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    El Dorado Maroma, by Karisma

    Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710, Mexico
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    8/6/2017 8/7/2017
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    $416$658
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    Traveler (4990)
    Room & Suite (1269)
    Pool & Beach (1225)
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    5,834 reviews
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    Overview
    • Excellent81%
    • Very good13%
    • Average4%
    • Poor1%
    • Terrible1%
    Travelers talk about
    “lima limon” (195 reviews)
    “rick's bar” (131 reviews)
    “pedro luis” (114 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Secrets Maroma Beach Riviera Cancun
    11,853 reviews
    #2 of 5 hotels in Playa Maroma
     
    El Dorado Royale, by Karisma
    9,806 reviews
    #3 of 11 hotels in Playa Paraiso
     
    El Dorado Casitas Royale, by Karisma
    4,684 reviews
    #25 of 386 hotels in Riviera Maya
     
    Iberostar Grand Hotel Paraiso
    5,834 reviews
    #1 of 11 hotels in Playa Paraiso
     
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    Rooms
    Aug 6Aug 7
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (3,685)
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    There are newer reviews for El Dorado Maroma, by Karisma
    See the most recent reviews

    11 - 15 of 3,445 reviews

    Reviewed 3 days ago via mobile

    My wife and I stayed at the El Dorado Maroma for our 10 year anniversary. This place is amazing. The property is beautiful but nothing compares to the Palafitos. The service was amazing, Israel was the greatest. The food was excellent and plentiful. The spa...More

    1  Thank bob q
    Response from KarismaHotelsResorts, Gerente at El Dorado Maroma, by KarismaResponded 2 days ago

    Hola, Dear bob q, Thank you for your kind comment. It is important to us that our guest enjoy a beautiful experience at El Dorado Maroma. We feel proud to know that you had the best experience during your anniversary We would be pleased to...More

    Reviewed 3 days ago

    We just got back from celebrating our 30th wedding anniversary. What makes this resort special are the staff. They are always smiling and will do whatever it takes to make you happy. Eli, our beach butler was amazing. Our room maid, Leticia, was awesome. I...More

    1  Thank joyallen1967
    Response from KarismaHotelsResorts, Gerente at El Dorado Maroma, by KarismaResponded 2 days ago

    Hola, Dear joyallen1967; It’s a pleasure to read that our guests find in our resort what they were looking for, also is good to know that our staff meet with your highest expectations since this is our main commitment. We are pleased knowing that you...More

    Reviewed 3 days ago

    We had originally been booked in the Presidential Suite in El Dorado Royale. The unit was still under renovation so we were upgraded to the Palafitos. Amazing. The staff and service was top notch, particularly from our head butler Juan, our beach butler Daisy, and...More

    Review collected in partnership with this hotel
    1  Thank Sappy_11
    Response from KarismaHotelsResorts, Gerente at El Dorado Maroma, by KarismaResponded 2 days ago

    Hola, Dear Sappy_11; We want to thank you for your review. We are honored that you had chosen El Dorado Maroma to spend your vacations and that we met your highest expectations. We are happy to know that you had a wonderful stay at Palafitos....More

    Reviewed 3 days ago

    We had an amazing time. Our butler, Isreal, was awesome and the entertainment team, mainly Alex and Danielson were incredible. These three individuals made the trip absolutely amazing and completely worth the trip! We will definitely come back.More

    Review collected in partnership with this hotel
    1  Thank jesseracer
    Response from KarismaHotelsResorts, Gerente at El Dorado Maroma, by KarismaResponded 2 days ago

    Hola, Dear jesseracer, Thank you for letting us know your kind opinion. We are pleased to know that our team made a great job and your days here were memorable. We have sent them your kind comments and they are glad to know that their...More

    Reviewed 3 days ago

    Drinks are fabulous made with real fruit juice no artificial mixes. Dry beach is white soft and fluffy and never burns your feet. Don't know how that is possible but it is true. The water is clear and shallow for far, spongy bottom as they...More

    Review collected in partnership with this hotel
    1  Thank 639denise
    Response from KarismaHotelsResorts, Gerente at El Dorado Maroma, by KarismaResponded 2 days ago

    Hola, Dear 639denise, When our guests show us how they enjoyed, we feel proud of our effort always it is a pleasure to provide you an attentive service since our main goal is that you have a memorable experience, your happiness and comfort is our...More

    Secrets Maroma Beach Riviera Cancun
    11,853 reviews
    #2 of 5 hotels in Playa Maroma
     
    El Dorado Royale, by Karisma
    9,806 reviews
    #3 of 11 hotels in Playa Paraiso
     
    El Dorado Casitas Royale, by Karisma
    4,684 reviews
    #25 of 386 hotels in Riviera Maya
     
    Iberostar Grand Hotel Paraiso
    5,834 reviews
    #1 of 11 hotels in Playa Paraiso
     
    About
    Awards & Recognition
    Travelers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Beachfront
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Fitness Center with Gym / Workout Room
    • Hotel Amenities
    • Shuttle Bus Service
    • Children Activities (Kid / Family Friendly)
    • Room Service
    • Free Parking
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Business Center with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Babysitting
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Fitness Center with Gym / Workout Room
    Details
    • Price range
    • $355 - $1,090 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Family Hotel in Playa Maroma
    • #3 Luxury Hotel in Playa Maroma
    • #3 On the Beach Hotel in Playa Maroma
    • #3 Spa Hotel in Playa Maroma
    • #3 Green Hotel in Playa Maroma
    • #3 Top resorts Hotel in Playa Maroma
    • #3 Romantic Hotel in Playa Maroma
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 99
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Hotels.com, Prestigia, Expedia, Orbitz, TravelUp, Travelocity, TripOnline SA, HotelsforEveryone, HotelQuickly, Hotwire, Cancelon and Evoline ltd so you can book your El Dorado Maroma, by Karisma reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen >
    • Playa Maroma
    • Also Known As
    • El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen ,
    • El Dorado Maroma Hotel ,
    • El Dorado Maroma Resort
    Add Photo Photos
    Traveler (4990)
    Room & Suite (1269)
    Pool & Beach (1225)
    Dining (495)
    Hotel & Grounds (2275)
    Bathroom (97)
    Family and Play Areas (18)
    Business Center & Event Rooms (7)
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Natalie P
    July 25, 2017|
    AnswerShow all 3 answers
    Response from Luckystarfish4U | Reviewed this property |
    Weren't there since March. Didn't notice any "smells" on the beach. If it's something emanating from the resort (as in a sewage issue) I'm sure it would be attending to pretty quickly. If it's from the ocean, we'll, it's... More
    1
    Vote
    srenee87
    July 24, 2017|
    AnswerShow all 2 answers
    Response from JelenaKarisma | Property representative |
    Hi, I would kindly like to inform you that our Gourmet Inclusive package features: Accommodations as selected with nightly turndown service Full-service concierge Welcome glass of sparkling wine All gourmet meals Variety... More
    1
    Vote
    srenee87
    July 24, 2017|
    AnswerShow all 2 answers
    Response from Leanne N | Reviewed this property |
    The only food extra I know about is meals at the Palafitos but it is very clear. The premium liquor: wine I have never come across an issue. If you ask for a specific wine during dinner I would just ask
    0
    Votes
    Room Tips
    "Make sure to request a ground floor room, otherwise you might get a third floor room and there is no elevator!"
    Read review
    "We had a room with a plunge pool and were initially disappointed to not see the ocean, but the palms shaded..."
    Read review
    "If you want to plan a group trip, book the Villa Maroma for private rooms and a private pool right on the..."
    Read review
    "Palafitos were amazing!"
    Read review
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