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Maroma, A Belmond Hotel, Riviera Maya

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Carretera Cancún-Tulum Km 51, Playa Maroma, Playa del Carmen 77710 Mexico
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Traveler (1371)
Room & Suite (545)
Dining (202)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 12/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 12/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 8 hotels in Playa Maroma
Location
4.8
Cleanliness
4.8
Service
4.8
Value
4.2
Travelers' Choice
GreenLeaders Gold level
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Wifi
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast in the room
Poolside bar
Diving
Tennis court
Billiards
Children Activities (Kid / Family Friendly)
Airport transportation
Business Center with Internet Access
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Housekeeping
Interconnected rooms available
Private balcony
Room service
Minibar
Safe
VIP room facilities
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
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Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Luxury
Languages Spoken
English, Spanish, Portuguese
1497Reviews101Q+A100Room tips
Traveler rating
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Daniella Martinez wrote a review Sep 2021
1 contribution
When my husband and I were touring venues to host our wedding in Mexico, we stopped by this boutique hotel and I fell in love. Because all our guests wouldn't be able to afford the price tag, we married at Dreams Tulum, but the moment our wedding guests returned to the states, we made our way over to Belmond Maroma for a mini honeymoon in the fall of 2018. I still think about that vacation today. I've never written a review for a hotel, and we've since visited Italy and Hawai'i and stayed at a couple of hotels 3x the cost of this hotel, but the Belmond Maroma is still the best hotel I've had the pleasure of visiting. It is worth every penny. I have never had better dine-in room service, the staff were amazing, our private dinner on the beach was most romantic, and the drinks and food are five star. Most of all, though, the property is just gorgeous. Walking around it alone is entertainment, and the indoor/outdoor spa is out of a dream and not to be missed. The architecture and landscaping transform you into a completely relaxed state. Rooms are their own private villas, with coffee delivered on each guest's porch every morning at the desired time. I've never been on a yoga retreat, but I imagine it's something like staying at the Belmond (from what I recall, they offer yoga classes and other great activities, including spending some time with their bees). I've checked the website frequently to see when renovations would be complete because I can't wait to return. I hope they keep the boutique feel because this place is truly one of a kind.
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Date of stay: September 2021
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Federico Echaiz, General Manager at Maroma, A Belmond Hotel, Riviera Maya
Responded Sep 22, 2021
Dear DMartinezNorman, Thank you for such a wonderful review. It pleases me to know that despite the time elapsed, you still hang on to such great memories with so much detail of your last stay at our little paradise. I and the entire Maroma team will look forward to welcoming you back when the time comes, to make new and lasting memories. Until then, Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tod R wrote a review Apr 2021
San Francisco, California26 contributions72 helpful votes
We have been to Belmond Maroma many times (20+ I think) since our honeymoon in 1996 and most recently in April 2021. We have only been to one other resort in the world more than once (twice to that one) which will tell you what we think of this resort. Great people, location, beach, food, drinks and spa. We never leave this place once we enter the gate for the 1.6 km path through the mangroves to the resort. The best part is the staff some of whom have been there since 1996. Thanks especially to Antonio, Sergio, Sandra, Luise and Manuel. They closed yesterday the 16th for an 18 month renovation and will be managed by LVMH afterwards. The staff are almost all leaving to find other jobs but we hope many will return. We will give the "new" resort a try once it reopens but we are worried that they will make too many changes and that the staff will be all new. We'll see.
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Date of stay: April 2021
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Federico Echaiz, General Manager at Maroma, A Belmond Hotel, Riviera Maya
Responded Apr 19, 2021
Dear Tod, I am deeply grateful for your trust and confidence during all these years. It is a great feeling for me to know that you have been part of every facet of Maroma and that you will be back once our little paradise is ready to welcome you. You will definitely be reunited with familiar faces and a new look of Maroma that I am sure you will be pleased with. In the meantime, Antonio, Sergio, Sandra, Luis, Manuel and I send you our best regards. See you in 2022. Federico Echaiz Area Manager Mexico / General Manager Maroma, a Belmond Hotel, Riviera Maya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michael T wrote a review Mar 2021
New York City, New York3 contributions2 helpful votes
We’ve visited this hotel a number of times in the past and spent several weeks here this winter during Covid with our two small children. Staff couldn’t have been more accommodating and kind, food is superb, beach is beautiful, great service and warm hospitality. Highly recommend and hope the professional staff that have worked at this property for many years will return when their planned remodel concludes, look forward to visiting again in a few years once complete. Thanks from our family to all of the staff at Maroma, you’re all world class hospitality professionals.
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Date of stay: January 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Federico Echaiz, Director General at Maroma, A Belmond Hotel, Riviera Maya
Responded Mar 29, 2021
Dear michaeltalve, Thank you for choosing us as your favorite place during all these years; it has been a true pleasure welcoming you and your family back with us and helped you to be disconnected from the real world outside while enjoying the serenity that surrounds us. I appreciate your kind and encouraging words about our Maroma team; they were very happy to hear from you, as much as I was. While the time comes for you to return, I cordially invite you to discover the wonderful world of Belmond. Receive our kindest regards, Federico Echaiz Area Manager Mexico / General Manager Maroma, a Belmond Hotel, Riviera Maya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nessaroo wrote a review Mar 2021
Minneapolis, Minnesota70 contributions13 helpful votes
+1
This was our sixth stay at what is one of our favorite resorts in Mexico. We started coming to Maroma before it became a Belmond and found the change to Belmond did not disrupt the character of this charming property. We were told that they are closing for renovations... however, we truly hope they retain all the understated charm and “hominess” that draws us back year after year. We’re excited to return when they reopen!
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Date of stay: March 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Federico Echaiz, Director General at Maroma, A Belmond Hotel, Riviera Maya
Responded Mar 29, 2021
Dear solsearching, We are deeply grateful for the trust we have had from you during all these years and for being your preferred resort in Mexico to relax and spend a marvelous time. It has been amazing to host you recently and I am glad to read that your stay has been simply wonderful. We will be very happy to see you when the time comes. In the meantime, I and the entire Maroma team send you our best regards and surely invite you to keep discovering the wonderful world of Belmond. Federico Echaiz Area Manager Mexico / General Manager Maroma, a Belmond Hotel, Riviera Maya.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CMFalcone wrote a review Mar 2021
1 contribution
Absolutely fantastic. In every way. From the check-in to the service to the food that was always super fresh. I highly recommend the tequila tasting dinner-truly unique and terrific. Spend time at the bar as the bartender is the best. He will guide you through a tasting of excellent tequilas or make your favorite. The 5 srat dinner was excellent as well. Forgot to iention the beach is gorgeous with awesome service. No complaints and we travel all over the world.
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Review collected in partnership with this hotel
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Federico Echaiz, General Manager at Maroma, A Belmond Hotel, Riviera Maya
Responded Mar 19, 2021
Dear CMFalcone, Thank you for sharing such lovely words about your recent stay at Maroma, a Belmond Hotel. We are truly delighted to learn that every moment of your time with us has been -in your own words- absolutely fantastic and that you gave us the opportunity to immerse you in our well-known true deluxe Mexican experience. We look forward to seeing you soon. In the meantime, take care and stay well. Best regards, Federico Echaiz Area Manager Mexico / General Manager Maroma, a Belmond Hotel, Riviera Maya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LoveZeroG wrote a review Mar 2021
Minneapolis, Minnesota35 contributions64 helpful votes
If you can drop everything and come in the next month, do it. We have come multiple times in the past, and I have a couple of previous reviews on the property. This had to be the best time yet. Our arrival was seamless, Covid protocols were followed religiously by staff and everyone was helpful. Although Freddy has moved a bit south to another resort with some of the other staff for the renovations, drinks and service are still great. Speaking of that, I had no idea that there was a renovation coming and that Maroma was closing around April 15th. I feel blessed that we were able to come before it shut down for 18 months as we had been thinking of coming in June. So, if you can make a trip happen here in the next couple of weeks, do it. This was the first time we were upgraded upon arrival as we were celebrating something special. And wow what an upgrade. It was a wonderful master suite, separate sitting area, large bathroom and bedroom. We truly appreciated the extra upgrades and bottle of wine to celebrate. No problem getting a beach bed, and it actually was fairly busy due to a large group of teen popular on Instagram. They had fireworks for one of their dinners which happened to be our last night there and when we were eating outside right on the beach. Absolutely perfect way to end the evening. Sergio assisted us at the beach-he is always been so friendly and awesome to talk with, and it was great to see him again. Hugo also helped us the one day Sergio had off and he was great too! I have mentioned seaweed in previous reviews. Well folks, it has finally returned to what I remember when we first came in 2007, and then it was voted to be in the top 10 best beach in the world. Clear, very little seaweed the entire time. No smell, no large piles at the end of the resort, just simply wonderful. Covid testing was simple. You arrange which test you want with staff and they arrange for someone to come to the hotel. We received our results in one day. We tested before we came just to be safe and not worry so much about it. Cleaning staff was absolutely perfect-room was thoroughly cleaned each time, with turn down each night and re-stocking if needed. Our dinner was absolutely wonderful each and every night. Valentine helped us for most of our meals and I loved talking with him and his suggestions were spot on. Thank you to Deborah and Sabrina for your help with any planning or questions. You both are great at your jobs and helped us with anything we needed. We can't wat until you re-open. We will return as soon as it does and bring some friends with us to also enjoy. Please feel free to message me if and when you know the dates, but I will check the website and can find out that way too. What a perfect trip we will always remember. Thank you everyone at Maroma-stay well.
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Date of stay: February 2021
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Room Tip: All rooms are wonderful
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Federico Echaiz, General Manager at Maroma, A Belmond Hotel, Riviera Maya
Responded Mar 12, 2021
Dear LoveZeroG, I sincerely appreciate the time you have taken to express how much this last visit to your home away from home, Maroma, a Belmond Hotel, has meant to you. You have been loyal repeat guests and we value that. I will most definitely be sharing your kind words and accolades with all those you have mentioned, as well as with the entire Maroma family, for their unique and outstanding performances which have made your stay, a memorable occasion. I look forward to seeing your names in our arrival lists, when the time comes, for more successful escapes to your newly renovated home away from home. Until then, take care and be safe. Federico Echaiz Area Manager Mexico / General Manager Maroma, a Belmond Hotel, Riviera Maya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
FarAway418728 wrote a review Feb 2021
1 contribution
Beautiful property! Fantastic service. The culinary experience was out-of-this-world. You never have to leave the grounds. I cannot say enough good things about this place! One of our favorite places in the world to escape the rush and relax!
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Review collected in partnership with this hotel
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Federico Echaiz, General Manager at Maroma, A Belmond Hotel, Riviera Maya
Responded Feb 27, 2021
Dear FarAway418728, Thank you for taking a moment to share such lovely words of your recent stay with me and our TripAdvisor readers. I am pleased to learn that every single aspect of your experience at Maroma, a Belmond Hotel, Riviera Maya, has been phenomenal, but most of all, that you gave us the opportunity to welcome you in this Mexican haven to escape from the real world outside. The entire Maroma team and I look forward to seeing you soon. In the meantime, stay well. Best wishes, Federico Echaiz Area Manager Mexico / General Manager Maroma, a Belmond Hotel, Riviera Maya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Karponi wrote a review Feb 2021
New York City, New York11 contributions12 helpful votes
The 3 stars is solely for how nice the staff was. However being friendly is not all you need to run a hotel successfully. They are sorely lacking in communication. Upon arrival we asked for coffee at 7:30 am. It came everyday at 6-6:30 waking us up with noise. We repeatedly told them of the mistake and it continued. I know these are first world problems but when you pay 5 star prices you expect a certain level of service. Rusty nails we found on the beach stayed there all week. Dirty glasses not picked up and having to ask for towel beach chair set up. I would say one of the biggest issues was that have the open closet in the bathroom leaving your clothing damp all week. Food ordered at the restaurant is often brought out room temperature and with out accompanying garnishes forcing you to wait longer to eat. Coffee brought with out milk and sugar. We were there for a birthday and the days leading up reminded them of the special table we wanted. We arrived that night only to have to wait because nothing had been prepared. If this is how the hotel preforms at perhaps a quarter capacity I can not imagine if this was precovid times. I hope when they close this April and remodel they get their act together so that charging people 5 star prices doesn’t feel like such a scam.
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Date of stay: February 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Federico Echaiz, General Manager at Maroma, A Belmond Hotel, Riviera Maya
Responded Feb 25, 2021
Dear Karporini, Thank you for taking the time to share with me your recent experience through this platform. I have read your correspondence and carefully reviewed your comments, as we take customer feedback extremely seriously. Know that I have actively followed-up on your input with my management team to ensure that our service, communication, and attention to detail in all areas are consistent at all times. On the other hand, I am saddened and most of all surprised by your comments concerning the birthday celebration. Since it is my understanding that both our Executive Chef and his team were on top of things at all times to ensure that from beginning to end, all the details of the Chef's Table were tailored according to your specifications. Nevertheless, it is disappointing to learn that you have left with a negative feeling of your vacation despite our efforts to comply with your requests. Please accept my sincere apologies for the inconvenience and rest assured I will continue to work closely with our teams to ensure we are providing our guests with the service they deserve. Should you have occasion to return to this part of the Caribbean, we would be delighted to welcome you back. Until then, stay well and best wishes from Mexico. Federico Echaiz Area Manager Mexico / General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
gbrooksct11 wrote a review Feb 2021
1 contribution
Authentic Mexican property, Mayan hospitality! If looking for relaxing vacation this is it! All staff goes above and beyond to make you feel welcomed and right at home. Pristine property, pristine beach, Spa is world class. Pricey but worth it!
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Review collected in partnership with this hotel
Date of stay: February 2021
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Federico Echaiz, General Manager at Maroma, A Belmond Hotel, Riviera Maya
Responded Feb 20, 2021
Dear gbrooksct11, We appreciate you having shared your lovely review of your recent stay with us at Maroma, a Belmond Hotel, Riviera Maya. It pleases me to learn that you had a wonderful time while allowing us to pamper you with our genuine hospitality that we are so well-known for. Thank you for choosing our little paradise to enjoy a relaxing vacation. We hope to have the opportunity to seeing you back soon. In the meantime, take care and stay well. With my very best, Federico Echaiz Area Manager Mexico / General Manager Maroma, a Belmond Hotel, Riviera Maya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Julian S wrote a review Feb 2021
Miami, Florida12 contributions17 helpful votes
And Belmond Maroma did it again! We spent 3 nights with the kids and it was an absolute pleasure... again! Federico Echaiz and team really know how to take hospitality to the next level. We look forward to coming back once the resort re-opens and find the same friendly faces! Kindly!
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Date of stay: February 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Federico Echaiz, General Manager at Maroma, A Belmond Hotel, Riviera Maya
Responded Feb 17, 2021
Dear 603julians, I appreciate you sharing your lovely review through this platform. It has been a real pleasure having you back at this, your home away from home, Maroma, a Belmond Hotel. Thank you for your wonderful words, which I have shared with the rest of my team who, like me, were happy to hear from you. We look forward to seeing you back to continue offering you the best of our experiences. In the meantime, take care and see you soon. Best regards, Federico Echaiz Area Manager Mexico / General Manager Maroma, a Belmond Hotel, Riviera Maya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$877 - $1,106 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
maroma resort and spa by orient-express hotel playa del carmen, maroma resort spa, maroma hotel playa del carmen
FORMERLY KNOWN AS
Belmond Maroma Resort & Spa
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Maroma
NUMBER OF ROOMS
63
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Frequently Asked Questions about Maroma, A Belmond Hotel, Riviera Maya
Which popular attractions are close to Maroma, A Belmond Hotel, Riviera Maya?
Nearby attractions include Aqua Nick (4.4 miles), Cirque du Soleil Joyà (2.0 miles), and Jungala Aqua Experience (2.2 miles).
What are some of the property amenities at Maroma, A Belmond Hotel, Riviera Maya?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Maroma, A Belmond Hotel, Riviera Maya?
Top room amenities include a minibar, air conditioning, and a pool view.
What food & drink options are available at Maroma, A Belmond Hotel, Riviera Maya?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Maroma, A Belmond Hotel, Riviera Maya?
Yes, free parking is available to guests.
What are some restaurants close to Maroma, A Belmond Hotel, Riviera Maya?
Conveniently located restaurants include Tramonto, Il Olivo, and Nektar at Vidanta Riviera Maya.
Are there opportunities to exercise at Maroma, A Belmond Hotel, Riviera Maya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Maroma, A Belmond Hotel, Riviera Maya have airport transportation?
Yes, Maroma, A Belmond Hotel, Riviera Maya offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Maroma, A Belmond Hotel, Riviera Maya located near the city center?
Yes, it is 0.3 miles away from the center of Playa Maroma.
Are any cleaning services offered at Maroma, A Belmond Hotel, Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Maroma, A Belmond Hotel, Riviera Maya offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.