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TownePlace Suites Arundel Mills BWI Airport

Traveler (41)
Room & Suite (25)
Dining (14)

About

#13 of 16 hotels in Hanover
Location
Cleanliness
Service
Value
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Center with Internet Access
Free internet
Wifi
Internet
Hot tub
Outdoor pool
Breakfast buffet
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Meeting rooms
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Kitchenette
Microwave
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Modern
Hotel links
Visit hotel website
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Hotel deals

Location

Full view
84Good for walkers
Grade: 84 out of 100
74Restaurantswithin 0.75 miles
9Attractionswithin 0.75 miles
188Reviews
5Q+A
49Room tips
Traveler rating
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  • 11
  • 5
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Popular mentions
I had a recent stay at this property on June 23 for 1 night. Although I was very appreciative that I was allowed to check in early after a long night of traveling, I was anything but satisfied. I walked into the room and was met by the most horrible smell of curry or Indian food from the previous guest that I'm sure some air freshener could have helped before I was checked in. Then I found a used knife on the floor near the sofa and work desk that never was picked up. To top it all off, I went and took a shower only to have a maintenance worker walk in on me without knocking 1st as I was getting dressed. 20 seconds sooner and he would have seen me in a much lighter status of clothing which I can assure you would have enraged me further considering he didn't knock 1st. I reported all these events to the young lady at the front desk yet never heard back from a manager.
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Response from Tevis R, General Manager at TownePlace Suites Arundel Mills BWI Airport
Responded 1 week ago
I want to thank you for staying at the TownePlace Suites Arundel. I do apologize for the room odor and the cleanliness of your room. The associate has already been addressed. Hopefully this would not stop you returning back to the hotel. We can make it up to you. Have a great Day.
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Front desk and cleaning staff very nice and pleasure to deal with, check-in and check-out was smooth, complimentary shuttle to/from airport, room was clean and had a full kitchen with full size refrigerator and sets of dishes/utensils, located within same complex as Arundel Mills Mall and the Casino and very near to BWI airport. Several maintenance issues including persistent lack of hot water in the shower and issues with the fitness center equipment were reported but never fixed in the 3 week stay. The complimentary breakfast was clean and organized but the same limited items were served every day. As far as extended stay hotels go, this one is middle of the road - average. There are better hotels at this price point in this area.
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Response from Kate L, Manager at TownePlace Suites Arundel Mills BWI Airport
Responded May 20, 2019
Thank you for staying at the TownePlace Suites and providing your feedback. I am pleased to hear you enjoyed the location, staff, and amenities, I apologize the fitness center fell short of your expectations. Guest satisfaction is our top priority and we appreciate your feedback as it allows us to improve for the future. Thank you for staying with us.
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I’m only a Silver Elite and I never paid much attention until it was made clear I could pick a snack but only from certain items because I was only Silver. I would suggest you keep the nice waters out of sight as it’s off putting in that situation. Also I checked in the day before and usually only need my ID but was asked for my credit card and my phone number which and I had to sign a “no partying” contract. The whole front desk experience was odd and awkward. On the plus side the rooms are big and clean and have nice touches like towel animals so good job housekeeping. I did get my asked for late checkout which made me happy but this will not be my first choice the next time I am in Arundel.
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We stayed one night on our way from Hilton Head to home. Being a Platinum Bonvoy member, it’s rare to find one of their properties as sad as this one. The hallway was not vacuumed. The bathroom was in poor shape. The tub dripped, the sink was slow to drain and there was a large bug crawling across the Kleenex box. We couldn’t wait to checkout.
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Response from Kate L, Manager at TownePlace Suites Arundel Mills BWI Airport
Responded Mar 26, 2019
Thank you for choosing the TownePlace Suites Arundel Mills. I apologize your stay was not what you expect from a Marriott. Guest satisfaction is our top priority and I am sorry we fell short during your stay. I appreciate your feedback and loyalty to Marriott.
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I stayed here with my girlfriend for nine total nights from 21-25JAN2019 and again from 27JAN-01FEB2019. We had an amazing time! It's very conveniently located near Fort Meade and BWI Airport. Better yet, it's walking distance to the Arundel Mills Mall, the Live! Casino, a Costco, a Wal-Mart, grocery store, Dave and Buster's, a movie theater, and so many shops. For these longer stays, it was so convenient having access to so many nearby places. The week before we stayed here, we stayed at the TownePlace Suites at Annapolis Junction. We did not have a good experience at that hotel and were so pleased by the service and convenience of this hotel at Arundel Mills. The staff at this hotel were friendly, professional, and top-rate all around. The breakfast staff were especially wonderful. No matter how many people were downstairs for breakfast, the staff kept the hot food stocked throughout the breakfast hours. This may sound standard at a Marriott property, but the TownePlace Suites at Annapolis Junction totally failed to keep hot breakfast items stocked during our stay there. So it was great to enjoy much better service at this property. The room was spacious enough, perfectly clean, comfortable, had great hot water and pressure in the shower, and there were plenty of electric plugs in the room and at the desk and night stands. The WiFi was great and the TV was very modern with a great selection of channels and the ability to log into Netflix. The gym was a pretty standard TownePlace Suites gym with a couple cardio machines and a bench with an assortment of free weights. The outdoor area and pool were covered in snow and ice due to the extreme cold, but it looked nice. Again, the real value of this place is it's proximity to the mall, big stores, and casino. If you are working at Fort Meade and looking for a great extended-stay hotel, this is your place for sure. You will not get bored in your off time with so much to do in walking distance. We are going to be doing extended stays up in this area twice per year for the next few years and I really look forward to staying here again!
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PRICE RANGE
$130 - $269 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
towneplace suites arundel mills bwi airport hotel hanover
LOCATION
United StatesMarylandHanover
NUMBER OF ROOMS
109
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