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Extended Stay America - Washington, D.C. - Germantown - Town Center

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Extended Stay America - Washington, D.C. - Germantown - Town Center
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76 Reviews from our TripAdvisor Community

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Showing 76: English reviews
Rotterdam, The Netherlands
1 review
3 of 5 stars Reviewed July 1, 2016

A nice and quiet place to stay, not really a place with all the tourist stuff next door but I had a beautiful rental car, so so far I'm really enjoying. In the morning I go for a jog and I do my exercises (guess I'm not the regular tourist) and afterwards me and my daughter visit places of interest... More 

Helpful?
Thank zdnakrum
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 8, 2015

The people at the front desk aren't helpful or cordial when you have issues. If you miss a house keeping good luck getting them to clean it for the week. I have a cat, they won't clean the room without someone present, how ever when I was out all day because there is no set time apartment hunting I missed... More 

Helpful?
2 Thank laurel f
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Town Center, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have used your comments to retrain our housekeeping and front desk staff to ensure your experience is not repeated. I really appreciate you bringing... More 

Travelers are raving about these Germantown hotels

Rockville, Maryland, United States
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 6, 2015

I spent 2 years at this extended stay. the original manager Stephanie was great; all needs were attended to; however, Stephanie left and an interim manager James was put in charge. I could not believe his attitude. When I complained that the room was not being cleaned every week (which is advertised) he said your room is too cluttered (meaning... More 

Helpful?
1 Thank Teresa L
Philadelphia, Pennsylvania
Level Contributor
66 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed November 2, 2015

When we first checked in, we were placed into Room 320. Room 320 looked like the TV had been stolen (there was an empty TV stand on the dresser) and had a TERRIBLE musty odor. The smell actually took our breath away it was so terrible. I am truly not the type to complain, but staying in this room, even... More 

Helpful?
Thank am84
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Town Center, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies that your experience was not to our company’s high standards. Moving forward, I will make sure we are thoroughly inspecting rooms prior to guest arrivals. Still, we are pleased to know that our staff was able to quickly resolve the... More 

St. Petersburg, Florida
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 11, 2015

We arrived in the afternoon and pleasantly greeted by hotel staff. We glad to secure a clean and comfortable room. During the night we needed additional items for our room . I was attended to by Mario who professional and very helpful. While near the office I noted a cute little Pug (dog) that belong to a guest .

Helpful?
Thank Bigbug1021
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Town Center, responded to this review

Thank you so much for posting a wonderful review of our property. I am proud of our staff for providing you with friendly and prompt customer service. I’m glad we were able to accommodate your needs with a comfortable stay. Thank you again for posting your review. I do hope that you will return to our hotel, or any of... More 

Baltimore, Maryland
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed September 26, 2015

Very nice staff and room was clean and smelled fresh. Close to all my needs for my stay price was great outside of hotel was clean and looked good grab and breakfast was nice. I would stay again next trip to Germantown MD.

Helpful?
Thank wilsonpat
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed September 13, 2015 via mobile

I found this hotel and booked through Orbitz because the price was lower than the hotel's site. I chose this hotel because it was the closest pet friendly hotel near my grandparents house. After my second night's stay, I returned to my room to find myself locked out because I had my 2 dogs (one 15lbs, one 40lbs) in a... More 

Helpful?
Thank Nicole B
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Town Center, responded to this review

I want to thank you for taking the time to post a review of your stay. It was disheartening to read that we were unable to provide you with your requested room type. While we are a pet friendly hotel, we must be fair to all of our guests and have rooms that are specifically designated as pet or non-pet... More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed July 29, 2015 via mobile

Front desk was incompetent. Several people in front of me at check-in were told that their rooms weren't ready even after the designated check in time. Two of the three seemed tired and unhappy with their job. Very little eye contact or smiles. One even remarked that they only had 3 more hours left on their shift and how tired... More 

Helpful?
Thank Cherese H
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Town Center, responded to this review

I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room and our service did not meet your expectations. Please accept my sincere apologies. To prevent this from happening again, my team is currently reviewing our service and cleaning standards. Our team... More 

New York
Level Contributor
4 reviews
4 hotel reviews
2 of 5 stars Reviewed July 10, 2015

This ESA was converted from another chain and it shows. It is really set up for an extended stay. The worst part is that there is no elevator! If you're going to be staying for a while, you're going to have a lot more stuff than just a suitcase or two and you will have to schlep all your stuff... More 

Helpful?
Thank sadtraveler2015
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Germantown - Town Center, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that the Wireless Internet was a problem during connecting; we are happy to hear your computer was protected. Still, we are pleased to know that we were able to provide a clean and comfortable room. Thank you again for sharing your experience with... More 

1 review
5 of 5 stars Reviewed June 1, 2015 via mobile

This was a great stay and i had no issue. Come here all the time. I always enjoyed staying here. I felt great when i layed in the bed. I say if you need a place to stay, stay here at the germantown extended stay.

Helpful?
Thank Levaughn
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Town Center, responded to this review

Thank you for taking the time to write a review of our hotel. It is so rewarding to read that you had a pleasant stay with us. Thank you for your comments. I am proud of our team for providing great service and a "home away from home" during your visit with us. I will be sure to share your... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Washington, D.C. - Germantown - Town Center

Address: 20141 Century Blvd, Germantown, MD 20874-1179 (Formerly Homestead Studio Suites - Washington, D.C. - Germantown)
Location: United States > Maryland > Germantown
Price Range: $75 - $104 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Washington, D.C. - Germantown - Town Center 2*
Number of rooms: 132
Reservation Options:
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Also Known As:
Homestead Studio Suites Washington-Germantown Hotel Germantown
Homestead Studio Suites Germantown
Extended Stay America Germantown
Homestead Germantown
Homestead Suites Germantown
Germantown Homestead Suites
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