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All reviewsgrab and gorooms are cleanbusiness associatesmaking me feelfresh towelsfull kitchenthe entire staffice machinestaying at this hoteloatmealhome away from homewould definitely stay here againbed was comfortableconvenient locationesakitchenetteshawn
My husband and I had the worst stay ever !!!! First of all the receptionist was on a personal call, and made my husband wait until she was finished to help him. Second of all they switched to a new system for the...More
Thank Lisa D
Response from 00esa, Manager at Extended Stay America - Columbia - Columbia ParkwayResponded October 1, 2017
Lisa, I apologize for the disappointing stay you had with us. We strive to consistently deliver exceptional service, so we apologize that your experience with us was disappointing. We have shared your feedback with the appropriate department heads, and steps have already been taken to...More
Been here for about a month, Service has been good, most of the staff has been going above and beyond to make my stay good. Kahina never seems to leave the hotel, she is always solving whatever problem comes up. Will not be leaving.
Response from 00esa, General Manager at Extended Stay America - Columbia - Columbia ParkwayResponded August 31, 2017
Thank you for being our guest and for taking the time to review your business trip at Extended Stay America. We are delighted that you found your suite comfortable and you were pleased with the exceptional service offered by Kahina and the team. I will...More
I have been a resident for nine months . . . wonderful experience with hostesses and other support staff. This is my second extended stay . . . at Extended Stay Hotels. I have recommended Extended Stay Hotels to my personal and professional friends and...More
Thank Cornelius M
Response from 00esa, General Manager at Extended Stay America - Columbia - Columbia ParkwayResponded September 6, 2017
Cornelius, thank you for staying at Extended Stay America. Our entire staff works hard to attain our guest’s satisfaction in every possible way, and we admire you recognizing their efforts. I will be sure to share your compliments with Mouaici for a job well done....More
This was my worst lodging experience ever. I knew it was slightly different than a normal hotel but never did I expect the following: being told there was no bathroom or common area to change in when we arrived early and couldn't check-in early. And...More
Thank Sharae B
Response from 00esa, General Manager at Extended Stay America - Columbia - Columbia ParkwayResponded August 10, 2017
Sharae, please accept my sincere apologies for not living up to your expectations and the inconveniences it caused. Your concerns in regard to the cleanliness of your room have been shared with our housekeeping team to ensure we thoroughly clean and inspect our rooms before...More
Trash covered the side entrance, no kitchen utensils, plates, pots, coffee maker, you had to carry them all up yourself from the front desk. Room was the worst I have ever seen. Kitchen was not well maintained and the bed room was unhealthy/safe. There were...More
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Response from 00esa, General Manager at Extended Stay America - Columbia - Columbia ParkwayResponded August 11, 2017
Michael, on behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We will address this matter with our housekeeping associates immediately...More