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Comfort Suites

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180 Reviews from our TripAdvisor Community

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Showing 178: English reviews
Medina,Ohio
Reviewed October 1, 2016

We make it a point to stay at Comfort Suites- they're fairly consistent and reasonable. After checking others in the area, this came out on top, but it could be better. Not as clean as it could be, could use some updating. Biggest beef is that the refrigerators are never defrosted and run constantly, and are loud. Solution? Unplug them!!

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Helpful?
Thank bit57
ComfortSuitesTeam1, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to post your review. We are happy to hear that you found us to be better than the others, but we want to be so much more than that! We want to exceed our guests expectations, and we know we have along way to go. I will speak to the housekeeping staff about the...

Augusta, Georgia
Reviewed September 26, 2016 via mobile

This place is dirty...the light switch and fan are on same switch in bathroom and it's extremely loud and annoying! The smoke alarm went off at 1:30 am. Ppl went outside. They didn't call the Fire Department instead they called the Manager. I CALLED 911 the manager disconnected the alarm without contacting anyone. The manager got scolded by the fire...

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Helpful?
Thank eatdrinkandbmarried
ComfortSuitesTeam1, General Manager at Comfort Suites, responded to this review

Please accept our apologies for the problems you experienced during your stay with us. I will have the maintenance person check the bath fan to make sure it is working correctly. I have already spoken to housekeeping about making sure they are cleaning their rooms properly, and will provide re-training if necessary. I'm sorry that you had to deal with...

Reviewed September 21, 2016 via mobile

I wish we could have taken the bed home with us! All three of us slept so well we didn't want to get out of bed. I'm rating this five stars because the room was clean, the breakfast was nice, the beds were amazing and all for $110. Not bad at all!

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Helpful?
Thank Haley S
ComfortSuitesTeam1, General Manager at Comfort Suites, responded to this review

Thank you for taking time to post your review of the Comfort Suites. We are so happy that you liked the beds, and got a great nights sleep! We love customer feedback because it gives us the opportunity to improve the quality of the services we provide. It also lets us know in what areas we are doing well. Thank...

Reviewed September 16, 2016 via mobile

This hotel is fairly priced I supposed so if that's your primary criteria then maybe you'll be satisfied with your stay here. However, there are numerous reasons why you wouldn't be satisfied after a stay here. - The rooms are dirty. Expect stains on your bed and towels, dust and debris in the corners and sticky spots on the carpet...

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Helpful?
Thank Zyg0te
ComfortSuitesTeam1, General Manager at Comfort Suites, responded to this review

We are very sorry that your stay with us was not a pleasant one. Please don't ever hesitate to report any issues you may be experiencing to the front desk staff, who will do what is necessary to make things right. I will have maintenance check all of the bath fans and a/c units to make sure they are functioning...

Woodbridge, Virginia
Reviewed September 4, 2016

Stayed Friday night of Labor Day weekend. Nice hotel on the outskirts of town with not much nearby (large cornfield abuts the parking lot) and can only access the hotel from the eastbound direction of the divided road. Some recent renovations visible but also some evidence of older structure Generally a very clean spacious room (a couple small stains on...

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Helpful?
Thank Robert R
ComfortSuitesTeam1, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to post your review of the Comfort Suites. We are delighted that you found your room to be very clean and spacious. We apologize for the noisey A/C unit and bath fan. I will have maintenance correct these issues immediately. We're pleased that you were able to enjoy our deluxe continental breakfast. We are...

Toronto, Canada
Reviewed August 26, 2016 via mobile

Pretty good place to stay if you get a good price which we did. Overall clean although some areas can be improved. Breakfast was decent. Don't expect it to be great like some people have said because it's really not, it's pretty outdated, but it's fair. No issues really.

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Helpful?
Thank MisterRoadTrip
ComfortSuitesTeam1, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to post your review of the Comfort Suites. We are glad that you didn't have any issues, but we would like to hear your thoughts on where we can improve. We love guest feedback, and are always looking for opportunities to make the customers' experience better. We know we have a long way to...

Castle Rock, Colorado
Reviewed August 23, 2016

There is no working locks on back door entrance. No security at night. Hotel has an extremely loud vent system. Compared to standing under a jet engine. Asked to change rooms, front desk said they are all noisy. BUT, they allow smokers to stand at the back door and smoke, while standing there holding the door open. Smoke drifts into...

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Helpful?
Thank mas4467
ComfortSuitesTeam1, General Manager at Comfort Suites, responded to this review

I am very sorry to hear that your experience was far from perfect. I will have maintenance address the issue with the bath fan immediately. I will also look into the problem with the door lock. All doors in the hotel (with the exception of the front door) are programmed to only open with a valid guestroom key. If there...

Charleston, West Virginia
Reviewed August 19, 2016

We stayed here in July 2016 for an overnight as we were passing through the area. The pros of our stay: The room was a great surprise - very large with a couch, coffee table, two large and very, very comfortable beds with plenty of great pillows, a nice-sized and modern bathroom with lots of towels and good amenities, TV,...

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Helpful?
Thank FlashandWW
ComfortSuitesTeam1, General Manager at Comfort Suites, responded to this review

Thank you for your review of the Comfort Suites of Hagerstown. We are happy to hear that you were pleasantly surprised with the size and comfort of your room. We are sorry about the problems you encountered with your reservation. It is true that we have designated pet-friendly rooms, and do not allow pets in all rooms. We regret that...

Toronto, Canada
Reviewed August 10, 2016

Nothing more. Late check-in and the parking was filled up except for a spot along the driveway next to a cornfield. No smoking signs prominent, yet the lobby smelled of cigarettes. Asked to be switched from first room that was next to the ice machine, which was extremely loud and could be clearly heard inside the room. Also could have...

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Helpful?
Thank CJonton
ComfortSuitesTeam1, General Manager at Comfort Suites, responded to this review

Please accept our apologies for a less than perfect stay.I will have maintenance address the issues with the bath fan and carpets. We are definitely a non-smoking property, and it sounds like someone must have been smoking outside the entrance, and it filtered in when the doors opened. This has been an on-going problem, and we are working to find...

Reviewed July 30, 2016 via mobile

Hands down a bad stay! Sticky stuff on rugs, pull out bed completely broken, no sheets when asked, no towels available when asked. Jacuzzi broken, cold indoor pool, no towels there, treadmill broken, no detergent for laundry, heater smelled of burnt hair and had ti be turned off. Vending machines are empty or out of order. Breakfast was raw, out...

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Helpful?
Thank Bo2134
ComfortSuitesTeam1, General Manager at Comfort Suites, responded to this review

We are very sorry to hear that your stay with us was far from acceptable. There is no excuse for sticky carpets, or a lack of towels and linens. The hot tub was permanently removed several years ago so there is not one available at this location. Laundry detergent can be purchased at the front desk if the dispenser is...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Self-Serve Laundry
  • Breakfast Available
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Welcome to the Comfort Suites Hagerstown.For history buffs you’ll find we are centrally located between three major Civil war battlefields and a Colonial Fort. Antietam National Battlefield is the closest and only a 15 minute drive. Harpers Ferry and Fort Frederick State Park are about a 25 minute drive with Gettysburg 39 miles from the hotel. This area also offers many historical attraction...s and museums.While in Hagerstown, sports fans can enjoy a baseball game at Municipal Stadium. Relax and take in a Suns game, the single-A affiliate of the Washington Nationals.Enjoy cultural attractions? Then you will want to visit the Washington County Museum of Fine Arts or spend an evening at The Maryland Theatre, home of the Maryland Symphony Orchestra.During your stay you will enjoy a 100% smoke free environment. Each large one room suite offers a microwave, refrigerator, coffee maker, iron and ironing board and hair dryers.Also included:Complementary hot breakfastIndoor pool and hot tubExercise roomFree wired and wireless high-speed internet access. ... more   less 

Additional Information about Comfort Suites

Address: 1801 Dual Hwy, Hagerstown, MD 21740-6649
Location: United States > Maryland > Hagerstown
Price Range: $60 - $93 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Comfort Hotel Hagerstown
Comfort Suites Hagerstown
Hagerstown Comfort Suites
Hotel Style:
#5 Romantic Hotel in Hagerstown
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Questions & Answers

Questions? Get answers from Comfort Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms on the lowest floor have their own exit door - but you cannot re-enter via this door (unless you prop it open with some object)”
 of 5 bubbles CTsnowbird, Nov 2, 2016 | Read review
“Just go somewhere else!!!!!!!!!!!!!!!!!”
  • Zoomed in
  • Blowout left by previous tenant
 of 5 bubbles jgumms, Oct 9, 2016 | Read review
“Avoid rooms near ice-maker or elevator.”
 of 5 bubbles bit57, Oct 1, 2016 | Read review
“Stay away from first floor back door. Or find another hotel that is smoke free and has working locks”
 of 5 bubbles mas4467, Aug 23, 2016 | Read review
“Be sure to remember to ask for Pet-Friendly Room if needed”
 of 5 bubbles FlashandWW, Aug 19, 2016 | Read review
5 of 5
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