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El Dorado Maroma, by Karisma

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Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (8015)
360
Panoramas (11)
Pool & Beach (1795)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Staff required to regularly wash hands
  • Contactless check-in
  • Individually wrapped toiletries
Updated 04/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from El Dorado Maroma, by Karisma
Updated 04/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 7 hotels in Playa Maroma
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
GreenLeaders Gold level
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Canoeing
Babysitting
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Diving
Snorkeling
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Banquet room
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Concierge
Currency exchange
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Private balcony
Room service
Safe
Seating area
VIP room facilities
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Great View
Languages Spoken
Spanish
6,486Reviews946Q+A100Room tips
Traveler rating
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Popular mentions
Herman G wrote a review Yesterday
Pewaukee4 contributions2 helpful votes
Everyone here is seriously exceptional. Second time here and just as fabulous as the first. Was worried with covid but the resort staff was on top of the cleaning and masking. Shout out to Omar, Jose, Fernando, Oscar and Teresita!
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Review collected in partnership with this hotel
Date of stay: September 2020
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Daniel wrote a review Sep 23
1 contribution1 helpful vote
We stayed 7 nights in one of the Palafito suite-overwater bungalow. The suite is beautifully designed, ours an even-numbered unit (ex: 1614) had a west-facing terrace, so we were shaded in the morning (with sun in the afternoon) and had a great view of the sunset. During your stay at the palafitos, guests are assigned to butlers--a team of two, one with a 7 am-3 pm shift (the day butler), and the other with a 3 pm-11 pm shift (the night butler). Our day butler, Alex, checked us in and then provided a nice tour of the room and amenities on-site, which gave a great overview of resort. The big selling point in our opinion is exclusive all-inclusive access to the Palafitos restaurant, which is right nearby the palafito suites. The food and the service here is extraordinary; some of best food we've ever had (and we both live in New York and often dine at some of very best restaurant in the cities). This was the only restaurant we ate at during our stay, as to eat elsewhere is, in our opinion, a waste of a meal (NOT because the other restaurants are bad, but the food at the palafito restaurant is certainly gourmet cruise, and a tier above anywhere else on the resort). We had great service throughout out many meals at the restaurant; servers Alexis, Miguel, Martiniano and Amado were excellent. Amado, particularly, was really attentive. The runners Jesus and Andres were so great. The other nice thing about the palafitos is that guest get an exclusive beach-front space with bali-beds and loungers with butler service. Daisy, the beach butler and Felipe, beach bartender are so attentive and helpful. Made relaxing at the beach even better! We'll definitely go back.
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Date of stay: September 2020
Rooms
Location
Service
Room Tip: For the palafitos, even-numbered units (ex: 1614) face west, so shade in the morning (sun in the...
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1 Helpful vote
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Response from Karisma Hotels, Director General at El Dorado Maroma, by Karisma
Responded 2 days ago
Dear dwojtk, Thank you for your review and kinds words, we appreciate the time taken to share your experiences. We are delighted to know you had an amazing Gourmet Inclusive stay with us and consider Palafitos at El Dorado Maroma to be worthy of a five-star review. Our goal is to provide our guests with world-class accommodations and unique vacation experiences, so we are very happy knowing that you thoroughly enjoyed the time spent with us at Palafitos at El Dorado Maroma. I look forward to hosting you again soon. Kind Regards, Your Hotel Management.
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Troublemaker72 wrote a review Sep 22
Sherman Oaks, Ca47 contributions19 helpful votes
My wife and I just returned from six days/nights at the El Dorado Maroma by Karisma. It was a slightly belated anniversary celebration and we chose this resort from the El Dorado chain based on the intimacy of this specific resort and the beach. We were more than surprised by the resort and its staff. They exceeded our expectations. Not many times in my life have I been somewhere that all the employees were happy to be there. That included the gardeners to maids, chefs to waiters, spa employees to groundskeepers. You name it, they were smiling, said hello, and understood that your individual experience was the most important part of their jobs. The beach/entertainment staff were awesome. Big shout-out to Grisel, Omar, Alex, and Lairbag who were a blast to hang out with. They were always "on", engaging in getting guests to beach volleyball, water volleyball, contests, aerobics, yoga, etc. Definitely made the trip more engaging and fun. Manuel at the beach was extremely cool. He was always moving quickly, ready to take your order, remembered my wife and my name and had us laughing with his lively humor. We loved Oscar and Chepita at the Peruvian as well as Theresita as a host. Augustin was the master tequila taster/sommelier and was a pleasure to chat with if you get the opportunity. Rene, Raul, and Rigaberto as bartenders (We didn't visit all bars, so hopefully I don't hurt anyone's feelings by not mentioning them.).
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Date of stay: September 2020
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Response from Karisma Hotels, Director General at El Dorado Maroma, by Karisma
Responded 3 days ago
Dear Troublemaker72, Thank you for your wonderful review of your experiences at El Dorado Maroma Riviera Maya, a Spa Resort by Karisma, it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the El Dorado Maroma Riviera Maya, a Spa Resort by Karisma. Kind Regards, Your Hotel Management
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Morgan W wrote a review Sep 22
1 contribution
My husband & had an absolute blast! We felt completely safe and taken care of the entirety of our stay. The staff knew us by name and seemed geuinely grateful to have us onsite. In the midst of a pandemic, traveling internationally is hard but the team at El Dorado Maroma ensured we remained healthy & happy. Each day there were activities and entertainment led by Omar, who was by far our favorite part of the trip. We hope to go back very soon and see the happy familiar faces as El Dorado Maroma.
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Date of stay: September 2020
Value
Service
Sleep Quality
Room Tip: Personally, all rooms are luxurious and they have rooms for all budgets.
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Response from Karisma Hotels, Director General at El Dorado Maroma, by Karisma
Responded 3 days ago
Dear MorganWolan, Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive experience. Splendid experiences should begin from the moment you arrive till the moment you depart and we are happy to hear you encountered just this. Thank you again for your review, and we look forward to hosting you here at El Dorado Maroma Riviera Maya, a Spa Resort by Karisma many times more in the future! Kind Regards, Your Hotel Management
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Leolesya wrote a review Sep 21
Yekaterinburg, Russia59 contributions40 helpful votes
The resort exceeded our expectations in everything: facilities, staff, service,location, food! We received the warmest welcome and feeling of exclusive experience from the moment we drove through the gate until the last minutes. Regarding safety and health measures, we felt that everything was clean and spotless,constantly sanitized and all staff were wearing face masks at all times ( which we know how hard it is in that heat working for hours). The staff made our time exceptional, from reception to our concierge Elizeth, our caring waiters Dory, Oscar, Javier, Bertin, also Isael who was very helpful with our luggage and checking in and out, Angelica was a great host at Lima Limon restaurant. There are many more working behind the scenes ( chefs, cleaners, facilities...) and they are all doing very hard work to deliver this experience! Keep up the great work! The territory of the hotel is well maintained even though it's in the middle of the jungle and mangrove, feels like it's well blended in that environment with all animals around. We want to be back already!
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Date of stay: September 2020Trip type: Traveled as a couple
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Response from Karisma Hotels, Director General at El Dorado Maroma, by Karisma
Responded 4 days ago
Dear Leolesya, Thank you for your wonderful review of your experiences at El Dorado Maroma Riviera Maya, a Spa Resort by Karisma, it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the El Dorado Maroma Riviera Maya, a Spa Resort by Karisma. Kind Regards, Your Hotel Management.
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PRICE RANGE
$273 - $658 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el dorado maroma, a beachfront resort, by karisma hotel playa del carmen, el dorado maroma hotel, el dorado maroma resort
FORMERLY KNOWN AS
El Dorado Spa Resorts, by Karisma
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Maroma
NUMBER OF ROOMS
99
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Frequently Asked Questions about El Dorado Maroma, by Karisma
Which popular attractions are close to El Dorado Maroma, by Karisma?
Nearby attractions include Cirque du Soleil JOYÀ (3.4 miles), Jungala Aqua Experience (3.6 miles), and Pasion De Cacao (2.7 miles).
What are some of the property amenities at El Dorado Maroma, by Karisma?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at El Dorado Maroma, by Karisma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at El Dorado Maroma, by Karisma?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at El Dorado Maroma, by Karisma?
Yes, free parking is available to guests.
What are some restaurants close to El Dorado Maroma, by Karisma?
Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and El Puerto.
Are there opportunities to exercise at El Dorado Maroma, by Karisma?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does El Dorado Maroma, by Karisma have an airport shuttle?
Yes, El Dorado Maroma, by Karisma offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at El Dorado Maroma, by Karisma?
Yes, dry cleaning and laundry service are offered to guests.
Does El Dorado Maroma, by Karisma offer any business services?
Yes, guests have access to a business center and a banquet room during their stay.
Are there any historical sites close to El Dorado Maroma, by Karisma?
Many travelers enjoy visiting Zona Arqueologica Playa del Carmen (9.7 miles).