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El Dorado Maroma, by Karisma

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El Dorado Maroma, by Karisma
El Dorado Maroma, by Karisma
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3,222 Reviews from our TripAdvisor Community

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Showing 3,014: English reviews
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Surrey, British Columbia, Canada
Reviewed yesterday NEWvia mobile

This vacation was the most memorable we have ever experienced! Celebrating our 30th wedding anniversary we felt like royalty! Staff were outstanding from the minute we arrived. The first day was a blip - my own fault burning my feet and the staff were very attentive coming to my aid. The food was amazing - every meal outstanding. Jonas was...

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Thank Karen S
Reviewed yesterday NEW

We just returned from five nights at El Dorado Maroma and had a wonderful time. Our trip was two couples and two friends, and the six of us had a relaxing time intermixed with plenty of sun, drinks and nights at the resort's bars. The team of Alex, Omar, Chris, Jesus and Gabriel were the entertainment team while we were...

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Thank Justin P
Reviewed yesterday NEWvia mobile

Here now and disappointed based on our experience a few years ago. We are Exotic Members and have visited many of the resorts. We requested a room near the beach this trip (and were really excited) but didn't expect the best room available; however, we are severely disappointed about the room and check-in process. We understand it's close to full...

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Thank Seananderica H
Olathe, Kansas
Reviewed yesterday NEWvia mobile

We were so very blessed to enjoy our 13th stay at our beloved El Dorado Maroma. Our stay was for 8 days, 3/2-3/10. It was comforting upon the moment of arrival to be greeted with the warm "welcome home" from so many friends. The memories created are what keeps us coming back. Our personal butlers Penny and Carlos were fabulous!...

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Thank Wntersux
Stafford, United Kingdom
Reviewed yesterday NEW

Room for improvement of nighttime entertainment, rooms / decor in need of refurb. Beachfront setting / facilities excellent, best we have been to in 3 successive years of El Dorado Mexico holidays. Dining and bar / drinks service excellent as was case in previous years.

Review collected in partnership with this hotel
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Thank grnicholls
Aylesford, United Kingdom
Reviewed yesterday NEW

This was our first visit to this resort and will definitely not be our last. The staff are so friendly and helpful, the food was amazing in all the restaurants but our favourite was Mio where Allen, Elmer and Victor went that extra mile to provide outstanding service. The beach is beautifull with beach butlers serving drinks all day to...

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Thank carolmO4175OI
Atlanta, Georgia
Reviewed yesterday NEWvia mobile

My husband and I just returned from a week in paradise and already planning our trip back. If you like small intimate resorts where you get very personalized attention this place is for you. From check in to check out we felt right at home. The staff could not be nicer and work hard to make sure you have everything...

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Thank DeeP1962
Turlock, California, United States
Reviewed 2 days ago NEW

To celebrate our 25th anniversary, we booked a trip to El Dorado Maroma (on the Riviera Maya south of Cancun). We used Tripadvisor reviews to help choose this resort and Costco Travel to book it...we were very happy with both. Several observations: The grounds were beautiful and immaculate - The pictures don't do the resort justice. Every square inch of...

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4Thank SycamoreJim
Charlotte, NC
Reviewed 2 days ago NEW

We have just returned from our first visit to EDM and spent our first 3 days in a Mi Hotelito room followed by 4 nights in a Palafitos bungalow which was planned prior to our visit. The Mi Hotelito room is conveniently located to the lobby, restaurants, beach and pool but is very basic without any "wow" factor. The bed...

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2Thank NCGirlCharlotte
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear NCGirlCharlotte, Thank you for your kind words and for you compliments. Every day we have the same goal which is to make feel every one of our guests important, welcome and comfortable. We are honored when we read review like yours saying that you had a wonderful time. We will be waiting for you, Joslin Fuentes General Manager...

Wildomar, California
Reviewed 2 days ago NEWvia mobile

As always it was a fabulous time my second home. The people are so gracious and welcoming the food is fantastic the weather was great and the view is breathtaking. Can't wait to come back. From entertainment with Alex and Jesus to Butler's Ricardo, Oscar and Penny. Waiters Fernando, Manuel & Jonas. Beach butler Ellie, Armando & Manuel. Bartenders Renée...

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Thank mbauop
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear mbauop, We want to thank you for sharing your opinion with the future travelers who are trying to take a decision and with us who love to read how wonderful your holidays were. Our whole team is pleased because we fulfilled you expectations and is eager to welcome you back home. We are looking forward to seeing you...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 

Additional Information about El Dorado Maroma, by Karisma

Address: Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710, Mexico (Formerly El Dorado Spa Resorts, by Karisma)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: $328 - $1,097 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Maroma, by Karisma 4.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort
Hotel Style:
#2 Family Hotel in Playa Maroma
#3 Spa Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
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Questions & Answers

Here's what travelers have asked, with answers from El Dorado Maroma, by Karisma staff and other travelers.
484 questions
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Lynn
7 months ago

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Questions? Get answers from El Dorado Maroma, by Karisma staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms on the first floor offer great accessibility, but rooms on the upper floors have excellent views and a bit more privacy.”
  • Room with a view!
  • Morning Sunrise
  • A bit of private paradise
 of 5 bubbles MilwaukeeSnowbirds, 3 days ago | Read review
“In Palofito the rooms on the southside have more private views as those on the north face back to the main beach and the resort.”
 of 5 bubbles Verowanderer, 3 days ago | Read review
“We asked for a quiet room and were given one in Building 12. It was terrific.”
 of 5 bubbles Gardenmoose, 5 days ago | Read review
“Small resort- believe all rooms have good location”
 of 5 bubbles 743hermang, 6 days ago | Read review
“honeymoon suite”
 of 5 bubbles bobbyhayducka2, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question