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Sleep Inn & Suites Hagerstown

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Sleep Inn & Suites Hagerstown
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208 Reviews from our TripAdvisor Community

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There are newer reviews for Sleep Inn & Suites Hagerstown
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Showing 208: English reviews
Massillon, Ohio
Reviewed July 30, 2014

We've stayed here at least 3 times as we travel to and from the Eastern Shore. Never had a problem. Staff is friendly and helpful, rooms are clean, and breakfast is well stocked and tended to. Great location to catch a Hagerstown Suns baseball game, or to do some shopping at the Prime Outlets. Convenient to restaurants, some within walking...

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Helpful?
Thank scgeo
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of praise. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding...

Baltimore, Maryland, United States
Reviewed July 14, 2014

The hotel rooms were beautiful!!! Love the color choices in the rooms, Nice size rooms, clean. The wifi needs some work, only one bar in my room. Crackle barrel was with in walking distances which was very nice. Pool was just ok.

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Helpful?
Thank Melissa F
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, John DelloStritto...

Albany, New York
Reviewed July 10, 2014

We have stayed here at least 6 times and if's usually fine...not this time. Checked in at 4:00 after 8 hours of driving to nap. Around 5:00 one of the housekeeping staff decided to come into the room with no apparent purpose...she did succeed in waking me up. My wife returned from shopping around 6:00 and found a gigantic spider...

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Helpful?
Thank Augustus117
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Hagerstown. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with the housekeeping staff to ensure we handle these types of situations differently in the...

Grafton
Reviewed July 4, 2014

Stopped here on way home from N.C. King room with HD TV, microwave, refrig. Comfortable, clean and quiet. I arrived late and could not sign on to wifi even though my computer showed I was connected. I was too tired to try and fix it. I would definitely stay here again. Breakfast was very good. Attendant was replenishing all the...

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Helpful?
Thank Brendan B
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional...

Las Vegas, Nevada
Reviewed June 29, 2014

Booked a room here after reading reviews about prostitutes at our previous reserved hotel. Apparently there was a large group staying here as well with NO hotel etiquette. Loud neighbors yelling in the halls late at night topped off with yelling in the halls and door slamming at 6 AM. You will not be "Sleeping In" here. The bed was...

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Helpful?
Thank Debbie G
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

I am so sorry you were disappointed in your stay with us. It is our goal to make sure you have the most exceptional guest experience possible. Please consider staying with us again. I am confident we can make your stay one of the best you’ve ever experienced.

Baltimore, Maryland
Reviewed June 20, 2014

Hadn't stayed at a Sleep Inn before and was pleasantly surprised..... Very clean, nice breakfast (although the breakfast area is a bit small and it does get crowded) and overall nice experience. The rooms are not huge- ours had no tub, only a shower, but it was very clean, comfy beds and quiet. Just down the road from the Outlets...

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Helpful?
Thank BaltoGal333
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

I want to apologize that you were not completely satisfied with your recent visit to our hotel. Sleep Inns are famous for their extended showers vice a tub. However we do have rooms with bath tubs for your use. I want to thank you for providing the comments. I will take these comments to help approve future visits of our...

Sharpsburg, Maryland
Reviewed May 30, 2014

Started out fine, on a bi-daily basis for the first pre-paid week room keys changed, on both rooms so no coincidence there. 2nd week billing issues made clear to me when arriving from eating lunch, out loud and rather nasty in front of 4 other guests checking in "you credit card was declined" even though NO CREDIT CARD WAS BEING...

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1Thank Joe P
Yorktown, Virginia
Reviewed May 30, 2014

stayed here one night. very quiet location. quaint view of grazing sheep right behind the hotel in the morning. room was on the smallish side but not bad. had no bathtub but had an excellent shower stall, the highlight of the room actually. breakfast was good, the coffee was way better than most chains. overall, very good place. we came...

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Helpful?
Thank peterm899272
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

Thanks for the comments and hope to see you return soon to the Sleep Inn and Suites of Hagerstown MD

San Antonio, Texas
Reviewed May 29, 2014

When we walked in the door Elisa made us feel at home and welcome. She even gave my wife a flower to bring to the room. The room was clean and comfortable and very quiet, on the first floor, which is a big plus for us. A lot of choices for breakfast--sausage and eggs, cereal, juice and coffee got the...

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Helpful?
Thank Iris A
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

I am glad to hear that you enjoyed your stay at our hotel. Hope to see you return in the near future. Safe travels.......

Tampa, Florida
Reviewed May 28, 2014

It was a last minute trip and we didn't know what to expect. We were pleasantly surprised by the friendly staff, clean room and fabulous breakfast! Great, convenient location too! (Don't forget your bathing suits if you like to swim in their indoor pool!)

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Helpful?
Thank floridagirl204
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review

I am glad to hear that you enjoyed your stay at our hotel. Hope to see you return in the near future. Safe travels.......

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Breakfast Available

Additional Information about Sleep Inn & Suites Hagerstown

Address: 18216 Col Henry K Douglas Dr, Hagerstown, MD 21740-1562
Location: United States > Maryland > Hagerstown
Price Range: $81 - $112 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Sleep Inn & Suites Hagerstown 2*
Number of rooms: 96
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Also Known As:
Sleep Inn And Suites
Sleep Hotel Hagerstown
Sleep Inn Hagerstown
Hagerstown Sleep Inn
Hotel Style:
#1 Green Hotel in Hagerstown
#5 Business Hotel in Hagerstown
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Questions & Answers

Here's what travelers have asked, with answers from Sleep Inn & Suites Hagerstown staff and other travelers.
2 questions
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East Syracuse, New York
25 days ago
London, United Kingdom

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Questions? Get answers from Sleep Inn & Suites Hagerstown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“all rooms are good”
 of 5 bubbles Cam3428, 2 weeks ago | Read review
“chose another hotel”
 of 5 bubbles 195janetlees, Aug 23, 2016 | Read review
“all rooms are good and has evevator”
 of 5 bubbles debr353, Aug 16, 2016 | Read review
“hmmm never had an issue”
 of 5 bubbles lizc697, May 6, 2016 | Read review
“Choose the top floor for ultimate quiet.”
 of 5 bubbles RauMom, Jan 31, 2016 | Read review
5 of 5
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