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Maroma A Belmond Hotel

Carretera Cancun-Tulum, Km 51, Playa Maroma, Playa del Carmen 77710 Mexico
Update from hotel: This property is temporarily closed until 05/17/2022.Read more
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Traveler (1371)
Room & Suite (554)
Dining (197)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 12/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 12/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#4 of 8 hotels in Playa Maroma
Travelers' Choice
GreenLeaders Gold level
This place is temporarily closed Maroma’s Next Chapter. Our doors have closed for an extensive renovation. We look forward to showing you a new vision of beachside bliss and Mayan magic in the near future. For now, we invite you to get in touch for more information or to discover Belmond’s full collection of legendary travel adventures across the globe. Experience the artistic beauty of central Mexico at Casa de Sierra Nevada, or find a Caribbean sanctuary at Cap Juluca or La Samanna. We’ll see you in 2022.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Breakfast in the room
Poolside bar
Tennis court
Children Activities (Kid / Family Friendly)
Airport transportation
Business Center with Internet Access
Meeting rooms
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Steam room
Waxing services
24-hour security
Baggage storage
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Interconnected rooms available
Private balcony
Room service
VIP room facilities
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
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Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
English, Spanish, Portuguese
1496Reviews100Q+A100Room tips
Traveler rating
  • 1,230
  • 157
  • 51
  • 35
  • 23
Time of year
Traveler type
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Popular mentions
Daniella Martinez wrote a review Sep 2021
1 contribution
When my husband and I were touring venues to host our wedding in Mexico, we stopped by this boutique hotel and I fell in love. Because all our guests wouldn't be able to afford the price tag, we married at Dreams Tulum, but the moment our wedding guests returned to the states, we made our way over to Belmond Maroma for a mini honeymoon in the fall of 2018. I still think about that vacation today. I've never written a review for a hotel, and we've since visited Italy and Hawai'i and stayed at a couple of hotels 3x the cost of this hotel, but the Belmond Maroma is still the best hotel I've had the pleasure of visiting. It is worth every penny. I have never had better dine-in room service, the staff were amazing, our private dinner on the beach was most romantic, and the drinks and food are five star. Most of all, though, the property is just gorgeous. Walking around it alone is entertainment, and the indoor/outdoor spa is out of a dream and not to be missed. The architecture and landscaping transform you into a completely relaxed state. Rooms are their own private villas, with coffee delivered on each guest's porch every morning at the desired time. I've never been on a yoga retreat, but I imagine it's something like staying at the Belmond (from what I recall, they offer yoga classes and other great activities, including spending some time with their bees). I've checked the website frequently to see when renovations would be complete because I can't wait to return. I hope they keep the boutique feel because this place is truly one of a kind.
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Date of stay: September 2021
Sleep Quality
Response from Federico Echaiz, General Manager at Maroma A Belmond Hotel
Responded Sep 22, 2021
Dear DMartinezNorman, Thank you for such a wonderful review. It pleases me to know that despite the time elapsed, you still hang on to such great memories with so much detail of your last stay at our little paradise. I and the entire Maroma team will look forward to welcoming you back when the time comes, to make new and lasting memories. Until then, Best regards,
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Tod R wrote a review Apr 2021
San Francisco, California26 contributions72 helpful votes
We have been to Belmond Maroma many times (20+ I think) since our honeymoon in 1996 and most recently in April 2021. We have only been to one other resort in the world more than once (twice to that one) which will tell you what we think of this resort. Great people, location, beach, food, drinks and spa. We never leave this place once we enter the gate for the 1.6 km path through the mangroves to the resort. The best part is the staff some of whom have been there since 1996. Thanks especially to Antonio, Sergio, Sandra, Luise and Manuel. They closed yesterday the 16th for an 18 month renovation and will be managed by LVMH afterwards. The staff are almost all leaving to find other jobs but we hope many will return. We will give the "new" resort a try once it reopens but we are worried that they will make too many changes and that the staff will be all new. We'll see.
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Date of stay: April 2021
Sleep Quality
2 Helpful votes
Response from Federico Echaiz, General Manager at Maroma A Belmond Hotel
Responded Apr 19, 2021
Dear Tod, I am deeply grateful for your trust and confidence during all these years. It is a great feeling for me to know that you have been part of every facet of Maroma and that you will be back once our little paradise is ready to welcome you. You will definitely be reunited with familiar faces and a new look of Maroma that I am sure you will be pleased with. In the meantime, Antonio, Sergio, Sandra, Luis, Manuel and I send you our best regards. See you in 2022. Federico Echaiz Area Manager Mexico / General Manager Maroma, a Belmond Hotel, Riviera Maya
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Michael T wrote a review Mar 2021
New York City, New York1 contribution1 helpful vote
We’ve visited this hotel a number of times in the past and spent several weeks here this winter during Covid with our two small children. Staff couldn’t have been more accommodating and kind, food is superb, beach is beautiful, great service and warm hospitality. Highly recommend and hope the professional staff that have worked at this property for many years will return when their planned remodel concludes, look forward to visiting again in a few years once complete. Thanks from our family to all of the staff at Maroma, you’re all world class hospitality professionals.
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Date of stay: January 2021Trip type: Traveled with family
1 Helpful vote
Response from Federico Echaiz, Director General at Maroma A Belmond Hotel
Responded Mar 29, 2021
Dear michaeltalve, Thank you for choosing us as your favorite place during all these years; it has been a true pleasure welcoming you and your family back with us and helped you to be disconnected from the real world outside while enjoying the serenity that surrounds us. I appreciate your kind and encouraging words about our Maroma team; they were very happy to hear from you, as much as I was. While the time comes for you to return, I cordially invite you to discover the wonderful world of Belmond. Receive our kindest regards, Federico Echaiz Area Manager Mexico / General Manager Maroma, a Belmond Hotel, Riviera Maya
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Nessaroo wrote a review Mar 2021
Minneapolis, Minnesota69 contributions11 helpful votes
This was our sixth stay at what is one of our favorite resorts in Mexico. We started coming to Maroma before it became a Belmond and found the change to Belmond did not disrupt the character of this charming property. We were told that they are closing for renovations... however, we truly hope they retain all the understated charm and “hominess” that draws us back year after year. We’re excited to return when they reopen!
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Date of stay: March 2021Trip type: Traveled as a couple
Response from Federico Echaiz, Director General at Maroma A Belmond Hotel
Responded Mar 29, 2021
Dear solsearching, We are deeply grateful for the trust we have had from you during all these years and for being your preferred resort in Mexico to relax and spend a marvelous time. It has been amazing to host you recently and I am glad to read that your stay has been simply wonderful. We will be very happy to see you when the time comes. In the meantime, I and the entire Maroma team send you our best regards and surely invite you to keep discovering the wonderful world of Belmond. Federico Echaiz Area Manager Mexico / General Manager Maroma, a Belmond Hotel, Riviera Maya.
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CMFalcone wrote a review Mar 2021
1 contribution
Absolutely fantastic. In every way. From the check-in to the service to the food that was always super fresh. I highly recommend the tequila tasting dinner-truly unique and terrific. Spend time at the bar as the bartender is the best. He will guide you through a tasting of excellent tequilas or make your favorite. The 5 srat dinner was excellent as well. Forgot to iention the beach is gorgeous with awesome service. No complaints and we travel all over the world.
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Review collected in partnership with this hotel
Date of stay: March 2021
Sleep Quality
Response from Federico Echaiz, General Manager at Maroma A Belmond Hotel
Responded Mar 19, 2021
Dear CMFalcone, Thank you for sharing such lovely words about your recent stay at Maroma, a Belmond Hotel. We are truly delighted to learn that every moment of your time with us has been -in your own words- absolutely fantastic and that you gave us the opportunity to immerse you in our well-known true deluxe Mexican experience. We look forward to seeing you soon. In the meantime, take care and stay well. Best regards, Federico Echaiz Area Manager Mexico / General Manager Maroma, a Belmond Hotel, Riviera Maya
Read more
$446 - $931 (Based on Average Rates for a Standard Room)
maroma resort and spa by orient-express hotel playa del carmen, maroma resort spa, maroma hotel playa del carmen
Belmond Maroma Resort & Spa
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Maroma
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Frequently Asked Questions about Maroma A Belmond Hotel
Which popular attractions are close to Maroma A Belmond Hotel?
Nearby attractions include Aqua Nick (4.4 miles), Cirque du Soleil Joyà (2.0 miles), and Jungala Aqua Experience (2.2 miles).
What are some of the property amenities at Maroma A Belmond Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Maroma A Belmond Hotel?
Top room amenities include a minibar, air conditioning, and a pool view.
What food & drink options are available at Maroma A Belmond Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Maroma A Belmond Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Maroma A Belmond Hotel?
Conveniently located restaurants include Tramonto, Il Olivo, and Nektar at Vidanta Riviera Maya.
Are there opportunities to exercise at Maroma A Belmond Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Maroma A Belmond Hotel have airport transportation?
Yes, Maroma A Belmond Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Maroma A Belmond Hotel located near the city center?
Yes, it is 0.3 miles away from the center of Playa Maroma.
Are any cleaning services offered at Maroma A Belmond Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Maroma A Belmond Hotel offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.