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Extended Stay America - Columbia - Columbia Parkway

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Extended Stay America - Columbia - Columbia Parkway
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92 Reviews from our TripAdvisor Community

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Showing 89: English reviews
Salisbury, Maryland
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 16, 2016

Room was dirty. Floors were sticky and carpet was not vacuumed. Dirty washcloth in the bathroom. Trash cans were not emptied from previous guest. I found a plastic bottle cap under one bed and a grocery bag with fast food wrappers under the other. (I was traveling with a cat and he ran under them. That why I discovered the... More 

Helpful?
Thank PBAQ66
Manager_11525, Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding your stay is truly regrettable. We are very sorry for your experience. I discussed your comments with our team, and we are coaching the staff on cleanliness. Thank you very much for providing us with your feedback. If you would like to... More 

New York City, New York
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed July 4, 2016

At checkin the woman was very rude to us, which should have been a warning that this place was terrible. The lobby smelled of smoke even though there was a no smoking sign outside. Room also smelled of old smoke. Mattresses were so old they sunk in the middle- you would be more comfortable sleeping on a mattress you find... More 

Helpful?
Thank Andrew T
Manager_11525, Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding your stay is truly regrettable. We are very sorry for your experience. I discussed your comments with the team, and we are coaching the staff on cleanliness and appropriate behavior. Thank you very much for providing us with your feedback. If you... More 

Silver Spring, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 24, 2016

this is the 2nd & last time for us. first time visit, it was bearable... 2nd time around, after long trip, my gf and i decided to stay here as it was the closest to our destinations. however the hotel was over booked through 3rd party websites, and only had 1 room left. the front desk rep, jean, informed us... More 

Helpful?
1 Thank SixxJohn
Manager_11525, Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The housekeeping issues you described are unacceptable, and I sincerely apologize for your experience. I have talked to the staff about these cleanliness issues and I can assure you that we will be doing further coaching and training with our housekeeping staff to make... More 

Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed May 22, 2016 via mobile

Poopy trash bags in bathroom, food particles on stove, smelled of urine, trash overflowing at side entrance. When i complained it was "thanks for letting us know" no one adressed anything. Won't be back.

Helpful?
Thank kellmb01
Manager_11525, General Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The room conditions and service issues you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our entire staff to ensure that our... More 

Woodstown, New Jersey
Level Contributor
6 reviews
6 hotel reviews
5 of 5 stars Reviewed May 9, 2016 via mobile

This was my second stay at this hotel. The front desk staff was very friendly and professional. Room was clean and comfortable. Really like having the kitchen area. Convenient to restaurants and shopping. I'll definitely stay here again.

Helpful?
Thank Sandy A
Manager_11525, General Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review

Thank you for taking the time to write a review of your stay. I’m so glad to read that you had a wonderful experience and enjoyed our friendly customer service! I appreciate your comments about our fully equipped kitchens, convenient location, and our comfortable rooms. The staff and I would like to thank you again for posting your review. We... More 

WINCHESTER
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 25, 2016

My experience was very unusual. I never had any negative experience in staying in hotels until this last weekend. It took a full hour until I was checked in and settled. The one person at the desk should have had help since it was 5-6pm and the height of check in time. First they booked me into a smoking room,... More 

Helpful?
Thank JANEEN N
Level Contributor
5 reviews
5 of 5 stars Reviewed April 22, 2016

I have been staying here monthly for the past two years and can easily call it my home away from home. My experience has always been pleasant. The rooms are clean and the staff is committed to excellent customer service. Navaid and Nikisha have especially been most gracious and accommodating. I am always greeted with a smile and they always... More 

Helpful?
Thank John S
Manager_11525, General Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your kind comments regarding our exceptional customer service! It’s great to read that we were able to accommodate your needs with our convenient location and comfortable rooms. The staff and I would like to thank you again for posting your review. We look forward... More 

Tonypandy, United Kingdom
1 review
5 of 5 stars Reviewed April 6, 2016

the management team was very nice especially the young lady she is very helpful .I going to use this location every time I 'm here in Maryland .thanks stay America for your best service and thanks to all the team

Helpful?
Thank tony1899
Pittsburgh, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed March 30, 2016

The minute my family and I arrived we waited in the lobby for 5mins before someone came to the front desk. We then checked in our room and immediately smelled smoke as if someone had just finished smoking. It's funny because the hotels main advertisement is that all rooms are smoke free. Having a 7 month old thats not something... More 

Helpful?
3 Thank dwhistle33
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 13, 2016 via mobile

First impression = worst impression. The minute I stepped into the sad excuse for a lobby was the minute I knew that we weren't going to be there for more than one night. The place is a dump. I've never seen a shower curtain used as a closet door before. They should be charging rooms by the hour because that's... More 

Helpful?
1 Thank shazam4
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry

Additional Information about Extended Stay America - Columbia - Columbia Parkway

Address: 8870 Columbia 100 Pkwy, Columbia, MD 21045-2136
Location: United States > Maryland > Columbia
Price Range: $94 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Columbia - Columbia Parkway 2.5*
Number of rooms: 104
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Also Known As:
Extended Stay America Columbia
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