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Element Arundel Mills

#14 of 15 Hotels in Hanover
GreenLeadersGold level
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Element Arundel Mills
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367 Reviews from our TripAdvisor Community

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Showing 364: English reviews
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

I've been staying at this hotel very consistently for about a year. It's a very unique property with very nice rooms. Some of the room layouts are a little odd, but it's nice to have something different. The breakfast is better that a standard continental breakfast. My last trip, the breakfast was non-existent. I'm not sure if that is the... More 

Helpful?
Thank Dan C
Asheville, North Carolina
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is a decent hotel. First time at an element- rooms are big and well equipped with full kitchen. Connected to the Aloft. You can walk to some places but kind of hair to try to walk over to mall / casinos.

Helpful?
Thank mattybaugh
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

Thank you for taking the time to review our hotel online. I agree we are conveniently located near the mall and casino. I apologize if our Front Desk staff failed to mention our complimentary shuttle, so that you could have avoided trying to walk in the area. I hope the next time you stay with us you take advantage of... More 

New Orleans, Louisiana
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

I've stayed at the Element several times, the front desk staff was are always great, friendly and a joy, the breakfast and breakfast service area were always clean and pleasant. The shuttle, mall shopping and restuarants were all convenient. Shuttle drivers were on time and courteous. My room service was horrible, some of the worst I've ever had anywhere. I... More 

Helpful?
Thank Norman W
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

Thank you for taking the time to review our hotel. We appreciate your return business and I'm sorry to hear that our room service was disappointing during this particular stay. I will make sure to contact the Housekeeping Manager to ensure that this does not affect your or our other guests in the future. I hope that you will give... More 

Lansdowne, Virginia
Level Contributor
3 reviews
5 of 5 stars Reviewed 6 days ago NEW

Very friendly employees, room is beautiful, there is a small kitchenette with small refrigerator, dishes and silverware in the cabinets, microwave, one cup coffee machine with creamer and sugar packets. Beautiful brown shades over the window that matches all furnitures. Beautiful bathroom, there is a large shower with a big showerhead, raised square sink.

Helpful?
Thank mindbodsol3
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

Thank you for your kind words about our hotel. I'm so glad to hear that you enjoyed our hotel. I hope the next time you are in Maryland you will come and visit us again! More 

2 reviews
2 of 5 stars Reviewed 6 days ago NEW via mobile

This was one of the worst hotel experiences my family, friends and I have had. Rooms not ready until 2 hours after check in time and still not very clean. I recommend choosing another hotel. However- Jimmy C, the shuttle driver, was wonderful though! :)

Helpful?
Thank CBWeeks
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

Thank you for taking the time to review our hotel. I'm sorry to hear that our rooms were not ready at check in time. This is not a normal occurrence for our hotel and I will make sure to address this issue with our Housekeeping Manager. Please call Afiya, the General Manager, at 443-577-0050, so we can make this right. More 

Franklin, Tennessee
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We were caught up in the Southwest Airlines fiasco on 7/20 and had a flight cancelled very late. We called the Aloft BWI, they were full, but they found us a room at Elements Arundel Mills. Yolanda checked us in upon arrival and was extremely pleasant and comforting after a pretty harrowing experience at the airport. Twelve minute hotel shuttle... More 

Helpful?
Thank morg4006
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

Thank you for your kind words about our hotel. I'm so glad that Yolanda was able to help after some airline troubles. I hope the next time you are in town, hopefully under different circumstances, you will come visit us again! More 

Great Mills, Maryland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

it is very convenient t to the mall and the Maryland live casino. It is also nice that they have a shuttle that can pick you up and take you back to the place you want to go either casino or the mall.

Review collected in partnership with this hotel

Helpful?
Thank Redmagdalen
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

Thank you for taking the time to review our hotel online. I agree that we are conveniently located to the mall and casino. We can't wait to see you again! More 

Los Angeles, California
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I've stayed at other Element Hotels and I have stayed at this one in Hanover MD in the past. Something has changed here and not for the better. 1) They used to have a really nice breakfast. I'm a vegetarian and was always pleased that the breakfast buffet had a veg and non-veg side. But no more. The breakfast on... More 

Helpful?
Thank SoftwareCEO
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

Thank you for taking the time to review our hotel online. I'm sorry to hear that for this stay we did not "WOW" you like we have before. I will make sure that we look into vegetarian options for our guests. I will also speak to our housekeeping manager to address the missed room. Please call Afiya Owens, the General... More 

Sydney, Australia
Level Contributor
50 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Arrived at airport waited 30 minutes for shuttle no then the driver locked keys in van. Still waiting for Manager to contact me despite several promises. No customer service. The hotel reminds me of a college dorm.

Helpful?
Thank dgvictor
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

Thank you for taking the time to review our hotel online. I'm very sorry to hear that we encountered some shuttle troubles during your stay. Please call Afiya Owens, the General Manager, at 443-577-0050, so we can make this right. More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Ms Yolanda was amazing! Great customer service even during rough night she definitely deserves a promotion ASAP! Our reservation was messed up we came from West Virginia and she ensured that me and my coworkers were taken care of l! God bless her!

Helpful?
Thank Julien F
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

Thank you for your kind words about our hotel. I'm so glad to hear that Yolanda was able to help you during your stay. I agree she is a wonderful part of our team. Thank you again and we hope to see you the next time you are in town! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Element is Starwood's premiere extended stay hotel brand. Element Arundel Mills is located next to Arundel Mills Mall, minutes from BWI Airport & just a short drive into Baltimore and Washington DC. ... more   less 

Additional Information about Element Arundel Mills

Address: 7522 Teague Rd, Hanover, MD 21076-1200
Location: United States > Maryland > Hanover
Price Range: $131 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Element Arundel Mills 3*
Number of rooms: 147
Reservation Options:
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Also Known As:
Element By Westin Arundel Mills Hotel Hanover
Element Hotel Arundel Mills
Hotel Style:
#1 Green Hotel in Hanover
#3 Business Hotel in Hanover
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