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Extended Stay America - Washington, D.C. - Germantown - Town Center

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Extended Stay America - Washington, D.C. - Germantown - Town Center
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79 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Washington, D.C. - Germantown - Town Center
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Showing 79: English reviews
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed July 29, 2015 via mobile

Front desk was incompetent. Several people in front of me at check-in were told that their rooms weren't ready even after the designated check in time. Two of the three seemed tired and unhappy with their job. Very little eye contact or smiles. One even remarked that they only had 3 more hours left on their shift and how tired... More 

Helpful?
Thank Cherese H
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Town Center, responded to this review

I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room and our service did not meet your expectations. Please accept my sincere apologies. To prevent this from happening again, my team is currently reviewing our service and cleaning standards. Our team... More 

New York
Level Contributor
4 reviews
4 hotel reviews
2 of 5 stars Reviewed July 10, 2015

This ESA was converted from another chain and it shows. It is really set up for an extended stay. The worst part is that there is no elevator! If you're going to be staying for a while, you're going to have a lot more stuff than just a suitcase or two and you will have to schlep all your stuff... More 

Helpful?
Thank sadtraveler2015
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Germantown - Town Center, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that the Wireless Internet was a problem during connecting; we are happy to hear your computer was protected. Still, we are pleased to know that we were able to provide a clean and comfortable room. Thank you again for sharing your experience with... More 

Travelers are raving about these Germantown hotels

1 review
5 of 5 stars Reviewed June 1, 2015 via mobile

This was a great stay and i had no issue. Come here all the time. I always enjoyed staying here. I felt great when i layed in the bed. I say if you need a place to stay, stay here at the germantown extended stay.

Helpful?
Thank Levaughn
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Town Center, responded to this review

Thank you for taking the time to write a review of our hotel. It is so rewarding to read that you had a pleasant stay with us. Thank you for your comments. I am proud of our team for providing great service and a "home away from home" during your visit with us. I will be sure to share your... More 

New Orleans, Louisiana
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed May 10, 2015

Lobby closed at 10 PM and late checkin was a bit of a problem. The lobby smelled badly of strange cleaner or candle and was less than inviting. Room was clean though, although no amenities. I have stayed in all the other hotels in the area and would say this was probably the worst of the bunch. Not really a... More 

Helpful?
Thank katimjo
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Town Center, responded to this review

Thank you so much for sharing your experience with us. Please accept our apologies for the issue at check-in as well as the odor issues in the lobby. Regarding dishware, while we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, we will make sure our amenities... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 11, 2015 via mobile

Stayed here 2 weekday nights. I was pleasantly surprised in cleanliness and updated room. Had a fridge , stove and microwave. Amena, the front desk clerk, was extremely pleasant. Will definitely stay there agaon.

Helpful?
1 Thank Jeannette M
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Town Center, responded to this review

Thank you for taking the time to share your experience with us. We truly appreciate the kind words about our hotel and staff. Our team is committed to providing our guests a "home away from home" experience. We are grateful for your comments and delighted to know we made you feel at home. The staff and I would like to... More 

Laytonsville, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed February 23, 2015

I had to stay at this hotel because the others in the area were completely booked due to a snowstorm. I was only 10 miles from home, but the roads were completely blocked so I decided to find a hotel to stay the night. I tried the Marriott, but it was completely full, and they told me to try the... More 

Helpful?
1 Thank Janice C
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Germantown - Town Center, responded to this review

Hi Janice, Thank you for your recent review of your stay. I am pleased to read your remarks about the rooms. However, I am very sorry about the confusion with your reservation and the billing. I met with the staff, and we will take additional training to ensure that billing and the reservation are clearly explained. Thank you very much... More 

Lancaster, Pennsylvania
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed July 26, 2014

I will definitely stay at a different Extended Stay America the next time I'm in the area. This location is less of a hotel and more like a poorly run apartment complex. It's 3 buildings all with outside entrances to each room. Half the rooms are on the second floor and there is NO ELEVATORS! Good luck with the TV... More 

Helpful?
4 Thank Stevo4256
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 26, 2014

I was over charged. Clerk didn't show any concerns at all. Shower was broken but they did have maintenance fix it after a cool shower. Location was fine. Staff wasn't friendly. I will neverstay at this lolocation again....

Helpful?
3 Thank Bizwoman69
Erie, Pennsylvania
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 9, 2014

This hotel is one of the best bargains I've found in the DC area. Newly renovated room was pristine. Front desk manager Brock, and assistant Nuria were extremely helpful in resolving a minor billing problem with the corporate office.

Helpful?
Thank Troy S
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Germantown - Town Center, responded to this review

Troy - The staff and I appreciate your kind remarks. We’re thrilled to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future! More 

Germantown, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed February 18, 2014

I had a horrible experience once again. They over charged me the first time, the noise level in the rooms beside me were highly ridicoulous at various times of the night. I then complained to the manager and he made me feel better. I went to give them another chance this weekend, and It was even worse then the first... More 

Helpful?
1 Thank alexmoss2013
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Town Center, responded to this review

Alex – I received a copy of your review, and wanted to take a moment to personally respond. I apologize that our grab-and-go breakfast was not available during our advertised times. As well, I am sorry for the issues you encountered with your refrigerator and noise from neighboring guests. Your feedback will be helpful as we continue to improve our... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Washington, D.C. - Germantown - Town Center

Address: 20141 Century Blvd, Germantown, MD 20874-1179 (Formerly Homestead Studio Suites - Washington, D.C. - Germantown)
Location: United States > Maryland > Germantown
Price Range: $75 - $110 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Germantown - Town Center 2.5*
Number of rooms: 132
Reservation Options:
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Also Known As:
Homestead Studio Suites Washington-Germantown Hotel Germantown
Homestead Studio Suites Germantown
Extended Stay America Germantown
Homestead Germantown
Homestead Suites Germantown
Germantown Homestead Suites
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