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Extended Stay America - Washington, D.C. - Gaithersburg - South

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Extended Stay America - Washington, D.C. - Gaithersburg - South
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53 Reviews from our TripAdvisor Community

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Showing 53: English reviews
Houston, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This was a truly miserable Experience. You can hear people snoring in the next room. Rooms are not clean, nor comfortable. Their breakfast consisted of a plastic wrapped muffin, granola bar, and an orange. The phone did not work and continued to buzz until I unplugged it. The 'free' wifi was so slow you could not download anything. The side... More 

Helpful?
Thank 662kristinl
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable,... More 

Owatonna, Minnesota
Level Contributor
85 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed May 29, 2016 via mobile

Bed and roof is about it. We had a group of 8 people and most had at least a few problems. Reservation check-in was messed up for most. Extra linens were not available and there wasn't any housekeeping. Room had sticky floor in kitchen area and a general funky smell. Don't be fooled about any claims of a breakfast either.... More 

Helpful?
Thank FLSTC08
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are thoroughly inspecting rooms prior to guest arrivals. We provide housekeeping services to guests staying eight or more nights; however,... More 

Gaithersburg, Maryland
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed March 20, 2016

The door closers in every room, laundry room and stairwell are adjusted incorrectly and SLAM VERY loudly every time someone enters or leaves a room. The management knows about it but refuses to do anything. It has been happening for months. The grounds, hallways and rooms are run down and dirty. The trash rooms are filthy and have only 1... More 

Helpful?
Thank Zea707
Fort Wayne, Indiana
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 11, 2016

We booked 2 rooms on hotels.com for several employees to stay here on 3/11/2016. Even though hotels.com had confirmation from the hotel, they still would not let our staff check in. The woman at the front desk was very unpleasant and it took us quite sometime to straighten this out at 2am. Not very impressed. Hotels are in the business... More 

Helpful?
Thank Bill M
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this review

Thank you for taking the time to provide feedback about your stay. The situation you experienced upon your arrival is unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will retrain our front desk on our check-in procedures and will make sure that we are providing each guest with professional customer service. I am... More 

Yukon, Oklahoma
Level Contributor
129 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed February 21, 2016

My company put me up in this hotel so I had no choice. I stayed there for 4 weeks so i have a good idea the activities of this hotel. The place looks ok from the outside but the rooms are very outdated with stained comforters. Half of the top floor is smoking but they were not just smoking cigarettes... More 

Helpful?
Thank chuckghutch
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was not to our company’s high standards. Please know that guest safety is our first priority, and I will be taking steps to ensure your experience is not repeated. Thanks to your feedback, we can continue to work... More 

Lowell, Massachusetts
1 review
5 of 5 stars Reviewed January 24, 2016

I stayed at this property for 3 months while completing an internship. The rooms are newly renovated and clean. Every employee was helpful and kind. As a single woman staying alone, I never felt uncomfortable or threatened. There was never any commotion from other guests, and everyone was friendly. They clean the rooms once a week, but if you ask... More 

Helpful?
Thank melg9397
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. It was a great pleasure for me to read the comments you submitted and I’m thrilled that we were able to provide you with a comfortable stay! The staff and I would like to thank you again for posting your review. We... More 

Falls Church, Virginia
1 review
2 of 5 stars Reviewed August 23, 2015

Horrible i stay here recently and found this very bad following are the problems 1.Water leakage, 2.Non functioning of bathroom fan. 3.Very rude staff. 4.No Breakfast. I would say please try to avoid this place. Thanks

Helpful?
Thank yashkant18
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this review

Thank you for taking the time to write a review of your stay. The situations that you described are unacceptable, and I sincerely apologize for your experience. In order to make sure this doesn't happen again, I will have our maintenance engineer investigate the maintenance issues you mentioned as well as reviewing our room inspection procedures. Our team is committed... More 

1 review
5 of 5 stars Reviewed July 23, 2015 via mobile

My 3 children and I stayed here and had a great experience. The staff was friendly, helpful and efficient. The room was clean and spacious. The grounds were lovely and surrounded by beautiful trees, with a convenience store just down the stairs from the building. I appreciated the professionalism, kindness and helpfulness of Jacobo, Shirley, Craig and Al. They contributed... More 

Helpful?
Thank AnnieAllain
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this review

I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay America as your home away from home. I am happy to know that you and your family had a wonderful experience. We look forward to having you as our guest again. More 

Washington DC, District of Columbia
Level Contributor
30 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed July 16, 2015

Stayed there for 4 days in studio with queen bed. Few good things first: Quiet place, few feet from 7-11 and across the road some restaurants you can walk. Place built for extended stay with fridge, microwave, sink etc., Spacious rooms. Reception girl is nice enough and is new. Otherwise quite a few negatives: Had a non-smoking room and floor... More 

Helpful?
Thank James_Bond_Not_Not_7
Maryland
Level Contributor
55 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed July 1, 2015 via mobile

Horrible. Horrid. I am compelled to warn others even though I rarely post negative reviews. Bugs, filth and probable identity theft top my complaints. $95 rate for flea-bag hotel in remote location. Front desk was vacant with one couple already waiting to check in when I arrived (no idea how long they had to wait). After 10+ min wait, a... More 

Helpful?
Thank Cathy_and_Phil
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this review

Thank you for taking the time to write a review of your stay. On behalf of the entire management and staff, I sincerely apologized for your experience. The situation you described is truly regrettable. Your feedback is taken very seriously. To prevent this from happening again, the matter is under full investigation. To discuss further, or if you have any... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms

Additional Information about Extended Stay America - Washington, D.C. - Gaithersburg - South

Address: 201 Professional Dr, Gaithersburg, MD 20879-3406 (Formerly StudioPlus Gaithersburg)
Location: United States > Maryland > Gaithersburg
Price Range: $77 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Gaithersburg - South 2.5*
Number of rooms: 88
Reservation Options:
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Also Known As:
Extended Stay Gaithersburg
Gaithersburg Extended Stay
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