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Comfort Inn at Joint Base Andrews

2.0 of 5
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7979 Malcolm Rd., Clinton, MD 20735-7979
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1 room 1 adult
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Comfort Inn at Joint Base Andrews
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71 Reviews from our TripAdvisor Community

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Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed December 14, 2015 via mobile

It's worth trying and the staff are very helpful and nice. Though transportation is a bit difficult to get around this area but if you are looking for a place to relax and enjoy your self. This's the right place

Helpful?
Thank Syl S
Sarah L, Manager at Comfort Inn at Joint Base Andrews, responded to this review

Dear Sly; Thank you for taking the time to write a review from your recent stay. We are pleased to hear that you had a relaxing and comfortable time at our hotel. I will share your comments with the team to motivate and inspire them to keep up the great customer service. We hope you select us again the next... More 

Clinton, Maryland
1 review
2 of 5 stars Reviewed December 12, 2015

At Check-in, no welcome at all! I had to say,hello to him! He only said "ID and credit card". I should have known then to do something different. Room 316 is right at elevators, coffee maker had red stirrer in the back of it and old coffee grinds. The shower, full of long black hair clogged in tub! The best... More 

Helpful?
Thank scottie316
Sarah L, Manager at Comfort Inn at Joint Base Andrews, responded to this review

Dear Scottie; We appreciate your business and would thank you for bringing this to our attention. We apologize for the disappointing service you received from our staff, as well as the condition of the guestroom, as this is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you... More 

Fort Wayne
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed November 22, 2015

Staff friendly, breakfast adequate, workout facility ok, neighborhood rough but fence around parking lot. Make sure they email a copy of the receipt. I found this hotel after the Presidential Inn at Andrews failed to honor my guaranteed reservation because of higher priority; that I understand, but the Presidential Inn should notify the customer in advance and make alternate reservations... More 

Helpful?
Thank William P
Sarah L, Manager at Comfort Inn at Joint Base Andrews, responded to this review

Dear William; Thank you for taking the time to leave us a review regarding your recent stay. While we certainly apologize for the frustration you encountered with the other location, we are pleased to see you found us and appreciate the opportunity to meet your expectations. Thank you for the kind words for the staff, they work hard to ensure... More 

Syracuse, Utah
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 30, 2015

This is not a great hotel. It feels old, it feels and is a bit dirty. it is far from the main gate of st. andrews, its close to the virgina gate. the beds are not the most comfortable. breakfast is in the main lobby with plastic plates, the food is not the freshest either. it is just a very... More 

Helpful?
Thank Jack J
Sarah L, Manager at Comfort Inn at Joint Base Andrews, responded to this review

Dear Jack; We appreciate you taking the time to share your trip with us, thank you for the review. Guest comfort and satisfaction is very important to us. Based on your feedback we see which areas we need to improve upon and will continue to work on this with the staff to better our guests experience. We understand that the... More 

Chicago, Illinois
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed October 13, 2015

I enjoyed my stay here. I am a frequent visitor of Choice hotels and this one did not disappoint!. The staff was friendly and attentive even though there was an unusually large crowd there this weekend.

Helpful?
Thank Chitown_Que
Sarah L, Manager at Comfort Inn at Joint Base Andrews, responded to this review

Dear Chitown_Que; Thank you for taking the time to leave us a review. We appreciate your loyalty to Choice Hotels and thank you for selecting our hotel as your place to stay while in town. Feedback from our guests is very important to us as it allows us to see where we are doing well, and where improvements may be... More 

Level Contributor
4 reviews
1 of 5 stars Reviewed October 3, 2015 via mobile

Bad smellng. Noticed it as soon as we walked in the hotel. The door to the room was not shut. The room was stuffy and smelled bad. The AC didn't work at all. The fan came on, but only on low. I always bring my own fan and I'm glad I did. Did not feel safe here. Neighborhood was questionable.... More 

Helpful?
Thank bmerideth
Sarah L, Manager at Comfort Inn at Joint Base Andrews, responded to this review

Dear bmerideth; Thank you for reaching out to us and sharing your recent experience. Please accept our sincere apologies for not meeting your expectations with this stay. Guest comfort and satisfaction is very important to us and we will use your feedback to make changes to the guest room right away. Rest assured, your comments have been shared with the... More 

Frederick, Maryland
Level Contributor
50 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed October 2, 2015

We used Priceline to find a deal on a hotel for one night in this area. It was clean. Breakfast was free and there was a good variety of items. There is very little nearby and the neighborhood was not the greatest.

Helpful?
Thank Suzanne Y
Sarah L, Manager at Comfort Inn at Joint Base Andrews, responded to this review

Dear Suzanne; Thank you for your review. We appreciate you selecting our hotel as your place to stay while in town. I am pleased to see that you found the guestroom and good variety at breakfast suited your needs. The surrounding area, while urban, is quite nice with good restaurants, shops and things to do within a short drive. Guests... More 

New Cumberland, Pennsylvania
Level Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed October 2, 2015

I stayed at this hotel for just one night, to attend a family member's viewing and funeral. Everything was clean, the room was well made up and nicely decorated. The bathroom was clean, with lots of towels (which were very soft!). I was greeted at the front desk and checked in without issue. I was also greeted by a member... More 

Helpful?
Thank rustyfankathie
Sarah L, Manager at Comfort Inn at Joint Base Andrews, responded to this review

Dear rustyfankathie; Thank you for your review and valuable feedback. I am pleased to see that you enjoyed your stay and found the hotel guestroom and friendly staff met your expectations. We appreciate you taking the time to share your experience with us. Thank you again for your business, if the need arises we do hope to welcome you back.... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 11, 2015

it was a family trip. we enjoyed the stay. very nice and clean rooms, clean bathroom and linen. Hotel serve full hot breakfast. wi-fi works great. free parking. Hotel staff is great very helpful. Will sure come back.

Helpful?
1 Thank Nishiraj C
Waynesboro, VA
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed August 5, 2015

Great staff. Helpful and friendly. A bit expensive unless it was the deal we got for a wedding group. The pool is indoors with a hot tub which made things nice on a rainy weekend. I would stay here again but only if I could get a deal on the published rate.

Helpful?
Thank VaClassicrider
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