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TownePlace Suites Arundel Mills BWI Airport

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TownePlace Suites Arundel Mills BWI Airport
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141 Reviews from our TripAdvisor Community

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Showing 139: English reviews
Walkersville, Maryland
Reviewed 2 days ago NEW

Hotel was great. Staff were helpful & nice. Breakfast was good. We'll have to stay when they do "FREE" dinner socials during weekdays...lol, but nice perk. Shuttles were great & friendly too. Outdoor small pool & spa with use of bbq grill. Use shuttle to mall/casino.

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Helpful?
Thank micjest
Greenbelt, MD
Reviewed 1 week ago

My wife and I stayed here for 10 days in December 2016-January 2017 while we were in the process of selling one house and settling on a new one. Overall it was great stay and I would recommend the property, with a few caveats. First the good: We had the 1Q Suite with living room. The room was comfortable and...

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Helpful?
Thank Tim H
Joe C, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Thank you for your review of our property! We're delighted that you enjoyed your extended stay with us! Thank you, also, for your comments regarding the inconsistency in times that your room received it's daily refresh service. I'm working with our housekeeping department's leadership team to develop a new plan where rooms, particularly those of our long term guests, receive...

Severn, Maryland
Reviewed 2 weeks ago via mobile

My husband and I stayed here in January of 2017. When we walked in we were greeted immediately and check in took a few minutes. The front desk staff was very friendly and professional. We had a standard Queen room. The room was very spacious and had a cook top, microwave, refrigerator, and dishwasher. Everything was very clean and comfortable....

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Helpful?
Thank Joyce B
Joe C, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Thanks for posting your review on Trip Advisor! We've shared your comments with our team at today's morning meeting. It was a pleasure hosting you and we look forward to your next stay with us!

Arlington, Virginia
Reviewed 2 weeks ago

Our family chose this hotel because of the proximity to the Arundel Mills mall and particularly the Medieval Times. I have four children and know what we are high maintenance. Jasmine helped us from making corrections to our reservation to making us feel welcome when we arrived as well as making us feel important when we checked out. I had...

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Helpful?
Thank Baron2009
Joe C, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Thank you for your review! I've personally shared your survey remarks with Jasmine who is delighted to know she was able to make your stay a memorable one and wants you to know that "high maintenance is her specialty and that it was her pleasure to assist!" Thank you again for staying with us... We look forward to hosting you...

Reviewed 4 weeks ago

Very generous hotel with imenities. That was impressive and the main reason for my 4 stars. 24 hour coffee bar, 24 hour fruit, complimentary dinner bar (tacos and fresh salad), bowl of cookies after dinner, and of course the breakfast bar. But this hotel did something I have never seen before...a gift wrapping cart! That too was complimentary and the...

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Helpful?
Thank Shersei
Joe C, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Thank you for taking the time to review our hotel! We are delighted that you were satisfied with your stay and enjoyed the extra amenities that we offer! I have discussed the "wear and tear" issues you mentioned with our maintenance department and will ensure that gets resolved at once. Thank you, again, for your review and for choosing TownePlace...

Randallstown, Maryland
Reviewed 4 weeks ago

Stayed here for 2 nights. Fantastic, early check-in by the lovely and friendly Ms. Leandra. Upgrade to 2-bedroom suite, which was nice. Strong smell of mildew in bathroom, but didn't see any - not sure what that's about. Room clean and comfortable, although it could use some "spruce up TLC", I'm sure the facility gets heavy use. Always saw friendly...

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Helpful?
Thank Kuleiros0716
Joe C, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Thank you for your review! Our Guest Services and Suite Services team members enjoyed hearing the comments regarding your stay during our daily team meeting! We constantly push ourselves to find creative ways to provide an individualized experience for each of our guests and are proud that those efforts are both recognized and appreciated. Thank you for choosing the TownePlace...

Riviera Beach, Florida
Reviewed November 28, 2016 via mobile

Loved room layout. Spacious and comfortable. Hotel offered everything we needed and is convenient to everything. Front desk staff was very friendly and accommodating. Breakfast decent. Would've given 5 stars if it wasn't for a few issues in the bathroom. One of my folded towels had fresh lipstick on it and the shower curtain had mold or mildew on it....

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Helpful?
Thank danchanma
KarenI-GM, Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Hello, Thank you so very much for taking the time to tell us of you experience with us! I truly appreciate all the feedback. I will make sure to pass the kind words on to the staff. I will address all other issues to improve our performance for your next visit. Once again, thank you for the review. Thanks, Karen...

Pennsylvania
Reviewed November 23, 2016

Hotel is located at the edge of the Arundel Mills Mall just off route 100. Nice modern hotel and a good size room. We had a room at the back which was adjacent to the road so it was a bit noisy. I'm not sure what was going on in the hotel but several of the doors around us were...

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Helpful?
Thank WeeLuv2Travel2
Rod1115, Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Dear WeeLuv2Travel2, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the TownePlace Suites Arundel Mills BWI Airport. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I...

Auburn, Maine
Reviewed October 28, 2016

Let's face it, after a day of sightseeing and/or business you want to come back to a room that's clean and quiet. This hotel delivered on both points. In fact this was one of the quietest stays we've ever had. This is surprising because the hotel is across the street from a mall and a casino. We booked a two...

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Helpful?
Thank Dennis L
Rod1115, Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Thank you for taking the time to write a great review on our hotel. We are happy that you enjoyed your stay and the area. Please come back to see us next time you are in Hanover.

Mexico City, Mexico
Reviewed October 21, 2016

Although i stay here for just couple days i was welcomed by the staff at the front desk and other staff around, the area is very nice, just a few steps from the mall ( if you like shopping this is a great location to movies, shopping and some good restaurants ) the hotel itself is really nice, clean and...

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Helpful?
Thank RicardoU
Doug354, Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Thank you for taking the time to review our hotel. We are happy that you liked the area and our hotel. Please come back to see us next time you are in the area.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Self-Serve Laundry
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff

Additional Information about TownePlace Suites Arundel Mills BWI Airport

Address: 7021 Arundel Mills Circle, Hanover, MD 21076
Location: United States > Maryland > Hanover
Price Range: $99 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Arundel Mills BWI Airport 2.5*
Number of rooms: 109
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Also Known As:
Towneplace Suites Arundel Mills Bwi Airport Hotel Hanover
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Questions & Answers

Here's what travelers have asked, with answers from TownePlace Suites Arundel Mills BWI Airport staff and other travelers.
3 questions
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Hope Mills, North Carolina
over a year ago
DC
3 months ago

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Questions? Get answers from TownePlace Suites Arundel Mills BWI Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Liked queen bedroom w/ living room, kitchen. 2 tv's.”
 of 5 bubbles micjest, 2 days ago | Read review
“Rooms on the S/W side (away from Rt. 100) are quieter”
 of 5 bubbles 240TimH, 1 week ago | Read review
“Stay on casino/mall side, away from highway - quieter”
 of 5 bubbles Kuleiros0716, 4 weeks ago | Read review
“If you want to avoid highway noise ask for a room at the front/mall side of the hotel.”
 of 5 bubbles WeeLuv2Travel2, Nov 23, 2016 | Read review
“Higher rooms and facing the mall are quieter.”
 of 5 bubbles RicardoU, Oct 21, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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