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El Dorado Maroma, a Beachfront Resort, by Karisma

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El Dorado Maroma, a Beachfront Resort, by Karisma
El Dorado Maroma, a Beachfront Resort, by Karisma
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2,571 Reviews from our TripAdvisor Community

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Showing 2,409: English reviews
Anders
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

My wife and I just returned from El Dorado Maroma for our 5th visit July 15-20. This resort just continues to exceed expectations. The staff here is one of the reasons we keep coming back. The service and professionalism of the staff is second the none. The beach is one of the best in world plenty of room for everyone.... More 

Helpful?
Thank Scott C
Huntsville, Alabama
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I am going to attempt to keep this review fairly short since I have so many others for the wonderful El Dorado Maroma. We were there for another visit (11 or 12?) at the end of May for 8 nights. We had a lovely holiday and still are amazed at how the time flies when we are at our home... More 

Helpful?
1 Thank akandal
Weddington, North Carolina
Level Contributor
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

What an experience! Staff was out of this world! Can't wait to go back! Was there for a week with all the girls...treated like queens. Truly top notch. I highly recommend El Dorado Marona. Again, can't wait to return.

Helpful?
Thank Sojnie
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Sojnie I´m very glad you had a wonderful vacation and I truly want to thank you for choosing El Dorado Maroma for your holidays. Looking forward to host you again. Joslin Fuentes Díaz General Manager El Dorado Maroma, by Karisma More 

Yukon, Oklahoma
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Our trip started out a bit rough with Fabio, the operations manager for Karisma. He works in the Karisma reservation center. He lacks communication skills and would not return my e-mails. He made promises that he didn't keep, but fortunately the concierge staff at the Maroma made things right shortly after our arrival. My husband and I knew we didn't... More 

Helpful?
5 Thank Burns1995
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Burns1995 On behalf of all the staff of El Dorado Maroma, a beachfront resort by Karisma , thank you for have chosen us to spend your holidays! Thank you for recognizing the hard work of all our staff, I´ll make sure to share your comments with them. We look forward to welcoming you back. Joslin Fuentes Díaz General Manager... More 

texas
Level Contributor
96 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have been to EDM 20 times ! Why would anyone go to the same place 20 times ? Simply put...not because of the beautiful property- and it is beautiful but the STAFF. When we did venture and go elsewhere we were totally disappointed and wished we were at EDM. The grounds are gorgeous. EDM is small...about 120 rooms...and that... More 

Helpful?
3 Thank suziq2Texas
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Suziq2Texas Thank you for your wonderful review. I am very glad to hear you enjoyed such a wonderful stay. Thank you very much for your confidence and support and for being part of this beautiful family named El Dorado! Thank you for recognizing the hard work of all our staff, I´ll make sure to share your comments with them.... More 

Kansas City, Missouri
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

quiet and relaxing.... no kids allowed. People went to sleep early so don't count on entertainment in the evening.... We went with another couple in Nov. 2015. Beach was beautiful. Some seaweed due to a storm before we arrived. They were early risers in trying to clean it up.

Helpful?
Thank cherrito77
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Cherrito77 Many thanks for your review, It was a true pleasure to be your hosts of this romantic holiday and we all hope that you will not leave it too long before you chose to visit us again. Joslin Fuentes Díaz El Dorado Maroma, by Karisma More 

Kansas City, Missouri
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I would recommend El Dorado Maroma 1,000 times over! We were recommended this resort by a travel agent and also a friend who has stayed here many times in the past. Service - This is what stood out the most. All hotel staff was so extremely accommodating and made us feel so special and valued. The beach butlers were amazing...I... More 

Helpful?
1 Thank SaraMichelle403045
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear SaraMichelle403045 Thank you for your review of your experiences, we appreciate that you have taken the time to share your comments with future travelers and guests. We are sure your description of our site´s atmosphere will be a great help for future travelers when choosing their next destination. We´ll be glad to host you again! Joslin Fuentes Díaz El... More 

Greensboro, NC
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Are you looking for a nice, relaxing vacation? El Dorado Maroma may be the perfect place for you! My friend and I were there from July 16th to the 19th, and left feeling completely stress free. I'm fairly certain we were the only two people there as pals and not a couple, but we did exactly what we went to... More 

Helpful?
4 Thank poorfox
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Poorfox On behalf of all the staff of El Dorado Maroma, a beachfront resort by Karisma, thank you very much for taking the time to share your feedback with other travelers on Tripadvisor. We are glad to hear that you had a great stay and we look forward to welcoming you back. Joslin Fuentes Díaz El Dorado Maroma, by... More 

Macclesfield, United Kingdom
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here in july and the moment we were given our champagne and cold towel on arrival this place was perfect. Our room was unbelievable and clean. The beach was the best beach I have been on and I've been to Mauritius and many places in.thd caribbean. Food quality was so good and the selection on the menu was... More 

Helpful?
3 Thank briananimal
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Briananimal We would like to thank you for your review published on Trip Advisor. It honors us to receive such a compliment and encourages us to continue exceeding our guests expectations. We really appreciate you taking the time to let us know we are providing a good service. We look forward to welcome you back. Alejandro López General Manager... More 

United Kingdom
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

My partner and I stayed here for 2weeks in the suite that has its own private infinity pool and a little view of the beach! This is by far the best hotel I have ever visited. The suite was amazing and defo worth the additional cost. It was nice to be able to retire to the room and have a... More 

Helpful?
1 Thank KellKell90
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear KellKell90 On behalf of all the staff of El Dorado Maroma, a beachfront resort by Karisma , thank you for have chosen us to spend your holidays! I´m glad that you liked the charm of this beautiful property, so glad to hear that you had an amazing time with us. Sincerely, Alejandro López General Manager El Dorado Maroma, by... More 

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Banquet Room
Official Description (provided by the hotel)
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 

Additional Information about El Dorado Maroma, a Beachfront Resort, by Karisma

Address: Carretera Cancun-Tulum Km 55.3 | Maroma beach, Playa Maroma, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: $383 - $802 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Maroma, a Beachfront Resort, by Karisma 4.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort
Hotel Style:
#2 Family Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
#3 Spa Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
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