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Comfort Suites

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165 Reviews from our TripAdvisor Community

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Showing 163: English reviews
Castle Rock, Colorado
Level Contributor
188 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

There is no working locks on back door entrance. No security at night. Hotel has an extremely loud vent system. Compared to standing under a jet engine. Asked to change rooms, front desk said they are all noisy. BUT, they allow smokers to stand at the back door and smoke, while standing there holding the door open. Smoke drifts into... More 

Helpful?
Thank mas4467
Charleston, West Virginia
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed here in July 2016 for an overnight as we were passing through the area. The pros of our stay: The room was a great surprise - very large with a couch, coffee table, two large and very, very comfortable beds with plenty of great pillows, a nice-sized and modern bathroom with lots of towels and good amenities, TV,... More 

Helpful?
Thank FlashandWW
Toronto, Canada
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Nothing more. Late check-in and the parking was filled up except for a spot along the driveway next to a cornfield. No smoking signs prominent, yet the lobby smelled of cigarettes. Asked to be switched from first room that was next to the ice machine, which was extremely loud and could be clearly heard inside the room. Also could have... More 

Helpful?
Thank CJonton
ComfortSuitesTeam1, General Manager at Comfort Suites, responded to this review

Please accept our apologies for a less than perfect stay.I will have maintenance address the issues with the bath fan and carpets. We are definitely a non-smoking property, and it sounds like someone must have been smoking outside the entrance, and it filtered in when the doors opened. This has been an on-going problem, and we are working to find... More 

1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

Hands down a bad stay! Sticky stuff on rugs, pull out bed completely broken, no sheets when asked, no towels available when asked. Jacuzzi broken, cold indoor pool, no towels there, treadmill broken, no detergent for laundry, heater smelled of burnt hair and had ti be turned off. Vending machines are empty or out of order. Breakfast was raw, out... More 

Helpful?
Thank Bo2134
ComfortSuitesTeam1, General Manager at Comfort Suites, responded to this review

We are very sorry to hear that your stay with us was far from acceptable. There is no excuse for sticky carpets, or a lack of towels and linens. The hot tub was permanently removed several years ago so there is not one available at this location. Laundry detergent can be purchased at the front desk if the dispenser is... More 

Brockville, Canada
2 reviews
5 of 5 stars Reviewed 4 weeks ago

We've stayed here numerous times and it always adheres to quality standards. Rooms are clean, spacious, staff are friendly, great breakfast, very quiet and in a nice area. Located close to many restaurants and a shirt drive to the shopping outlets. This is always our go to midway destination stop. We love that the rooms have queen size beds instead... More 

Helpful?
Thank Ron K
ComfortSuitesTeam1, Manager at Comfort Suites, responded to this review

We are so glad you enjoyed your stay!! We have the largest rooms in town and we believe our guests deserve a nice large bed to get a good night's sleep. We are glad we are your midway destination and can't wait for your next visit :) More 

College Place, Washington
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were in Hagerstown for a family event and had two rooms reserved. The rooms themselves were nice and very clean. The air was on and was quite chilly which is what we wanted, so that was good. We were on the third floor right beside the ice machine, so when things were a little quiet, I could hear people... More 

Helpful?
Thank Traveler4159
ComfortSuitesTeam1, Manager at Comfort Suites, responded to this review

I want to apologize about the smoke alarm situation. This situation was not handled correctly and I have immediately spoken to the staff about how to properly take care of these situations. If you need anything, please do not hesitate to contact us. More 

Winston Salem, North Carolina
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed July 20, 2016 via mobile

Only one night here, but the bed was comfy, the comforter fluffy and the pillows were acceptable. All things I greatly care about! The room was fine. Spacious enough. As was the bathroom. The fan in the bathroom was a bit noisy, as was the air conditioner. It also got very cold in the middle of the night so we... More 

Helpful?
Thank glynisj2014
ComfortSuitesTeam1, Manager at Comfort Suites, responded to this review

Regarding the fan and AC noise, we have alerted maintenance to look into. We are glad you enjoyed our all-suite rooms. We have the largest rooms in the town so our guests can get splenty of room for a good nights sleep. Please come visit us again if you are ever in the area. More 

Oneida, New York
Level Contributor
30 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed July 19, 2016 via mobile

We stopped here on our way driving north. We got a basement room. The air was not on when we arrived in our room so it took most of the night to cool the room down. Room was clean and comfortable. Had a weird smell. Breakfast was not great. We've had better at hotels of this caliber. I wouldn't vacation... More 

Helpful?
Thank apr68
ComfortSuitesTeam1, Manager at Comfort Suites, responded to this review

I apologize about the air not being on. We intentionally do not turn on the A/C in advance because some guests have different preferences on the temperature level. Normally our rooms cool within minutes. I have notified our maintenance team to look into this as well as the smell. Please come visit us again so we can get another chance... More 

Milwaukee, Wisconsin
Level Contributor
96 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed July 9, 2016 via mobile

Stayed here while visiting family that lived in Hagerstown. The rooms themselves were comfortable enough: you get a fridge, a microwave, a 30some inch TV, and an alarm clock with an aux in cord. They offer a breakfast of sorts as well. The fitness center is basic (the treadmill needs work) and the side door's swipe entry lock doesn't work.... More 

Helpful?
Thank Bernard G
ComfortSuitesTeam1, Manager at Comfort Suites, responded to this review

Thank you for your review. We had our maintenance staff look into the issues you mentioned. Upon further review, the side door swipe is functioning normally. The treadmill is working as well. Regarding the staff's presence, we try to do our best to make sure every guest gets all their needs taken care off and our staff was helping other... More 

Boardman, Ohio
Level Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed July 6, 2016 via mobile

We usually stay at a different hotel when we are in Hagerstown but I could not remember the name. So we picked this one because of the ratings and price. It was clean and everything worked as it should. Breakfast was good with a variety of foods. There were only two minor noise problems: The person next door had two... More 

Helpful?
Thank NonieMcD
ComfortSuitesTeam1, Manager at Comfort Suites, responded to this review

Thank you so much for your review! Regarding the noise, I am glad it stopped, but if it persisted, the front desk staff would have made sure it was handled accordingly so all our guests can get a good nights sleep. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Comfort Suites Hagerstown.For history buffs you’ll find we are centrally located between three major Civil war battlefields and a Colonial Fort. Antietam National Battlefield is the closest and only a 15 minute drive. Harpers Ferry and Fort Frederick State Park are about a 25 minute drive with Gettysburg 39 miles from the hotel. This area also offers many historical attraction...s and museums.While in Hagerstown, sports fans can enjoy a baseball game at Municipal Stadium. Relax and take in a Suns game, the single-A affiliate of the Washington Nationals.Enjoy cultural attractions? Then you will want to visit the Washington County Museum of Fine Arts or spend an evening at The Maryland Theatre, home of the Maryland Symphony Orchestra.During your stay you will enjoy a 100% smoke free environment. Each large one room suite offers a microwave, refrigerator, coffee maker, iron and ironing board and hair dryers.Also included:Complementary hot breakfastIndoor pool and hot tubExercise roomFree wired and wireless high-speed internet access. ... more   less 

Additional Information about Comfort Suites

Address: 1801 Dual Hwy, Hagerstown, MD 21740-6649
Location: United States > Maryland > Hagerstown
Price Range: $70 - $119 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 75
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Also Known As:
Comfort Hotel Hagerstown
Comfort Suites Hagerstown
Hagerstown Comfort Suites
Hotel Style:
#5 Romantic Hotel in Hagerstown
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