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Bethesda Marriott

3.5 of 5
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5151 Pooks Hill Road, Bethesda, MD 20814
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377 Reviews from our TripAdvisor Community

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There are newer reviews for Bethesda Marriott
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1 review
3 of 5 stars Reviewed November 29, 2015

The location of the hotel is very convenient. The front desk staff was helpful and courteous. The decor of the newly renovated hotel was awful. It looked like they were going for a retro- "Mad Men" design that went terribly wrong. The standard room was quite small; the bathroom felt like a small closet

Helpful?
Thank Kristin B
Washington DC, District of Columbia
1 review
4 of 5 stars Reviewed November 25, 2015 via mobile

My husband and I stayed here for a night. I was nervous about choosing this hotel because I new it as one of the older Marriotts in the area but the rate I got was good so we went with it. So glad we did! The recent renovations it's been through are awesome! The room we stayed it was modern,... More 

Helpful?
Thank MiliLiv
keith_mcneill, General Manager at Bethesda Marriott, responded to this review

Dear MiliLiv SURPRISE! I am glad you truly enjoyed our renovations. I to love everything we have done to transform the hotel. Our new M Club Lounge is one of the newest in the company and the first in Maryland. We are in the process of creating a brand new Health Club which will feature all new equipment and natural... More 

Phoenix, Arizona
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed November 19, 2015 via mobile

So this could actually be very long winded review so I will try and keep it simple and brief. Although there were two employees here that were wonderful there were more that did not go to the same school of hospitality. Including leadership. I had a lot of what we can't do that revolved more around "I don't want to... More 

Helpful?
1 Thank HammonRa
Aaron W, Director of Hotel Operations at Bethesda Marriott, responded to this review

Dear Guest, Thank you for providing us with comments regarding your recent stay. Feedback is our best opportunity to hear the voice of the customer, and to focus on the areas in which we can improve our guest experience. I am disappointed to hear our staff service did not your expectations. I sincerely apologize we fell short of creating a... More 

Travelers are raving about these Bethesda hotels

Fairbanks, Alaska
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 17, 2015

I have stayed at this Marriott numerous times over the last eight years. The rooms were definitely in need of an upgrade. With that being said, I stayed here for 6 nights in November an was surprised at the amount of work done, not only to the rooms but to the lobby, restaurant, and exterior. It was a welcome change... More 

Helpful?
Thank 319SteveB319
keith_mcneill, General Manager at Bethesda Marriott, responded to this review

Dear 319SteveB319 It is wonderful to know you loved what we have done to the hotel. I especially love the shower experience, platform beds and of course the large TV's. We are very proud of our transformation. I will share your comments with my team. Thank you for your loyalty. Sincerely, Keith More 

Williamsburg, Virginia
Level Contributor
3 reviews
4 of 5 stars Reviewed November 11, 2015 via mobile

Pros: beautiful hotel, very nice rooms, and the best shower experience I've ever had Cons: expensive restaurant- service was actually pretty terrible (messed up every single order and check) no breakfast included, wifi is not free, and hair dryers need to be replaced. I would come visit again.

Helpful?
Thank varesident35
keith_mcneill, General Manager at Bethesda Marriott, responded to this review

Dear varesident35 Thank you for the compliments about our beautiful hotel. I to love the shower experience. Please accept my apology for the service experience in our restaurant. I will share your comments with my team, to alleviate future issues. We appreciate your time in sharing with us your experience. Sincerely, Keith More 

Houston, Texas
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed November 3, 2015

We recently stared for 4 nights at this hotel during a late autumn visit to the Bethesda and Washington DC area. It is a fairly busy hotel during the weekdays with business traffic but becomes fairly quiet during the weekends. The location was perfect for us with the I495 within easy reach to the areas we wanted to frequent. The... More 

Helpful?
Thank SamPerera
keith_mcneill, General Manager at Bethesda Marriott, responded to this review

Dear Sam Perera, I am happy you enjoyed your stay with us and that the hotel was clean and service experience was what you expected and deserve. We are very proud of our modernization and the service we provide. Thank you very much for your feedback. Sincerely, Keith More 

St. Petersburg, Florida
Level Contributor
103 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed November 3, 2015

This hotel had been getting a little long in the tooth but all that has been changed in the past two years. The remodeling has made the Marriott look almost new. The new hotel restaurant is a big improvement, the rooms modern and large, the lobby very upscale. Biggest downside is that the hotel is in a residential/condo area with... More 

Helpful?
Thank WorldTraveler1st
keith_mcneill, General Manager at Bethesda Marriott, responded to this review

Dear WorldTraveler1st, Thank you for your feedback on our renovation. I also love the new look of the hotel. Our Cooper's Mill restaurant and upscale lobby are great places to unwind. We appreciate your time in sharing with us your experience. We look forward to hosting you again real soon. Sincerely, Keith More 

Washington DC, District of Columbia
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed November 1, 2015

I stayed at Bethesda Marriott only for a night. I'm an elite member and got a free room upgrade, so I was happy with the executive room. The only complaint is that I didn't know that parking was free on weekends at this hotel, so I took the package (room and parking) when I made the reservation. Of course this... More 

Helpful?
1 Thank cbcwanderlust
keith_mcneill, General Manager at Bethesda Marriott, responded to this review

Dear cbcwanderlust, I am happy you enjoyed your stay with us and the free upgrade. I really love our new rooms. Please accept my apologies regarding the parking charge. I have shared your comment with my team to alleviate future occurrences. Again, thank you for being our guest. Sincerely, Keith More 

Columbia, Missouri
Level Contributor
142 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed October 31, 2015

Modern lobby, bright, welcoming appearance. Well painted functional rooms. Starbucks in the lobby. Across street from a metro stop. Staff friendly and attentive. Rates very good as well. What else can one ask for?

Helpful?
Thank jishenker
keith_mcneill, General Manager at Bethesda Marriott, responded to this review

Dear Jishenker I am happy you enjoyed your visit with us and our beautiful hotel. We appreciate your time in sharing with us your experience. We look forward to hosting you again real soon. Sincerely, Keith More 

Wayne, Pennsylvania
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 26, 2015 via mobile

Great clean,modern room with really nice shower and nice linens. Very pleasant and accommodating staff. Cheers to you Marriott. We will definitely stay here again. I think they hire staff who like people.

Helpful?
Thank christopher c
keith_mcneill, General Manager at Bethesda Marriott, responded to this review

Dear Christopher C I am happy you enjoyed your stay with us and that the hotel and service experience was what you expected and deserve. I appreciate your time sharing with us your positive experience. We look forward to hosting you again real soon. Sincerely, Keith More 

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