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Camino predio Punta Maroma Region 004 Mz 002 Lote 006-1, Playa Maroma, Playa del Carmen 77710 Mexico
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$900
$714
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Traveler (308)
Pool & Beach (126)
Room & Suite (114)
What is Travelers’ Choice?
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About

#5 of 7 hotels in Playa Maroma
Location
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Travelers' Choice
Chable Maroma, one of the best hotels in the Riviera Maya. Guests at Chable Maroma experience life on the beach from luxurious and cozy presidential villas, suites and independent villas set in the Maya jungle, spread in a beautiful jungle landscape. Chable honors the Maya cultural heritage and celebrates this civilization’s way of life, in intimate contact with nature
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Airport transportation
Spa
Electric vehicle charging station
Parking
Wifi
Hot tub
Outdoor pool
Heated pool
Private pool
Sauna
Bar / lounge
Restaurant
Breakfast available
Poolside bar
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Cable / satellite TV
Flatscreen TV
Safe
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
142Reviews18Q+A28Room tips
Traveler rating
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Popular mentions
eatsoutabunch wrote a review May 4
Santa Fe, New Mexico58 contributions77 helpful votes
+1
Coming out of covid hibernation and travel quarantine I wanted to splurge. So I picked up my American Express FHR, fine hotels and resorts guide, and chose Chable Maroma. It is a beautiful resort. The rooms are exquisite, well appointed, with your own in room pool, two showers one inside and one outside, a private toilet and a very comfortable bed with very nice sheets. The rooms are very private. The mini bar in the room does lack much. We asked for our sodas to be switched out for sparkling water. They were unable to do so. I found this surprising for a hotel resort that promotes health and wellness. The property is well maintained and manicured. The staff is very friendly and they seem to enjoy their work. The beach is awesome, clean and uncrowded. It is unclear though what activities are also included with your stay. There's a boat parked on the beach that offers snorkeling. The captain mentioned that it is included with your stay. The hotel does offer bicycles but they are in such bad shape that they cannot be ridden. They definitely need some love. Again I found this surprising for the price that they charge and that they promote themselves as a health and wellness resort. We had dinner there the first night and found the food to be unimaginative especially for the price. Luckily we had rented a car and were able to head to Playa del Carmen for the rest of our dinners. The bar is on point with a nice mixology program. Try the Black Rita! Breakfast was included with our stay and is good. Their coffee is very good. The restaurant is able to make adjustments for for your taste buds. There are probably much better values out there in the area. I am sorry that I had spent this amount of money for this location. I am well aware that many resorts were hit hard by Covid but use that time to fix the bikes and better stock your mini bars. They do offer on site covid tests which is very convenient and much appreciated.
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Date of stay: May 2021Trip type: Traveled as a couple
Room Tip: Rent a car if you are staying here.
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1 Helpful vote
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LxTrvl wrote a review Jan 2021
Mexico, DF113 contributions106 helpful votes
The property is beautiful and top-notch, with large and very well-appointed rooms, a beautiful pool (although extremely cold), and great restaurants. The location is great in Punta Maroma, having a large and secluded stretch of beach. The hotel feels exclusive and luxurious. However, the flaws were too many for the price tag, which spoils the whole experience. The hotel charges US$800 + per night. For the same price, you’re able to stay at the Rosewood, Banyan Tree, and pretty much any hotel in the Riviera Maya where the experience is flawless. I would like to point out a couple of the several issues we experienced during our stay: i. Check-in: We booked a double room with two queen-sized beds. During check-in, Fernanda, the front desk agent, didn’t confirm our type of room, so we supposed our booking reservation was being honored. My reservation indicated that half of my stay was being charged at the time of booking and the other half was supposed to be paid at check-in (we booked through their webpage). When I mentioned the above to Fernanda, she insisted that I had to pay for the whole stay regardless of the booking policy, so she told me I had to pay for the whole stay, and then she would confirm with their reservations department and I had to confirm with my bank. I believe a 5-star hotel approach would’ve been the other way around: wait until she confirms with the reservations department, and then proceed with the charge. After paying we asked Fernanda to book us a table at Bu’ul, she said she would book it and confirm with us. At 5:00 pm we realized she didn’t make the reservation and we had to book again. ii. First Room: When we arrived at our room, we realized they gave us a King sized bedroom regardless of our booking. After letting the bellboy know that the room was wrongly assigned, he contacted the front desk. They apologized for the confusion and offered to move us to the correct room, which would be ready briefly. We agreed and asked them to please heat the plunge pool in the new room so that we could use it upon arrival. All this happened at 1:30 pm so we headed to the beach to wait for our new room. At 5:00 pm, no one had contacted us regarding the new room although we asked our waiter a couple of times. It started raining and the weather was freezing so we had to run to the pool concierge’s cabana and ask again for our room. We waited inside for a couple of minutes until they came back to take us to our new room. iii. Second Room: When we arrived at the second room, our luggage had already been placed inside so we were simply dropped there. The first surprise, the pool was literally freezing. They completely disregarded our request. The second surprise, the room keys didn’t work. I had to walk all the way to the lobby under the rain to request new keys. No apologies at all. By now, it was already 6:00 pm and there was no pool because of the rain and no plunge pool because it was not heated. Third surprise, no hot water in the room (sinks, shower, etc.). We reported the problem on several occasions. In conclusion, we didn’t have hot water during our whole stay, only mildly warm water. The fourth surprise, the TV was not working properly, and the Bluetooth speaker was not working at all. We called, and a technician fixed the TV but couldn’t fix the Bluetooth speaker, so no speaker at all. At night, around 12:00 am, the light system in the room started to act funny (lights were not turning off, drapes were not working). We called the front desk 7 times (literally) and no one answered as if we were staying in a B&B. We were able to fix the issue but imagine if we had a real emergency. Unacceptable at a 5-star hotel. iv. Check out: We booked a rate that gave us 20% off all food and beverage. At dinner, we had to remind the waiter of the discount after he brought the check, but we forgot to check if the discount was applied to the pool’s afternoon bill. I mentioned the front desk staff if they could check and it took them almost 10 minutes to do so. Otherwise, a smooth check out. However, the front desk staff is not very friendly. The pool service was amazing, especially from Belisario and Salomon, they were great! Also, service at Bu’ull and Kaban was top notch. The food was great at the pool, Kaban and Bu’ul, everything was delicious! Overall, my experience was way too flawed to justify the prices they charge. If you’re trying to decide whether you should stay here, I would look somewhere else (Rosewood, Banyan Tree, or Nizuc).
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Date of stay: January 2021
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5 Helpful votes
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camisl wrote a review Jan 2021
Monterrey, Mexico17 contributions12 helpful votes
My husband and I spent the most amazing week here. The place itself is beautiful, the beach is peaceful and secluded. The food is amazing, we enjoyed the different restaurants and the outdoor bbq. We thought the service was outstanding, especially from Gaby, Hector and Rodolfo. And the gorgeous villa with the morning coffee and pastries, incredible! We can't wait to go back!
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Date of stay: October 2020
Location
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1 Helpful vote
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Inspire681758 wrote a review Jan 2021
26 contributions31 helpful votes
No words. I can be a picky customer but everything about Chable is amazing. The service, the gourmet food, the beach, the villas and the wild animals. Absolute Indonesian heaven just few hours from the US. I give a standing ovation.
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Date of stay: December 2020Trip type: Traveled as a couple
1 Helpful vote
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Kevin H wrote a review Dec 2020
Mexico City, Mexico8 contributions13 helpful votes
I’ve been living in Mexico for 10 years and I’ve been lucky enough to visit some amazing hotels during that time. The Chablé Maroma is now in my top 3. The rooms are stunning and have heated private pools, the beach is beautiful and the food is great. Chablé is a Yucatán chain so most of the staff come from that region and they are the nicest and most genuine you are likely to meet. The main restaurant Bu’ul is run by celebrated chef Jorge Vallejo whose Mexico City restaurant Quintonil regularly ranks in the top 20 in the world. This is a very stylish hotel that is better suited to couples than families.
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Date of stay: December 2020Trip type: Traveled as a couple
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PRICE RANGE
$637 - $1,090 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Maroma
NUMBER OF ROOMS
70
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Frequently Asked Questions about Chablé Maroma
Which popular attractions are close to Chablé Maroma?
Nearby attractions include Cirque du Soleil Joyà (2.9 miles), Jungala Aqua Experience (3.1 miles), and Pasion De Cacao (2.2 miles).
What are some of the property amenities at Chablé Maroma?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Chablé Maroma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Chablé Maroma?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Chablé Maroma?
Yes, free parking is available to guests.
What are some restaurants close to Chablé Maroma?
Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and El Puerto.
Are there opportunities to exercise at Chablé Maroma?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Chablé Maroma have an airport shuttle?
Yes, Chablé Maroma offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Chablé Maroma located near the city center?
Yes, it is 0.9 miles away from the center of Playa Maroma.
Are any cleaning services offered at Chablé Maroma?
Yes, dry cleaning and laundry service are offered to guests.
Is Chablé Maroma accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.