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Extended Stay America - Washington, D.C. - Germantown - Milestone

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Traveler (7)
Room & Suite (5)
Dining (1)
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Overview
  • Excellent58%
  • Very good19%
  • Average7%
  • Poor4%
  • Terrible12%
Travelers talk about
“front desk”(14 reviews)
“long stay”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Suites
Kitchenette
Multilingual Staff
2 Star Hotel
All hotel details
Additional information
Offers from Extended Stay America - Washington, D.C. - Germantown - Milestone
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Offers from Extended Stay America - Washington, D.C. - Germantown - Milestone
Special Offer: Save up to 10% TODAY!
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Reviews (81)
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LanguageEnglish
45
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9
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All reviewsfront deskvery comfortable staylong stayrecommend this hotelhome away from homean extended period of timeenjoyed my staygreat place to staystovejosemanageresakevinkitchenette
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1 - 5 of 80 reviews
Reviewed May 5, 2018

I moved here on Dec 2015 even against the advice of my managers -- who told me that our company has blacklisted this hotel due to safety concerns -- a shooting incident and drug issues -- but all prior to 2015. I decided to stay...More

Thank consulant_on_move
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Germantown - MilestoneResponded May 6, 2018

We are disheartened to read your review about your previous stay. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We will be analyzing and reworking our guidelines to provide a more...More

Hotel's Favorite
Reviewed March 6, 2018 via mobile

I will definitely keep coming back to ESA it’s clean, smells nice, and pet friendly Team Karen, Maureen aka “Keisha” etc. Managers Kevin and Jim are wonderful , extremely professional, and compassionate/caring individuals that treat you like family ♥️More

Thank Paula C
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Germantown - MilestoneResponded March 7, 2018

Paula, thanks for reviewing your stay and for the feedback. We are pleased to know you received an excellent customer service from our staff and that you were satisfied with everything we offer. Your praises have been shared with everyone mentioned in the review for...More

Reviewed April 19, 2018 via mobile

Overall it was nice but the rooms could have been clean better. It just seem like they clean half fast u could tell. Mangment was great. Love how rhe explain the use of rhe phone in the room n the wifi. Not alot do itMore

Thank njoon1991
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Germantown - MilestoneResponded April 20, 2018

Our thanks for staying at the Extended Stay America. We are glad you liked many aspects of our hotel, and your feedback will help us in making it even better. Our housekeeping team will be further diligent with their efforts. It was a pleasure to...More

Reviewed December 12, 2017 via mobile

I enjoy staying here the service was always good room service was always clean. Jim, Kevin etc. Mangers where wonderful good Customer service will stay again. Very good atmosphere quit no problem. I enjoyed my stay.More

Thank home22
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Germantown - MilestoneResponded December 13, 2017

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We will share your compliments with...More

Reviewed November 6, 2017

Please provide breakfast and tea/coffee. Every day tea/coffee is not available. Muffins quality is bad and not fresh.The reception staff must inform the customers about the discount offers for corporate employees.More

Review collected in partnership with Extended Stay
Thank soumyap849
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Germantown - MilestoneResponded November 7, 2017

Soumya, thank you for your review, and it's nice to know you enjoyed your overall stay with us. However, we are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Multilingual Staff
Room amenities
Microwave
Details
Price range
$80 - $106 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
$80 - $106 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveler (7)
Room & Suite (5)
Dining (1)
Questions & Answers
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Room Tips
"Speak to Phasda"
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"Full kitchen.... love it"
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"May be considered budget and not mid-range but good price."
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"Ask to see the room and pick the one that works best for your needs."
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