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El Dorado Maroma, a Beachfront Resort, by Karisma

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El Dorado Maroma, a Beachfront Resort, by Karisma
El Dorado Maroma, a Beachfront Resort, by Karisma
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2,567 Reviews from our TripAdvisor Community

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Showing 2,407: English reviews
Weddington, North Carolina
Level Contributor
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

What an experience! Staff was out of this world! Can't wait to go back! Was there for a week with all the girls...treated like queens. Truly top notch. I highly recommend El Dorado Marona. Again, can't wait to return.

Helpful?
Thank Sojnie
Yukon, Oklahoma
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed yesterday NEW

Our trip started out a bit rough with Fabio, the operations manager for Karisma. He works in the Karisma reservation center. He lacks communication skills and would not return my e-mails. He made promises that he didn't keep, but fortunately the concierge staff at the Maroma made things right shortly after our arrival. My husband and I knew we didn't... More 

Helpful?
1 Thank Burns1995
texas
Level Contributor
96 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
5 of 5 stars Reviewed yesterday NEW

We have been to EDM 20 times ! Why would anyone go to the same place 20 times ? Simply put...not because of the beautiful property- and it is beautiful but the STAFF. When we did venture and go elsewhere we were totally disappointed and wished we were at EDM. The grounds are gorgeous. EDM is small...about 120 rooms...and that... More 

Helpful?
1 Thank suziq2Texas
Kansas City, Missouri
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

quiet and relaxing.... no kids allowed. People went to sleep early so don't count on entertainment in the evening.... We went with another couple in Nov. 2015. Beach was beautiful. Some seaweed due to a storm before we arrived. They were early risers in trying to clean it up.

Helpful?
Thank cherrito77
Kansas City, Missouri
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I would recommend El Dorado Maroma 1,000 times over! We were recommended this resort by a travel agent and also a friend who has stayed here many times in the past. Service - This is what stood out the most. All hotel staff was so extremely accommodating and made us feel so special and valued. The beach butlers were amazing...I... More 

Helpful?
Thank SaraMichelle403045
Greensboro, NC
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Are you looking for a nice, relaxing vacation? El Dorado Maroma may be the perfect place for you! My friend and I were there from July 16th to the 19th, and left feeling completely stress free. I'm fairly certain we were the only two people there as pals and not a couple, but we did exactly what we went to... More 

Helpful?
4 Thank poorfox
Macclesfield, United Kingdom
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed here in july and the moment we were given our champagne and cold towel on arrival this place was perfect. Our room was unbelievable and clean. The beach was the best beach I have been on and I've been to Mauritius and many places in.thd caribbean. Food quality was so good and the selection on the menu was... More 

Helpful?
3 Thank briananimal
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Briananimal We would like to thank you for your review published on Trip Advisor. It honors us to receive such a compliment and encourages us to continue exceeding our guests expectations. We really appreciate you taking the time to let us know we are providing a good service. We look forward to welcome you back. Alejandro López General Manager... More 

United Kingdom
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My partner and I stayed here for 2weeks in the suite that has its own private infinity pool and a little view of the beach! This is by far the best hotel I have ever visited. The suite was amazing and defo worth the additional cost. It was nice to be able to retire to the room and have a... More 

Helpful?
1 Thank KellKell90
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear KellKell90 On behalf of all the staff of El Dorado Maroma, a beachfront resort by Karisma , thank you for have chosen us to spend your holidays! I´m glad that you liked the charm of this beautiful property, so glad to hear that you had an amazing time with us. Sincerely, Alejandro López General Manager El Dorado Maroma, by... More 

Austin, Texas
1 review
4 of 5 stars Reviewed 1 week ago

We really enjoyed our stay at this property. It was especially enhanced by the activities provided by Omar. The kayak tour was full so he went out of his way to take us on a private one! All the staff were very friendly and helpful.

Helpful?
Thank nicolekA28YS
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear NicolekA28YS It honors us to receive such a compliment and encourages us to continue exceeding our clients’ expectations. We really appreciate you taking the time to let us know we are providing a good service. Alejandro López General Manager El Dorado Maroma, by Karisma More 

Cambuslang, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this beautiful resort from 29th June until 13th July 2016. The majority of our fellow holidaymakers were from the USA, mostly the southern states, and were great company. We enjoyed sharing stories from home and drinking tequila in a variety of forms. We made many new friends. Every aspect of our holiday at Maroma was fabulous and... More 

Helpful?
3 Thank LDHKAY
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear LDHKAY It sounds great to be able to hear such great things from your personal experince at our beautiful Hotel. We hope that you can come back to visit us in the near future and take more great memories with you for years to come. Thank you for you positive comments. We look forward to welcome you back soon.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Spa
  • Free Breakfast
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Shuttle Bus Service
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 

Additional Information about El Dorado Maroma, a Beachfront Resort, by Karisma

Address: Carretera Cancun-Tulum Km 55.3 | Maroma beach, Playa Maroma, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: $382 - $802 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Maroma, a Beachfront Resort, by Karisma 4.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort
Hotel Style:
#2 Family Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
#3 Spa Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma
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