Loved the layout of this resort. The beach was amazing and the pool parties was a blast. Would not hesitate to go back to this resort again. The Pool was always super clean and we loved the outdoor food station. The room was very clean and the beds were comfortable for a 6 night stay.
Perfect vacations! The food was excellent, the service was perfect and everything is clean. My only suggestion would be to have more effeciant AC in the bedrooms and to have some relax moments at the pool without any animation. Thank you for the nice stay!
Me and my husband stayed here for 2 weeks the last week of April and 1st week in May. This is our 5 th visit to Mexico and this is the worst resort we have ever stayed at. It’s not a 4 or 5 star 🌟 I would only rate it a 3 star. The food wasn’t great even in the a la carte restaurants and main buffet food was awful. Our 2 nd week the hotel was running out of stock of stuff behind the bars and in the a la cadre’s . Some of the staff were very rude and arrogant and left my husband standing there for ages at the bar for a drink while they served all the Mexicans on holiday there. We chose to stay here as in Feb 2020 we stayed at the Catalonia in the Dom Rep, do not waste your money and go here it’s definitely not worth the money we paid. Never again. Have a look at the pictures of the Hotel that I have posted, this is not a 5 star 🌟 hotel.…
Great experience at Catalonia playa Maroma ! As exclusive members we felt very welcome and taken care of! Especially from our concierge Victor who was absolutely fantastic ! Welcoming, professional and attentive ! Great person, this trip was a success and he contributed to it all ! Great hotel and staff :) Would highly recommend .. a lot of lush greenery feels like your in the jungle !!
We would not recommend this resort to anyone. Accommodations were not as advertised or what we paid for. Employees were not helpful and attempted to scam us on a trip into town that we arranged with the hotel and paid for. Dinner reservation were done online and did not work most of the time. Any questions for employees was met with them pointing to a QR code that did not work. Food we were able to eat was very good.
Best hotel are the service staff is very very nice and very friendly especially the lady who clean my room her name is Lupita. And thanks for Victor and Ruben best service ever. I can recommend for everybody this hotel it's very nice very nice
Staff very nice and always helpful! Animation team was very professional… Not very much variety of food, but the taste was good. Pool too small and not enough chairs for everybody. Environment, nature and animals make this place very special. Beach is clean but sometimes has to much sea plants.
This is not a big resort, I would like to thank the work of the whole team! They are all very friendly, attentive and diligent! Food in variety is the same as everywhere else on all inclusive, but cooked delicious! We ate a lot of fruits, salads, beef, pizza, pastries. The only thing that saddened me was the seaweed sargassum in the water and on the beach, the team always cleans them up, but global warming has spoiled such beautiful beaches of the Riviera Maya.
We loved our stay at Catalonia! Visited for a week with 2 kids, and wasn't long enough. Kids Club: awesome, easy to drop off included inside activities as well as pool time/ beach tennis. Shame wasn't an evening service. Shout outs to Alex and Luis for always having so much energy Restaurants: all good, tapas a little disappointing. Make sure book table for the japanese to see the "show" Privilege: we found worth it to have Bloved, but sometimes the staff greeting there were a little moody. On one occasion we hadn't booked but it was 8am and there was plenty space, didn't feel like being reprimanded for no booking when system only allows bookings 1 hour + in advance, leaving lack chance to be spontaneous Pools: lovely Beach: a lot of seaweed, but white sands and some water sports included Shows: mixed but kids enjoyed! Our favourites were the beach parties…
The whole animation team made our trip the best experience ever!! Especially Nico, Enrico, Alex and Lizbeth!! The organization is great and they make sure you have the most fun!! Thank you so much everyone <3