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The Grand Hotel, Kennebunkport Resort Collection

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1 Chase Hill Rd Lower Village, Kennebunk, ME 04043-7666
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$229
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Traveler (97)
Room & Suite (57)
Dining (1)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-in
  • Contactless check-out
Updated 09/14/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Grand Hotel, Kennebunkport Resort Collection
Updated 09/14/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 8 hotels in Kennebunk
The Grand Hotel sits prominently on Chase Hill, with some guestrooms offering views of the Kennebunk River and bustling Dock Square. Featuring classic New England architecture and elegantly appointed rooms, the Grand Hotel is the perfect spot to enjoy your Kennebunkport, Maine vacation. With an onsite art gallery, you can indulge yourself in artistic delights while sipping a glass of bubbly. Our boutique hotel on the edge of Kennebunkport has something for everyone! Steps away from the Grand, you'll find exceptional restaurants, diverse art galleries, and charming boutiques. Kennebunkport also offers several beautiful beaches, perfect for soaking up some rays, shell seeking or a family day at the beach. Paddle a kayak and check out the River, or explore Maine's coast. Hop on a bike or scooter and explore Kennebunkport's winding back roads, or enjoy one of our scenic tours on a classic schooner, lobster boat or whale watch.
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Location

Full view
93Great for walkers
Grade: 93 out of 100
0Restaurantswithin 0 miles
0Attractionswithin 0 miles
Contact
1 Chase Hill Rd Lower Village, Kennebunk, ME 04043-7666
Getting there
Portland Intl Jetport22 miSee all flights
Portsmouth International Airport at Pease26 miSee all flights
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422Reviews10Q+A100Room tips
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Popular mentions
cathy wrote a review Sep 13
Madison, Wisconsin1 contribution
The WORST hotel ever. *arrived at 3 pm check in time. Doors all locked. Called phone. At least someone answered, told us keys left in container near front door. Wow! Now I feel safe. Anyone could grab those keys. 😔 *No staff on site ( except two lovely ladies cleaning rooms. I asked them for hand towels, they apologized— no hand towels arrived today! Really? They tried so hard to help). *Hvac remote was indecipherable. Had us on a Celsius system—really?) *4… count them….4 hangers in the closet. * called phone number for help with hvac system at 8 pm. Said leave a message!!! Really? REALLY? *sent a text to their helpful phone number, received a smiley face reply they were only available 8am-6 pm. REALLY????? * so we are stuck here with no staff on site. No service.
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Date of stay: September 2021Trip type: Traveled as a couple
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SimpleFunTravel wrote a review Aug 2021
New York City, New York1 contribution4 helpful votes
I do not recommend staying at this hotel. Our experience was a very unpleasant, for various reasons listed below. For starters, the carpet in the rooms were dirty, the shower was moldy and there were hairs in the tub, upon arrival. The remote for the fan did not work properly, so the rooms do not cool off in the heart of summer. We had multiple rooms and all of them had the same issue -- leaving me to believe no one has checked on the rooms in a while. The bathroom in the lobby also had no soap during our entire stay, which is especially outrageous during a pandemic. Cleanliness aside, there is absolutely not service here. (And it is a not a cheap hotel.) They have a "contactless check-in" system, but unfortunately, this goes beyond no one being there greet you upon arrival. When you need help, there's a number listed to call or text -- but there's no one to answer! I have never heard of something like this. We had to walk to a different property to get maintenance help for our room. We tried multiple times to reach a manager, but we were not able to speak to anyone. Our stay was horrible -- it actually soured our Kennebunkport experience in general. This is worst hotel I've stayed in. I have never written a review like this, and I'm only doing so in hopes that this can prevent others from making the mistake of staying here. I truly don't believe this hotel should remain open, as it clearly cannot serve paying customers in a functional manner.
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Date of stay: July 2021
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3 Helpful votes
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Marion W wrote a review Aug 2021
2 contributions3 helpful votes
Pull out couch is THE WORST BED EVER. Even though we booked for 3 people and clearly needed the pull out bed, it did not have a blanket or comforter. It took an hour for someone to bring it, and this was at 10pm. There is no one onsite to deal with issues. Management did not acknowledge the problem the next day. The room was over $650/night. We felt totally ripped off and will never stay there again
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Date of stay: August 2021
Value
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Room Tip: don't stay there
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3 Helpful votes
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Response from Terri Terri, General Manager at The Grand Hotel, Kennebunkport Resort Collection
Responded 4 weeks ago
Hi Marion W, On behalf of all of us at the Grand hotel, I extend our sincerest apologies for the bad experience you had while staying with us on your overnight in Kennebunkport. We all wish we were better able to respond to your requests. Thank you for publishing your review and please know we will review how information is relayed to housekeeping for room occupancy. Thank you again
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billsmith13 wrote a review Jul 2021
1 contribution3 helpful votes
My wife and I did just complete a two day stay at your hotel and Kennybunk port We were very disappointed with the room accommodations The actual room we had room 305 did not in anyway look like the room that was depicted on your webpage. The room depicted on the web was large and had plenty of room to move around two chairs . the room we had was tiny barely enough room to move around the bed. Perhaps the room shown on web was a premium room and should have been described as such In room 305 one could barely walk around the king size bed as the room was so small, it had only 1 chair, the rug was dirty and there was a large black stain at the foot of the bed. The bathroom was ok but there was black mold on the tile around the soap an shampoo dispensers. all it would take o remedy that mold on the tile a little cleaner and elbow grease breakfast was terrible, the hotel knew there was 2 of us but they served only 1 6ounce plastic bottle of juice and 1 serving !! you knew there were 2 of us we left after the first night to drive home not wanting to stay the second night Lastly, there was no one to greet guests, the housekeeping service never explained . Although a gentleman named Mark we observed providing courteous service to another couple seeking alternative accommodations ad they too were dissatisfied with the hotel over all a rating of 2 stars is generous some compensation to us seems to me deserved Mary and Bill Smith 13 Powderhorn Way Bill Smith
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Review collected in partnership with this hotel
Date of stay: July 2021
Value
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3 Helpful votes
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Response from Terri Terri, General Manager at The Grand Hotel, Kennebunkport Resort Collection
Responded Jul 25, 2021
Thank you for taking the time to share your detailed review- We are disheartened to hear that your stay was disappointing to say the least. We do wish you reached out to us directly and will use the info you provided here, on this website to contact you.
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KL_W3931 wrote a review Jul 2021
East Chatham, New York, United States3 contributions2 helpful votes
Patrons beware! I cancelled a one night reservation for Sunday 7/11 on Thursday 7/1 due to a family emergency. I called 4 TIMES trying to have an email send with this confirmation! On 7/10 I called AGAIN because I was receiving automated texts welcoming us on our arrival. ONCE AGAIN I was assured that the reservation was in fact cancelled. I then called on Sunday 7/11 when my credit card was charged for the room and resort fee!!! AGAIN, I was informed that the reservation was cancelled and my card would be refunded except the $50 cancellation fee (which despite cancelling 2 weeks prior to our arrival I still thought was extreme, but ok, whatever). I checked this morning and (guess what) my card has been charged AGAIN!!!!! Instead of being refunded, the card was charged for another full night. I called again immediately and in usual fashion there is no one there to take the call. You either get a recording or a message saying they will get back to you. So now I get to wait until someone calls and once again I get to hear the same story about how the reservation was indeed cancelled and how they will refund the card... How many times do you have to call to get someone who knows what they are doing? And despite this, I'm still charged a cancellation fee? Shame on you. This is despicable customer service.
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Date of stay: July 2021
Service
Room Tip: Go elsewhere
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2 Helpful votes
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Response from Murat Koseoglu, Guest Services / Front Office at The Grand Hotel, Kennebunkport Resort Collection
Responded Jul 25, 2021
Hello WYObound, I will investigate your inquiry and reach out to you. Thank you. Regards,
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United StatesMaineKennebunksKennebunk
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Frequently Asked Questions about The Grand Hotel, Kennebunkport Resort Collection
Which popular attractions are close to The Grand Hotel, Kennebunkport Resort Collection?
Nearby attractions include Walker's Point (0.3 miles), Maine-ly Drizzle (0.2 miles), and Maine Art Hill (0.02 miles).
What are some of the property amenities at The Grand Hotel, Kennebunkport Resort Collection?
Some of the more popular amenities offered include free wifi, free parking, and a golf course.
Which room amenities are available at The Grand Hotel, Kennebunkport Resort Collection?
Top room amenities include air conditioning, a flat screen TV, and a seating area.
What food & drink options are available at The Grand Hotel, Kennebunkport Resort Collection?
Guests can enjoy breakfast and complimentary tea during their stay.
Is parking available at The Grand Hotel, Kennebunkport Resort Collection?
Yes, free parking and paid public parking nearby are available to guests.
What are some restaurants close to The Grand Hotel, Kennebunkport Resort Collection?
Conveniently located restaurants include Old Vines Wine Bar, Rococo Ice Cream, and Mornings In Paris.
Are there any historical sites close to The Grand Hotel, Kennebunkport Resort Collection?
Many travelers enjoy visiting Wallingford Farm (3.7 miles) and Perkins Tide Mill (0.4 miles).
Does The Grand Hotel, Kennebunkport Resort Collection have any great views?
Yes, guests often enjoy the city view available here.
Is The Grand Hotel, Kennebunkport Resort Collection accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.