Extremely disappointing. Despite I reserved a king non smoking room before check in, we got the queen standard bed and the front desk didn't even bother to make any consideration. Instead, he was explaining that the width of the bed.! C'mon, i know the differences between queen bed and Kind bed. That is not the point. I reserved a specific room which was available when I reserved. If you don't have king room then why do you let customer reserve?? The construction and smell was horrible. Hot water didn't work and the guest service didn't care to fix it.
We had exceptional service from Timothy at the front desk and Jonathan at the bar. Our rooms were clean if a little dated (hotel is going thru a major overhaul and we got to see a new room - beautiful and very modern!) Highly recommend it, great value.
I did not have a good experience at the DoubleTree. Maybe I can recommend when construction is done, but what a mess. We had to enter through the back door by catering and conference rooms. Reception were conference tables in the hallway. The front desk staff were welcoming but this is a bizarre situation. To get to the rooms, you have to walk across cardboard covered floors in a construction area. Once you get to your room, you understand...the hotel has not aged gracefully and desperately needs updating. Everything, I am sure, will be replaced and/or renovated. I might have suggested to the owners, especially during COVID, to completely close and do everything at once. I am sure cash-flow was involved in the decision to stay open... Maybe after construction things will be better but you are damaging your reputation in the process.…
Fantastic hotel for a convention. Fitness center exceptional. Great food and service. Room very nice. Would recommend this hotel highly. Near mall(walking distance). Staff quite friendly and helpful. All this during up grades.
I am a Hilton Honor member for many years, hard to believe you do not feel treated like one :( ,,, Hotel is under construction, but I did not get the room I reserved with refrigerator & microwave, room had smell of chemical &/or dirt my entire stay, also had mold in bathroom, no breakfast included, very little amenities,
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