Very friendly staff and having the restaurant onsite was great. The food was awesome and pricing was good. The room was very nice with comfortable bed and very clean. Check in and out process was very easy.
The room was fine. It was clean but needed to be remodeled. We were having a hard time finding a place, so we stopped here. We would be willing to stay there again. The continental was just o.k., but many motels have hot items now.
The carpet in our room was old and looked dirty and the room smelled musty. So we opened the window to let some fresh air in but the cigar smoke from the person standing outside stunk worse than the room. (not the motel's fault but perhaps indicative of the clientele) It was a bit noisy when the bar closed out back, fortunately it was not too late. The "continental" breakfast consisted of mediocre coffee, orange juice, yogurt, and prepackaged bread products. Fortunately, there was a Dunkin Donuts nearby. The worse part was the water in the shower would only get warm, not hot. When we told the person at the desk upon checking out, he said nothing, no apology, nothing. The room was overpriced and no discounts were available.
Awful! My daughter, who is a respectable musician and college student, was traveling alone as she often does between Canada and the States. We have chosen Shiretown Inn for its safety, cleanliness, and hospitality. She has stayed with them twice previously with no incident. We have always booked through booking.com with mom doing the booking but always stating that I was booking for someone else and entered my daughter’s name. In the late evening hours, in the snow, as she was traveling from PEI to home, she stopped for her stay as she always has in the past and WAS TURNED AWAY! I called the hotel and was told that it was because of her age. She is under 21. Mind you, she has stayed there twice previously with no issues and through booking.com. I asked the hotel to please make an exception. They would not. I asked if the woman on the phone with me had any grown children, college kid age, and what she would do if her child were traveling alone and needed a place to stay. She told me she would have been responsible to call the hotel and make sure it was ok. Then she hung up on me. Meanwhile, my weary daughter is crying in her car with now no place to go late at night. Let me be clear: we have ALWAYS booked for my daughter through booking.com, there are NO POLICIES on the hotel’s website or through any other internet source that the hotel has an age restriction of 21. I will NEVER endorse this hotel again and will be sure that all know that they are uncaring, belittling humans who did nothing to help a young girl and her family find solace or rest in a difficult situation. I have worked in customer service my entire life. You don’t ever fare well by quoting policies, not posting policies, not admitting your mistakes, and never making exceptions to the rule when the rule clearly does not apply to the situation in front of you. I will continuously tell others to bypass this establishment even if only as a matter of principle.…
Super comfortable place to stay ,, Sheila at the front desk could not have been more accommodating and friendly to deal with ,, my stay was a absolute pleasure,, looking forward to my next stay at Shiretown ,,,, Jim