The resort is luxurious and has the concept of all Gurmet Inclusive. We stayed in a Private pool and Jacuzzi room. Me and my wife had an amazing time. But what really made our vacation wonderfull is the staff. Our waitress Dory, Oscar and Bertin. Also our concierge Elizeth. Were always smiling and taking care of us. The staff works really hard and they deliver an amazing experience. We will definitely come back. We can't wait
My wife and I just returned from six days/nights at the El Dorado Maroma by Karisma. It was a slightly belated anniversary celebration and we chose this resort from the El Dorado chain based on the intimacy of this specific resort and the beach. We were more than surprised by the resort and its staff. They both exceeded our expectations. Not many times in my life have I been somewhere that all the employees were happy to be there. That included the gardeners to maids, chefs to waiters, spa employees to groundskeepers. You name it, they were smiling, said hello, and understood that your individual experience was the most important part of their jobs.
My wife and I normally stay at El Dorado Casitas Royale, this was our first stay at Maroma and it was amazing. We had such a wonderful time. The staff handled COVID precautions excellent and did not sacrifice the customer service. We had excellent waiters and waitresses, one of which was Sergio was amazing. Also, our butlers, Jose and Oscar, were amazing and provided exceptional service. We can't wait to go back. We stayed at the Honeymoon Villa. It was so spacious, the backyard with the pool and porch was so awesome and I had a hard time leaving. We will efinitely be returning.
We just spent 8 nights at our favorite place. El Dorado Maroma. It was fabulous to say the least. Over the many years of travel we have always returned here because of the amazing staff. This boutique resort allows for a lot of personal friendships to be made with the staff. They are so hard working, friendly, and amazing people. We chose to travel to this resort specifically during this crazy 2020 year and Covid, why because we know and trust the staff and what we knew about the resorts policies and efforts before going. We felt completely safe and health is top concern while there. Maroma won our hearts many years ago because of the boutique size, the friendly people, the beach, the marina next door, and the swim up rooms. Our butlers were AMAZING, Geovanni and Andrea. I truly can't comment on every detail they put in. Truly if we requested it, it happened. This is a special note to those with food allergies. My husband has a shellfish allergy and what we love about the Karisma properties is there attention to allergies. By day 2 most of the staff says it to us before we say it to them (Mr is allergic to Shellfish :) The dinners we are extra cautious is the specialty nights (Taco's & Beer, Mexican Fiesta, etc) Anything with a food display. However, Miguel Food/Beverage Manager and Daniel head chef are always there to take special care of my husband. I do mean special care (he gets spoiled). They are truly amazing and we see them around the property every day and they always stop to see how things are going. There really is no way to mention every person who made this trip wonderful. Everyone says Hola, gardeners, maintenance staff, delivery staff, everyone. We would like to make special mention of people we had amazing service and wonderful conversations with: Omar and Rigaberto fabulous bartenders and I love to tell them to just surprise me. Oscar and Chephina Lima Limon, Juan, Denis, Agustin El Capitan, Of course the beach butlers Enrigue, Diaz, and Manuel are great and comedians. Now I must mention the SPA. You must get a massage by Lorena and/or Jorge, AMAZING. For some to eat at the Palafitos restaurant it is an extra cost. Dinner at Palafitos was amazing and also with amazing staff Amado, Jorge, and Wilian. Our transportation to and from the property was with Lomas and our driver Geraldo was a great, loved our conversations. Overall, I highly recommend this resort and it's amazing staff.…
We loved this resort. We celebrated our 5th wedding anniversary here and enjoyed every second! The grounds are amazing and most of the staff is even better than that! We stayed in the Palafitos (overwater bungalows) for 5 nights and a presidential suite for 1 night (when we decided to extend our trip by 1 night). Some star staff members that I'd like to mention are: William and Alex (palafitos butlers), Felipe and Daisy (Palafitos bartenders), and Miguel at the Palafitos resturaunt. Really, most of the staff there is amazing, but those were just a few that stuck in my mind! Should you decide to stay here, prepare to be pampered and relaxed the entire time!