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I've had the pleasure of staying at the Extended Stay America for an extended period of time while there it did not feel like I was staying at a hotel but a home, the employees were polite, helpful and have gone beyond the call of...More
Stayed at this hotel for the weekend. Was able to book easily, Front desk was very nice and helpful with directions to local stores. Roomsl was very clean and bed was pretty comfortable.no disturbances through the night which was appreciated after a driving all day...More
Thank Greg T
Response from Manager_11525, Manager at Extended Stay America - Washington, D.C. - Germantown - MilestoneResponded October 31, 2016
Thank you for writing such a satisfying review of our hotel. I truly appreciate your comments regarding the grab-and-go breakfast, and how our team was very helpful at check in. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
I made a reservation just after midnight on Monday, July 11th for that night and checking out Tuesday, July 12th. (The location is irrelevant. For the record, it was in Germantown, MD, just outside D.C.). Not only did I make the reservation and receive a...More
Thank michael b
Response from Manager_11525, Manager at Extended Stay America - Washington, D.C. - Germantown - MilestoneResponded July 20, 2016
After reading you review, I would like to say I am terrible sorry for the experience you had to endure. The lack of customer service is appalling and does not reflect our company. I will personally send this information to corporate. You have been so...More
Stay away from here, and if you don't then order a room in the last level.
I have had the worst nights, every step that my neighbor in the upper room does I can hear it.
Unfortunately my neighbor all the time is making noise(Seems...More
Thank Fernando M
Response from Manager_11525, Manager at Extended Stay America - Washington, D.C. - Germantown - MilestoneResponded July 5, 2016
Thank you for taking the time to tell us about your experience. We are disappointed to hear that you did not have an enjoyable stay with us due to the noise from the room above you. To ensure your experience is not repeated, going forward...More
We knew this was an Extended Stay and not a normal hotel, but we expected to at least have the same amenities as a hotel. There was no ice in the hotel and no way to make ice in the freezer in our room. The...More
Thank Mary C
Response from Manager_11525, Manager at Extended Stay America - Washington, D.C. - Germantown - MilestoneResponded June 30, 2016
Thank you for taking the time to write a review of your stay. I am sorry to hear that your stay was not pleasant. Your comments were reviewed by the staff make sure your experience is not repeated. Thank you very much for bringing this...More
$83 - $118 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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