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El Dorado Maroma, by Karisma

Traveler (6756)
360
Panoramas (11)
Pool & Beach (1446)

About

Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
GreenLeaders Gold level
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel.
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Property amenities
Breakfast included
Pool
Room Service
Free Internet
Free Parking
Restaurant
Bar/Lounge
Spa
Fitness Center with Gym / Workout Room
Adult pool
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Dry Cleaning
Hot Tub
Laundry Service
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Paid Wifi
Shuttle Bus Service
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Minibar
Non-Smoking Rooms
Refrigerator in room
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Hidden Gem
Great View
HOTEL CLASS

Location

Full view
Contact
Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cozumel Airport15 mi
Cancun Airport23 mi
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5,225Reviews
7,216Photos
817Q+A
100Room tips
Traveler rating
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  • 51
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Popular mentions
We spent a week at this resort and it was top notch!! The food was second to none and the service was spectacular, always greeted with a smile and assurance that you are on vacation and to let them handle it! Would highly recomment this resort for a nice relaxing vacation.
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Highly recommend. Beautiful resort, fantastic staff and a very nice variety of activities, events and cuisines. Special shoutout to Omar, Ruben, Jesus, Alex, Emi, DJ JUAN, Eli, Manuel, Enrique and the squad for making it a fun action packed weekend.
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Service was impeccable! Friendly staff.. cant help but have a happy and relaxing time. Our beach butlers Enrique, Manuel and Elier were fantastic. Ruben and Omar, Alex, Amy and Jesus gave us plenty of opportunity to be entertained. We hope to be back!
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Our fourth visit to Maroma and still our favorite all inclusive resort. Very quiet, very relaxing, excellent food. The house wine even improved this year. Best of all is Manuel, the beach butler. He makes our days perfect and he is the perfect employee. Maroma should promote him
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Response from KarismaHotels, General Manager at El Dorado Maroma, by Karisma
Responded 2 days ago
Dear Susanne B, Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises. We would like to thank you for your review, which will undoubtedly help our future guests when choosing their next destination in the Caribbean. I hope we have the pleasure to welcome you once again very soon. Sincerely, General Manager
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My boyfriend and I just visited this marvelous resort and we couldn't be more satisfied, we loved it! We had a blast at Rick's bar, Adrian the bar tender made the most delicious gin & tonics and DJ Juan had the most trendiest top music that made us dance all night long! We also
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Response from KarismaHotels, General Manager at El Dorado Maroma, by Karisma
Responded 3 days ago
Dear Valery C, Thank you so much for your feedback on our hotel. Let me express my gratitude for taking the time to write about your stay at El Dorado Maroma, a Spa Resort by Karisma. Your comments are a very good motivation for us to keep working to achieve our guests’ full satisfaction. We will wait for you next year! Sincerely, General Manager El Dorado Maroma by Karisma
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Left by our bedside
Best Chef, Edilberto, who cooks at Palafitos and did our in suite dinner
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123456313
We had reservations, and our concierge helped with that. I think we probably could have gotten in without reservations, but we never tried.
1 vote
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Papitos. Extra cost Mexico lindo. Mexican Kiyoko- Asian Mio- Italian Caribbean grill Lima limon
1 vote
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They are not heated...depending on the temperature outside that can be nice and refreshing
0 votes
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Butlers tipping
We definitely Tip for good Service Butler $200 - $400 for a week maid / Housekeeping $5.00 per day Beach service Usually $30.00 a day and if the same person all week and we are taken care off $100 additional before we leave. dinner servers $20.00 a meal Wine Sommelier usually 20.00 per bottle\ We have found if we tip we will get impeccable service, so I guess it comes down to how well you want to be pampered!
1 vote
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Ricks has a pool table ping pong table great views of the ocean either nightly entertainment or DJ. WE danced our socks off on several occasions....but like the other comment, it's up to you to get out and participate. THe people here are great!
0 votes
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123456164
"All rooms we stayed in were quiet. A view of the water is the best."
"Tipping helps with service."
"We were Palafitos 1608 and it was PERFECT for us."
"Try to avoid villa 1 - piped music 24/7"
"Paliafitos Suites facing the gulf would be prefered"
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12345620
PRICE RANGE
$306 - $1,816 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el dorado maroma, a beachfront resort, by karisma hotel playa del carmenel dorado maroma hotelel dorado maroma resort
FORMERLY KNOWN AS
El Dorado Spa Resorts, by Karisma
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Maroma
NUMBER OF ROOMS
99
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