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Holiday Inn Express Hotel & Suites Germantown - Gaithersburg

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Holiday Inn Express Hotel & Suites Germantown - Gaithersburg
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134 Reviews from our TripAdvisor Community

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Showing 129: English reviews
Bittinger, Maryland
Reviewed October 30, 2016

Loyal to IHG brand as such upgrade to suite was appreciated. Night check in staff was so kind and helpful. Always good to start a stay on the right foot. Everything else as expected. 2 minor issues walls a little thin pillows lumpy. I would stay again without hesitation.

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Helpful?
Thank 44BRADN
Texas
Reviewed October 29, 2016

Room was just ok. Could use some TLC. Carpet and furniture are in need of being cleaned or replaced. Bed is very uncomfortable. You have to hurdle the bathroom toilet in order to shut the bathroom door to get into shower🤔 Breakfast was very good all 4 mornings. Kitchen was very clean and food was presentable.

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Helpful?
Thank GawHhApm8
HIEX-GG, Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you so much for sharing your comments. We take great pride in our guests and appreciate their feedback. I apologize for the size of the bathroom and the condition of your room. We recently replaced all of our guest room’s carpet. I hope if future plans bring you to the area again we will be given the opportunity to...

PORT ALLEGANY
Reviewed October 21, 2016

This hotel is an easy off and back on the interstate in a suburb north of Washington DC. Not only was our suite spacious with a full kitchen and bar with sofa, armchair, desk and chair, but this HIE is attached to a banquet and conference center, so room service is available for breakfast lunch and dinner. If you feel...

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Helpful?
Thank ANNAMARGARET B
Pittsburgh
Reviewed September 27, 2016

Had we received the two-bed room we booked, this might be a better review. Or, had we known that the outdoor pool would be closed for the season (nowhere mentioned on its website), we might not have booked there in the first place. As it was, we had to deal with a sagging roll-away bed, shower doors that didn't work,...

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Helpful?
Thank Karl S
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you so much for your feedback. I apologize for the lack of excellent service and accommodation you received as our guest. Our goal is always to make sure we provide a memorable stay for our guests. I sincerely apologize and would appreciate another opportunity to make it right. I'm available for you; I look forward to serving you again....

Mars, Pennsylvania, United States
Reviewed August 25, 2016

It was a decent stay. I was visiting someone in the Holy Cross Germantown hotel and needed to stay overnight. This is the closest hotel to the hospital. The room was decent and they have the standard continental breakfast. Free wifi and several HBO channels. No Pool and nothing else stood out. I don't knock them for not having a...

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Thank Richard G
Monroe, Michigan
Reviewed August 24, 2016

When it's all said and done...it's an average experience. For the price you pay, you can't expect much more. The location is average. You can't walk to a place to eat, but there's plenty to choose from only a 3 minute drive away. You'll get a clean room, expected. The area is quiet. You'll get a typical, free self-serve breakfast....

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Helpful?
Thank Anthony T
NYC suburbs
Reviewed August 11, 2016

Typical HIE. Friendly staff, clean rooms, decent breakfast. Although the hotel has the appearance of being updated, I felt the bathroom seemed old. The fixtures and shower head were new, but the tile seemed data and the glass door in the shower reminded me of the 70's. Also, the bathroom was small with very little room between the toilet and...

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Thank glenwood96
The Villages, Florida
Reviewed July 29, 2016

Stayed 7/25 as a 5K point reward night. We have stayed here previously and rated it higher. Considered an even lower rating this time, but other aspects as still pretty good. Hotel is close to I-270 and Montgomery College. Parking a bit tight. No restaurants within walking distance. Our problem this time was with bed selection. We prefer two queens...

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Helpful?
1Thank Jerry C
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you so much for your feedback. Our goal is always to make sure our guests experience a hassle free stay. I apologize the room type reserved wasn’t available and you did not receive a warm welcome. I appreciate you giving us the opportunity to serve you again on a future visit. We look forward to providing you with a...

Reviewed July 26, 2016 via mobile

I've had some not so great stays in this hotel chain but this particular one blew me away. Well appointed, clean, and comfortable. The free breakfast was nice. The front desk workers were always friendly. The outdoor pool was a good size but could use more shade umbrellas. I would definitely recommend this hotel.

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Thank Kris G
Baltimore
Reviewed July 25, 2016

Nice and clean. Modern updates. The staff is nice across the board. I'd specifically like to mention Ruth, who worked tirelessly with a smile on her face. The outdoor pool is a huge plus in the summer and is clean. Well done!

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Helpful?
Thank TripleLindy
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Amenities

Highlights
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Holiday Inn Express Hotel & Suites Germantown - Gaithersburg

Address: 20260 Goldenrod Ln, Germantown, MD 20876-4063
Location: United States > Maryland > Germantown
Price Range: $88 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Germantown - Gaithersburg 2.5*
Number of rooms: 178
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Also Known As:
Hampton Inn Germantown / Gaithersburg Hotel Germantown
Germantown Hampton Inn
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express Hotel & Suites Germantown - Gaithersburg staff and other travelers.
2 questions
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Cape Coral, Florida
6 months ago
Gaithersburg, Maryland
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites Germantown - Gaithersburg staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“There is poolside if you like”
 of 5 bubbles TripleLindy, Jul 25, 2016 | Read review
“Third floor or higher”
 of 5 bubbles hehewewehoho, May 17, 2016 | Read review
“The suite with separate bedroom was great to keep some distance from the kids...”
 of 5 bubbles SLUdog99, Mar 10, 2016 | Read review
“The signs that said one of the elevators was not working seemed like they had been there for a while, so you might like a lower floor.”
 of 5 bubbles cmdevlin64, Mar 6, 2016 | Read review
“Don't come when kids have tournaments!”
 of 5 bubbles goldenrefunder, Nov 16, 2015 | Read review
5 of 5
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