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El Dorado Maroma, a Beachfront Resort, by Karisma

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El Dorado Maroma, a Beachfront Resort, by Karisma
El Dorado Maroma, a Beachfront Resort, by Karisma
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2,995 Reviews from our TripAdvisor Community

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Showing 2,796: English reviews
Kalamazoo
Reviewed 2 days ago NEW

Just got back from a week at this resort. We have been to several resorts in Mexico but never to a small gourmet inclusive, adults only resort. It was so worth it! The food at all the restaurants was delicious. The food at the breakfast and lunch buffet was always so fresh and never a disappointment with Hector at the...

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Helpful?
2Thank Judy B
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear Judy B, Thank you for staying with us and for sharing your fine comments and feedback. We feel really happy to read that you enjoyed your stay and availed yourself of the many things the hotel has to offer as well as the "excelente" treatment from our team, please be assured we will let them know your gentle...

Philadelphia, PA
Reviewed 3 days ago NEWvia mobile

Husband and I stayed here four nights and can't say enough about this resort! The staff is amazing! Friendly, helpful, and responsive. When we arrived, our room type, an infinity plunge pool, was not available which was a little disappointing. We stayed the first night in a swim-up room which was lovely. But on the second day, we were moved...

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Helpful?
Thank Kdg07
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear Kdg07, Thank you for your review of your experiences, we appreciate that you have taken the time to share your comments with future travelers and guests. We are sure your description of our site's atmosphere will be a great help for future travelers when choosing their next destination. I will make sure to share your gentle comments with...

Reviewed 3 days ago NEW

Everything about this resort made for a wonderful trip for our anniversary. The grounds at the resort were clean, well kept, tropical and provided a feeling of privacy. We stayed in the Palafitos...what an awesome experience. Being able to stay out above the ocean provided such a unique experience. The staff for the Palafitos was great (Alan was the best)...

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Helpful?
Thank af754ec
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear af754ec, Thank you for sharing your experience with us. We are so pleased to have had the chance to introduce you to our beautiful home and that our people made your experience even more joyful and memorable, Alan will be so happy to know your kind thoughts. We hope you choose us again for another incredible experience in...

Horace, North Dakota
Reviewed 3 days ago NEW

We came to Maroma in 2010 for our honeymoon. We had been dreaming about going back every year since and finally went back. I am not sure why we waited so long, but we will not wait that long again. There were different restaurants this time and we made sure to try all of them. They did not disappoint. From...

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Helpful?
Thank stardust2682
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear stardust2682, Thank you for your gentle review of what travelers can expect at El Dorado Maroma. I will pass along to our team your nice thoughts. We hope to have the pleasure of serving you again very soon to recharge your batteries in this beautiful paradise! :) Joslin Fuentes Díaz General Manager El Dorado Maroma, by Karisma

Ottawa
Reviewed 4 days ago NEW

We were here for 6 nights starting on new year's day. As Prestige members, check in was easy. Our room wasn't immediately ready but we arrived before check in so not unexpected and was ready at check in time. Room was in Building 10 with a 2nd floor beach view. Nicely appointed and quiet. Restaurants were good, reservations are not...

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Helpful?
1Thank MaggieWhoodle
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear MaggieWhoodle, Thank you for your wonderful feedback. It is our pleasure to know that you had a wonderful stay with us and that you enjoyed your stay from start to finish. Your opinion is always important for us since it help us to improve. We will extend your compliments to our team. We hope that you will choose...

Setauket, New York
Reviewed 4 days ago NEWvia mobile

My wife and I recently returned from El Dorado Maroma. The resort is situated on a beautiful beach. The grounds are immaculately kept. We were lucky enough to stay in the Palafitos, which are the overwater bungalows. Ana at the front desk was very helpful and Santiago, our bellman, made sure we (and our bags) made it to our room...

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Helpful?
Thank bugsatty
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear bugsatty We feel thrilled to know you enjoyed your stay with us, I am glad that our team catered to your every request, enabling you to enjoy your trip. We cannot thank you enough for the words of encouragement you have shared for our hardworking staff throughout the resort. Thank you for choosing Palafitos at El Dorado Maroma....

Reviewed 4 days ago NEWvia mobile

Oh where do I start? This is my home. I come once a year to escape and unplug. Im never forgotten, they always remember my drink.. my room preference and my food allergies. The staff are incredible. They always go above and beyond for you. The food, oh gosh! The food is amazing. The bed I just melted into and...

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Helpful?
2Thank Jennifer C
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear Jennifer C, You certainly picked up on what we think is most important for our guests to experience—ultimate service and beautiful connections to nature. Living in such a gorgeous place and working with such talented people has inspired us to find new ways to surprise and delight our guests, and we are so pleased to hear that your...

Thornton, New Hampshire
Reviewed 4 days ago NEWvia mobile

El Dorado Maroma is one of the smaller resorts in the chain. Best for quiet peaceful time. Most days there are more workers than guests. Extraordinary service. Attention to details. Add homegrown organic food and environmentally friendly infrastructure, and you have a fantastic 21st century getaway

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Helpful?
1Thank FredNH92051
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear FredNH92051, Thank you for sharing your experience with us. We put a lot of care into each and every one of our guests and we want to make your stay unique, inspiring and unforgettable. I am very happy to hear that you appreciated our attentions to details. I would love to welcome you back soon to enjoy our...

Youngstown, Ohio
Reviewed 4 days ago NEW

Our second time at El Dorado Maroma. We returned for the human scale size of this resort and genuinely kind personal service. This time my spouse and I were traveling with another couple and three more friends. We all had a marvelous time sunning, relaxing and eating while away from the frigid temperatures at home. Even though not everyone is...

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Helpful?
Thank KMarilyn2015
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear KMarilyn2015, Thank you for sharing your experience with us. It was our true pleasure to welcome you into our unique resort and I hope you come back soon to keep enjoying the beautiful EDM complex allowing us to be your hosts again. We will let know your gentle comments to all our team! :) Kind regards, Joslin Fuentes...

Reviewed 5 days ago NEW

We just returned from our first trip to El Dorado Maroma, and to say it was an amazing trip would be an understatement! The staff is very attentive and go above and beyond to accommodate all of the guests. Some of our favorite staff members were Renee, Augustine and Giselle! The food is top notch! Our favorite restaurant was Mio......

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Helpful?
Thank Amanda H
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear Amanda H, Thank you for sharing your experiences here on TripAdvisor. We are happy to know that you have enjoyed the quality of our attentive service provided by our people and had fun with our team, celebrating your friend's birthday. We will let know your kind comments to Renee, Augustine and Giselle. It will be a true pleasure...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Business Center with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 

Additional Information about El Dorado Maroma, a Beachfront Resort, by Karisma

Address: Carretera Cancun-Tulum Km 55.3 | Maroma beach, Playa Maroma, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: $404 - $1,085 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Maroma, a Beachfront Resort, by Karisma 4.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort
Hotel Style:
#2 Family Hotel in Playa Maroma
#3 Spa Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
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Questions & Answers

Here's what travelers have asked, with answers from El Dorado Maroma, a Beachfront Resort, by Karisma staff and other travelers.
407 questions
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Lynn
5 months ago

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Questions? Get answers from El Dorado Maroma, a Beachfront Resort, by Karisma staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“There is not a bad room that I have seen. If you don't like the view, walk 15 feet to the beach and have the amazing view.”
 of 5 bubbles stardust2682, 3 days ago | Read review
“We asked for a view of the ocean. we got it. Beautiful.”
 of 5 bubbles CGarber51, 5 days ago | Read review
“We had a suite on the lazy river and it was wonderful.”
 of 5 bubbles 602sandie, 5 days ago | Read review
“First floor rooms are not as private as upper floors”
 of 5 bubbles aruba2017, 1 week ago | Read review
“Palafitos were wonderful.”
 of 5 bubbles KristinJaskiw, 1 week ago | Read review
5 of 5
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