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Courtyard by Marriott Portland Downtown/Waterfront

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321 Commercial St, Portland, ME 04101
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Traveler (143)
Room & Suite (105)
Dining (17)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 07/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Courtyard by Marriott Portland Downtown/Waterfront
Updated 07/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 25 hotels in Portland
Location
4.7
Cleanliness
4.7
Service
4.5
Value
4.0
Travelers' Choice
Step into modern comfort and convenience at Courtyard by Marriott Portland Downtown/Waterfront. Ideally located in the heart of downtown Portland, Maine, our hotel provides easy access to a variety of area attractions, such as Old Port, the University of Southern Maine and Cross Insurance Arena. Retreat to spacious hotel rooms and suites with luxe bedding, complimentary Wi-Fi and flat-screen TVs.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Hiking
Free airport transportation
Business Center with Internet Access
Conference facilities
Free public parking nearby
Valet parking
Paid public parking nearby
Wifi
Restaurant
Complimentary Instant Coffee
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Meeting rooms
Convenience store
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Fireplace
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Room service
Seating area
Separate living room
Sofa
Telephone
Iron
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
iPod docking station
Bath / shower
Hair dryer
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Room types
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Green
Languages Spoken
English
Hotel links
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560Reviews12Q+A100Room tips
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Jen_A wrote a review May 2022
Houston, Texas13 contributions9 helpful votes
Stayed at this hotel as the first stop on our week long road trip. Lots of food options within walking distance. Hotel staff was very friendly and helpful. Room was nice, clean and pretty roomy. Didn’t eat at the cafe downstairs but coffee was good.
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Date of stay: May 2022Trip type: Traveled with family
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Miki wrote a review May 2022
Seattle, Washington115 contributions60 helpful votes
I stayed here with a friend in May 2022. The hotel is located on the waterfront in downtown Portland. Location was good, very walkable to anything downtown Portland and just across the street from the waterfront path. Our room on the 8th floor had a nice view of the river. The room was clean and quiet for a good night sleep. The hotel was very busy the weekend I was there hosting a conference. I would return again!
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Date of stay: May 2022Trip type: Traveled with friends
1 Helpful vote
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Laurianne wrote a review Apr 2022
Boston28 contributions26 helpful votes
Spouse and I were eager to resume our annual trek to Portland after two years of quarantining due to the Covid shutdown and we tried this hotel for the first time. We were on the 4th floor and paid extra for a room with a view of the sea, although once in our room we observed that the sea was well beyond a large parking lot and some industrial buildings. Both the room and queen bed were very clean and comfortable. There was a small fridge. However, the small bathroom had no tub at all but only a large, rectangular tiled shower behind a thick, fixed stationary see-thru (not at all frosted) glass door. No curtain. This effectively made it impossible to have any privacy while showering. (We have travelled around the world and have never seen anything like it.) We stayed two nights: a Thursday night, for which the room rate was $121, and the Friday night for which the rate was $247. (Not a typo.) We were advised at check in that there would be no maid service. At one point we could hear talking and laughter in the adjoining room. Breakfast was not included but could be purchased in the dining area. ($8. for a yogurt cup.) Parking was by valet only, at a nearby garage, and parking charges were issued for each instance in the day that the car was retrieved. We eventually avoided the charges (and tips) by parking on the street in front of the hotel and feeding meters often. The one bright spot in our stay was the unfailing warmth and friendliness of the women who staffed the front desk of the hotel.
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Date of stay: April 2022
Rooms
Service
Sleep Quality
Room Tip: Decline the offer of a "room with a view" for an extra charge.
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1 Helpful vote
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Kathy C wrote a review Mar 2022
Rochester, New Hampshire78 contributions74 helpful votes
We booked this hotel for a quick night getaway. We have been to the old port many a times and never spend the night - our room had an amazing view of the harbor and we actually stayed in most of the afternoon enjoying the view and warmth in our room. when it was time for the festival we were attending the hotel offers a shuttle service which was great!
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Date of stay: February 2022
Cleanliness
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C B wrote a review Mar 2022
1 contribution
(Attempted) to book via the Marriott website. Entered my data four (4) times, and site crashed, or was simply overwhelmed. Had to call, was on hold for 30 minutes Not even sub-par service. Its virtually non-existent.
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Date of stay: March 2022
Rooms
Location
Service
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Jdrakedeese wrote a review Mar 2022
13 contributions4 helpful votes
Be VERY careful making a reservation here!! I made one, cancelled within the proper timeframe, and had to jump through hoops to get my money back!! Hours on the phone, tons of emails, and no luck. Finally went to Twitter and had a result. Please know, I repeatedly sent my email confirmation clearly stating the cancellation deadline as well as the cancellation email confirmation. To add insult to injury, the Operations Manager sent me two snarky emails stating I was only getting the deposit back and then a third conceding I was correct. Proceed with caution!!!!
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Date of stay: February 2022
Service
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Chelseausm wrote a review Oct 2021
2 contributions
This is our go to Portland hotel. Danielle at the front desk recognized our titanium status and put our 2 rooms next to each other. Suite night upgrade was granted! Always a clean hotel and very friendly staff. Valet is fantastic. We can’t wait to stay again!
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Date of stay: October 2021Trip type: Traveled with family
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Renee wrote a review Oct 2021
New York City, New York439 contributions126 helpful votes
Let me start by saying the Hotel location is perfect it’s in the middle of everything without being in the middle of everything. I love the fact that I can walk everywhere very convenient and some of the best restaurants in Portland are right down the street. But that being said this Hotel needs much better management! How do you run out of eggs for two days? Their already limited on their menu for breakfast also espresso machine was down! What’s the point of the app if it doesn’t work??? I went downstairs to pick up my order and they didn’t even have it! Also housekeeping is doing the best they can but waiting over an hour for fresh towels when I ordered them on the app is unacceptable and super frustrating! I’m a Bonvoy platinum member and by no means did I feel special at all during the stay and it was my birthday! I completely understand Covid I have a business myself but I came here spending good money to enjoy my family trip not to be stressed out. The front desk girls are in lolly land . The one thing I will say the valet parking guys are very sweet I always had my car in front ready to go very accommodating. They helped bring the luggage in and out they went above and beyond!
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Date of stay: September 2021Trip type: Traveled with family
2 Helpful votes
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Bjd wrote a review Oct 2021
Grand Ledge, Michigan6 contributions5 helpful votes
Over priced, over $600 for an unfinished suite, broken shower, limited elevator access an no on site restaurant. Typical courtyard but charging 5 star prices plus $30 valet parking. Location was good close to the pier and restaurants. Made reservations weeks in advance only to find out the room we reserved was not available. Like Seinfeld TV show they knew how to take a reservation but not hold the reservation
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Date of stay: October 2021Trip type: Traveled with family
Room Tip: Closely look at prices as they change daily.
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1 Helpful vote
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Response from PWMCD FRONT DESK, General Manager at Courtyard by Marriott Portland Downtown/Waterfront
Responded Oct 21, 2021
Thank you so much for staying here with us at the Courtyard Portland Downtown/Waterfront! I want to thank you for taking time to fill out a survey; we appreciate the feedback and comments you have shared with us. Survey comments and rankings are reviewed daily and we take this information very seriously. As a team, we strive to continually improve upon our guests' experience, so I thank you again for taking the time out of your day to provide us with this valuable information. While we will have to agree to disagree on the aspect of an unfinished suite as our rooms have all been recently updated since being able to reopen we also do offer a breakfast option and bar at night. With two elevators for the convenience of our guests it is also troubling to hear that the service was limited as both elevators are functioning as intended. Valet is also a necessity on many properties in the downtown area due to limited parking. While we agree it can be frustrating, we do our best to offer 24 hour valet service and provide security for the vehicles of our guests. We're sorry you felt what the Courtyard Marriott offered wasn't up to the ideals you had set, we do hope your future stays in Portland find you in a hotel that is capable of meeting the satisfaction that you have in mind whether it be with us or one of our many wonderful neighboring properties.
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LindaTours wrote a review Oct 2021
Chicago, Illinois1682 contributions166 helpful votes
+1
We recently stayed in an executive suite on the top floor. We booked well in advance and the price we paid for a large bedroom with a separate large living area and a big bathroom was well under what other popular hotels in the area were charging for a smaller room. Our room appeared to be very new and so did the lobby areas and check in. Staff was very accommodating and friendly. We never heard any noise at all in our room during our two night stay. Occasionally there was a siren outside, but that was about it. As far as the location in Old Port, it was fantastic and within walking distance to tons of restaurants, bars and shopping. We thought the parking fee was steep at $30, but we managed to find parking directly across the street so we were able to park for free. We have Marriott Titanium status so our room also included breakfast. We opted to go to Standard Baking Company instead and venture out to coffee shops. My one complaint would be that there was a lot of black mold in the shower that could have used some bleach. It would be impossible for the cleaning staff to go in there and not see it so not sure why they don't bother taking the time to clean it because there was a lot of it!! Seems to be a common issue in chain hotel bathrooms that we stay in. Other than that problem, I would recommend the hotel overall as a nice, well-priced hotel in a great area for exploring Portland.
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Date of stay: October 2021
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2 Helpful votes
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PRICE RANGE
$337 - $566 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Courtyard Portland Downtown/Waterfront
LOCATION
United StatesMainePortland
NUMBER OF ROOMS
132
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Frequently Asked Questions about Courtyard by Marriott Portland Downtown/Waterfront
Which popular attractions are close to Courtyard by Marriott Portland Downtown/Waterfront?
Nearby attractions include Victoria Mansion (0.2 miles), Commercial Street (0.3 miles), and DiMillo's Old Port Marina (0.3 miles).
What are some of the property amenities at Courtyard by Marriott Portland Downtown/Waterfront?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Courtyard by Marriott Portland Downtown/Waterfront?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Courtyard by Marriott Portland Downtown/Waterfront?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Courtyard by Marriott Portland Downtown/Waterfront?
Yes, free public parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Courtyard by Marriott Portland Downtown/Waterfront?
Conveniently located restaurants include Gorgeous Gelato, Portland, The Gelato Fiasco Old Port, and Evo Kitchen + Bar.
Are there opportunities to exercise at Courtyard by Marriott Portland Downtown/Waterfront?
Yes, guests have access to a fitness center during their stay.
Does Courtyard by Marriott Portland Downtown/Waterfront have an airport shuttle?
Yes, Courtyard by Marriott Portland Downtown/Waterfront offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Courtyard by Marriott Portland Downtown/Waterfront have airport transportation?
Yes, Courtyard by Marriott Portland Downtown/Waterfront offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Courtyard by Marriott Portland Downtown/Waterfront located near the city center?
Yes, it is 0.2 miles away from the center of Portland.
Are any cleaning services offered at Courtyard by Marriott Portland Downtown/Waterfront?
Yes, dry cleaning and laundry service are offered to guests.