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Element Arundel Mills

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#13 of 14 Hotels in Hanover
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Element Arundel Mills
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387 Reviews from our TripAdvisor Community

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Showing 384: English reviews
Reviewed 1 week ago NEW

I wasn't sure about the Element and the Hanover area, I usually stay in Baltimore Inner Harbor. I have found my ideal place to stay with the best breakfast attendant Joseph, the new manager so friendly! They have dedicated managers working here for sure, I will return

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Helpful?
Thank Oreo D
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

Thank you for taking the time to review our hotel online! I'm so happy to hear that Joseph took great care of you for breakfast in the morning and that you enjoyed your stay in the Hanover area. Please make sure to come and visit us again the next time you're in the area.

Keflavik, Iceland
Reviewed 3 weeks ago via mobile

Really enjoyed the stay, Happy and Nice staff all around the hotel. Stuttle driver Jimmy and his college are the best!! Next time and always I will choose this hotel :-) Truelly a Happy place with nice rooms...

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Helpful?
Thank Kollaida
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

Thank you for your kind words about our hotel! I'm so happy to hear that the staff made your stay at the Element a "happy place." Please come back and see us the next time you're in the Arundel Mills area!

Fort Lauderdale
Reviewed 3 weeks ago via mobile

Great stay very welcoming and smooth checkin and quiet and restful sleep... Keyless entry actually works makes I feel like you are at home then peaceful quiet restful sleep was the best .. will always recommend this hotel .. you won't be disappointed I love staying at this property.

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Helpful?
Thank HappyGirlStay
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

Thank you for your kind words about our hotel! I'm so happy to hear that you enjoy staying with us. We can't wait to see you the next time you are in town!

Detroit, Michigan
Reviewed 4 weeks ago via mobile

The hotel was ok at best. The room was functional but the silverware was dirty and the shower was in need of major repairs. The drywall was peeling and the were yellow spots on the ceiling. Breakfast was way below average at best. But the rest of the room was fairly clean and the bed was comfortable. The only reason...

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Helpful?
1Thank rmy0891
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

Thank you for taking the time to review our hotel online. I will make sure to speak to our Housekeeping Manager about cleanliness and ensure that our future guests are satisfied with their rooms. I hope the next time you're in the area you will come and visit us again for a second chance to "WOW" you during your stay.

San Francisco, California
Reviewed October 25, 2016

We stayed in room 201, in order to fly out of BWI the following morning. Booked it on a 3rd-party site. Staff (check-in and check-out, when I reported a couple of issues) was friendly and accommodating. The beds were very comfortable (excellent pillows) and we slept well. The room was large, with two queen beds. However, much of the room...

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Helpful?
Thank MarlySF
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

Thank you for your detailed review of our hotel. I'm sorry to hear that we missed a few details in your room. Thank you for being understanding and bringing it to our attention. I will make sure to speak with our Chief Engineer and Housekeeping Manager to ensure these issues are fixed for our future guests. I hope the next...

Reviewed October 11, 2016 via mobile

Good experience. Yolanda was really helpful and demonstrated great customer service. Would recommend. Nice facilities in good condition. Convenient location to the airport and shopping. Kitchenette came in handy.

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Helpful?
Thank Kevin F
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

Thank you for your kind words about our hotel. I'm so happy to hear that Yolanda was able to help you during your stay. She is a great asset to our team. I hope the next time you're in town we will see you again!

Egg Harbor Township, New Jersey
Reviewed October 5, 2016

I loved the shower/bathroom. The room was nice but not warm in decor for my taste. The people at the front desk were very nice. The free breakfast I wish had some eggs. It is a pet friendly hotel. Nice exercise room.

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Helpful?
Thank Margie G
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

Thank you for taking the time to review our hotel. I will check with our General Manager about other possible options for our breakfast. I hope the next time you're in town we will see you again!

Atlanta, Georgia
Reviewed October 2, 2016

I hesitated to book this hotel based on some review but did because it was pet friendly which enabled a friend to visit and offered a kitchen which was convenient since I was traveling with 2 kids. I was very pleased. The room was worn in some areas (the couch) but it was clean, spacious, and convenient. The staff was...

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Helpful?
1Thank jhallam3
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

Thank you for your kind words about our hotel! I'm so happy that you chose to stay with us and that your trip turned our wonderful because of our front desk and shuttle staff. I hope the next time you're in town you will come and visit us again!

York, Pennsylvania
Reviewed September 22, 2016 via mobile

Booked this hotel for a one night stay for airport departure in the morning because our normal hotel was sold out. Don't stay here! We are not picky people, but we had to switch rooms because the first one was extremely dirty. Floors had dirt all over them and a battery laying on the floor. Also the bathroom smelled of...

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Helpful?
Thank kyle_leaman
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

Richmond, VA
Reviewed September 17, 2016

Just checked in to this hotel and I am not pleased at all. For the price I didn't expect much but at the bare minimum the room should be CLEAN. After a long drive here I decided to lay down and nap only to find a pillow full of hair that does not belong to me. We politely called to...

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Helpful?
1Thank VirginiaTraveler18
Jessica S, Operations Manager at Element Arundel Mills, responded to this review

Thank you for taking the time to review our hotel online. I apologize for the wait on the change of linen and will address your concerns with our housekeeping manager. Please call Mark Lesser, the General Manager, at 443-577-0050, so we can learn from your stay and create a better environment for our future guests.

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Element is Starwood's premiere extended stay hotel brand. Element Arundel Mills is located next to Arundel Mills Mall, minutes from BWI Airport & just a short drive into Baltimore and Washington DC. ... more   less 

Additional Information about Element Arundel Mills

Address: 7522 Teague Rd, Hanover, MD 21076-1200
Location: United States > Maryland > Hanover
Price Range: $101 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Element Arundel Mills 3*
Number of rooms: 147
Reservation Options:
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Also Known As:
Element By Westin Arundel Mills Hotel Hanover
Element Hotel Arundel Mills
Hotel Style:
#1 Green Hotel in Hanover
#2 Business Hotel in Hanover
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Questions & Answers

Here's what travelers have asked, with answers from Element Arundel Mills staff and other travelers.
6 questions
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Questions? Get answers from Element Arundel Mills staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The end of the hall rooms are generally quieter.”
 of 5 bubbles 789margieg, Oct 5, 2016 | Read review
“They have a nice mid range suite option with a separate bedroom.”
 of 5 bubbles Z7258XPdanc, Jul 29, 2016 | Read review
“If you have a problem report it to the hotel management staff”
 of 5 bubbles 581normanw, Jul 26, 2016 | Read review
“AC venveand the temperature thermostat is on the wall by the door.”
 of 5 bubbles mindbodsol3, Jul 25, 2016 | Read review
“Interior room. The ones that face the street have the BRIGHT LIGHTS that will ruin your sleep.”
 of 5 bubbles SoftwareCEO, Jul 17, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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