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Hilton Garden Inn Baltimore/Arundel Mills

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Hilton Garden Inn Baltimore\/Arundel Mills
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448 Reviews from our TripAdvisor Community

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Showing 446: English reviews
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

During my stay here it seems like they have no air conditioning in any part of the hotel except the rooms. The lobby, restaurant, elevators, hallways and bar area all stayed extremely hot and muggy. It's July in the Baltimore area...95-100 degrees and 75% humidity. When I arrived there was one person working the front desk and a line of... More 

Helpful?
Thank Dmthegreat
Cperrell, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At Hilton Garden Inn, we promise to do whatever it takes to ensure... More 

Grovetown, Georgia
1 review
2 of 5 stars Reviewed 3 days ago NEW

Had a reservation yet I was treated as if I didn't have one. I waited three hours for my room to be ready after check in time. The bathroom was dirty with hair on the sink. You would think they'd make things right! Yet never did...

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank derahnt
Cperrell, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

I am sorry the team member had a challenge finding your reservations. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day. Please accept my sincere apologies for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope... More 

1 review
4 of 5 stars Reviewed 4 days ago NEW

Always stay at Hilton brand hotel for consistent, clean & dependable facilities. The breakfast bar is nice, even though we left too early in the morning to use it. The rooms and the bedding never disspoint us.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank ronn251
Cperrell, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you for posting your comments: "Always stay at Hilton brand hotel for consistent, clean & dependable facilities. " You can count on us to ensure all our guest have a GRAT stay. Please come back to visit withus again. More 

Indianapolis, Indiana
2 reviews
4 of 5 stars Reviewed 1 week ago

Front desk personnel has a great sense of humor and quick to solve any problems you may have. The bartender Larry was awesome! He was great at keeping everyone at the bar engaged in conversation, and help us all feel at home while we unwind. Very comfortable atmosphere with awesome employees. I definitely recommend the stay, even if it's just... More 

Helpful?
Thank Jill E
Cperrell, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden inn to your liking. The front desk staff and Larry the bartender are always here to help our guest. Thanks again, I will share your comments with the team. We look forward to welcoming you back to our hotel in... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Larry the bartender at the Hilton was awesome. He brought me a lava cake for my Bday since I was traveling and away from my family. Class act bartender and would recommend you stay here just for his hospitality. He is truly interested in your day.

Helpful?
1 Thank E C
Cperrell, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Yes Larry is a great example of guest service that is provided at the Hilton Garden Inn. I assure you I will share your comments with him and the entire team. Please come back to visit us again when you are in the area. More 

Charlotte, North Carolina
1 review
4 of 5 stars Reviewed 2 weeks ago

This was a great place to stay during a visit to the Baltimore area. I love that it was close to shops and dining options and had a shuttle that ran 24hrs. If ever in the area again, would probably stay at this location. Nice place to stay when visiting the Baltimore area.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank crystald100
ckper53, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Dear Crystal, Thank youu for your cemments regarding your recen stay at teh Hilton Garden Inn Baltimore @ Arundel Mills. We are centrally located as you mention. To several shops, restaurants, Maryland Live and downtown Baltimore. We look forward to your return in the future. More 

Suffolk, Virginia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Good accomondations but the overall price wasn't reasonable. Did receive a complimentary upgrade based on availability. They didn't offer non pork products during breakfast contrary to my request. Need a better variety of breakfast items

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Everett G
ckper53, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you for your comments regarding your recent stay at the Hilton Garden Inn Baltimore Arundel Mills. We are happy that we were able to create a great stay. Please come back to visit with us soon! More 

Sargentville, Maine
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

It was an easy trip from the airport. The shuttle service also took me shopping while I waited for my room to be ready. The pool was clean and fresh. The room was cozy, but the bed was not as soft as I like. The complimentary bottled water was appreciated.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Tara M
ckper53, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you for your comments regarding your recent stay at the Hilton Garden Inn Baltimore Arundel Mills. We are happy that we were able to create a great stay. Please come back to visit with us soon! More 

St. Louis, MO, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I travel a lot for business and frequent Hilton Hotels. This is one of the best properties I have stayed at. Excellent facility and great customer service. I will definitely stay here again when I return to Baltimore.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Micah C
ckper53, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you for your comments regarding your recent stay at the Hilton Garden Inn Baltimore Arundel Mills. We are happy that we were able to create a great stay. Please come back to visit with us soon! More 

US
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Nice hotel but I couldn't use anything because of the family reunions. They took over the lobby, dining area, outside patio, parking lot, pool, gym, on the floor making noise until early a.m. I had to run my air conditioner all night just to drown out the noise outside. Inquire before you stay! Hgi is a great chain hotel but... More 

Helpful?
2 Thank FndHm
Cperrell, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you for your comments regarding your recent stay. During the summer months the Hilton Garden Inn Baltimore Arundel Mills have several family reunions on the weekends. The location of the hotel is perfect for family gatherings due to the proximity of many attributes in the area. I terrible sorry if your recent stay was not comfortable for you due... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Dry Cleaning
Official Description (provided by the hotel)
The brand new Hilton Garden Inn Baltimore/Arundel Mills. ... more   less 

Additional Information about Hilton Garden Inn Baltimore/Arundel Mills

Address: 7491A New Ridge Rd, Hanover, MD 21076-3159
Location: United States > Maryland > Hanover
Price Range: $113 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Baltimore/Arundel Mills 3*
Number of rooms: 151
Reservation Options:
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Also Known As:
Hilton Garden Inn Baltimore/Arundel Mills Hotel Hanover
Hilton Garden Inn Hanover
Hotel Style:
#4 Romantic Hotel in Hanover
#8 Business Hotel in Hanover
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