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About
#13 of 25 hotels in Portland
Location
4.4
Cleanliness
4.5
Service
4.2
Value
3.9
Enliven your Maine getaway at The Westin Portland Harborview, where you'll dwell in historic charm. Originally opened in 1927 as the Eastland Park Hotel, our hotel is immaculately restored while maintaining its rich beauty. In our New England town, you can explore the seafood restaurants and unique shops in Old Port, and admire river and mountain views at Western Promenade. Afterwards, lounge in luxury in our accommodations, where our contemporary style is united with modern amenities such as LCD TVs and workstations. When it's time to indulge, revel in the convenience of our 24-hour room service, and savor American bites and hand-crafted cocktails at our top floor bar and lounge. Experience a state of relaxation at Artne Spa, and work up a sweat at our WestinWORKOUT® Fitness Studio. Planning an event? Our historic ballroom creates the perfect backdrop for your celebration or conference. Elevate your occasion with our catering and coordinating services. At The Westin Portland Harborview, escape the ordinary.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Center with Internet Access
Paid private parking on-site
Paid wifi
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast in the room
Happy hour
Kids' meals
Special diet menus
Wine / champagne
Rooftop bar
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Rooftop terrace
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Iron
Flatscreen TV
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Harbor View
Languages Spoken
English
Location
97Great for walkers
Grade: 97 out of 100
74Restaurantswithin 0.3 miles
47Attractionswithin 0.3 miles
Contact
157 High Street, Portland, ME 04101-4563
Getting there
Rental CarsSee rental cars from $31/day
1681Reviews19Q+A100Room tips
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I arrived at night by taxi from the airport and had a big case, that the taxi driver removed from the trunk. The bell person saw that I neede help, and purposely looked away and ignored me. That was a pretty poor intro to the hotel. Also, there were two additional charges that were put on my credit card that I did not do. I disputed the charges with my credit card company. It took the business office to answer me after I tried three times. They told me those charges were not on my bill, and it is accurate that they were not reflected on my bill, however I was charged, and the pending charge did get thru .CHECK charges to your creditcard , that are not listed on your bill. Besides these complaints, the hotel was adequate in every other way,
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Date of stay: March 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We spent a couple of nights at this beautiful hotel. It's modern, well-kept and clean. The front desk staff and the concierge were all wonderful and very helpful. We enjoyed the fresh, hot coffee in the morning and delicious cookies in the afternoon. It's a quick walk to the waterfront and there are lots of cafes and restaurants in the area. They have valet parking or you can park at the adjoining garage and went through to the hotel for a little less. The only issue that we had with the hotel was their pet policy. I'm a dog owner myself and have been for over 30 years but I don't want to have a dog in the next room or running over to me as I try to walk through the lobby or get on the elevator. Apparently, they don't charge for dogs and they don't have "pet only" rooms. We walked down the hall to our room and a couple of dogs starting barking and didn't stop. We called the front desk and they came up immediately to check on the situation and they put us in another room and spoke to the woman about her dogs. I just don't understand how don't have pet specific rooms and usually there are specific floors. Again, we were treated very well regarding this situation but I really didn't like how many dogs were in the lobby, elevator, etc. It makes it very difficult for the people who work there because it really can't be controlled. We shouldn't have had to move our room because the woman in that room (she was in there when the barking was going on) chose not to quiet down her pets. I would definitely stay here again but I would make certain that I wasn't in an area where there were pets.…
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Date of stay: February 2023
Value
Cleanliness
Service
Room Tip: The rooms on the 14th floor have beautiful views
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from reviews+westinportlandmaine@thesocialstation.com, General Manager at The Westin Portland Harborview
Responded yesterday
We appreciate you taking the time to share your feedback, rubyrosie15! While were delighted you had a pleasant stay with us and that you enjoyed our clean rooms, prime location and friendly staff, were disappointed we could have done more for you. Your feedback regarding our soundproofing is helpful and will be addressed by our management team moving forward. We look forward to hosting you again soon for a more positive experience! Karl Whipple General Manager The Westin Portland Harborview
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Katy R wrote a review Feb 2023
I scheduled a pre-paid reservation, but Westin Hotel did NOT have a reservation for me. When I arrived, reception told me they made an accommodation at a local Residence Inn. I was fine with that, but they refused to refund me for my money at Westin. Yes - I paid for two hotel rooms !! This is a ridiculous situation and I am shocked!
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Date of stay: January 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: Don't book ahead.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from GrandTour16672339849, General Manager at The Westin Portland Harborview
Responded Feb 2, 2023
We appreciate the feedback, katyrN7975MJ. It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us. Karl Whipple General Manager The Westin Portland Harborview
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Upon checking in, The Westin Portland Harborview did not have a room for me here, even though my reservation was prepaid. The reception clerk informed me that accommodation had been made at a local Residence Inn and that I was to show them their letter and a room would be provided. Furthermore, I would be refunded for my stay after checking out of the Residence Inn. However, they did not refund me and have refused to do so. The cost of the Westin is higher than the cost of the Residence Inn. I’ve called their booking agent and sent correspondence to them, and there has been no response. Through Amex, the booking agent claims that because the reservation was changed that I am responsible for the charges even though I did not alter the reservation – Westin did that. Nowhere does it say in the cancellation policy that The Westin can alter the reservation, promise something in writing and be free of honoring their obligation. Avoid the aggravation, stay elsewhere, and whatever you do, do not prepay for your stay! …
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Date of stay: October 2022Trip type: Traveled solo
Value
Location
Service
Room Tip: Parking is awful!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from GrandTour16672339849, General Manager at The Westin Portland Harborview
Responded Jan 28, 2023
We apologize for your experience with The Westin Portland Harborview. We understand that it can be frustrating when a reservation is not honored, especially when it was prepaid. We want to assure you that we take guest complaints seriously and we are sorry that you were not provided with the accommodations you had reserved. We apologize for the inconvenience and would like to thank you for bringing this to our attention. We take guest feedback very seriously and we will use it to improve our services in the future. We hope that you will give us another chance and stay with us in the future. Karl Whipple General Manager The Westin Portland Harborview
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is quite beautiful and clean. We did not interact much with the staff but by phone to ask for our room to be made up. When I called to ask, they said it would be done for us. When we arrived back at the end of the day around 5 p.m., we found the room was not done. Since the housekeeping staff was next door, we asked if they could make up the room next as I called early in the morning. She checked her clipboard and said we were NOT on her list to be cleaned. That was very disappointing for a 4 star hotel. Then we decided to go for a drink at Top of the East. It is gorgeous! We sat at a table and no one came to serve us. So my husband went to the bar and waited over 5 minutes to get a drink standing at the bar. Once we finished our drinks we decided we would like another one and my husband went to the bar again to be ignored for over 5 minutes. At that point we asked for our credit card and that was that. They had one server walking around on the other side and he was overwhelmed. It was obvious they were understaffed, so we walked away and my husband was so upset, it ruined the experience. I would suggest they get a host to be at the front and seat people like they did in the past. Then at around 1 a.m., the fire alarm went off and we all had to evacuate. It was a false alarm but we were left outside for quite awhile. Once we were allowed back in, there was no communication that night or in the a.m. as to what happened or apologizing for what happened. No communication with us was very disheartening. When I answered the the survey review, I got an email from the manager with a sorry but nothing in return for our troubles. Thank you for taking the time to let us know about your experience while staying with us. Your experience during your stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. Again, thank you for bringing this forward so that we are able to address these issues, train, and improve. I hope you choose to stay with us again when your travels bring you back to the area.…
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Date of stay: December 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from GrandTour16672339849, General Manager at The Westin Portland Harborview
Responded Jan 11, 2023
We appreciate the feedback, Heather. While we're glad you enjoyed our clean and beautiful property, it's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us. Karl Whipple General Manager The Westin Portland Harborview
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently stayed at the Westin Harborview in Portland Maine with my husband. We were staying here for a couple of nights because it was so conveniently located near the State Theatre where we were seeing a two night show. We were so happy and impressed by our stay here! To start, the woman at the reception area, Darlene, was absolutely fantastic! She was so warm and welcoming and really set the tone for our entire stay! She placed us in an absolutely stunning corner room on the 12th floor with beautiful views of the harbor and city. The room itself was clean, the bed was super comfortable. The only down side at all is that there is some street noise (but I wear ear plugs so this was easily fixed). We also tried both The Top of the East (restaurant/lounge) on the 15th floor and Congress Squared (ground floor restaurant ). The views from the top of the east are very nice and worth going to for a drink (expect 16-18 dollars for a drink). I did find the bar tender in the first floor restaurant to be more knowledgeable of off menu drinks and a bit nicer than the top floor. Overall we will certainly be back! It’s a great hotel with a very central location…
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Date of stay: December 2022Trip type: Traveled as a couple
Room Tip: They have a parking garage which has awls park for 33 dollars a day.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from GrandTour16672339849, General Manager at The Westin Portland Harborview
Responded Dec 30, 2022
Thank you for the review, SarahV538! We are thrilled that you and your husband had a great time with us and appreciated our ideal location near the State Theatre and gorgeous views. It is wonderful that Darlene took great care of you and went above and beyond to accommodate your needs. It is our goal to provide a clean and comfortable environment for all guests. We hope to see you again soon at The Westin Portland Harborview! Karl Whipple General Manager The Westin Portland Harborview
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Really nice hotel. Great, attentive staff. Good location in downtown Portland. Rooms were of a nice size and well decorated. Gym was large and well-equipped. Staff put out snacks and drinks mid-afternoon most days including gluten free options.
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Date of stay: December 2022Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from GrandTour16672339849, General Manager at The Westin Portland Harborview
Responded Dec 26, 2022
Thanks for the great rating, sk8indel! We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself and loved our ideal location, kind staff, and spacious accommodations! We hope you plan on visiting The Westin Portland Harborview soon, we'd love to have you back! Karl Whipple General Manager The Westin Portland Harborview
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pros - Good location. Easy walk to the water (and Becky’s Diner). Comfortable quiet room. Friendly, helpful staff. Doreen was super nice as well as the Friday night and Sunday morning receptionists. Cons - Empty body wash dispenser. No biggie. Bar soap available.
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Date of stay: December 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from GrandTour16672339849, General Manager at The Westin Portland Harborview
Responded Dec 4, 2022
Thank you for the review. We are so glad that you loved your stay with us at The Westin Portland Harborview! It is great to know that you appreciated our ideal location, comfortable accommodations, and kind staff. We appreciate your feedback. We hope that we will see you again soon. Karl Whipple General Manager The Westin Portland Harborview
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is in many ways an archetypal corporate hotel but does it really well. It isn't characterful but everything is practiced and efficient. The rooms are a decent size and ours was immaculately clean. It was also nice and quiet and the bed was very comfortable. The reception staff were friendly and helpful. The fitness room is one of the best in any hotel I have stayed in, spacious and extremely well equipped. There is an easy 10 minute walk to the heart of the Old Port area and interesting shops to pass along the way. I have seen some reviews complain about vagrants in the streets surrounding the hotel and it's true that there are quite a lot of homeless but they weren't remotely troublesome. I suspect they have more important things to worry about than tourists. My only reservation about the hotel is the lack of easy car parking nearby; the garage next door isn't cheap, although the hotel will get a small discount for guests. Otherwise no issues and I'd certainly stay here again…
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Date of stay: October 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from GrandTour16672339849, General Manager at The Westin Portland Harborview
Responded Dec 3, 2022
Thanks for the review! It's great to hear that you enjoyed your stay with us and found our rooms to be clean and comfortable! We're also happy to hear that you found our fitness room to be one of the best you've seen in a hotel - we pride ourselves on offering our guests top-notch amenities and service. It is also amazing to hear you were able to take advantage of our prime location near the Old Port area. We're sorry to hear that you found the lack of easy car parking to be an issue during your stay; we do offer discounted parking at the garage next door, but we understand that it's not always convenient or affordable for our guests. We hope you'll give us another chance to provide you with a 5-star experience the next time you're in town! Karl Whipple General Manager The Westin Portland Harborview
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just wanted to let you know we think your policy regarding pets is wonderful. We recently stayed with our two dogs (one small, one medium) and had a great night in Portland. Knowing that we can stay right downtown in a nice hotel without being overcharged or feeling that the dogs are an inconvenience is really a plus for the Westin. Thanks again, see you next time we’re in town.
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Date of stay: November 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from GrandTour16672339849, General Manager at The Westin Portland Harborview
Responded Nov 20, 2022
Thank you for the review, aimonkeyboy. We are thrilled that you loved our pet-friendly accommodations! We hope to welcome you and your pups back soon at The Westin Portland Harborview. Karl Whipple General Manager The Westin Portland Harborview
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$111 - $253 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMainePortland
NUMBER OF ROOMS
289
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Claim Your ListingTHE WESTIN PORTLAND HARBORVIEW $106 ($̶1̶5̶0̶) - Updated 2023 Prices & Hotel Reviews - Maine
Frequently Asked Questions about The Westin Portland Harborview
Which popular attractions are close to The Westin Portland Harborview?
Nearby attractions include Portland Museum of Art (0.10 miles), Victoria Mansion (0.3 miles), and The Wadsworth-Longfellow House (0.2 miles).
What are some of the property amenities at The Westin Portland Harborview?
Some of the more popular amenities offered include a rooftop bar, an on-site restaurant, and a lounge.
What food & drink options are available at The Westin Portland Harborview?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Westin Portland Harborview?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to The Westin Portland Harborview?
Conveniently located restaurants include Isa Bistro, The Green Elephant, and Empire Chinese Kitchen.
Are there opportunities to exercise at The Westin Portland Harborview?
Yes, guests have access to a fitness center and locker rooms available in the fitness center during their stay.
Does The Westin Portland Harborview have an airport shuttle?
Yes, The Westin Portland Harborview offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Westin Portland Harborview have airport transportation?
Yes, The Westin Portland Harborview offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Westin Portland Harborview located near the city center?
Yes, it is 0.5 miles away from the center of Portland.
Are any cleaning services offered at The Westin Portland Harborview?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Portland Harborview?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.