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El Dorado Maroma, by Karisma

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El Dorado Maroma, by Karisma
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3,375 Reviews from our TripAdvisor Community

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There are newer reviews for El Dorado Maroma, by Karisma
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Showing 3,158: English reviews
Blue Springs, Missouri
Reviewed July 20, 2015

Overall we were disappointed - we had a good time but wouldn't return. We found the grounds well-kept but starting to show its age. Most of the staff was engaged and friendly but like any resort there were a few that didn’t seem to be happy with their jobs. Particularly in the health food breakfast/lunch area. The dining experience was...

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6Thank Scrumbumb
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

Dear Scrumbumb: Thank you for your recent stay at El Dorado Maroma and sharing your experiences. After reading through your review, I am sorry that we did not live up to the expectations that you have so set before us. I’m very sorry to hear of your experiences, we have reached out to you by private message to collect further...

Reviewed July 20, 2015

What an amazing resort! We got there and received everything we were promised and more. We were greeted by staff with warm towels and a glass of sparkling wine. Check in was painless and quick. The staff immediately said, "lets go tour the property while we get your room all ready." We went on a quick tour of this beautiful...

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3Thank Taylor O
New York City, New York
Reviewed July 19, 2015

This was our third trip to El Dorado Maroma and we immediately felt right at home upon arrival. Many of the staff from our 2010 and 2012 visits were still there. We booked through Beach Bum Vacations, who took care of details like a private transfer to ensure that we had a great trip. Our infinity pool room was perfect,...

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24Thank SarahB212
Montréal
Reviewed July 17, 2015

For a vacation with someone special, this is a great place to do it. The hotel and the rooms are great, but it's the service that makes the greatest difference. The staff is just amazing. In terms of food, they offer a «Gourmet Experience». We are used to go to higher end restaurants, so we are harder to impress. We...

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6Thank Philippeoc
Kansas City
Reviewed July 16, 2015

This is the best resort in all of Mexico! My husband and I have been 3 times as well as El Dorado Seaside Suites. As people have said in the past, the attention to detail is what sets this resort apart from others. I commend Luis with Lomas Travels, everyone at Papitios, and all of the beach butlers (Pedro). They...

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10Thank sherrhay
Enterprise, Oregon
Reviewed July 16, 2015

The hotel is everything you could ask for, clean, spacious, open, with ocean views and amenities for comfort because each staff member is working to assure your stay is ideal. Luis took care of scheduling all our outside excursion needs and transportation with flawless attention to detail. He followed up with us for our opinion of all details and suggestions....

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6Thank Margaret G
Reviewed July 16, 2015 via mobile

Quick facts about us....We are seasoned travelers with, perhaps at times, too high of expectations. We have stayed on private islands in Australia to the absolute best the US has to offer and everything in between. This place is truly extraordinary. Here is why: While almost every hotel/resort in Mexico you are going to find superior customer service. Its their...

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8Thank Michellerclark
Reviewed July 15, 2015 via mobile

Very quiet and peaceful. The staff there have a sixth sense about being able to read their customers, they always seemed to know what we wanted. Always willing to go out of there way to make sure we were happy. We really enjoyed being pampered.

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5Thank Sjfld
Washington DC, District of Columbia
Reviewed July 14, 2015

We like to travel to a variety of places (beaches, cities, abroad) and in a variety of ways renting houses/apartments, staying in hotels, or opting for an all-inclusive I-just-want-to-sit-and-chill experience. We were seeking a complete quiet, chill trip with the right touch of luxury and care: El Dorado Maroma nailed it. First: I really liked the small, boutique feel. Some...

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5Thank afarmandthirsty
Winnipeg
Reviewed July 14, 2015

Very intimate resort with fantastic staff who are always saying "Buenos dias" and offering you a drink/snack/anything you need. By the pools are little carts with sunblock, books, tissues, etc. to make sure you're always prepared. The beach is quite nice - sand wise. With the new over the water bungalows being built the water isn't quite as nice as...

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5Thank TravelinJai
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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 

Additional Information about El Dorado Maroma, by Karisma

Address: Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710, Mexico (Formerly El Dorado Spa Resorts, by Karisma)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: $401 - $1,574 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Maroma, by Karisma 4.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort
Hotel Style:
#2 Family Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
#3 Spa Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
#3 Green Hotel in Playa Maroma
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Questions & Answers

Here's what travelers have asked, with answers from El Dorado Maroma, by Karisma staff and other travelers.
513 questions
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Lynn
8 months ago

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Questions? Get answers from El Dorado Maroma, by Karisma staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Our room was fantastic!! We got upgraded to a presidential suite which was incredible! More room than anyone should ever need!!”
madbrooksia, yesterday | Read review
“The staff was very accommodating, and they did special turn down service each night.”
765randyl, 2 days ago | Read review
“The rooms are beautiful, spacious and are very clean. You can't go anywhere and find a better resort.”
gcweide, 2 days ago | Read review
“Be sure to check in with your concierge early, you can pick the type of pillows you want for your bed! ”
lvl24, 2 days ago | Read review
“MIni bar is included in all-inclusive so enjoy it because it gets stocked every day.”
fujiiface, 4 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question