as is the required gas fill-up. Complimentary shuttle and breakfast are certainly a plus. For the budget conscious this is a top pick. The staff is very friendly and... More 

Helpful?
1 Thank Jill M
ChrisRog36, Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Dear Jill M, We love that you choose our hotel time and again for you accommodation needs. Your candid and thorough review is most appreciated and we thank you for taking the time to let everyone know why we are the best hotel in the hanover area. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My wife was returning home from a 6 month deployment when she got stranded at the air port due to a late arrival of her flight. Because she was on a long deployment she did not have any credit cards with her. So I called from our home state to try to get her a room. China answered the call... More 

Helpful?
1 Thank David B
ChrisRog36, Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

We are very proud of China for exemplifying what real customer service is all about! We also would like to thank you for this outstanding review. We know your time is precious and that you must be so anxious to see your wife, and it makes us feel so good that you took the time to post this review! We... More 

HENRICO
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My room was clean and comfortable. The hotel was near a shopping mall, numerous restaurants, movie theater, airport and many local sightseeing attractions in Baltimore MD, Washington DC and Annapolis MD. Hotel breakfast was great. Hotel staff was kind and professional.

Helpful?
1 Thank DORIS L
ChrisRog36, Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Dear Doris L, I am so very pleased that you enjoyed our services, location, comfort level, and food! Our staff aims to please our guests and we are so thankful that you got to have this experience with us and that it was an enjoyable one. We really hope that you come back again soon so enjoy it again! Thank... More 

Shanghai Region, China
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel for only one night but it meets all my expectations for a good hotel, clean, friendly, feels like a home. Especially, the front desk staff is helpful and very knowlable about the local area. This is definately the hotel I would stay agian when coming back.

Helpful?
Thank charliexie
ChrisRog36, Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Dear Mr. Xie, We are so delighted that you enjoyed your stay here with us. We are dedicated to providing great service and diligent in exceeding all standards of our guests. We can't express how thankful we are that you chose our hotel and look forward to having you come back and stay with us! More 

Seminole, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for 3 days for vacation. The front desk was very polite and helpful! They always greeted us whenever we left or came back. They were very helpful with all questions and requests! The room was exactly what we requested when making reservations and it was also very clean! This was one of our best hotel stays yet!

Helpful?
Thank pweston59
ChrisRog36, Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Dear Pweston59, It really warms my heart reading your review and seeing that our staff members are providing these kinds of experiences for our guests. I could not be more proud of our team, and most importantly, thankful to you for such an esteemed review. We really appreciate it and cannot wait to have you back to continue providing you... More 

Maryland
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have stayed here over 1/2 dozen times in the last year, 1-2 nights each time and the staff is consistently helpful and courteous. The breakfast is pretty good, especially on bacon days! The rooms are clean with fridge/micro and decent furnishings(the beds are a little on the hard side) with nicely appointed baths. There is ample, safe parking. It... More 

Helpful?
Thank TCeres
ChrisRog36, Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Dear Cere T, All of our customers mean the world to us, but especially our loyal customers like you. We cannot express our appreciation enough for you and continuing to allow us to bring you the kind of service you expect on a consistent basis. Thank you for taking the time to review us and we look forward to seeing... More 

Murrieta, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 3, 2016

Miss Yolanda at the Holiday Inn Express in Hanover MD displayed the epitome of customer service for our visit. The location ended up being a bit busy for my personal taste, we did have a room mix up which was remedied promptly, and I may have never had a worse experience at a Denny's in my life as the one... More 

Helpful?
Thank Marlon G
ChrisRog36, Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Dear Marlon G, Yolanda is one of our newest and brightest stars and we are so happy that you got a chance to experience her great customer service and wonderful personality. We are proud of her and we appreciate you for sharing your experience with her. She will undoubtedly obtain much success in this business! As for your Denny's experience... More 

Dallas, Texas
Level Contributor
4 reviews
5 of 5 stars Reviewed July 27, 2016 via mobile

I was traveling into BWI for work. I got in around 6 in the evening and I needed to quickly get to the room and get some rest because I had to be up early for work the next morning. I called to have the shuttle pick me up, yet for some reason thirty minutes later the shuttle still wasn't... More 

Helpful?
Thank Meghan H
ChrisRog36, Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Dear Meghan H, Let's face it. Sometimes there will be times where our employees may drop the ball. And yes it can be a difficult situation, but our management staff's philosophy is simple. When we drop the ball, one of us needs to pick that ball up and run to the end zone with it. Mistakes can happen, but it... More 

ct
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 25, 2016 via mobile

We stayed 3 nights and really enjoyed it. Every morning Dorothy was a pleasure during breakfast. Anything we needed she helped and was so nice. Samantha in house keeping was great as well as Yolanda at the front desk.

Helpful?
1 Thank Sue S
ChrisRog36, Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

On behalf of Dorothy, Samantha, and Yolanda, we thank you for your great review and taking out the time to share your experiences with the world! We hope that our hotel will see you again someday, and know that we appreciate our awesome guests like yourself! Thank you again! More 

Winter Park, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 20, 2016

The hotel and staff were everything that I expected from an IHG property. Everything was done well and we were treated like honored guests. We would recommend this property to anyone traveling thru the area - flying out of BWI, or just passing thru for the night. Very happy with the hotel and staff.

Helpful?
1 Thank Your_Travel_Steward
ChrisRog36, Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

We want all our guests to have your same experience, to feel like they are special and exalted. Because you all are. We are so grateful for you and your 5 star review and hope that you continue to come back to us so that we can continue to serve you as our honored guests. Thank you so much. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Pool
  • Free Breakfast
  • Free Parking
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Holiday Inn Express BWI has heard your comments about the need to upgrade our hotel and are happy to report that we have just completed a 100% total renovation. From walls and cielings to carpet and furniture you will find we have thought of all your comments and needs. We eagerly look forward to your comments as you visit our location and see for yourself what a great product we have to compliment our staff that is eager to make your stay a great one. Hotel offers free shuttle service to BWI Airport & local attractions within 5 miles. Stay Smart at the Holiday Inn Express BWI Airport Hotel West! Conveniently located just 7 minutes from BWI Airport; and 3 minutes from Arundel Mills Mall featuring over 200 stores, Dave & Buster's and Medieval Times Dinner Theatre. The hotel is an 18 minute drive to the Baltimore Inner Harbor, Baltimore Orioles at Camden Yards, and the home of the Baltimore Ravens at M&T Bank Stadium. Other attractions include the Baltimore National Aquarium, Annapolis Naval Academy and Historic Annapolis, Six Flags, Timonium Fairgrounds and Washington DC points of interest. The hotel is minutes to Northrop Grumman, Daimler Chrysler, Siemens, John Hopkins, Ft. Meade and NSA. Enjoy the comfort and services you have come to expect from Holiday Inn Express, including the complimentary Express Start Breakfast Bar with our signature Cinnamon Rolls and Simply Smart bedding and bath initiative. The hotel offers free local phone calls, high-speed Internet and shuttle 24/7 to BWI Airport, MARC Commuter Train, MTA Light Rail, and Amtrak Station. Tired of paying expensive parking fees at BWI Airport? Our park and fly package is the perfect solution! Make the Smart Choice for a good night's sleep. ... more   less 

Additional Information about Holiday Inn Express Baltimore - BWI Airport West

Address: 7481 Ridge Rd, Hanover, MD 21076-3122
Location: United States > Maryland > Hanover
Price Range: $110 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Baltimore - BWI Airport West 2.5*
Number of rooms: 159
Reservation Options:
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Also Known As:
Holiday Inn Express Baltimore - Bwi Airport West Hotel Hanover
Holiday Inn Hanover
Hanover Holiday Inn
Hotel Style:
#4 Family Hotel in Hanover
#5 Business Hotel in Hanover
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