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Carretera Cancun-Tulum, Km 51, Playa Maroma, Playa del Carmen 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1365)
Room & Suite (552)
Videos (2)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 06/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 7 hotels in Playa Maroma
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
Escape to our secluded Riviera Maya resort, set on a pristine white beach among swaying coconut palms. Choose from 63 rooms decorated with plush sofas and Mayan artworks that open out onto the sparkling Caribbean or lush jungle. Sip a jalapeno-spiced cocktail to the sound of the waves at Freddy’s Tequila & Ceviche Bar. Dine at El Sol on contemporary Mexican cuisine paired with award-winning wines, or at El Restaurante, where delicious local and international specialties are served throughout the day. Away from the beach, enjoy snorkeling, diving and kayaking, play tennis or pedal off on a jungle tour. Within minutes of arrival you’ll feel oceans away from the real world.
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Room & Suite (552)552
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Wifi
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Poolside bar
Diving
Tennis court
Children Activities (Kid / Family Friendly)
Airport transportation
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Laptop safe
Minibar
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quaint
Hidden Gem
1,481Reviews97Q+A100Room tips
Traveler rating
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Popular mentions
zhajdari wrote a review Nov 21
1 contribution
This is a wonderful property. Service and location is what sets this place apart. Food was amazing but very expensive. We celebrated 20 year anniversary and had dinner in the wine cellar. Our sommelier was amazing. The spa was also amazing.
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Review collected in partnership with this hotel
Date of stay: November 2020
Value
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Location
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Response from Federico Echaiz, General Manager at Belmond Maroma Resort & Spa
Responded 3 days ago
Dear zhajdari I appreciate the time you have taken to share with me and our TripAdvosor followers what a great experience you just had at our little paradise, Belmond Maroma Resort & Spa. I will definitely be sharing your kind words and accolades with our Belmond Maroma family, while looking forward to welcoming you back to this, your home away from home, for another wonderful escape. Until next time, Best regards,
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Julie N wrote a review Nov 13
7 contributions
+1
WOW! If you haven't been, go NOW! From the moment you arrive (and WOW, it is truly a moment to savor!) to the moment you leave (and cry like I did because we hated to leave this place) everything is SPECTACULAR! The grounds, food, drinks, staff, rooms, views, wildlife...it is top notch! They cater to your every need, and are always happy to help. We felt like we were leaving our new best friends when we had to go. The food and drinks...wow. BEST ever! And some unique and fun tastes and treats. The spa was a TREAT. Room amenities were extra special. You could spend hours wandering this beautiful property that is set back in the jungle. The beach and views were super. The beach service and food...I mean! I could go on and on - everything was amazing! Thank You BELMOND MAROMA for a great trip!
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Review collected in partnership with this hotel
Date of stay: November 2020
Value
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Response from Federico Echaiz, General Manager at Belmond Maroma Resort & Spa
Responded 1 week ago
Dear Julie, I thank you for having taken a moment to share such wonderful and emotive words about your recent stay at our tropical paradise, Belmond Maroma Resort & Spa. It has been fantastic to read you and learn how amazing your stay was, from start to finish. I am sure and proud to say that the entire team genuinely strives to ensure that each of our guests feels pampered and made to feel at home. Please know that your comments have been happily shared with the rest of the team, who thank you and remember you fondly. I am sure our TripAdvisor audience will appreciate them too. It will be amazing to see you again soon at this, your new Mexican home away from home. In the meantime, take care and stay well. Until then, Federico Echaiz Area Manager Mexico / General Manager Belmond Maroma Resort & Spa
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Maja Oliver wrote a review Nov 11
1 contribution
What a vacation! We stayed there for 11 days in March 2020 and let me just say, you get what you pay for at this place-It’s worth every penny..it is pricey but it’s for people who are looking for first class customer service. Food, atmosphere, the people who work there-friendliest staff ever. I have to mention a few members of the staff (I apologize if I forgot some names)- Blanca, wonderful yoga instructor, we enjoyed her classes each morning and we made a friend for life. Tia Dahlia- made each breakfast even mor special. Daisy- Sunshine of Belmond, and all the guys at the restaurant. Breakfast at Belmond Maroma was just amazing! Rosita from front desk took care of all of our needs, from making restaurant reservations to anything else we needed at the hotel. Jose who attended to our room-the best! Freddie and the guys at beach bar- made sure we had a good time every time. Guys at the beach- Sergio, Johnny and Onesio took care of us every day, our favorite spot at the beach was always waiting for us ready with iced water and fresh towels in the morning..I even cried the last day before we left because I knew I was going to miss this place and the people very much.We hope we can come back soon!
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Date of stay: March 2020
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Response from Federico Echaiz, General Manager at Belmond Maroma Resort & Spa
Responded 1 week ago
Dear MayOli7574, How wonderful it is to read comments such as yours. Thank you for taking the time to lovingly relive your experience at our tropical paradise, the Belmond Maroma Resort & Spa, and for sharing it in such kind and amazing words with our TripAdvisor audience. As I always say, there is only one way to have a happy guest and that is, having a happy team. We will be delighted to see you soon to continue extending our traditional handmade hospitality. Until then, take care and stay well. Federico Echaiz Area Manager Mexico / General Manager Belmond Maroma Resort & Spa
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rhondaa80 wrote a review Nov 10
Wy2 contributions
We couldn't have asked for a more beautiful location and well maintained property for a beach wedding. The service was outstanding, the food delicious, and everyone was so friendly! Karina made sure our every need was met!
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Review collected in partnership with this hotel
Date of stay: October 2020
Value
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Response from Federico Echaiz, Director General at Belmond Maroma Resort & Spa
Responded 2 weeks ago
Dear rhondaa80, It has been wonderful to welcome you and your closest ones to Belmond Maroma Resort & Spa, to celebrate a lovely wedding at our wonderful beach. It has been one of the most beautiful skies we have ever had that combined with the tranquil turquoise waves, have made a perfect backdrop. Thank you for entrusting us with such a special day. The team, especially Karina and I were glad to hear from you; we appreciate your kind words. We hope to have the opportunity to see you again soon. Best regards, Federico Echaiz Area Manager Mexico / General Manager Belmond Maroma Resort & Spa
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saundric wrote a review Oct 2020
Charleston, South Carolina20 contributions10 helpful votes
The Belmond Maroma Spa and Resort is as close as you can get to heaven on earth. The staff will pamper you endlessly and the room, food and property are all amazing. My wife and I were there last December and we can't wait to visit again. We had a blast! I've travel to 7 different countries and by far have never had service at this level! A highly romantic atmosphere right on the beach! And lastly, the staff are some of the sweetest, genuinely caring people that I have ever met! Truly Heaven On Earth!
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Date of stay: December 2019
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Response from Federico Echaiz, General Manager at Belmond Maroma Resort & Spa
Responded 3 weeks ago
Dear saundric, It has been wonderful to receive your kind words about your last stay with us and learn that although time has passed, you treasure fondly your moments at this tropical paradise, Belmond Maroma Resort & Spa. We would love to have the opportunity to see you again in the not very distant future. Until then, take care and stay well. Federico Echaiz Area Manager Mexico / General Manager Belmond Maroma Resort & Spa
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Previous
PRICE RANGE
$446 - $931 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
maroma resort and spa by orient-express hotel playa del carmen, maroma resort spa, maroma hotel playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Maroma
NUMBER OF ROOMS
63
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Frequently Asked Questions about Belmond Maroma Resort & Spa
Which popular attractions are close to Belmond Maroma Resort & Spa?
Nearby attractions include Cirque du Soleil JOYÀ (1.9 miles), Jungala Aqua Experience (2.1 miles), and Pasion De Cacao (1.2 miles).
What are some of the property amenities at Belmond Maroma Resort & Spa?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Belmond Maroma Resort & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Belmond Maroma Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Belmond Maroma Resort & Spa?
Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and Il Olivo.
Are there opportunities to exercise at Belmond Maroma Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Belmond Maroma Resort & Spa have an airport shuttle?
Yes, Belmond Maroma Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Belmond Maroma Resort & Spa located near the city center?
Yes, it is 0.3 miles away from the center of Playa Maroma.
Are any cleaning services offered at Belmond Maroma Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Belmond Maroma Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Belmond Maroma Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.