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Hilton Garden Inn Baltimore/Arundel Mills

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Hilton Garden Inn Baltimore\/Arundel Mills
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467 Reviews from our TripAdvisor Community

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Showing 465: English reviews
Petersburg, Virginia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Nice hotel Super location with shuttle service to nearby restaurants, shopping and casino. There is a restaurant and bar on property. I did not used the restaurant. Bar was basic and a little expensive. Exercise area, Pool and hot tub looked nice, but I did not use.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank grandma831
Wyomissing, Pennsylvania
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

I stayed here 2 weeks in a row and wanted to like it as it is a very classy looking hotel. First stay- did e-check in but when I arrived the clerk made me wait 5 minutes to give the keys as she talked on the phone and went back into the office. Had to ask for my free water.... More 

Helpful?
Thank Chris L
Bristol, Tennessee
1 review
5 of 5 stars Reviewed 6 days ago NEW

It's the only place I stay whenever I am in town. Love it here. It's always quite and clean. The staff is very friendly and helpful. Very close to everything that I want to do while I'm there. I will recommend this place to anyone.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank G4149JBashleym
Richmond, United States
1 review
1 of 5 stars Reviewed 1 week ago

The lobby was dirty, furniture well worn and the couch in the lobby broken. The bed was hard as a rock although they had "sleep number" beds. The bed firmness could not be adjusted. The counter people were unfriendly and didn't smile nor try to help.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Whitney S
Tel Aviv, Israel
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

Stayed here for 1 night a few weeks ago. Arrived to the hotel at 16:15, and the front desk manager had to check with housekeeping if the room is ready... Waited for 15 more minutes for the room. We went up, and discovered a dirty room: stained toilet, hair all over the bathtub, and black stained on the towels. The... More 

Helpful?
Thank Eran Y
Cperrell, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you for reaching out to me regarding your stay. I apologies to hear that you had these issues with your room during your stay. I will follow up with the housekeeping team to find out why this happened. In the mean time I have went back and reversed all the charges that was on your credit card. Please come... More 

Chatham, Massachusetts
Level Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 1 week ago

Good location. Some of the staff was helpful and some paid no attention to any requests that were made. Room should have been cleaner but did improve as week went on. Overall just a fair stay but did find hotel in a convenient.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank CapeCodder1_12
Cperrell, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Dear CapeCodder1_12, Thank you for your comments regarding your stay. I assure you that I will review your stay with the entire hotel team. Please come back to visit with us soon. More 

Coal Township, United States
1 review
5 of 5 stars Reviewed 1 week ago

The Arundel Mills Hilton was amazing. The employees were friendly and the room was above my expectations! The price was unbelievable for what you get. Breakfast, a drink, shuttle, all included in my price of $131! That was for 2 people! The room was clean. The bed was extremely comfortable, and the shower was amazing! It is close to the... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Traci B
ckper53, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you for your comments regarding your recent stay. I am happy to see that you "LOVED" this hotel. Myself and staff hope you return soon. More 

arundel mills, United States
1 review
5 of 5 stars Reviewed 1 week ago

everything in this hotel was great form the staff to the breakfast and the room itself was great the bathroom was very clean the only thing that was missing was a shower cap because i forgot mine but everything else was super

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Danan C
ckper53, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Hi Danan C. I glad to see that you had a "wonderful stay" at the Hilton Garden Inn ARundel Mills. We do have several amenities including the restaurant, bar, pool, fitness center, shuttle service to the local attractions and many more. We look forward to your return. More 

Jessup
1 review
5 of 5 stars Reviewed 2 weeks ago

Had a fairly nice stay. Live in area just wanted to get in a pool. But water was ice cold, spa was toasty. Overall no complaints. Definitely would stay again. Nice mini restaurant and bar. Centrally located to many restaurants and shopping. Very nice mall and casino. Very nice quiet neighborhood.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank bonitac537
Cperrell, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden inn to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed More 

Omaha, Nebraska
1 review
2 of 5 stars Reviewed 2 weeks ago

On check-in I asked if our rooms were adjoining. Clerk said she didn't know but they were next door to each other. They weren't. Apparently she's never toured the hotel to know that odd and even numbers are on different sides of hall and in this case were down the hall also. There was no mat in the bathroom so... More 

Helpful?
Thank gjr188
Cperrell, General Manager at Hilton Garden Inn Baltimore/Arundel Mills, responded to this review

Thank you for sharing your comments regarding your recent stay at the Hilton Garden Inn. I truly appreciate your feedback and apologies that the service that we offer was not delivered to you during your stay. Your comments will help me to work with the staff to improve the service levels at the hotel! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
The brand new Hilton Garden Inn Baltimore/Arundel Mills. ... more   less 

Additional Information about Hilton Garden Inn Baltimore/Arundel Mills

Address: 7491A New Ridge Rd, Hanover, MD 21076-3159
Location: United States > Maryland > Hanover
Price Range: $110 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Baltimore/Arundel Mills 3*
Number of rooms: 151
Reservation Options:
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Also Known As:
Hilton Garden Inn Baltimore/Arundel Mills Hotel Hanover
Hilton Garden Inn Hanover
Hotel Style:
#4 Romantic Hotel in Hanover
#8 Business Hotel in Hanover
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