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Clarion Hotel Airport

Traveler (54)
Room & Suite (29)
Dining (6)

About

#18 of 22 hotels in Portland
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
The Clarion Hotel is a full service hotel located just 5 minutes from downtown Portland, Maine. The hotel offers a dining room, lounge, business center, indoor heated pool and hot tub, fitness center, on-site laundry. We pride ourselves on offering exemplary products and service to all our guests.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Parking
Free internet
Wifi
Public wifi
Internet
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Free shuttle or taxi services
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Non-smoking hotel
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Family rooms
Air conditioning
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Hair dryer
Iron
Microwave
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English

Location

Full view
70Somewhat walkable
Grade: 70 out of 100
26Restaurantswithin 0.75 miles
5Attractionswithin 0.75 miles
686Reviews
18Q+A
100Room tips
Traveler rating
  • 135
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  • 78
  • 48
Time of year
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Popular mentions
We were advised by my husband surgeon Maine Medical and his staff to book at your establishment because you cater to me medical patients and their families you make me medical families a top priority well we found out that to be totally faults when we were told there was no room for us on the shuttle to be taken up to Maine Medical. The breakfast it's not the best the room was average. If anyone has a patient at Maine Medical I would start please advise them to book at another hotel even if you were advised to stay at this establishment by doctors and hospitals
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Response from MFAPGM, General Manager at Clarion Hotel Airport
Responded 2 days ago
Thank you for staying with us on your recent trip to Portland. I am truly sorry that there was an issue with you receiving our complimentary shuttle service to the hospital. We have thousands of patients and family members stay with us each year and we have never had an issue with transporting them. I have brought your comments to the attention of our shuttle manager so that he can follow-up wit his staff.
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This weekend my mother and I were staying in Portland to visit family. We booked a room at the Clarion because It had good reviews and I very adequate price. Upon entering our room we found a very large liquid stain on the floor. We decided to let that go and just get settled into our beds. I lifted the sheets to find yellow stains all over the bed. When I called the front desk they offered to bring me new sheets. When the new sheets arrived it ended up just being a blanket and a thin bed sheet. When I asked the front desk for a new comforter and for someone to come changed the whole bed they responded with annoyance that they could not do that because there was no housekeeping available. They then gave us a new room which was appreciated but very inconvenient to change rooms at 9pm when you are already in your pajamas. To sum things up this hotel room was soiled all over from some person or animal. I advice everyone that stays here to check their sheets fully before going to bed.
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Response from MFAPGM, General Manager at Clarion Hotel Airport
Responded 3 weeks ago
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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We rode the downeaster train from Woburn, MA to Portland, Maine. We were able to walk to the Clarion from the train station. The king bed rooms were very nice and clean. We used the pool and the bar, both were great. I The dinner at the hotel were small portions but acceptable. The breakfast was great. The price was reasonable, breakfast not included!! Would recommend a stay here.
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Response from MFAPGM, General Manager at Clarion Hotel Airport
Responded 3 weeks ago
Thank you so much for the nice review of your recent stay. We truly appreciate your business and hope to see you again on your next trip to Portland.
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Very basic hotel but close to downtown and the best price you will find. Has a pool and breakfast is good. I have stayed here a lot and it's consistently good. The hotel is a bit old and it smells a bit musty depending on what floor you stay in. Perhaps it is a former smoking floor?
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Response from MFAPGM, General Manager at Clarion Hotel Airport
Responded 3 weeks ago
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
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I was hopeful because I had read some positive reviews (but seems like they must take down negative posts, lets see how long this one last). As soon as we got off the elevator it smelled like cig's and dirty carpet. The smell was overpowering. When we got into our room the smell was even stronger. The windows do not open so were stuck. There was hair all over the bread spread.. and long hairs in the bathtub. I literally wanted to die :( We had not where else to stay on short notice. DON'T book this place.. unless you don't care about cleanliness..and apparently a lot of people don't because the hotel was packed with people! SMH
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Response from MFAPGM, General Manager at Clarion Hotel Airport
Responded May 31, 2019
I truly apologize that you encountered some Housekeeping issues during your recent stay. This is certainly not what I expect for an experience for my guests. TripAdvisor does not allow for negative reviews to be removed. I would not do it even if they did. Our carpets are cleaned by a professional company on a regular basis. In fact they were cleaned just 1 week prior to your stay. I have shared your comments regarding the cleanliness issues in your room with our HK supervisor for follow-up. I do hope that you will give us another chance on your next visit to Portland.
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PRICE RANGE
$126 - $319 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
clarion hotel portland, clarion portland, portland clarion
LOCATION
United StatesMainePortland
NUMBER OF ROOMS
149
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