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BEST WESTERN PLUS Waterville Grand Hotel

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305 Reviews from our TripAdvisor Community

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Showing 300: English reviews
Toronto, Canada
4 of 5 stars Reviewed 2 days ago NEW

Staff were very helpful, rooms are nice, clean and comfortable. The immediate area in not especially nice as it is in a area of stores etc, but it is a good location if you are traveling. Hotel restaurant was a bit dated, but the food was fine and the service was good.

Review collected in partnership with Best Western

Helpful?
Thank Nanfish
Chicopee, Massachusetts
Level Contributor
79 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Just off exit 130 on I-95 is the Best Western Hotel. The rooms were good sized, beds comfortable and staff friendly. Microwave, refrigerator and coffee maker in each room. Large desk and free wifi. Indoor pool. Breakfast included. My only complaint was that the hotel directory and map did not tell us how to get to the lobby. Since we'd... More 

Helpful?
Thank Im_traveling_solo
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I would have rated this hotel poor, but considering the low cost it escapes with an average. For starters, there is a bar or function room just as you enter the hotel. Everybody is standing outside smoking. You need to walk through the smoke cloud to get into the hotel. I reserved two rooms for my family consisting of my... More 

Helpful?
Thank E F
Monroe, Connecticut
Level Contributor
105 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Room was very large and comfortable. Bed was also very comfortable. Staff was very friendly. We stayed here on our way to Nova Scotia. Breakfast was buffet and was very good, many items to choose from. Suit cases brought to room very quickly.

Helpful?
Thank Williamsgrandma
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Williamsgrandma - Thank you so much for taking the time to write this kind review! We hope you'll choose to stay with us again on your next trip through Waterville, Maine! More 

Eastham
Level Contributor
53 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked a one night stay at the Best Western on a trip to Maine. The was located right at the exit off Route 95. The check inn staff were pleasant and informative. Our room was large, clean and comfortable. It included a refrigerator and microwave as well as a small coffee brewer with the fixings. Our room charge also... More 

Helpful?
Thank Rick M
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Rick M - We're so glad to hear you enjoyed your stay! Thank you for taking the time to write this kind review, and we hope we'll be able to have you back with us again soon! More 

Massachusetts
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The front desk staff was very friendly and helpful. The room and facility was spotless. The restaurant was terrible. I made the mistake of ordering one of the "specials", prime rib. It was without a doubt the worst prime rib I have ever eaten or should I say tried to eat. Our server asked how it was so I told... More 

Helpful?
1 Thank Kurt1340
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Kurt1340 - Thank you for taking the time to write this review. We're so sorry to hear about your experience at the restaurant. We take all of our reviews to heart, and will definitely pass along your comments to the manager at the restaurant. We are glad that you enjoyed your stay at the hotel, and appreciate your kind... More 

Milford, Connecticut
Level Contributor
67 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

On our trip to Canada from Connecticut, We stayed the night in this lovely hotel. They brought the suitcases to our rooms in record time, and there were cookies and juice waiting for all visitors. Add to that a lovely buffet breakfast in the morning before we got on our way. It was a great experience with clean rooms and... More 

Helpful?
Thank poppy843
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear poppy843 - Thank you for your kind review! We're so glad you enjoyed your stay, and we hope to have the pleasure of hosting you again in the near future! More 

Mapleton, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I would recommend this hotel to family and friends. All the staff was friendly and helpful. The hotel was clean and decorated very well. I loved the courtyard with the trees and beautiful flowerbeds. It is the perfect place to have a picnic lunch. The saltwater pool was great and very relaxing. I really enjoyed my stay and plan to... More 

Review collected in partnership with Best Western

Helpful?
1 Thank Anne H
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Anne H - Thank you so much for taking the time to write such a kind review! We hope to have you back with us again soon on your next trip to the Waterville area! Best, Karen More 

Lewiston
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Room was clean, spacious and comfortable, Restaurant (O'Reily's) was charming with modestly priced good food, but limited menu. We had a back inside room which was quiet and easily accessed. They include a breakfast beginning at 7:00 but we had to leave before 7 so cannot comment on the breakfast.

Helpful?
Thank Sandra M
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Sandra M - Thank you for taking the time to write this kind review! We hope you'll be able to join us again for another stay and breakfast the next time around! More 

Noblesville, Indiana
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We found this motel to be pleasant, clean and affordable. Very helpful staff. Attached Irish bar/restaurant we great. The breakfast voucher for the restaurant was a delightful surprise for a real breakfast. I would highly recommend this Best Western

Helpful?
Thank lagbolt1254
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Hi lagbolt1254! Thank you for your kind review! We hope to have you back with us again soon. Best, Karen More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Breakfast
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Summer is upon us and the Best Western Plus Waterville offers cozy accommodations for your getaway! We are a pet friendly hotel so no need to leave your furry friends behind! Our hotel is centrally located and is a great stopping point if you are traveling to Bar Harbor or the Moosehead Lake region. Enjoy hiking, biking and white water rafting opportunities in our area! Charter a fishing boat in the nearby Belgrade Lakes region or simply enjoy a swim! Belgrade is also home to premier golfing opportunities at the Belgrade Lakes Golf Club. Natanis Golf Course, the Waterville Country Club and Lakeview Country Club are all located just a short drive from the hotel. Our entire property has been upgraded. Come check out our new rooms & meeting space! Our 138 guest rooms are sure to meet your needs with refrigerators and microwaves in every room. Free fiber optic Wi-Fi and HD TV will bring you one step closer to feeling like your home! Relax in our indoor, heated, salt water pool and hot tub or burn some calories in our onsite fitness center. Our friendly staff will take that extra step to make your feel like this is your home away from home! Now included in the rates is a discounted Hot Breakfast for up to 2 people. That's right eggs the way you like, bacon or sausage, home fries and coffee! Start your day off right in O'Brien's Irish Restaurant and end it in O'Brien's Irish Pub!!! ... more   less 

Additional Information about BEST WESTERN PLUS Waterville Grand Hotel

Address: 375 Main Street, Waterville, ME 04901 (Formerly Waterville Grand Hotel)
Location: United States > Maine > Waterville
Price Range: $136 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Waterville Grand Hotel 3*
Number of rooms: 138
Reservation Options:
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Also Known As:
Holiday Inn Waterville
Waterville Holiday Inn
BEST WESTERN PLUS Waterville Grand Hotel Maine
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