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Belmond Maroma Resort & Spa

Travelers' Choice award winner
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Belmond Maroma Resort & Spa
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1,060 Reviews from our TripAdvisor Community

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Showing 941: English reviews
San Francisco, California
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our 6th visit to Maroma dating back to 1996. This is one of only two places in the world that we have visited more than once. That pretty much tells the story. Great beach, great rooms, food and service. The people are great especially Freddie and Manuel in the bar, Antonio and Luise at the restaurant and Johnny... More 

Helpful?
1 Thank Tod R
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Tod, I would like to start by thanking you for choosing us as one of your favorite places in the world and for allowing us to be part of your memories since the beginning. It is great to know that this time has not been an exception and that my team, especially those who you remember, did an excellent... More 

Goleta, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Everything was absolutely fantastic. Highly recommend this resort. ALL of your staff we so kinda and always willing to help. Carlos and Frank the PM servers and Carlos the AM server went above and beyond our expectations every single day. I look forward to returning.

Helpful?
1 Thank agoeb
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear agoeb, I appreciate you for having taken a moment to review your recent stay with us through this platform. It is great to know that your time with us has been exceptional and that every of your needs have been met. I have gladly shared your encouraging comments with my team, especially with those who you kindly remember. We... More 

Greenwich, CT
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've been lucky enough to visit Maroma 6 times in recent years. Through former owners and present, Maroma actually gets better with each stay. I was surprised to see I had not reviewed this distinctly magical place before despite the frequent visits and major life events that brought us to Maroma. We became engaged here enjoying an incredible private dinner... More 

Helpful?
3 Thank Red_Brook_Harbor
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Red_Brook_Harbor, Thank you for having shared your heartfelt comments through this platform. It is fantastic to learn that your many visits to this Mexican paradise have been to your complete satisfaction every time, and that every detail and service rendered have driven to such an amazing experience each time. We sincerely hope to seeing you back in the upcoming... More 

Canton of Fribourg, Switzerland
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I went to have dinner to this beautiful Resort and everyone was so charming and friendly. The food was excellent, the dessert speechlees! I like chocolate and the chef recommend us a special one (do not remember the name :x). The view of the ocean in the night is not something you will recall but hearing the waves and the... More 

Helpful?
1 Thank Esther M
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Esther, Nothing is more satisfying than to know that our guests return home marveled by their stay in Belmond Maroma Resort & Spa. I appreciate the time you took to share your experience with the TripAdvisor community. Thank you for giving us the opportunity of creating memories that you cherish since then. Warm regards, Federico Echaiz Managing Director More 

Cutchogue, New York
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I along with some family and friends just returned from Belmond Maroma, last visit was a few years back. I travel to many islands and beach destinations, usually at 4-5 star resorts and this is the simply the best location, best staff, best food, best view, best beach that I've seen. The staff become friends, they even... More 

Helpful?
Thank Lojac617
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Lojac617, I truly appreciate you having shared your great review and memories of your recent stay at Belmond Maroma Resort & Spa. It is great to learn that you have found your personal sanctuary to relax and feel like home. It will be a great pleasure having you back soon to this, your Mexican little paradise. Until then, with... More 

Austin, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My 5 yo daughter & I stayed here in May on our first mommy/daughter trip & I cannot say enough good things about the hotel or the service. To begin, I called the hotel directly to make our reservation since I was booking from a Charity Auction. Because the Belmond Maroma was running a sale for the time of our... More 

Helpful?
Thank Erpp
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Erpp, Thank you for trusting us to those spend special moments with your little girl at our little Mexican paradise, Belmond Maroma Resort & Spa. It fills me with pride to know that my team did a great job to keep you both well pampered, which is indeed, at the end of all, our main desire. We will be... More 

New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

My wife and I went twice in one year to this resort several years ago, before it was "Belmond". I can't comment on what if any changes they've added. Assuming it is similar, we found it to be the best experience we've had in the Yucatan. With the very important COST IS NO OBJECT qualification. We were there when the... More 

Helpful?
1 Thank NathanB2017
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear NathanB2017, Thank you for sharing your feedback with our TripAdvisor readers. It great to learn that you still keep alive the moments you enjoyed during your last stay at our little paradise, Belmond Maroma Resort & Spa. We hope to have the opportunity to welcome you back soon to this Mexican hideaway. Best regards, Federico Echaiz Managing Director More 

Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Overlooking the white sandy beach lunchIng at Maroma was a great experience - mixed seafood ceviche , Duck as well as octopus tacos were delicious washed down with a perfectly cold Pacifico - could not think of a better way to break my diet !!! siesta on the beach a nice dip and I'd call that was a magic Sunday... More 

Helpful?
Thank Carl E
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Carl, I very much appreciate having shared your comments through this platform, including the great photos of your experience with us at Belmond Maroma Resort & Spa. It pleases me to learn that you enjoyed our wide menu of fresh delicacies while taking the moment to relax and appreciate the beauty that surrounds our little paradise. We hope to... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 14, 2016 via mobile

We stayed 6 nights in room 25. My partner had a full day if spa treatments and felt it was the best she had ever experienced. Nothing was too much trouble from lactose intolerance to floaties for a visiting granddaughter. The release of baby turtles was a minor event but symptomatic if the family feel if the resort. We have... More 

Helpful?
1 Thank Kevin B
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Kevin, We are pleased to learn that your stay at Belmond Maroma Resort & Spa has been a lovely experience and we appreciate you having taken a moment to share your review with me and the TripAdvisor readers. We hope to have the pleasure of welcoming you back soon in the future, to keep creating fantastic and unforgettable memories,... More 

London, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 9, 2016

To say Heaven would be an understatement. I had read some of the reviews on trip advisor and what kept coming through loud and clear was the fact that the staff were so nice. This is so true. They get to know by your first name. They are beyond friendly. In some hotels, people are nice to you because they... More 

Helpful?
1 Thank FunkyEating
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear FunkyEating, As I always say, there is only one way to have a happy guest and that is by having a happy team. I appreciate you highlighting the friendliness of our team as well as their daily performance to make sure all our guests are well pampered and happy. I and the rest of the Belmond Maroma family hope... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to Belmond Maroma Resort & Spa, an award-winning luxury beach resort hotel on the Riviera Maya, Mexico. Experience the magic and the beauty of profound well-being in an eternal paradise located in a breathtaking corner of the Yucatan jungle on the Riviera Maya. Enjoy also One of the finest Playa del Carmen restaurants, El Restaurante's eclectic daytime menu offers offers an array of delicious regional specialties. Baja California style shrimp tacos, pescadillas, panuchos and sopes are some of the delicacies on offer. By nightfall, tables glow with candlelight, while a band serenades diners. Be tantalised by our executive chef's interpretation of traditional Mexican cuisine. Dishes include crispy duck tacos with salsa borracha, seafood pozole and lobster enchiladas. El Sol Tapas & Restaurant combines exquisite Mediterranean-style cuisine with a unique Pre-Hispanic Mexican twist. With a relaxed ambiance, large windows afford uninterrupted sea views. The tapas-style menu features a symphony of flavors. Feel your tastebuds tingle as sharp citrus contrasts with olive oils and chilies. Complement your dish with a selection from our international wine list. Or try a new-generation Mexican wine. ... more   less 

Additional Information about Belmond Maroma Resort & Spa

Address: Highway 307, Kilometer 51, Playa Maroma, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: $426 - $951 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Belmond Maroma Resort & Spa 5*
Number of rooms: 63
Reservation Options:
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Also Known As:
Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen
Maroma Resort Spa
Maroma Hotel Playa Del Carmen
Hotel Style:
#1 Luxury Hotel in Playa Maroma
#1 On the Beach Hotel in Playa Maroma
#1 Romantic Hotel in Playa Maroma
#1 Family Hotel in Playa Maroma
#1 Top resorts Hotel in Playa Maroma
#1 Spa Hotel in Playa Maroma
#2 Green Hotel in Playa Maroma
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