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El Dorado Maroma, by Karisma

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El Dorado Maroma, by Karisma
El Dorado Maroma, by Karisma
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3,362 Reviews from our TripAdvisor Community

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Showing 3,145: English reviews
Start your review of El Dorado Maroma, by Karisma
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Reviewed yesterday NEWvia mobile

Not knowing what to expect at a resort, I was pleasantly surprised to be greeted everyday with enthusiasm and kindness from all members of the staff. They made the whole experience so much better, and I am grateful to them for encouraging me to hop on board with activities I hadn't tried before. Everyday was a delight, and I honestly...

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Thank Lindsey G
London, United Kingdom
Reviewed 2 days ago NEW

We revisited El Dorado Maroma again this year because we had such a brilliant holiday last year & we had an even better experience this year. If you want a peaceful holiday in a place that is full of friendly happy people that can't do enough for you then look no further than the Maroma. This year the over sea...

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Thank Susan G
Wisconsin
Reviewed 2 days ago NEW

My wife and I spent a week at El Dorado Maroma in mid-April. What a wonderful experience. We are not used to being attended to and it was a bit of an adjustment for us, but after spending a day there, we acclimated and truly enjoyed our time. The beach was very nice and there was always a place to...

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2Thank Roeskar
Reviewed 2 days ago NEW

My name is Mike, I had been in a severe motorcycle accident several months earlier and was looking for a nice place to relax after having several months of rehab. My travel agent suggested the El Dorado Maroma. She could have not be more spot on. This resort is a perfect get-a-way for adults who need some TLC. The food...

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2Thank Micheal W
London, Canada
Reviewed 2 days ago NEW

BACKGROUND As has happened several times in the past, we booked our airfare to CUN months ahead of booking our resort. There are so many good resorts to choose from in the Riviera Maya, I have always had luck finding a terrific deal, and this time was no exception. In March, exceptionally low prices for El Dorado Maroma started appearing...

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15Thank Kodachrome_Dreams
Woodbury, New Jersey
Reviewed 2 days ago NEW

My husband and I went to El Dorado Maroma for our honeymoon in 2014. We loved it and purchased the vacation club membership, which came with interest-free financing. Great deal, we had a great stay, so we did it. The vacation club switched lenders and sold our account without notifying us. My husband made a payment to pay our remaining...

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4Thank aad250100
Portland, Oregon
Reviewed 3 days ago NEW

El Dorado Maroma was the perfect place for a relaxing couple's trip. It was quiet and low key which is what we were looking for. The food, especially at the Caribbean Grill (the name and even description from the hotel don't do it justice. Also make sure to get the tuna tostada) was as good as anything you'd get at...

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2Thank mkinshella
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear mkinshella, We are grateful for your comments. It is an honor that you what you needed. Our team was pleased to make you feel comfortable and welcome. We appreciate your kind words We would be pleased to welcome you back. Joslin Fuentes Díaz General Manager El Dorado Maroma, by Karisma

Shelby, Nebraska
Reviewed 3 days ago NEW

We loved the small resort atmosphere, excellent service, clean, comfortable rooms, wonderful beach & pools. Plenty of activity and quite, whatever your preference. Excellent food. So many people to thank. Leo at Exotic. Our maid Leticia. Alex our activity director. Armando & Eiler for their excellent beach service. Guillermo at the Palafitos made our Anniversary one the best ever. Bartenders:...

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Thank Kim V
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear Kim V We want to thank you for sharing a great review. We are glad to read how much you enjoyed with our team who is pleased to exceed your expectations. We send you warm regards. We are looking forward to seeing you soon, Joslin Fuentes General Manager El Dorado Maroma by Karisma

Montgomery City, Missouri
Reviewed 4 days ago NEW

We just returned from El Dorado Maroma, where we spent 5 nights enjoying the awesome weather and great resort. This was our 3rd visit to the resort since September of last year, when we visited for the first time and became members of Exotic Travelers. The resort if very clean, small and quiet. If you are looking for relaxing atmosphere,...

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Thank Alan L
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear AlanLuelf, We are honored to know your opinion and that you are planning to come back soon. That is great! It is always a pleasure to spend time with our guests and make memorable experiences every time that you visit us. We send you warm regards. We cannot wait to see you in September, Joslin Fuentes General Manager...

Belmond, Iowa
Reviewed 4 days ago NEW

This was our 2nd visit to the El Dorado Maroma and it was as amazing as the first visit. The service is incredible, they go above and beyond what is expected. We so enjoyed the gourmet food selections. Everything was delicious. And the staff.....wow....!!!!! A shout out to Diego and Rene at the swimup bar, Alan at the Mio, Janelly...

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Thank 1967kbrooks
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear 1967kbrooks, We are thrilled that you had an amazing second stay at EDM enjoying the beauty of this amazing place. Knowing that are good news since we do our best every day to make you feel comfortable. We will be glad to welcome you back in the third visit, Joslin Fuentes General Manager El Dorado Maroma by Karisma

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 

Additional Information about El Dorado Maroma, by Karisma

Address: Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710, Mexico (Formerly El Dorado Spa Resorts, by Karisma)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: $392 - $1,471 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Maroma, by Karisma 4.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort
Hotel Style:
#2 Family Hotel in Playa Maroma
#3 Green Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma
#3 Spa Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
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Questions & Answers

Here's what travelers have asked, with answers from El Dorado Maroma, by Karisma staff and other travelers.
508 questions
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Lynn
8 months ago

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms in the newer blocks ( only 4 floors high) have a lift and lovely views”
susangS9056VZ, 2 days ago | Read review
“We stayed on the 4th floor in a presidential suite. It was HUGE:), clean and wonderful. The views of the ocean were great.”
Roeskar, 2 days ago | Read review
“Presidential room is the best!!!”
91michealw, 2 days ago | Read review
“Spend a little extra for the honeymoon suite, it was so worth it. The balcony rooms overlooking the pool are great!”
mkinshella, 3 days ago | Read review
“We were in Villa 12 and had an awesome ocean view.”
1967kbrooks, 4 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question