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Country Inn & Suites By Carlson, Camp Springs (Andrews Air Force Base)

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4950 Mercedes Blvd, Camp Springs, MD 20746
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334 Reviews from our TripAdvisor Community

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There are newer reviews for Country Inn & Suites By Carlson, Camp Springs (Andrews Air Force Base)
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Showing 325: English reviews
South Bend, Indiana
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed August 6, 2015 via mobile

I highly recommend staying at this hotel. It is in a great location, clean and offers great services like hot breakfast & shuttle service to Branch Ave. Metro Station. I especially liked the service I received from Chris, Imran, Elizabeth & Diane. All were knowledgeable, friendly and patient. I felt at home thanks to them. They made sure I knew... More 

Helpful?
1 Thank SBIMike
iranak, Guest Relations Manager at Country Inn & Suites By Carlson, Camp Springs (Andrews Air Force Base), responded to this review

Thank you so much for this awesome review you have of our hotel and our staff. Our whole staff would like to thank you for recognizing their efforts of providing you with great customer service as well as clean and up-to-date amenities. We would love to have you back and we do hope to see you again soon. Thank you... More 

Vernon, Connecticut
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 4, 2015

Overall I was pleased with hotel. Great location to shuttle...we opted to walk to metro most of the time instead of shuttle. However shuttle does not operate after 12:00 noon on Sunday...since we had our luggage when we first arrived, a little disappointed, not to mention staff was rude when I called from metro. Most staff was helpful. Water cooler... More 

Helpful?
1 Thank Heidi B
iranak, Guest Relations Manager at Country Inn & Suites By Carlson, Camp Springs (Andrews Air Force Base), responded to this review

We are so glad to know that you and your daughter had a pleasant time with us. We would like to apologize for the issues you encountered with some of our staff and rest assured that this kind of demeanor will not be tolerated and will be corrected. Thank you so much for appreciating our efforts in providing you with... More 

Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 31, 2015

The front desk staff is absolutely spectacular however the cleanliness of the bathroom and shower area was just saddening. Having strands of someone else's hair in the shower as I try to clean myself is difficult and the smoke smell on the first floor is stomach turning everything else was great it just want clean

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
1 Thank germaph0be
iranak, Guest Relations Manager at Country Inn & Suites By Carlson, Camp Springs (Andrews Air Force Base), responded to this review

Our staff would like to thank you for recognizing our efforts of providing you with great customer service. We are very sorry about the issues you had with the cleanliness of the bathroom as well as the smoke smell you observed on the first floor. We will definitely discuss these issues with our housekeeping staff and we will see to... More 

Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 30, 2015

The hotel was very clean and modern. It could use a bit of a techno update and add more outlets/charging stations to the rooms. Most of the staff was very friendly and helpful. There is nothing within walking distance around the hotel. You need to drive for food, or beverages, or anything else you might need. There is no charge... More 

Helpful?
Thank Lgray15
iranak, Guest Relations Manager at Country Inn & Suites By Carlson, Camp Springs (Andrews Air Force Base), responded to this review

Thank you so much for finding the time to post this review you have of our hotel. We are so glad to know that you appreciate our efforts of providing you with clean and comfortable accommodations. We value your comments and rest assured that these will be taken into consideration in discussing future improvements we will implement in our hotel.... More 

Barrie
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 19, 2015

Not impressed with the hotel management and customer service. We used no additional services or telephone calls during our stay. When we checked out no charges on our bill. A week after returning home I notice on my visa a charge from the hotel. Twice I tried to contact the hotel and never received any reply from the hotel regarding... More 

Helpful?
Thank B0bB12
iranak, Guest Relations Manager at Country Inn & Suites By Carlson, Camp Springs (Andrews Air Force Base), responded to this review

We are so sorry about this issue that you had regarding some charges on your credit card. We will definitely look into this issue and rest assured that this will be worked on immediately. We do hope that this gets resolved soon and we hope that you’ll visit us again in the future. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Free Breakfast
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry

Additional Information about Country Inn & Suites By Carlson, Camp Springs (Andrews Air Force Base)

Address: 4950 Mercedes Blvd, Camp Springs, MD 20746
Location: United States > Maryland > Camp Springs
Price Range: $103 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Camp Springs (Andrews Air Force Base) 2.5*
Number of rooms: 94
Reservation Options:
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Also Known As:
Country Inn And Suites Andrews Air Force Base
Country Inn & Suites Andrews Air Force Base Hotel Camp Springs
Country Inn Camp Springs
Camp Springs Country Inn
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