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Quality Inn & Suites Hagerstown

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Traveler (9)
Room & Suite (27)
Dining (4)
Overview
  • Excellent36%
  • Very good43%
  • Average13%
  • Poor3%
  • Terrible5%
Travelers talk about
“room was clean”(28 reviews)
“waffles”(21 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Suites
Fitness center
Multilingual Staff
2 Star accommodation
All hotel details
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Rooms
Aug 27Aug 28
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (325)
Filter reviews
323 results
Traveler rating
116
133
45
11
18
Traveler type
Time of year
LanguageEnglish
116
133
45
11
18
Show reviews that mention
All reviewsmexican restaurantroom was cleanwafflescoupon bookfree breakfastwill stay there againsausagegreat roomthe staff was friendly and helpfuloff the highwaycoffee makerbreakfast areastayed one nightmotelcerealpillowsinns
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1 - 5 of 323 reviews
Reviewed July 12, 2018

Hot breakfast , walking distance to the nicest restaurants. Hotel building is easily accessible and visible . Comfortable beds , cozy rooms and felt very safe and secured . Well Lit parking lot . Would definitely return and would recommend others . Show less

Thank bobby p
Response from Kaushik K, Manager at Quality Inn & Suites HagerstownResponded 5 weeks ago

Dear Guest, We are so glad to see you had a great experience with us and found our location convenient! We really appreciate your recommendation and hope to see you again soon!

Reviewed July 1, 2018 via mobile

Multiple issues with this hotel but finding 2 bed bugs was the highlight. 1. Room was booked for 5 people with extra towel request, it did not have sheets for couch bed and only 4 towels in room. 2. Music from restaurant across the street...More

Thank 618neo
Response from Kaushik K, Manager at Quality Inn & Suites HagerstownResponded July 4, 2018

Dear Guest, The management of Quality Inn & Suites takes the issue of bedbugs very seriously as the safety and comfort of our guest are our top priority. Our housekeeper and maintenance departments perform regularly schedule inspections. We do take proactive steps to ensure that...More

Reviewed June 30, 2018 via mobile

very clean rooms, the hotel employees we're always smiling and ready to lend a helping hand. Restaurants within walking distance was great for a couples walk. We will definitely come back on our next anniversary!!More

Thank Selena D
Response from Michelle L, Manager at Quality Inn & Suites HagerstownResponded July 2, 2018

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the...More

Reviewed June 3, 2018

Great location ! Very convenient location , close proximity to all the food and shopping . Very friendly staff . good breakfast and , clean rooms . Best of all was the prices of the rooms are very competitive and cheap than other hotels of...More

Thank kennewyorker
Response from Michelle L, Manager at Quality Inn & Suites HagerstownResponded June 7, 2018

Dear Guest, Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read you liked our comfortable rooms and location. Please rest assured we have addressed this with the team to ensure we improve Thank you...More

Reviewed May 26, 2018

Our first impression of this hotel was bad. The hallway smelled when we walked in the door, and the carpet and walls were dirty. When we got into our room, it looked like it had been more recently remodeled and was clean and comfortable. Very...More

Thank SKW78
Response from Michelle L, Manager at Quality Inn & Suites HagerstownResponded May 27, 2018

Dear Guest, Thank you for sharing your feedback regarding your stay! I was disappointed to learn of the shortcoming you experienced. We cleaned all carpets in hallway and rooms. We're very distressed to read your account of what occurred and apologize sincerely for any inconvenience...More

View more reviews
About
Amenities
Top amenities
Free Parking
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Wheelchair access
Pets Allowed ( Dog / Pet Friendly )
Breakfast included
Self-Serve Laundry
Non-Smoking Hotel
Breakfast Available
Business Center with Internet Access
Multilingual Staff
Room amenities
Microwave
Things to do
Fitness Center with Gym / Workout Room
Details
Price range
$74 - $112 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Hagerstown
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
$74 - $112 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Hagerstown
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Add Photo Photos
Traveler (9)
Room & Suite (27)
Dining (4)
Business Center & Event Rooms (2)
Questions & Answers
Ask a question
Jack L
November 12, 2016|
AnswerShow all 10 answers
Response from Chris H | Reviewed this property |
Yes in every room.
1
Vote
knittingwiz
December 1, 2014|
AnswerShow all 10 answers
Response from MD013 | Property representative |
We do accept dogs, but only in designated rooms. Please read the room descriptions and choose the room type that says "pets permitted". There is also a size limit of 25 lbs and only one dog per room. Thanks for your... More
0
Votes
Room Tips
"Clean quite , friendly staff , great breakfast !"
Read review
"Their Red Roof side of the inn says they are newly remodeled and ours was."
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"Very clean , quite , and low price"
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"If can't stand cigarette smells, ask to smell room 1st. Even though supp'd to be a smoke-free hotel..."
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