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Element Arundel Mills

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#14 of 15 Hotels in Hanover
GreenLeadersGold level
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Element Arundel Mills
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379 Reviews from our TripAdvisor Community

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Showing 376: English reviews
York, Pennsylvania
2 reviews
1 of 5 stars Reviewed 3 days ago NEW via mobile

Booked this hotel for a one night stay for airport departure in the morning because our normal hotel was sold out. Don't stay here! We are not picky people, but we had to switch rooms because the first one was extremely dirty. Floors had dirt all over them and a battery laying on the floor. Also the bathroom smelled of... More 

Helpful?
Thank kyle_leaman
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally. More 

Richmond, VA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Just checked in to this hotel and I am not pleased at all. For the price I didn't expect much but at the bare minimum the room should be CLEAN. After a long drive here I decided to lay down and nap only to find a pillow full of hair that does not belong to me. We politely called to... More 

Helpful?
1 Thank VirginiaTraveler18
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

Thank you for taking the time to review our hotel online. I apologize for the wait on the change of linen and will address your concerns with our housekeeping manager. Please call Mark Lesser, the General Manager, at 443-577-0050, so we can learn from your stay and create a better environment for our future guests. More 

2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Excellent hotel staff! Rooms are clean and spacious but most important the beds are very comfortable! The morning breakfast had a wide variety. Great location with lots of activities to do nearby. Free shuttle available to go to casino, mall, ect.

Helpful?
Thank Whitney A
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

Thank you for your kind words about our hotel! I'm happy to hear that you enjoyed your recent stay with us. I will make sure to pass along your kind words to the staff. I hope the next time you're in town we will see you again! More 

Fort Lauderdale, Florida
Level Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was a last minute booking through Hotel Tonight, and I arrived quite late, so was only at this property for a short period of time and did not have the opportunity to fully explore all it had to offer. I can say that the room was one of the more unique I have experienced, with very high ceilings, which... More 

Helpful?
Thank Thom G
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

Thank you for taking the time to review our hotel online. I will make sure to discuss your suggestions with our General Manager and create a better stay for our guests in the future. I hope the next time you're in town you will give us a second chance to "WOW" you at the Element Arundel Mills. More 

South Brunswick, New Jersey
1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is MODERN IN DESIGN but PRIMITIVE IN SERVICE!! Paid & reserved for a 2 queen bed room which was not CLEANED AT ALL. STAY AWAY FROM THIS PLACE! No sense of Customer Service at all! Beware!!!!

Helpful?
Thank BestShot_PH
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

I'm sorry to hear that we did not provide you with the Element service that you deserve and we strive to meet. Please call Richard Murphy, the General Manager, at 443-577-0050, so we can make this right for you and our future guests. More 

St. Catharines, Canada
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I loved the layout of my room. The location couldn't have been better. The free shuttle to the airport and 3 mile radius of hotel running 24/7 was a real bonus. Yolanda my front desk person was exemplary in providing customer service. Room had everything you would need for an extended stay.

Helpful?
Thank GeraldineLady
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

Thank you for taking the time to write such a wonderful review about our hotel. I'm so glad to hear that we were able to make the Element Arundel Mills feel like home for your stay. I will make sure to pass along your kind words to Yolanda. I hope the next time you're in town you will come and... More 

Washington DC, District of Columbia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The staff was so friendly and welcoming. We truly felt like they cared we were there. Room was clean and had all we needed to have a super weekend. I recommend this hotel for sure, and will be back myself.

Review collected in partnership with this hotel

Helpful?
Thank 744leigh
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

Thank you for taking the time to write such a wonderful review about our hotel. I'm so glad to hear that you had a super weekend stay with us and we can't wait to see you the next time you come to visit! More 

Richmond, Virginia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Everything you need in there or only a short distance away. The staff was friendly. It was a great stay. I would recommend this hotel to business travelers as well as families with kids. It also fits the bill for a couples getaway.

Review collected in partnership with this hotel

Helpful?
Thank madden647
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

Thank you for taking the time to write such a wonderful review about our hotel. I'm so glad to hear that you had a great stay with us. I hope the next time you're in town you will come and see us again at the Element Arundel Mills. More 

A TripAdvisor Member
1 of 5 stars Reviewed 4 weeks ago via mobile

If you dont have to stay here I wouldn't. I'm staying here 2 nights . When I got to the room every thing "looked" nice. Inside the bathroom toilet you could see someone didnt do a good job at cleaning because there were yellow streaks in it. After taking a shower I started towards the bed to look for outlets... More 

Helpful?
Thank A TripAdvisor Member
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

Thank you for taking the time to review our hotel online. I apologize that we did not meet our level of cleanliness that we strive to in each of our room. I will make sure to discuss these issues with our Housekeeping Manager and staff to ensure this does not affect our future guests. Please call Richard Murphy, the General... More 

1 review
4 of 5 stars Reviewed August 16, 2016 via mobile

Had never stayed in an Element Hotel before. I was pleasantly surprised by the hospitality I was shown. Had a great deal of trouble with the online travel site I had used. The first two times I booked a room the reservation never took (not the hotel's fault). The 3rd time the confirmation was sent to a different hotel as... More 

Helpful?
Thank Frank P
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

Thank you for your kind words about our hotel. I'm so glad to hear that Yolanda was able to help make your stay comfortable. I hope the next time you are in town we will see you again at the Element Arundel Mills. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free Parking
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Element is Starwood's premiere extended stay hotel brand. Element Arundel Mills is located next to Arundel Mills Mall, minutes from BWI Airport & just a short drive into Baltimore and Washington DC. ... more   less 

Additional Information about Element Arundel Mills

Address: 7522 Teague Rd, Hanover, MD 21076-1200
Location: United States > Maryland > Hanover
Price Range: $123 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Element Arundel Mills 3*
Number of rooms: 147
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Hotwire, Priceline, Odigeo, Travelocity and Starwood so you can book your Element Arundel Mills reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Element By Westin Arundel Mills Hotel Hanover
Element Hotel Arundel Mills
Hotel Style:
#1 Green Hotel in Hanover
#3 Business Hotel in Hanover
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