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El Dorado Maroma, by Karisma

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El Dorado Maroma, by Karisma
El Dorado Maroma, by Karisma
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3,225 Reviews from our TripAdvisor Community

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Gravenhurst, Ontario
Reviewed today NEW

The staff and their attitude made our trip so much more enjoyable. Clean, friendly and safe environment was also very much appreciated. The various restaurants challenged your next choice of meals. Presentation and timely delivery of food was excellent. Italian restaurant was the only disappointing meal. Small individual ice machines in your room would be a welcome and positive addition....

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Thank blackie175
Pendleton, South Carolina
Reviewed yesterday NEW

I highly recommend this resort for a relaxing weekend. You will not be disappointed. It's quieter than most resorts so if you're looking for the night life this isn't it. The staff was exceptional especially Jonas at Lima Limon and Emanuel for the beach services. We will return again soon.

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1Thank sand836
Blaine, Minnesota
Reviewed yesterday NEW

My wife and I can't wait to go back! Very relaxing, the food was great and our room view was excellent. The ONLY down side was the beach. there was some kind of seaweed kill and was washing up on the beach. The great staff was working hard every day to keep up and keep the beach clean. Not the...

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1Thank David J
Morton, Illinois
Reviewed yesterday NEW

My husband and I stayed at this resort for our honeymoon. On our arrival, we were upgraded to an amazing suite. We had a full kitchen, dining room, living room, two bedrooms, two bathrooms, two balconies, our own private pool. It was incredible! The staff at this resort are extremely hard-working and will assist you with whatever you need. The...

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Thank Allie_Rossi
Surrey, British Columbia, Canada
Reviewed 2 days ago NEWvia mobile

This vacation was the most memorable we have ever experienced! Celebrating our 30th wedding anniversary we felt like royalty! Staff were outstanding from the minute we arrived. The first day was a blip - my own fault burning my feet and the staff were very attentive coming to my aid. The food was amazing - every meal outstanding. Jonas was...

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2Thank Karen S
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear Karen S, Thank you very much for sharing your review and let us be part of such a special celebration. How proud your comments made us feel. Your satisfaction is our goal and it is great that we reached it. We will be happy to welcome you back, Joslin Fuentes General Manager El Dorado Maroma by Karisma

Reviewed 2 days ago NEW

We just returned from five nights at El Dorado Maroma and had a wonderful time. Our trip was two couples and two friends, and the six of us had a relaxing time intermixed with plenty of sun, drinks and nights at the resort's bars. The team of Alex, Omar, Chris, Jesus and Gabriel were the entertainment team while we were...

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2Thank Justin P
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear Justin P, We are very happy that all of you enjoyed your days at El Dorado Maroma. Making you feel welcome and pampered is our main goal and we are proud that we reached it. Thank you very much for taking the time to let us know your opinion. We want to see you again, Joslin Fuentes General...

Olathe, Kansas
Reviewed 2 days ago NEWvia mobile

We were so very blessed to enjoy our 13th stay at our beloved El Dorado Maroma. Our stay was for 8 days, 3/2-3/10. It was comforting upon the moment of arrival to be greeted with the warm "welcome home" from so many friends. The memories created are what keeps us coming back. Our personal butlers Penny and Carlos were fabulous!...

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2Thank Wntersux
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear Wntersux, We would like to thank you for your kind comments and for choosing us again. We feel glad when we welcome guests who have visited us before since they feel like family. We love being part of those beautiful memories of everyone who comes to EDM. We would be pleased to see you soon, Joslin Fuentes General...

Stafford, United Kingdom
Reviewed 2 days ago NEW

Room for improvement of nighttime entertainment, rooms / decor in need of refurb. Beachfront setting / facilities excellent, best we have been to in 3 successive years of El Dorado Mexico holidays. Dining and bar / drinks service excellent as was case in previous years.

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2Thank grnicholls
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear grnicholls, It is great to read that we did a good job one more time and your time here was a successful experience as in previous stays that is why we want to thank you. It is an honor that you chose us again to spend your vacations. Hope to see you again at home, Joslin Fuentes General...

Aylesford, United Kingdom
Reviewed 2 days ago NEW

This was our first visit to this resort and will definitely not be our last. The staff are so friendly and helpful, the food was amazing in all the restaurants but our favourite was Mio where Allen, Elmer and Victor went that extra mile to provide outstanding service. The beach is beautifull with beach butlers serving drinks all day to...

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1Thank carolmO4175OI
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear carolmO4175OI, We would like to thank you for giving us the opportunity to be part of your holidays. It is an honor to read that we met your expectations and were delighted with the friendliness of our staff since that is our main goal. It would be an honor to welcome you back soon, Joslin Fuentes General Manager...

Atlanta, Georgia
Reviewed 2 days ago NEWvia mobile

My husband and I just returned from a week in paradise and already planning our trip back. If you like small intimate resorts where you get very personalized attention this place is for you. From check in to check out we felt right at home. The staff could not be nicer and work hard to make sure you have everything...

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Thank DeeP1962
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear DeeP1962, We would like to thank you for your great words about our team. It is wonderful to read that your holidays were awesome and our team could make it happen. We have shared your comments and they are grateful. We would like to welcome you soon, Joslin Fuentes General Manager El Dorado Maroma by Karisma

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 

Additional Information about El Dorado Maroma, by Karisma

Address: Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710, Mexico (Formerly El Dorado Spa Resorts, by Karisma)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: $325 - $1,096 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Maroma, by Karisma 4.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort
Hotel Style:
#2 Family Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
#3 Spa Hotel in Playa Maroma
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Questions & Answers

Here's what travelers have asked, with answers from El Dorado Maroma, by Karisma staff and other travelers.
485 questions
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Lynn
7 months ago

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Questions? Get answers from El Dorado Maroma, by Karisma staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms on the first floor offer great accessibility, but rooms on the upper floors have excellent views and a bit more privacy.”
  • Room with a view!
  • Morning Sunrise
  • A bit of private paradise
 of 5 bubbles MilwaukeeSnowbirds, 4 days ago | Read review
“In Palofito the rooms on the southside have more private views as those on the north face back to the main beach and the resort.”
 of 5 bubbles Verowanderer, 4 days ago | Read review
“We asked for a quiet room and were given one in Building 12. It was terrific.”
 of 5 bubbles Gardenmoose, 6 days ago | Read review
“Small resort- believe all rooms have good location”
 of 5 bubbles 743hermang, 1 week ago | Read review
“honeymoon suite”
 of 5 bubbles bobbyhayducka2, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question