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El Dorado Maroma, by Karisma

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Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$456
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Traveler (8015)
360
Panoramas (11)
Pool & Beach (1795)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Staff required to regularly wash hands
Updated 04/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from El Dorado Maroma, by Karisma
Updated 04/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 7 hotels in Playa Maroma
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
GreenLeaders Gold level
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Canoeing
Babysitting
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Diving
Snorkeling
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Banquet room
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Concierge
Currency exchange
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Private balcony
Room service
Safe
Seating area
VIP room facilities
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Great View
Languages Spoken
Spanish
6,481Reviews944Q+A100Room tips
Traveler rating
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Popular mentions
Armando P wrote a review Yesterday
Toluca, Mexico11 contributions
+1
The resort is luxurious and has the concept of all Gurmet Inclusive. We stayed in a Private pool and Jacuzzi room. Me and my wife had an amazing time. But what really made our vacation wonderfull is the staff. Our waitress Dory, Oscar and Bertin. Also our concierge Elizeth. Were always smiling and taking care of us. The staff works really hard and they deliver an amazing experience. We will definitely come back. We can't wait
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Date of stay: September 2020Trip type: Traveled as a couple
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Response from Karisma Hotels, Director General at El Dorado Maroma, by Karisma
Responded yesterday
Dear 787armandop, Thank you for your recent visit to the El Dorado Maroma Riviera Maya, a Spa Resort by Karisma, and the wonderful feedback you’ve shared with the TripAdvisor community. We are thrilled to know that we were able to meet your expectation with regards to your accommodation and our hotel facilities. We truly appreciate the five-star rating you have generously bestowed on us and we hope to have the honor of hosting your stay once again in the near future! Kind Regards, Your Hotel Management
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Troublemaker72 wrote a review Sep 18
Sherman Oaks, Ca47 contributions19 helpful votes
My wife and I just returned from six days/nights at the El Dorado Maroma by Karisma. It was a slightly belated anniversary celebration and we chose this resort from the El Dorado chain based on the intimacy of this specific resort and the beach. We were more than surprised by the resort and its staff. They both exceeded our expectations. Not many times in my life have I been somewhere that all the employees were happy to be there. That included the gardeners to maids, chefs to waiters, spa employees to groundskeepers. You name it, they were smiling, said hello, and understood that your individual experience was the most important part of their jobs.
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Date of stay: September 2020
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Response from Karisma Hotels, Director General at El Dorado Maroma, by Karisma
Responded yesterday
Dear Troublemaker72, Thank you for your recent review for El Dorado Maroma Riviera Maya, a Spa Resort by Karisma, we truly value the time taken to share your experiences and the details mentioned. We appreciate your comments; we are thrilled to know how memorable and special your stay was with us, especially your experiences at our specialty restaurants, expansive pools, spacious rooms, and our warm ambiance. We hope to you see again very soon at the El Dorado Maroma Riviera Maya, a Spa Resort by Karisma or another one of our Karisma Hotels and Resorts! Kind Regards, Your Hotel Management
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Michael B wrote a review Sep 17
Augusta, Georgia3 contributions4 helpful votes
My wife and I normally stay at El Dorado Casitas Royale, this was our first stay at Maroma and it was amazing. We had such a wonderful time. The staff handled COVID precautions excellent and did not sacrifice the customer service. We had excellent waiters and waitresses, one of which was Sergio was amazing. Also, our butlers, Jose and Oscar, were amazing and provided exceptional service. We can't wait to go back. We stayed at the Honeymoon Villa. It was so spacious, the backyard with the pool and porch was so awesome and I had a hard time leaving. We will efinitely be returning.
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Date of stay: September 2020
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Response from Karisma Hotels, Director General at El Dorado Maroma, by Karisma
Responded yesterday
Dear Michael B, Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive experience. Splendid experiences should begin from the moment you arrive till the moment you depart and we are happy to hear you encountered just this. Thank you again for your review, and we look forward to hosting you here at El Dorado Maroma Riviera Maya, a Spa Resort by Karisma many times more in the future! Kind Regards, Your Hotel Management.
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tdunn wrote a review Sep 15
Woodstock, Georgia48 contributions25 helpful votes
We just spent 8 nights at our favorite place. El Dorado Maroma. It was fabulous to say the least. Over the many years of travel we have always returned here because of the amazing staff. This boutique resort allows for a lot of personal friendships to be made with the staff. They are so hard working, friendly, and amazing people. We chose to travel to this resort specifically during this crazy 2020 year and Covid, why because we know and trust the staff and what we knew about the resorts policies and efforts before going. We felt completely safe and health is top concern while there. Maroma won our hearts many years ago because of the boutique size, the friendly people, the beach, the marina next door, and the swim up rooms. Our butlers were AMAZING, Geovanni and Andrea. I truly can't comment on every detail they put in. Truly if we requested it, it happened. This is a special note to those with food allergies. My husband has a shellfish allergy and what we love about the Karisma properties is there attention to allergies. By day 2 most of the staff says it to us before we say it to them (Mr is allergic to Shellfish :) The dinners we are extra cautious is the specialty nights (Taco's & Beer, Mexican Fiesta, etc) Anything with a food display. However, Miguel Food/Beverage Manager and Daniel head chef are always there to take special care of my husband. I do mean special care (he gets spoiled). They are truly amazing and we see them around the property every day and they always stop to see how things are going. There really is no way to mention every person who made this trip wonderful. Everyone says Hola, gardeners, maintenance staff, delivery staff, everyone. We would like to make special mention of people we had amazing service and wonderful conversations with: Omar and Rigaberto fabulous bartenders and I love to tell them to just surprise me. Oscar and Chephina Lima Limon, Juan, Denis, Agustin El Capitan, Of course the beach butlers Enrigue, Diaz, and Manuel are great and comedians. Now I must mention the SPA. You must get a massage by Lorena and/or Jorge, AMAZING. For some to eat at the Palafitos restaurant it is an extra cost. Dinner at Palafitos was amazing and also with amazing staff Amado, Jorge, and Wilian. Our transportation to and from the property was with Lomas and our driver Geraldo was a great, loved our conversations. Overall, I highly recommend this resort and it's amazing staff.
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Date of stay: September 2020
Cleanliness
Service
Sleep Quality
Room Tip: this trip was Bldg 14, great view and beach access. On the far north end of the small property.
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Response from Karisma Hotels, General Manager at El Dorado Maroma, by Karisma
Responded 5 days ago
Dear tdunn2013, Thank you so much for choosing El Dorado Maroma Riviera Maya, a Spa Resort by Karisma for your recent vacation. We understand that we are one of many hotels in the Riviera Maya and truly value you as a loyal guest. It is great to know every detail that has exceeded your expectations and we are happy to hear you enjoyed our gourmet Cuisine and themed restaurants; we do our best to ensure all our guests are treated to a carefully crafted culinary experience ensuring all their dietary needs taken care of. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the El Dorado Maroma Riviera Maya, a Spa Resort by Karisma. Kind Regards, Your Hotel Management
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Jodi G wrote a review Sep 12
2 contributions5 helpful votes
We loved this resort. We celebrated our 5th wedding anniversary here and enjoyed every second! The grounds are amazing and most of the staff is even better than that! We stayed in the Palafitos (overwater bungalows) for 5 nights and a presidential suite for 1 night (when we decided to extend our trip by 1 night). Some star staff members that I'd like to mention are: William and Alex (palafitos butlers), Felipe and Daisy (Palafitos bartenders), and Miguel at the Palafitos resturaunt. Really, most of the staff there is amazing, but those were just a few that stuck in my mind! Should you decide to stay here, prepare to be pampered and relaxed the entire time!
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Date of stay: September 2020Trip type: Traveled as a couple
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Response from Karisma Hotels, General Manager at El Dorado Maroma, by Karisma
Responded 1 week ago
Dear 978jodig, Thank you for selecting El Dorado Maroma Riviera Maya, a Spa Resort by Karisma as hosts for your most recent visit to Mexico and the Riviera Maya. We work hard in creating a truly memorable experience for each and every guest So it brings me great joy to know our team went the extra mile and that they had such a positive impact on your vacation experience. We are also pleased to read how much you enjoyed our luxurious accommodation and facilities as well as our beautiful grounds. It was a pleasure hosting you and we certainly hope El Dorado Maroma Riviera Maya, a Spa Resort by Karisma becomes your resort of choice during future travels. Kind Regards, Your Hotel Management
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PRICE RANGE
$273 - $658 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el dorado maroma, a beachfront resort, by karisma hotel playa del carmen, el dorado maroma hotel, el dorado maroma resort
FORMERLY KNOWN AS
El Dorado Spa Resorts, by Karisma
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Maroma
NUMBER OF ROOMS
99
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Frequently Asked Questions about El Dorado Maroma, by Karisma
Which popular attractions are close to El Dorado Maroma, by Karisma?
Nearby attractions include Cirque du Soleil JOYÀ (3.4 miles), Jungala Aqua Experience (3.6 miles), and Pasion De Cacao (2.7 miles).
What are some of the property amenities at El Dorado Maroma, by Karisma?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at El Dorado Maroma, by Karisma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at El Dorado Maroma, by Karisma?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at El Dorado Maroma, by Karisma?
Yes, free parking is available to guests.
What are some restaurants close to El Dorado Maroma, by Karisma?
Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and El Puerto.
Are there opportunities to exercise at El Dorado Maroma, by Karisma?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does El Dorado Maroma, by Karisma have an airport shuttle?
Yes, El Dorado Maroma, by Karisma offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at El Dorado Maroma, by Karisma?
Yes, dry cleaning and laundry service are offered to guests.
Does El Dorado Maroma, by Karisma offer any business services?
Yes, guests have access to a business center and a banquet room during their stay.
Are there any historical sites close to El Dorado Maroma, by Karisma?
Many travelers enjoy visiting Zona Arqueologica Playa del Carmen (9.7 miles).