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Carretera Federal 307 Chetumal Puerto Juarez Km. 360 + 250, Playa Maroma, Playa del Carmen 77710 Mexico
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Traveler (12929)
360
Panoramas (5)
Pool & Beach (3717)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 05/27/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Catalonia Playa Maroma
Updated 05/27/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 8 in Playa Maroma
Location
4.4
Cleanliness
4.5
Service
4.3
Value
4.1
GreenLeaders Platinum level
Catalonia Playa Maroma is situated in the Mayan Riviera, at only 35 kilometers south of Cancun and 20 kilometers north of Playa del Carmen. Regarding to the Travel Channel, Playa Maroma is one of the most beautiful beaches of the world. The typical Mexican decoration with its vibrant colors and palapa roofs surrounded by the native jungle make this resort the perfect place to spend a wonderful vacation. The Mayan World has to offer a lot to its visitors.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Private pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Poolside bar
Snorkeling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
Telephone
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English, Spanish
11105Reviews2093Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
Christina C wrote a review Today
2 contributions
Loved the layout of this resort. The beach was amazing and the pool parties was a blast. Would not hesitate to go back to this resort again. The Pool was always super clean and we loved the outdoor food station. The room was very clean and the beds were comfortable for a 6 night stay.
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Date of stay: June 2021
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nicc0te wrote a review May 15
1 contribution
Perfect vacations! The food was excellent, the service was perfect and everything is clean. My only suggestion would be to have more effeciant AC in the bedrooms and to have some relax moments at the pool without any animation. Thank you for the nice stay!
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
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MEFANWY wrote a review May 12
MANCHESTER5 contributions3 helpful votes
Me and my husband stayed here for 2 weeks the last week of April and 1st week in May. This is our 5 th visit to Mexico and this is the worst resort we have ever stayed at. It’s not a 4 or 5 star 🌟 I would only rate it a 3 star. The food wasn’t great even in the a la carte restaurants and main buffet food was awful. Our 2 nd week the hotel was running out of stock of stuff behind the bars and in the a la cadre’s . Some of the staff were very rude and arrogant and left my husband standing there for ages at the bar for a drink while they served all the Mexicans on holiday there. We chose to stay here as in Feb 2020 we stayed at the Catalonia in the Dom Rep, do not waste your money and go here it’s definitely not worth the money we paid. Never again. Have a look at the pictures of the Hotel that I have posted, this is not a 5 star 🌟 hotel.
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Date of stay: April 2022Trip type: Traveled
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Response from Social Media Catalonia Hotels and Resorts, Marketing at Catalonia Playa Maroma
Responded 4 days ago
Dear guest, Thank you for allowing Catalonia Playa Maroma to be your accommodation, despite the final result, it has been a pleasure. Please know that feedback on your experience is our primary source for continuous improvement. The operating committee takes into account the observations and scores that are shared and, based on them, a plan is created that allows us to avoid repeating these deficiencies and thus achieve the entire satisfaction of our future guests. Thank you for bringing this to our attention, and we hope you will accept an apology for the unmet expectations. We remain entirely at your service in the hope that you will give us another opportunity to serve you again and above all, change the impression you currently have of us. Greetings,
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Anthony C wrote a review May 10
1 contribution
Great experience at Catalonia playa Maroma ! As exclusive members we felt very welcome and taken care of! Especially from our concierge Victor who was absolutely fantastic ! Welcoming, professional and attentive ! Great person, this trip was a success and he contributed to it all ! Great hotel and staff :) Would highly recommend .. a lot of lush greenery feels like your in the jungle !!
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Date of stay: May 2022Trip type: Traveled
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Response from Social Media Catalonia Hotels and Resorts, Marketing at Catalonia Playa Maroma
Responded 6 days ago
Dear Anthony, ¡Muchas gracias! What a joy to know that you have returned home with an unforgettable experience that you would like to repeat. We thank you have mentioned the highlights of your stay, no doubt, we will share your opinion with our colleagues that made your visit successful in all aspects. We are waiting for you with open arms next year. Best regards,
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barrman70 wrote a review May 9
1 contribution1 helpful vote
We would not recommend this resort to anyone. Accommodations were not as advertised or what we paid for. Employees were not helpful and attempted to scam us on a trip into town that we arranged with the hotel and paid for. Dinner reservation were done online and did not work most of the time. Any questions for employees was met with them pointing to a QR code that did not work. Food we were able to eat was very good.
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Review collected in partnership with this hotel
Date of stay: May 2022
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Gyongyi H wrote a review May 8
1 contribution
Best hotel are the service staff is very very nice and very friendly especially the lady who clean my room her name is Lupita. And thanks for Victor and Ruben best service ever. I can recommend for everybody this hotel it's very nice very nice
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Date of stay: April 2022Trip type: Traveled
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Response from Social Media Catalonia Hotels and Resorts, Marketing at Catalonia Playa Maroma
Responded 1 week ago
Dear Gyongyi, Thank you very much! Your recommendation means a lot to us, it will be a pleasure for our team to welcome you and pamper all of yours. We will share your recognition with our colleagues, we are sure it will encourage them to continue offering their best. Thank you very much for your visit, we hope to have you back very soon. Sincerely,
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João Pedro wrote a review May 8
1 contribution
Staff very nice and always helpful! Animation team was very professional… Not very much variety of food, but the taste was good. Pool too small and not enough chairs for everybody. Environment, nature and animals make this place very special. Beach is clean but sometimes has to much sea plants.
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Date of stay: May 2022Trip type: Traveled
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Response from Social Media Catalonia Hotels and Resorts, Marketing at Catalonia Playa Maroma
Responded 1 week ago
Dear João Pedro, On behalf of the entire staff of Catalonia Playa Maroma, thank you very much! Your opinion is valuable for us, it allows us to know areas of opportunity in which we must work to achieve the total satisfaction of our guests. I will convey your comments about the gastronomy variety and plenty of furniture around the pool to the relevant areas to make the necessary changes. Thank you very much for having stayed with us and we will be happy to host you again. Best regards,
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olgaxrist wrote a review May 6
1 contribution
This is not a big resort, I would like to thank the work of the whole team! They are all very friendly, attentive and diligent! Food in variety is the same as everywhere else on all inclusive, but cooked delicious! We ate a lot of fruits, salads, beef, pizza, pastries. The only thing that saddened me was the seaweed sargassum in the water and on the beach, the team always cleans them up, but global warming has spoiled such beautiful beaches of the Riviera Maya.
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Review collected in partnership with this hotel
Date of stay: May 2022
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Location
Cleanliness
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Traveller1983Wales wrote a review May 6
Wales141 contributions88 helpful votes
We loved our stay at Catalonia! Visited for a week with 2 kids, and wasn't long enough. Kids Club: awesome, easy to drop off included inside activities as well as pool time/ beach tennis. Shame wasn't an evening service. Shout outs to Alex and Luis for always having so much energy Restaurants: all good, tapas a little disappointing. Make sure book table for the japanese to see the "show" Privilege: we found worth it to have Bloved, but sometimes the staff greeting there were a little moody. On one occasion we hadn't booked but it was 8am and there was plenty space, didn't feel like being reprimanded for no booking when system only allows bookings 1 hour + in advance, leaving lack chance to be spontaneous Pools: lovely Beach: a lot of seaweed, but white sands and some water sports included Shows: mixed but kids enjoyed! Our favourites were the beach parties
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Date of stay: April 2022
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Pardis H wrote a review May 5
1 contribution
The whole animation team made our trip the best experience ever!! Especially Nico, Enrico, Alex and Lizbeth!! The organization is great and they make sure you have the most fun!! Thank you so much everyone <3
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Date of stay: May 2022Trip type: Traveled
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Response from Social Media Catalonia Hotels and Resorts, Promocionar at Catalonia Playa Maroma
Responded 1 week ago
Dear guest, thank you for taking the time to share your positive impression of the entertainment team. We agree with you, their energy is inexhaustible and they certainly manage to cheer everyone up with their upbeat attitude. We will share with all of them your appreciation. Thank you very much for this opportunity. Hopefully, you will come back soon. Regards,
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PRICE RANGE
$186 - $250 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
catalonia playa maroma hotel playa del carmen, catalonia playa maroma del carmen, playa maroma
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Maroma
NUMBER OF ROOMS
404
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Frequently Asked Questions about Catalonia Playa Maroma
Which popular attractions are close to Catalonia Playa Maroma?
Nearby attractions include Aqua Nick (4.6 miles), Cirque du Soleil Joyà (2.2 miles), and Jungala Aqua Experience (2.4 miles).
What are some of the property amenities at Catalonia Playa Maroma?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Catalonia Playa Maroma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Catalonia Playa Maroma?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Catalonia Playa Maroma?
Yes, free parking is available to guests.
What are some restaurants close to Catalonia Playa Maroma?
Conveniently located restaurants include Tramonto, Nektar at Vidanta Riviera Maya, and Il Olivo.
Are there opportunities to exercise at Catalonia Playa Maroma?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Catalonia Playa Maroma have airport transportation?
Yes, Catalonia Playa Maroma offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Catalonia Playa Maroma located near the city center?
Yes, it is 0.07 miles away from the center of Playa Maroma.
Are any cleaning services offered at Catalonia Playa Maroma?
Yes, dry cleaning and laundry service are offered to guests.
Does Catalonia Playa Maroma offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.