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Belmond Maroma Resort & Spa

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Belmond Maroma Resort & Spa
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1,045 Reviews from our TripAdvisor Community

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Showing 931: English reviews
Denver, North Carolina
1 review
5 of 5 stars Reviewed 2 days ago NEW

My daughter's wedding was magical, in large part, because the venue was perfect. The Belmond Maroma provides a breath-taking setting for wedding photographs: the beach sand is like powdered sugar, the ocean water is a tranquil turquoise, and the actual resort is spellbinding. Many wedding guests commented that they had never attended such a relaxing, but glorious wedding. Moreover, the... More 

Helpful?
Thank mondale82354
Sao Paulo, SP
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

It was a fantastic hotel with excellent service provided from morning to evening. No need to search for external restaurants since the food was on top levels. Environment was exotic from djungle to beach. The dive center was also extremely professional and helpful.

Helpful?
Thank MartinHelene2
San Francisco, California
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago

Why go anywhere else?! This hotel and location put Hawaii and Costa Rica to shame. Our family of 4 (2 adults and 2 college age boys) enjoyed every moment at this beautiful and relaxing hotel. Everything felt so easy, low key and quietly elegant. This feels like the perfect spot for newlyweds, young families, and even generational family holidays. All... More 

Review collected in partnership with this hotel

Helpful?
2 Thank MollyN162
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear MollyN162, It is fantastic to know that your stay at Belmond Maroma Resort & Spa was truly an authentic experience, enjoying every detail that this amazing culture has to offer. Thank you for choosing us to spend your vacation with your family at our little paradise. We will be delighted to see you back soon in this, your new... More 

West Chester, Pennsylvania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

My husband and I visited Belmond July 3-8th. We have stated here before but only for 2 nights. Upon arriving you are greeted with delicious Margaritas. We booked a junior suite Beachfront view room. The room was wonderful except room 35 has an obstructed ocean view. So when you look outside your window or balcony you see the top of... More 

Helpful?
Thank Sheila D
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Sheila D, We appreciate you having taken a moment to review your stay with us through this platform. It is great to learn that it has been amazing, despite the inconveniences you encountered in your room for which I apologize; and even though, this was reported the last day before your departure, I will oversee this with my team... More 

santa barbara
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

While I thought this was more of an adult place, I was thrilled with the attentive staff on all levels who made me feel at ease and comfortable giving my son a little freedom around the property. The Game Center was great and Belmond employee April was outstanding. All hotel employees learned our names and made us feel like family.... More 

Helpful?
3 Thank smcsb007
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear smcsb007, There is no better way to start the day than reading comments such as yours and even greater to learn that every member of my team has been doing an outstanding job pampering you and your family, making you feel at home. Thank you for having shared with us your review concerning your stay at Belmond Maroma Resort... More 

Riviera Maya
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

It is as though you have left the world behind you and entered a tropical paradise. The staff and facilities are beyond belief. We felt like we were the most important guest there the entire time. Can not wait to go back.

Review collected in partnership with this hotel

Helpful?
1 Thank kevinbN5964YT
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear kevinbN5964YT, Thank you for taking a moment to share your experience with me and the TripAdvisor readers. It is wonderful to know that the relaxing atmosphere at Belmond Maroma Resort & Spa has made you feel out of reality and that you have enjoyed every moment here. We hope to have the opportunity to welcome you back soon to... More 

Crawley,West Sussex
Level Contributor
200 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This is an amazing spot and if you aren't too worried by the price - go for it. We loved the peso all greeting that Rafa gave us and the fact he seemed to be around for us most of the time. The hotel was only 30% occupied when we were there and it seemed as though you were in... More 

Helpful?
3 Thank AndyDave
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Andrew, Again I want to thank you for sharing your experience, this time with our TripAdvisor community. I have addressed each of your concerns with my team and have implemented measures to ensure that the information on our website is accurate to avoid misunderstandings as it unfortunately was your case. In addition to these improvements, please know that our... More 

Calabasas, California
2 reviews
5 of 5 stars Reviewed 3 weeks ago

The NICEST resort I have ever visited The Belmond Maroma is an incredibly magical paradise! This luxurious casita style resort is hidden halfway between Cancun and Playa del Carmen along the world famous Playa Maroma white sand beaches. The entire staff makes sure to give each guest a warmly personal experience. From the moment you enter the property you are... More 

Helpful?
Thank ktmaus87
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear ktmaus87, It is a true pleasure to read through your lines the incredible experience you had while at our little paradise, Belmond Maroma Resort & Spa, and that every day was filled with small details and genuine service to create unforgettable memories that I am sure, will endure until your next visit. Thank you for sharing such a detailed... More 

the woodlands, texas
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Maroma isn't for the "active" crowd. I feel sorry for people writing negative reviews of a place as serene and gentile as the Belmond Maroma... seems they meant to go to the Italian place next door where the activity never stops, nor does the rambunctious music and noise. Maroma is around 60 rooms, nestled in the jungle of Mexico with... More 

Helpful?
3 Thank galen w
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Galen, I sincerely thank you for having shared your experience with me through this platform. It is fantastic to learn that you have enjoyed your stay with us at Belmond Maroma Resort & Spa, exactly how we like our guests to enjoy their time, surrounded by a magical atmosphere, amazing service, delightful food, and small touches to escape from... More 

Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 18, 2016

I recently stayed for 6 nights at the Belmond Maroma and it was a dream in every way. The hotel is not ornate, but luxurious in its beauty and sophisticated simplicity. With only 65 rooms, you feel like you are the hotel staff's first priority at every moment. Everyone was so helpful and friendly, without fail. The concierge and hospitality... More 

Review collected in partnership with this hotel

Helpful?
3 Thank 8rochelle
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear 8rochelle, Thank you for taking a moment to share your experience through our TripAdvisor community. It is fantastic to have learned through your review how outstanding your stay at Belmond Maroma Resort & Spa was, and even greater to know that this “alone time”, allowed you to enjoy an unforgettable experience at our little paradise. We hope that time... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Deluxe Ocean View Room (37)
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to Belmond Maroma Resort & Spa, an award-winning luxury beach resort hotel on the Riviera Maya, Mexico. Experience the magic and the beauty of profound well-being in an eternal paradise located in a breathtaking corner of the Yucatan jungle on the Riviera Maya. Enjoy also One of the finest Playa del Carmen restaurants, El Restaurante's eclectic daytime menu offers offers an array of delicious regional specialties. Baja California style shrimp tacos, pescadillas, panuchos and sopes are some of the delicacies on offer. By nightfall, tables glow with candlelight, while a band serenades diners. Be tantalised by our executive chef's interpretation of traditional Mexican cuisine. Dishes include crispy duck tacos with salsa borracha, seafood pozole and lobster enchiladas. El Sol Tapas & Restaurant combines exquisite Mediterranean-style cuisine with a unique Pre-Hispanic Mexican twist. With a relaxed ambiance, large windows afford uninterrupted sea views. The tapas-style menu features a symphony of flavors. Feel your tastebuds tingle as sharp citrus contrasts with olive oils and chilies. Complement your dish with a selection from our international wine list. Or try a new-generation Mexican wine. ... more   less 

Additional Information about Belmond Maroma Resort & Spa

Address: Highway 307, Kilometer 51, Playa Maroma, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: $428 - $886 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Belmond Maroma Resort & Spa 5*
Number of rooms: 63
Reservation Options:
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Also Known As:
Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen
Maroma Resort Spa
Maroma Hotel Playa Del Carmen
Hotel Style:
#1 On the Beach Hotel in Playa Maroma
#1 Family Hotel in Playa Maroma
#1 Romantic Hotel in Playa Maroma
#1 Luxury Hotel in Playa Maroma
#1 Top resorts Hotel in Playa Maroma
#1 Spa Hotel in Playa Maroma
#2 Green Hotel in Playa Maroma
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