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Embassy Suites by Hilton Portland

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1,246 Reviews from our TripAdvisor Community

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Showing 1,240: English reviews
Middleboro, Massachusetts
Reviewed 2 days ago NEWvia mobile

My husband and I wanted to get away so we stayed here 2 nights. Staff was very friendly, room was spacious and clean and the breakfast was great. Very close to downtown Portland and rt 1. It was a great birthday weekend, we will be back

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Helpful?
Thank travlfrmmidlboro
NH
Reviewed 5 days ago NEW

The Embassy Suites is the best place to stay. It takes no time to get to the mall or downtown Portland. The rooms are getting redone and no longer is smoking permitted which makes me very happy. The breakfast is amazing and the complimentary cocktail hour with snacks is a nice treat.

Review collected in partnership with Embassy Suites Hotels
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Thank cynNh
Pittsburgh PA
Reviewed 1 week ago

My husband and I vacationed at this property 6 years ago and liked the location and amenities. I had gold status at the time but I don't think they updated the room furnishings or mattress since my previous visit. Mattress was old and pillows were not comfortable. I was awakened with back and neck discomfort hourly. Noise really wasn't bad...

Review collected in partnership with Embassy Suites Hotels
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Thank Loves2travel57
Albany, New York
Reviewed 1 week ago via mobile

In 2016 I spent over 200 nights on the road. Exactly a year ago I spent two of those nights at this property. Coming back a year later I ways greeted by name and remembered that it was a family members birthday that brought me there both times. "Evee" at the front desk is so welcoming and personable. She has...

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Thank James S
York, Maine
Reviewed 1 week ago

From welcome to goodbye and every encounter in between, we found the staff to be friendly and helpful. Our room was spotless and the beds were comfortable. Despite the bitter cold, we were toasty warm. The wall heating and air units are loud but once we were asleep their noise did not wake us. We had three meals in the...

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Thank Southbeach11
Rockland, Maine
Reviewed 1 week ago

We checked in to swim and hang out withe the kids for a 4 yr old Birthday. We had an excellent time and so did the kids. Staff was very friendly with the kids and helpful. Room service was great and very prompt.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank B704MZgailm
EmbassyPortlandGM, Manager at Embassy Suites by Hilton Portland, responded to this review

Dear B704MZgilm, I am thrilled to read that you had great time and enjoyed the pool with the kids. What a fun birthday gathering for the 4 year old. Looking forward to having you all back again soon. Graciously, Jennifer LeClair Asst. General Manager

Springfield, Massachusetts
Reviewed 2 weeks ago via mobile

Hallie the receptionist was awesome in her welcome and customer service. Although the suite I had chosen during prearrival was given to someone else, she was so eager to satisfy us by offering us a premium upgrade and throughout our stay she was very polite,welcoming and concerned about our comfort. They have a winner with her. Also I want to...

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Helpful?
Thank BrotherDerrick
EmbassyPortlandGM, Manager at Embassy Suites by Hilton Portland, responded to this review

Dear BrotherDerrick, Thank you for recognizing Hallie and Chris. They are such a wonderful asset to our team, and glad you had the chance to experience our breakfast team also. I apologize for the condition of the parking lot, and will address the issue to our Management team. We strive for gracious, engaging, and caring service to all our guests...

Damariscotta
Reviewed 2 weeks ago

Had a lovely one-night stay as we readied for a 3-week trip to Florida. Room rate was extremely reasonable and included parking for the full 3 weeks we'd be in Florida! Try and find that at any other "premium" hotel!!! Can't be done - we've tried!

Review collected in partnership with Embassy Suites Hotels
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Thank anncablemcfarland
EmbassyPortlandGM, Manager at Embassy Suites by Hilton Portland, responded to this review

Dear Anncablemcfarland, I am happy to read that you had a lovely stay with us. We hope you continue to use our Park & Fly in the future. Welcome back from Sunny Florida! Graciously, Jennifer LeClair Asst. General Manager

Norton, Massachusetts
Reviewed 2 weeks ago

Stayed in a one bedroom. Very large rooms, very small bathroom. Great location. Wish the pool was warmer- or not freezing. Manager's reception was great. Complimentary breakfast great. Would definitely stay there again!

Review collected in partnership with Embassy Suites Hotels
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Thank amypJ4915GI
EmbassyPortlandGM, Manager at Embassy Suites by Hilton Portland, responded to this review

Dear AmypJ4915GI, Thank you for the great review. We look forward to having you back soon! Graciously, Jennifer LeClair Asst. General Manager

Windham, Maine
Reviewed 2 weeks ago

I recently spent a quick night here with my girlfriend, 12/28, before a next day flight. All of the employees we encountered were welcoming, courteous and professional. They were all great! No complaints! Overall, it was a o.k. stay. However, it wasn't quite up to the typical Embassy Suites standard that I've enjoyed at other ES locations in Alexandria, VA...

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Helpful?
Thank Adam81980
EmbassyPortlandGM, Director of Sales at Embassy Suites by Hilton Portland, responded to this review

Dear Adam81980, Thank you for taking the time to provide your detailed feedback - it is very much appreciated. First, please accept our apologies for any excessive noise created by out hotels' guests. Our first option is to eliminate the source of the noise, and in this particular case, it was addressed by our Manager that evening. However, we are...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Embassy Suites by Hilton Portland

Address: 1050 Westbrook Street, Portland, ME 04102
Location: United States > Maine > Portland
Price Range: $110 - $400 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Portland 3.5*
Number of rooms: 119
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Priceline, Hotels.com, Travelocity and TripOnline SA so you can book your Embassy Suites by Hilton Portland reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Portland
Portland Embassy Suites
Embassy Suites By Hilton Portland Maine
Hotel Style:
#1 Business Hotel in Portland
#2 Green Hotel in Portland
#2 Family Hotel in Portland
#4 Romantic Hotel in Portland
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Questions & Answers

Here's what travelers have asked, with answers from Embassy Suites by Hilton Portland staff and other travelers.
15 questions
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New York City, New York
Rogers City, Michigan
over a year ago
Wurtsboro
over a year ago
1 month ago

See all questions (15)

Questions? Get answers from Embassy Suites by Hilton Portland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“It's at the airport so be careful of which side you end up on.”
 of 5 bubbles 542shawnk, Nov 9, 2016 | Read review
“not a handicapped one”
 of 5 bubbles verycritical, Sep 30, 2016 | Read review
“We always stay on top floor to avoid noise.”
  • Good work area
  • Very comfortable beds
  • Bathroom sink is in area without doors
  • Fairly comfortable couch with hassock for tv watching
 of 5 bubbles wendyf638, Sep 28, 2016 | Read review
“Avoid pet friendly rooms if you are without your pet”
 of 5 bubbles Hopefullers, Sep 14, 2016 | Read review
“Ask for a room opposite the airport”
 of 5 bubbles Getaway4Now, Sep 12, 2016 | Read review
5 of 5
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