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BEST WESTERN PLUS Waterville Grand Hotel

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312 Reviews from our TripAdvisor Community

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Showing 307: English reviews
Boston, Massachusetts
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

We unexpectedly needed to stay over night with our dog. The hotel is clean, rooms not fancy, but comfortable. The staff is super friendly and offered me a toothbrush and toothpaste when I asked where I could go that would be open. Nice place for a reasonably priced low key stay. Just a heads up, the hall in the dog... More 

Helpful?
Thank MyLuckyChicken
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear MyLuckyChicken - Thank you for taking the time to write this review! We're glad you enjoyed your stay in your pet friendly, comfortable room, and liked our staff! We like enjoy all of the above as well. While I am not 100% sure which pet friendly room you were staying in, some of them are near our smoking rooms,... More 

Nashua, New Hampshire
Level Contributor
3 reviews
2 of 5 stars Reviewed 6 days ago NEW

We went to this hotel for one night, thank goodness it was only one. The hallways were dirty, spiders in the stairwell, carpets were stained and "cut" The indoor pool, had such an "odor" to it we did not use it. We had a 2 double-bed room, the room itself was pretty clean. The beds were terrible to sleep on,... More 

Helpful?
Thank wysperingcrow
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear wysperingcrow - I have to thank you for writing such a thorough review! I'm glad you enjoyed one of our, clean, pet friendly rooms during your stay :) I'm very sorry that you found the beds to be uncomfortable, and that the breakfast policy wasn't explained to you upon check in. I will be sure to reiterate to the... More 

Leland, Michigan, USA
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 1 week ago

Spent a couple of nights here for a wedding. Shower head leaked more than it sprayed. Window sill covered in coffee stains and dead bugs. No water glasses after maid cleaned the room. Noisy with cigarette smoke seeping into non-smoking room. Lousy tiny square pillows.....just a bad place to stay. Reported problems when checking out...response..." We'll look into it "... More 

Helpful?
1 Thank Jim W
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Jim W - Thank you for taking the time to write this review. While I'm sure our front desk staff passed along your comments to maintenance per our hotel's policy, we sure would love to double check on that. If you are willing to email ecommerce@girihotels.com to let them know which room you stayed in, we're very interested in... More 

Saint John, Canada
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Very few hotels have Smoking rooms, this is an exception. Clean, modern and smoking room. Excellent air conditioning that filtered the smell out as well. Friendly helpful staff willing to please. Pool, hot tub, fitness room. Restaurant and pub. Great location off 95 north about an hour from Bangor going north. Will book this hotel again.

Helpful?
1 Thank MellisaP343
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear MellisaP343 - Thank you for taking the time to write this review! We're glad you enjoyed your stay and we hope to have you back with us again in the future! More 

Upper Darby, PA, United States
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

We love staying here. The staff is very pleasant and helpful. The food in the restaurant is always good. The pool is always clean and the water is warm enough for me to get into without taking 10 minutes

Review collected in partnership with Best Western

Helpful?
Thank Pam H
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Pam H - Thank you for your kind review! We're so glad you enjoyed your time with us. It's our happy guests that make our days bright! We hope to see you again soon :) More 

Clemmons, North Carolina
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

This was a descent place for a quick overnight stop. Convenient to I-95. It is an older hotel and could use an update but comfortable. Nice free breakfast served in restaurant there with a voucher. There is a buffet or you can pick from a designated menu. Waitress was excellent. Restaurants nearby for other meals. My only negative and it... More 

Helpful?
Thank Lynne A
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Lynne A - We're glad you enjoyed your stay and breakfast :) I have to say I am both pleased and horrified about nightshades - we're glad we passed muster from someone who clearly had a discerning eye .. but a little shocked to hear about the dusty lampshade!! I'll be speaking with housekeeping forthwith, to make sure they... More 

toronto
Level Contributor
133 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 234 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here one night during my road trip. Reception staff were friendly, quick and efficient both at check in and departure. I had room 305. Nice clean room with fridge, coffee maker, microwave, bath tub, ironing board & iron and king size bed. Free fast wi-fi. For breakfast, I was given a $7 voucher which was sufficient for two... More 

Helpful?
Thank tocanada2
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Andrew - Thank you for taking the time to write this kind review! We hope you enjoyed your stay, and we look forward to having you back with us again should you again find yourself in our neck of the woods! More 

Toronto, Canada
1 review
4 of 5 stars Reviewed 4 weeks ago

Staff were very helpful, rooms are nice, clean and comfortable. The immediate area in not especially nice as it is in a area of stores etc, but it is a good location if you are traveling. Hotel restaurant was a bit dated, but the food was fine and the service was good.

Review collected in partnership with Best Western

Helpful?
Thank Nanfish
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Nanfish - Thank you so much for taking the time to write this kind review! We hope you'll choose to stay with us again on your next trip through Waterville, Maine! More 

Chicopee, Massachusetts
Level Contributor
92 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Just off exit 130 on I-95 is the Best Western Hotel. The rooms were good sized, beds comfortable and staff friendly. Microwave, refrigerator and coffee maker in each room. Large desk and free wifi. Indoor pool. Breakfast included. My only complaint was that the hotel directory and map did not tell us how to get to the lobby. Since we'd... More 

Helpful?
Thank Im_traveling_solo
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Thank you for your kind review! I'm so glad you mentioned about the hotel directory and map - I apologize and will definitely be looking into that.. We hope to have you back with us again should your travels bring you to Waterville in the future! More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 21, 2016

I would have rated this hotel poor, but considering the low cost it escapes with an average. For starters, there is a bar or function room just as you enter the hotel. Everybody is standing outside smoking. You need to walk through the smoke cloud to get into the hotel. I reserved two rooms for my family consisting of my... More 

Helpful?
Thank E F
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear EF - I'm sorry you did not enjoy your time with us, and I apologize for the mistake our new front staff made when helping you book your room. I can say that we went over that information again with the new front of house staff in re-training after your stay. We do have an attached event center at... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Summer is upon us and the Best Western Plus Waterville offers cozy accommodations for your getaway! We are a pet friendly hotel so no need to leave your furry friends behind! Our hotel is centrally located and is a great stopping point if you are traveling to Bar Harbor or the Moosehead Lake region. Enjoy hiking, biking and white water rafting opportunities in our area! Charter a fishing boat in the nearby Belgrade Lakes region or simply enjoy a swim! Belgrade is also home to premier golfing opportunities at the Belgrade Lakes Golf Club. Natanis Golf Course, the Waterville Country Club and Lakeview Country Club are all located just a short drive from the hotel. Our entire property has been upgraded. Come check out our new rooms & meeting space! Our 138 guest rooms are sure to meet your needs with refrigerators and microwaves in every room. Free fiber optic Wi-Fi and HD TV will bring you one step closer to feeling like your home! Relax in our indoor, heated, salt water pool and hot tub or burn some calories in our onsite fitness center. Our friendly staff will take that extra step to make your feel like this is your home away from home! Now included in the rates is a discounted Hot Breakfast for up to 2 people. That's right eggs the way you like, bacon or sausage, home fries and coffee! Start your day off right in O'Brien's Irish Restaurant and end it in O'Brien's Irish Pub!!! ... more   less 

Additional Information about BEST WESTERN PLUS Waterville Grand Hotel

Address: 375 Main St, Waterville, ME 04901-4924 (Formerly Waterville Grand Hotel)
Location: United States > Maine > Waterville
Price Range: $136 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Waterville Grand Hotel 3*
Number of rooms: 138
Reservation Options:
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Also Known As:
Holiday Inn Waterville
Waterville Holiday Inn
BEST WESTERN PLUS Waterville Grand Hotel Maine
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