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The Westin Portland Harborview

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#10 of 19 Hotels in Portland
Certificate of Excellence
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The Westin Portland Harborview
The Westin Portland Harborview
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824 Reviews from our TripAdvisor Community

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Boston, Massachusetts
Reviewed yesterday NEW

I arrived at 3:15 pm for the standard 3 pm check-in time, and I was told my room was not ready yet. This was very frustrating after consecutive travel days and while waiting for the room with our dog in the lobby. We were told that we could return in 45 minutes, and it would be ready. I returned an...

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Helpful?
1Thank Chris_CAB
Jeffery B, General Manager at The Westin Portland Harborview, responded to this review

Dear Chris_CAB, Thank you for taking the time to provide feedback from your recent stay. I was very disappointed to read of your experience and on behalf of our entire team, I'm truly sorry that you experienced services far from what we demand of ourselves. While we strive to have every room ready by our published check-in time, we sometimes...

Brisbane, Australia
Reviewed 2 days ago NEW

We stayed at the Westin for 1 night. The staff were very friendly and helpful. There is a hotel shuttle that drops you downtown.Just go to the lobby and order the shuttle. They more so run on a request basis. Parking at this hotel is pretty expensive at $24 per night just at a public parking garage next to the...

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Helpful?
Thank JessMTATravel
Ridgefield
Reviewed 2 days ago NEW

We had room with two double beds and a cot for our teenage son. Beds are very comfortable, the staff is friendly and helpful, and the hotel is convenient to many spots in Portland. The temperature was easy to control in the room, and the showers was nice. Hotel was clean, but the decor maybe a little tired. The bar...

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Helpful?
Thank Ksh18
Jeffery B, General Manager at The Westin Portland Harborview, responded to this review

Dear Ksh18, Thank you for the feedback and review. I'm happy that you found our hotel comfortable and convenient to explore all that Portland has to offer. Our iconic Top of the East venue is a Portland must-see, I'm very happy you were able to experience this special space. We look forward to welcoming you back very soon. Warm regards,...

Hertford, United Kingdom
Reviewed 4 days ago NEW

We booked this hotel through price-line and got a good rate. The hotel has easy access to the parking lot and was within walking distance of the sights of Portland. The hotel was also in easy reach of a number of restaurants. The rooms were a good size. Would stay at The Westin Portland Harborview again.

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Helpful?
Thank holidays_ahoy_86
Jeffery B, General Manager at The Westin Portland Harborview, responded to this review

Dear holidays_ahoy_86, Thank you very much for the great review. We appreciate your business and I was glad to read of your experience - we love our convenient location in Portland's historic Arts District. We look forward to having you stay with us whenever your travels bring you back to the region. Warmest regards, Jeffery Burrell

Boston, Massachusetts
Reviewed 1 week ago

Comfortable bed and very clean. The bathroom is very spacious with a large walk in shower. This hotel has some of the finest amenities during your stay. The luxurious environment is very stylish and also adds a warm welcome once you set foot in the lobby. It's a must stay when visiting the Portland area.

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Helpful?
Thank Wonno
Jeffery B, General Manager at The Westin Portland Harborview, responded to this review

Dear Wonno, Thank you so much for the great review. We appreciate your business and taking the time to share your experience. We love our historic hotel and the Arts District location near some of Portland's finest cultural amenities. We look forward to having you back each time your travels bring you to the Portland area. Warm regards, Jeffery Burrell

Reviewed 1 week ago via mobile

I am blown away by how many positive reviews there were. My experience was quite the contrary. No great signs out front of hotel to make it easy to find. Parking ridiculously expensive. Once in the building it's not clear where to go. Elevators slow. Room was dirty with hairs in bed, on robe, and all over bathroom floor and...

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Helpful?
Thank crystalm295
Jeffery B, General Manager at The Westin Portland Harborview, responded to this review

Dear crystalm295. I was very disappointed to read of your recent experience at our hotel. We obviously missed hitting our own standards in the delivery of our services on multiple fronts. I certainly can understand your frustrations and hope that what you experienced is far from the norm. We would love the opportunity to regain your trust and your business...

Norwalk, Connecticut
Reviewed 2 weeks ago via mobile

Had a king city view on 7th floor, it was quite comfortable and had a nice decor. Staff was friendly and very helpful, especially Richard with the late night valet service. I would refer this hotel to anyone, even though I do feel the restaurant should give room dining/service the same food options/selections as eat in dining.

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Helpful?
Thank 05Royalty
Jeffery B, General Manager at The Westin Portland Harborview, responded to this review

Dear 05Royalty, Thank you for the review and for the feedback - we're always seeking opportunities to improve our services and your restaurant comments are much appreciated. I'm delighted that you recognized Richard, I will be sure to share your comments with him and his manager. We appreciate your business and look forward to welcoming you back very soon. Warm...

Bangor ME
Reviewed 2 weeks ago via mobile

Well its 1:43 am and I am still wide awake because of noisy people across the hall. I called the front desk who proceeded to send a man up standing in the hall talking back and forth on a walkie talkie which beeps everytime the change speakers. Way to handle a noise complaint with more noise. Oh and heads up...

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Helpful?
Thank Miguelslvr
Jeffery B, General Manager at The Westin Portland Harborview, responded to this review

Dear Miguelslvr, I was disappointed to receive your comments, but truly appreciate your taking the time to share your thoughts. It is truly unfortunate when other guests are not respectful and disturb the rest of others. We certainly should have been more swift in resolving and I will personally be following up with my security team to discuss their process...

Toronto, Canada
Reviewed 3 weeks ago via mobile

Always love staying at a Westin and this oneis no exception. Very nice hotel with modern, comfortable rooms and in a great location. Close to restaurants and shopping, and the bar/restaurant has a lovely view.

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Helpful?
Thank Kate Q
Jeffery B, General Manager at The Westin Portland Harborview, responded to this review

Deat Kate Q, Thank you for your comments - we love our Arts District location, close to Portland's best museums, theaters and great dining and shopping. I'm very happy that you enjoyed your visit and we look forward to welcoming you back very soon. Warm regards, Jeffery Burrell

New Hampshire
Reviewed 3 weeks ago

Traveled to Portland on Amtrak's Downeaster and was promptly picked up by shuttle driver Marty. By the time we got to the hotel, he had given us lots of tips for our stay. Although we arrived before check-in, Jamie, at the desk, told us he had a room for us and not to worry. The room was a corner room,...

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Helpful?
Thank dontforget2
Jeffery B, General Manager at The Westin Portland Harborview, responded to this review

Dear dontforget2, Thank you very much for the great review and most especially for recognizing both Jamie and Marty for their service. We work very hard to help our guests make the most out of their stay - I'm very happy that you enjoyed your visit and we look forward to welcoming you back very soon. Warm regards, Jeffery Burrell

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Food & drink at the hotel
Top of the East
Top of the East
Cuisines: American, Bar
Things to do
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Business Center with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
The Westin Portland Harborview is centrally located in the heart of downtown's vibrant Arts District. Formerly the Eastland Park Hotel, our historic hotel's 289 room hotel offer the uplifting, revitalizing amenities you have come to expect from Westin. Other property features include our full service Akari Spa, 24-hour WestinWORKOUT(R) Fitness Studio, and Congress Squared restaurant. Treat yourself to panoramic views of Portland and Casco Bay from our iconic rooftop lounge, Top of the East offering delicious and healthful local fare & signature cocktails. ... more   less 

Additional Information about The Westin Portland Harborview

Address: 157 High St, Portland, ME 04101-4563
Location: United States > Maine > Portland
Price Range: $140 - $353 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Portland Harborview 4*
Number of rooms: 289
Reservation Options:
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Also Known As:
The Westin Portland Harborview Maine
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Questions & Answers

Here's what travelers have asked, with answers from The Westin Portland Harborview staff and other travelers.
12 questions
Ask a question
Gorham, Maine
New York City, New York
Bangor ME
19 days ago
Eaton, New Hampshire
over a year ago
West Park, New York
over a year ago

See all questions (12)

Questions? Get answers from The Westin Portland Harborview staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“we loved room 910- very large corner room. We were off season, so it might be quite pricey in the summer.”
 of 5 bubbles dontforget2, 3 weeks ago | Read review
“Ask for Harbor view room but if you can't get one, be sure to go to Top of the East for aerial view of entire city. Simply stunning!”
 of 5 bubbles mbblake, 5 weeks ago | Read review
“SPG Guests enjoy better rates, and are often upgraded to water view rooms.”
 of 5 bubbles YoNort, Dec 31, 2016 | Read review
“Good views from the higher floors.”
 of 5 bubbles ericpF7417CD, Nov 14, 2016 | Read review
“The hotel is really beautiful. The onnly thing I can negatively say was that the AC unit in our room was noisy.”
 of 5 bubbles xi0sgirl, Nov 9, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question