El Dorado Maroma
Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710 Mexico
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About
#2 of 5 hotels in Playa Maroma
Location
4.8
Cleanliness
4.8
Service
4.8
Value
4.5
GreenLeaders Gold level
The moment you arrive, you quickly realize this is no ordinary resort. Voted number 4 Best Resort in the World by Condé Nast Traveler Readers' Choice Awards, El Dorado Maroma is in a league of its own when it comes to adults-only getaways. Sitting in the heart of the sugary sands of one of the Top 10 Beaches in the World, El Dorado Maroma exudes romance and intimacy. And that's just one part of all the magic that awaits you.
Indulge in adults only bliss with personal beach butlers, assorted culinary activities, and ultra-luxurious accommodations, including the exclusive Palafitos-Overwater Bungalows. Stay in the first and only overwater bungalows in Mexico, featuring glass-bottom floors, private infinity pools, indoor Relaxing hot tub, outdoor showers, and direct ladder access into the ocean.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Canoeing
Airport transportation
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Diving
Snorkeling
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Banquet room
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Bottled water
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Bath / shower
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Languages Spoken
English, Spanish
Location
46Car recommended
Grade: 46 out of 100
59Restaurantswithin 5 miles
4Attractionswithin 5 miles
Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710 Mexico
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+1
I honestly can't express how amazing this place is. Not only is it a beautiful place with a stunning beach that will be hard to top, it felt like a second home because of all the people I met. To the friendly faces in concierge (particularly Itzel who I now consider a friend), to the amazing people who served us at breakfast, lunch and dinner, to the beach butlers and those who served us drinks on the beach, but most importantly to all the guys in the activities department who we have grown very fond of as they made the trip truly unforgettable -Alex, Omar, Hazael, Octavio, Chris and Rene, you honestly made the trip more than just a holiday and we can't thank you enough. They single-handedly led all the activities throughout the day and night and filled each day with so much fun, and El Dorado certainly wouldn't be the same without them!! We can't express this enough. Loved playing beach volleyball twice a day, doing kayak tours with Omar & Hazael, painting pots, learning salsa (thank you Chris! <3), doing cooking classes, singing karaoke with Octavio and lots of other fun things! Already looking at dates to come back to El Dorado Maroma. It was outstanding on every level. A stunning place to stay with exceptional staff who we now view as friends! <3 …
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
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Room Tip: Don't hesistate. Book!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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+1
Hotel's Favorite
This resort has a special place in my heart for a couple of reasons, my first anniversary was spent here and also my first review on Trip Advisor was on this resort 7 years ago. I decided to write it 7 years ago, because I ended up at Maroma by mistake on my 1st anniversary and I was angry, until they smacked me with over the top family hospitality and forced me to recognize how amazing Maroma was, so I had to give credit where credit is due. Big thanks to my wife for handling the nightly duties, while I get to reminisce about our fabulous vacation and write this review. Also, I follow a lot of the resort fan pages and went on this trip to see if I needed to spend any money to have a good time and prove that a resort can be all inclusive and still offer up sells and premium options. I did pay to go to Fuentes Culinary theatre at El Dorado Royale, as my friends had never been and I wanted them to enjoy that experience, for my birthday dinner. I would have been happy at any of the dinner concepts on Maroma though, very easily. I will break this down by sections as to allow readers to jump ahead to certain aspects that pertain to them and be able to gloss over those that do not, hopefully this will be interesting enough to captivate readers of this though. We left from SeaTac Airport on Monday the 18th of July and arrived in Cancun at Approx. 1630. We were in the front of the plane and made it through customs and security within 45 min. It was busier than I have seen over the past 2 years, signaling to me the pandemic travel restrictions were over. You still are required to wear a mask in the Cancun Airport though, which is fine with me, I'm going on vacation, do not try and get me sick with anything please. Pickup: Lomas Travel Rep Zauka was waiting outside the terminal and immediately found our name on the pick up list and we told him we arrived with another couple and wanted to share a ride to the resort. We could have just left in our own transport, but we waited another 30 minutes for our travel friends made it through customs and security. Enrique was our driver and stopped for a baño and beers on our way in and we were at the resort within 50 minutes. Check-in and Room: We arrived at the new Exotic lobby (We are Members of Karisma resorts), which wasn't they are on my last visit and Carlos was the welcoming smile that greeted us. Gabriel was on us and had bags under control within seconds and we were sipping sparkling wine as we got the check-in done. I was in a Sapphire (lowest level) member swim up room, I requested buildings 3 or 4, but they were full on my visit, we ended up in a building that wasn't there my first visit in 2014/15. It was on the backside of the member lobby in building 12. It was a huge suite with a nice sized pool on the backside. Room 1205 had an obstructed view to ocean, but we ended up loving it, because it was so quiet. Especially after long day on the beach and the main pool and also we had Carlos there as support instantly, he radioed whoever we needed support from, so I didn't have to worry about using the GA Maroma APP. On Carlos days off I utilized Roberto in the Exotic lobby, never got to tell Carlos goodbye, so I hope he reads this. We also had coffee service and pastries available in the lobby as well, just outside our door. Every Vacationer is different, this room was great for what I needed this trip, which was a nice quiet pool, big room to host wine before dinner and a quiet bed to recover from closing down Rick's Bar. I will address Rick's bar later. Room Service: We had a standing delivery of coffee service, fruit and pastries with a side of cottage cheese. I did utilize the App to cancel our morning order on a couple of occasions when we wanted to sleep in. We had an order of Eggs Benedict that really missed the mark, but over all they were on it. I'd like to give a shout out and thank you to Gerardo and Antonio who magically got me going in the morning or put me bed after Rick's closed. Thanks Bazael for the late night delivery of a Steak sandwich and Burger, really yummy at 2 AM. Housekeeping: We had Briselda as our main house keeper; she did an amazing job all week. Alex brought us different pillow selections and Eduardo kept our mini fridge stocked with snacks all week. Those chocolates and Potato chips are really nice right before dinner. Beach Butler’s/Lifeguard’s: Angel, Eli and Manuel thank you for making the beach easily accessible and available to all the guests. It was an easy check in and assignment process, I never had trouble getting a Bali bed or lounge chairs set up. Fidel the Life guard thank you for bandaging me up on a few separate occasions from getting torn up playing beach volleyball. There was a squall that came in hard and fast and the beach staff was flipping chairs, clearing towels and bail bed covers in order to prepare for the sudden sunlight after the 20 minute downpour of hot rain. I believe I was eating in Papito’s when the Matriarch of Karisma resorts was eating lunch as well, during this storm. It’s always nice to see that interaction between ownership and staff. Massage/Spa Services: I got two great chair massages free. They set up massage chairs randomly throughout resort at random times to showcase their services. I took them up on that, no hard sell on massages. So if you do not want to spend extra use this as a little tool to get you through this trip, because next trip you will want to give the Naay spa a try. This is actually my first visit in 12, which we did not get a full massage, in order to keep to my word about having fun at an AI without spending any extra. Lilliana and Patricia both gave me a much needed upper back massage. On previous stays I thoroughly utilize the hydrotherapy system in the spa, I booked an appointment and this spa at Maroma is beautiful. It is relatively new all around and the water journey was great. Hot pool, into jet pool, back into hot pool, then finish with ice pool. It really is a great treatment and Highly recommend. I got to go once and then the next visit they said it wasn’t included in my room and was $75 per visit. I believe I got in for a birthday benefit the first time, but regardless I’m glad I got in. Jesus and Esmerelda ran a great spa, it was so relaxing and inviting. Gracias! Activities/Activities Staff: What a great team here to keep the party rolling. I woke up to go stretch on the Beach Palapa overlooking the water. Leirbag (Gabriel Backwards) was handling this the majority of the week, but Adrian and Kevin also supported. I loved this, it was effective, scenic and really got my day started right. Until, he had paddle board stretching in the main pool, that was really hard, but incredible, thanks Lierbag for destroying my core, it sure needed that. After that I ate a nice breakfast and started Beach Volleyball at 11 am and 4 pm everyday. Adrian, Isabela, Leirbag , Kevin and Alex were really fun to play volleyball with. The beach was perfect and the wind always made the games unpredictable. Thanks for the amazing games. I tie-dyed shirts, I learned how to make Aguachili, learned how to make an actual Paloma.... It doesn't use Grapefruit, I learned. They had a lot of activities and you had to get there early, because they filled up with participants quickly. They had a wine and paint session that I came late to, but looked amazing. This activities staff was so engaging and entertaining, they really were a fun group. Bars: Beach Bar- On the beach. Swings, great view and great drinks. Diego and Daniel were the main guys on my trip but Misael and Clemente filled in as well. Great group and the kept the masses watered and with libations. Bar 24 – Nice midsized bar and pool with cover, I didn’t hang out until the last couple of days here though, due to a wedding party taking it over. It’s a great little spot for socializing, but definitely mellower then main pool. Betsy and Josue were here bartending and Josue actually remembered me from a trip to a different resort in the Karisma family from 5 years ago. It’s always nice to be remembered. Pool Bar – We hung out here for a day and I met Felipe Ponce behind the Bar. That guy is fun and he really helped me out, because I missed the one bartender I knew from my last visit and he was a Seahawks fan like myself, so Felipe made sure my delivery would make to Rene. Thanks Felipe for the awesome Hospitality! Rick’s Bar – This is the late night concept. The completely remodeled and moved it from the death trap the old location was, I had many a rough night stumbling out of the old Rick’s. The new Rick’s got a major upgrade on the 3rd floor building shared with the spa and gym. The bar has an outdoor patio, a conventional bar with sports and a separate event room. The event room has a theatre screen and fully lit dance floor up front with the DJ Booth. In the back is pool a pool table. Couches and comfy seating lined the walls. Edwar and Rigoberto bartended during my stay and did it effectively. Depending on the crowd in the resort that week, will determine how lively it is. Luckily we had a couple of wedding parties an engagement party and our party to keep the night rolling. I like to sing Karaoke, so I did all night, so did the rest of the crowd. If no one sings it's a dance club. DJ Carlos took care of us! He played whatever we wanted whenever he wanted. He even gifted us with a photo of my wife and I singing a duet…. My daughter laughed at how intense she was singing in the picture. Such a small, gesture, which turned into such a great memory for us at home after the fact, that's what keeps us coming back. Gracias Charley. Restaurants: Papito’s - Great Mexican Breakfasts and Beach grill lunches. The Skirt tacos, the whole fish, and the burgers are all great to start your day and during the middle of the day. The view is on the beach and the food is equally tasty. I was mainly served by Mario, Julian, Jorge and my last meal by Victor, thank you for taking care of us this trip. Julian and Mario were my two main guys, gracias! Augustine great job running that restaurant and do yourself a favor and do a tequila tasting. It is free na d will change your mind on tequila. Vanessa the host literally knows who you are and room by 2nd day. Crazy good recall. On Saturday night I ate at the Mexican Al a Carte Menu. It is a gourmet Mexican menu if you want to try something off the beaten path. The suckling pig in this delicious black sauce was an amazing dish. Thanks to Alberto for the great service this meal as well. Lima Limon - The other Breakfast Lunch concept during my stay. This is a Peruvian style restaurant. The breakfast consists of Mexican breakfast specialties and traditional breakfasts. Lunch and dinner is the Peruvian menus. The Lunch was great. I was served by Rafael, for Breakfast and I was also served by Roger for dinner, who was probably the best server I had overall my whole trip. That's saying a lot because I had great service. I loved this restaurant so much we ate here our last night. Alberto closed us out with a great meal. Try the Shrimp Shot, Tiger’s Milk Ceviche and the Pisco Sours. Luis and Felipe Ponce once again delivered some great drinks and atmosphere. Gracias Amigo’s. Mio: I usually do not crave Italian food in the sweltering heat, but the air conditioning was nice and this Italian food was excellent. Thanks Miguel for the great group service for our party. Caribbean Grill: Our first night dinner. Marlene served our party of 6 effortlessly and it was a welcome event coming off a cross country flight. Great food, flavorful with a Caribbean tough that lent itself well to being very easy to eat and relax. Fuentes Culinary Theatre (El Dorado Royale) – We took a cab from Maroma to El Dorado Royale. $34 Round trip for us. The dinner and show was Fantastic and I had them call over to Casitas to see if our Casitas Butler friend Melissa was working and she graciously took time out of her busy schedule to come say hi! It is such an easy staff to connect with. Great time, I wish there was a way to pay for the Fuentes dinner at Maroma. We ended up having to come back to the Royale Lobby to pay after arriving at restaurant. If you like wine and food pairing, I definitely recommend this dinner. Member’s Dinner: They set up a great night on the beach for our member’s gala. The Lobster was great, the entertainment and the sunset made it amazing. Perfect night for this surf and turf dinner, it’s great meeting up with the other members. Thanks Alex at Exotic for remembering me. Karisma Front Desk: I didn’t have too much interaction here, but when I did it was great service. Dennys, thank you for tracking down my hat and shirt I left out on a bali bed the previous day. Carlos, great memory meeting me at the Royale in 2018, not much has changed, I still always play volleyball and Samuel thanks for the quick Check out. David at the Lomas travel desk arranged our transport back and Ana Laura did a great job navigating bad traffic to get us on our departure flight. Thank you both. Security: “Mike” Thanks for finding my belongings. Daniel and Alfredo thanks for stopping and taking some pix of our group. Thanks for the great Trip. The only issues I had were after the quick rains the downward sloping paths get slick, yes they have traction tape, but the need to be not so wide apart. Also our friends stayed in the bungalows over the water and that bottom step is super slick with no traction. We spent minimal money on this trip and really experienced a lot and more importantly had the best week recharging and relaxing. Thanks to the whole staff of EDM, we will be back!…
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Date of stay: July 2022
Cleanliness
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Sleep Quality
Room Tip: Buildings 3,4 and 5 are by the action and main Pool. Building 11,12 are recessed bigger rooms,...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
8 Helpful votes
Helpful
Response from Karisma Hotels, Atención al huésped/Recepción at El Dorado Maroma
Responded Aug 2, 2022
Dear Guest, First of all, I would like to thank you for choosing El Dorado Maroma for your recent stay, we deeply appreciate the time you invested to share your experience, I will share it to every member of our team, mainly to all of those who provided such a great service to you and made your stay more enjoyable. I am looking forward to serve you in a near future, and we hope you had a great trip back home Sincerely General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Myself and partner are just back from 10 days at El Dorado Maroma for our honeymoon and couldn't have had a better experience. We absolutely loved our stay here and would love to return again in future. The hotel itself is huge and very impressive, initially quite intimidating but the handy map makes getting your bearings a breeze. The receptions and pathways make the hotel feel very personal. There are several pools varying in size, two of which have swim up bars and a good amount of sunbeds and cabanas. The beach in front of the hotel is the nicest I've ever seen and kept immaculately clean and raked every day. There are both sunbeds and cabanas available and towels provided. The hotel had a fairly low occupancy when we visited of around 30% we were told so on several days we had pools and the entire beach to ourselves. We couldn't believe it. The food is amazing with a variety of restaurants to cater for everything you could possibly want. Room service is excellent also! We absolutely loved the Mexican fiesta and luckily our last night fell on Mexican Independence Day and they pulled out all the stops for an all day celebration ending with a dinner and party on the beach. We loved it! The entertainment staff really put in an amazing effort tirelessly with a full days activities every day for everyone from volleyball and quizzes to cooking classes. I'll admit we had initially planned for a relaxing holiday to ourselves which we did for our first few days but were soon drawn in by a music and tv trivia quiz which led to pool volleyball and a taco making class which we both loved and made some friends doing so. We had a suite in villa 12 which was huge, modern and extremely comfortable with everything we could possible need. El Dorado Maroma really made our honeymoon everything we hoped and more with details like a banner on our room door, decorative flower arrangements on our bed and staff wishing congratulations and remembering it was our honeymoon. We paid extra for the candle lit dinner available in your own private teepee on the beach which was definitely worth it, the food was excellent and for the location, view and sunset couldn't be beaten. Our only slight regrets we both had were paying for the over water Palifitos dinner on grill night, at £100 each extra the food wasn't better than the all inclusive options and if we had a meal of this value at home, nevermind on top of all inclusive would have expected significantly better quality, although, I imagine most of this cost is for location instead of solely food though as the restaurant itself is beautiful and having a pianist playing during dinner was magical. The view would have been excellent as well had we not went after sunset in darkness. But this is a fairly minor niggle for us. And secondly agreeing to the Exotic members meeting, this took up 3 hours of our day to find out we'd need to pay £10k for a room upgrade and other extras any time we came for 5 years which being from the UK 9 hours away and on average salaries would most likely be once a year max. This could have been covered in a 5 minute conversation and found to be not suitable instead of 3 hours starting with a tour / lunch and sales pitch from two people. This could be beneficial to people visiting multiple times per year but not to us and wasted our time. The place where El Dorado Maroma really stood out to us though is by far the staff. We have never had such amazing service by such an amazing, friendly and caring group of people. You're every need is catered for and the service alone made us love this hotel, in every single area. I don't think it can be beaten. Everyone is so attentive and both of just couldn't believe how far the staff go to make sure you're needs are met. Without a doubt a 10/10 for service. We couldn't leave a review without mentioning the staff we interacted with the most as they've made a lasting impression on us and made our holiday, the restaurant staff Jesus, Leonardo, Carlos, Erik, Bladmir, the entire entertainment team Chris, Omar, Octavia and Hazeal, and the bar staff, Diego, Clemente and Karen. Thank you for all for an amazing holiday and honeymoon and we'll hopefully see you again soon! Stuart & Alyson from Scotland …
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Karisma Hotels, Guest Services / Front Office at El Dorado Maroma
Responded 5 days ago
Dear Guest, First of all, I would like to thank you for choosing El Dorado Maroma for your recent stay, we deeply appreciate the time you invested to share your experience, I will share it to every member of our team, mainly to all of those who provided such a great service to you and made your stay more enjoyable. I am looking forward to serve you in a near future, and we hope you had a great trip back home Sincerely General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would like to start by saying that I am a very positive person, my husband always says I could have a good time on my own in an empty room, yet I find myself with many negative things to say about this hotel! So the positives are that the beach is simply divine. A lot of work goes into keeping it pristine and it's almost like being in heaven chilling in a cabana looking out at the sea. The grounds are beautiful and it's lovely walking around them and enjoying the wildlife at the resort. Our room was lovely and big and we were delighted with it on arrival. BUT... When we went to the concierge to make arrangements for our dinner reservations for the week, instead of doing so, they rang someone who came and took us away to a separate area. There, we were encouraged to do a tour of the resort in order to upgrade to become an exotic member. I had already read some reviews about people being pressured to upgrade, so I nipped the conversation in the bud as much as I was politely able to do. It was at this point (day one) where I realised this resort is geared towards members, and the rest of the guests are plebs. The room as I said was delightful on arrival, but things soon deteriorated. The well stocked mini bar stopped being restocked, the beds were made and new towels left but the room was not cleaned. We used the hotel App to request room cleaning and to restock the mini bar, sometimes this was executed some times it was not. The restaurants were fewer than advertised. I personally didn't have a problem with this as the restaurant that serves breakfast and lunch became a proxy evening restaurant for the ones that are now closed. What I do have a problem with is calling the restaurants 'Gourmet'. Don't get me wrong, the food is very nice, plenty of choice, and the waiters are lovely, but it is not gourmet. Want Palafito's restaurant, well that's an extra charge. Want Lobster? extra. Want Tomohawk steak? extra. Want a Starbucks? extra. The resort was at 40% capacity. Great for us plebs, because we were allowed to use the cabanas that are usually reserved for members, and it was just so quiet on the beach which we really loved. The evening entertainment was abysmal. Usually about an hour long and over by 10pm. Singers who can barely hold a tune. Sometimes my husband and I were the only ones watching. People seemed to have their evening meal and go to their room. Rick's bar was there for the very few people who wanted something to drink later, it looked like a conference room. We went along for the Magic Show one evening, the room was set up like a wedding reception I thought. When nothing happened, we enquired to find that the magician had been cancelled because the room was being used the next day for 'The Big Boss' who was coming to the resort! So no entertainment for anyone because the boss is coming... well isn't that lovely! It was my husbands birthday and our 20th wedding anniversary while we were there. We were asked more than once if we were there celebrating anything special, and we told them more than once that indeed we were. Nothing was done, not a swan shaped towel on the bed or a piece of fruit, nothing! so why ask? We've received cakes/wine/fruit baskets at 4* hotels for lesser celebrations, but apparently you only get something here if you are an exotic member, so once again the plebs miss out. We enjoyed the ATV's and the Jet-skiing at Maroma Adventures next door, and it can be booked at the hotel (just behind the lobby) The Jet-Skiing was amazing - like an extreme sport, not for you if you're Captain Slow. Didn't do the swimming with Dolphins as they are in a swimming pool that is far to small for such wonderful intelligent creatures. So while the enjoyment of this resort will of course be subjective, please bare in mind many of the ratings on here are from people with only one contribution. Many of the reviews are clearly from members as they are returning customers, and will be getting a different experience... I'm pretty sure they are the ones trying to turn it into a retirement village. …
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Not for people that enjoy a bit of nightlife.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Karisma Hotels, Guest Services / Front Office at El Dorado Maroma
Responded 5 days ago
Dear Guest, First of all, I would like to thank you for choosing El Dorado Maroma for your recent stay, we deeply appreciate the time you invested to share your experience, I will share it to every member of our team, mainly to all of those who provided such a great service to you and made your stay more enjoyable. I would like to take this opportunity to thank you for your feed back, your comments are very important to us and we have a chance to improve in our service you mentioned I am sure this will not happen again. I am looking forward to serve you in a near future, and we hope you had a great trip back home Sincerely General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arrived on an early evening flight to Cancun to a downpour but the rain soon cleared. Security checks at Cancun Airport were a complete joke, and it took up over an hour to be seen. Approximately 1 hour transfer to resort. Upon arrival at hotel you need to pay a security deposit of $500 per room, on a credit card. We were given a newly refurbished room near one of the swim up pool/bar. It was lovely and clean, and comes with all the essentials., e.g. bathrobe, slippers, hairdryer, mini bar, tea/coffee making facilities. The beds are very comfy, but very high. There is also free room service, if you didn’t want to venture out. We were told that all the evening restaurants had to be pre-booked, so we choose the Caribbean restaurant for our first evening. OMG the coconut shrimps, they are amazing. We soon realised that the hotel wasn’t very busy, perhaps 40/50% full, but the staff were always very polite, and couldn’t do enough for you. The beach was never busy or overcrowded, and you could still get a sun bed after lunch. The guys working the beach would setup some towels, umbrellas, etc wherever you wanted them. Our beach butler was Diego, we used to call him ‘Little D’. He always gave service with a smile, and had the Heineken in an ice bucket ready for us. We soon found out that all bartenders had their own ‘special’ cocktails, just needed to ask. Tequila shots are always available. The sea is quite calm and great for snorkelling. The paddle boards and single/double kayaks are available from the beach. The Entertainment team, led by Alex are fantastic. They don’t pester you, if you don’t want to join in the daily activities, which range from yoga, aqua aerobics, volleyball, painting pots or cooking demos. The team consist of Chris, Omar, Octavia and Hazeal. There was always one of them on duty day or evening, and they make a great team, even got ‘mum’ playing volleyball. They put on a champagne foam party in the main pool on the Saturday afternoon, which is great fun. Miss you guys already. Breakfast and lunch are very casual and you can go to either of the two main restaurants on site. One is smaller and quieter. As we were a group of 6, we pre-booked all the restaurants as early as possible, but the new week starts on a Sunday, so you can’t too far in advance. We used to visit Itzel in the reception, who was amazing and patient with our various requests. She books all the restaurants, candle light dinners, iron/ironing board, pillows, extra tea/coffee, and even organised a birthday cake. Family members realised that you can have a different room spray and pillow spray. There are also various pillow choices. All the waiters swap to different restaurants, and we had Alberto on several occasions, who was fantastic, and explained the contents of certain dishes, so that we knew what we were ordering. The food was amazing and all freshly prepared, and was in abundance. If you wanted extra onion rings, extra veg, extra rice. Noth8ng was a problem for them. The house wines were very palatable, including a choice of Merlot or Cabernet. Evening entertainment was sparse, but there was always Ricks Bar, open late. We did have rain, as expected but it soon clears up, and there was always guys racking up the seaweed. We did pay extra on our last night to visit Palafitos, which is the restaurant which over looks the sea. There is a private room you can book which has a glass floor, but there is an additional charge for this. We did tip on most occasions as the service was faultless.…
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Karisma Hotels, Guest Services / Front Office at El Dorado Maroma
Responded 1 week ago
Dear Louise, First of all, I would like to thank you for choosing El Dorado Maroma for your recent stay, we deeply appreciate the time you invested to share your experience, I will share it to every member of our team, mainly to all of those who provided such a great service to you and made your stay more enjoyable. I am looking forward to serve you in a near future, and we hope you had a great trip back home Sincerely General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Another great trip. Awesome food, great service, beach was beautiful as always - The list of people to thank gets bigger with each trip. Butlers - Israel went way above and beyond the call of duty all day every day. Enrique was great too. Beach butler Machaly (SP) was spectacular. The masseuse team was awesome - special shout out to Beatrice and Armando - Massages were amazing. Carlos on the snorkel cruise was the best. Sharem our exotic representative was there to help each and every day and personally made the trip so much better. And the savior was our lifeguard / medic - Fernando who was so attentive to my wife's medical issues. Last but not least want to extend a shout out to Miguel at the Palafitos. 11 years and counting. We will be back soon.
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Date of stay: September 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Karisma Hotels, Guest Services / Front Office at El Dorado Maroma
Responded 2 weeks ago
Dear Guest, First of all, I would like to thank you for choosing El Dorado Maroma for your recent stay, we deeply appreciate the time you invested to share your experience, I will share it to every member of our team, mainly to all of those who provided such a great service to you and made your stay more enjoyable. I am looking forward to serve you in a near future, and we hope you had a great trip back home Sincerely General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We really enjoyed our stay at this fantastic hotel. It has a more intimate feel than other el dorada hotels we have stayed at, only having 157 suites. The beach is wonderful with its soft white sand . We walked up and down many times, watching out for all the different fish swimming around. The food at the different restaurants was really good. Coconut shrimp and shrimp tacos being memorable highlights. So well prepared and presented. All the waiters and bar staff were so friendly and attentive. We especially liked Lima Limon for breakfast and lunch. Thanks particularly to Patricia and her staff there who were so welcoming. So relaxed and chilled , right on the beach. The entertainment team led by Alex with Chris, Omar, Octavio, Hazael and DJ Rene were excellent. We particularly liked pool aerobics and also playing pool!…
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Karisma Hotels, Guest Services / Front Office at El Dorado Maroma
Responded 2 weeks ago
Dear Guest, First of all, I would like to thank you for choosing El Dorado Maroma for your recent stay, we deeply appreciate the time you invested to share your experience, I will share it to every member of our team, mainly to all of those who provided such a great service to you and made your stay more enjoyable. I am looking forward to serve you in a near future, and we hope you had a great trip back home Sincerely General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
El Dorado Maroma’s beach is breathtaking. They work tirelessly to keep the beach free of seaweed. This trip the water was crystal clear. The entire staff treats you as their family. You are their priority. The resort is small with the farthest rooms from the beach is just a 30 second walk. You can walk from one end to the other in 5 minutes. Beach beds and loungers were never an issue, beach butlers Manuel and Elier would prepare the beds and always making sure had everything you needed. Our room was spacious and spotless. Our butlers Julieta and Berni took great care of us, making we had everything we needed in our rooms and made all our dinner arrangements. They are down two restaurants as they are remodeling the building that was damaged from the last storm but there was not a shortage of restaurants at night to choose from. They have multiple theme nights in Papitos to add to your options. We are already looking forward to our return trip in November to be with our Maroma family. …
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Don’t worry just relax, the staff will make sure you want for nothing.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Karisma Hotels, Guest Services / Front Office at El Dorado Maroma
Responded 2 weeks ago
Dear Kevint, First of all, I would like to thank you for choosing El Dorado Maroma for your recent stay, we deeply appreciate the time you invested to share your experience, I will share it to every member of our team, mainly to all of those who provided such a great service to you and made your stay more enjoyable. I am looking forward to serve you in a near future, and we hope you had a great trip back home Sincerely General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Every year we can always count on El Dorado Maroma to be AWESOME! 16 visits since 2008, This place is truly our home away from home…and while I think it can’t get any better, each year it amazingly does…. Although they’ve expanded a bit, it’s still a boutique hotel with very personalized service…Don’t be surprised when the server remembers your favorite dish, or the bartender has your drink ready before you even order it… While El Dorado Royale and Seaside are exceptional also, you don’t get the personalized service like you do here at Maroma… The picture perfect Punta Maroma Beach looks the best I’ve ever seen in the 15 yrs we’ve been coming here…..No seaweed on the shore (like some people have complained about in the past), they got rid of the sandbag island out by the Palafitos, and no overflow noise from the Marina next door….The beach is simply spectacular! While every year, I think the food is even better than the last, it truly was even better this visit….a dinner at their Italian restaurant Mio, would cost an easy $300 at a similar restaurant in Los Angeles or Vegas…and here it’s all included in your price…(I believe I’ll have seconds please ;) The grounds and pools are always immaculately maintained, whether you’re lounging by one of the many pools, at one of the bars, or hanging out in a daybed on the ocean…you feel like you are truly in Paradise…. Will the variety of room classifications, there’s a perfect room for everyone… Lomas Travel (owned the Martinez’, the same Martinez’ that own the resort) offer 5-Star travel arrangements to/from Cancun Airport, as well as private excursions….You will feel pampered and 100% secure with Lomas Travel…Their brand new Lincoln Navigators are incredibly luxurious…. While I rate El Dorado Maroma as complete “Paradiso” it’s best for couples wanting peace and tranquillity. There are a few nighttime shows (usually over by 10pm) it’s a not a party place…If you want to party and whoop it up, try their sister resort, El Dorado Royale (about 20 minutes away) …. All the staff (literally ALL) are friendly, and more than accommodating…but there are some that I wish to mention with their 6-Star (out of 5 ;) this visit… Bernabe, Julieta & Victor (Butlers) made all restaurant, spa and special event reservations, made sure the refrigerator was stocked with my favorite beer (Coors Light ;) and our every need was addressed… Augustin (El Capitan at Papitos Restaurant) and Patricia (at Lima Limon) remembered our favorite tables at the restaurants, and made sure our every culinary dream was fulfilled…. Bartenders Rene (crowd favorite), Karen (awesome), Betsabe & Josue kept our drinks full, and never judged when I’d order a tequila shot at 9am (Hey, I’m holidays…ok..LOL) Servers Dennise (Numero Uno ;), Martiniano, Dory, Julian, Nahaim, Aaron, Marcos, Carlos + many more that I didn’t catch their name…made every meal special and personalized…having a bucket of chilled beers placed next to my table (because they remember me from years past) truly make one feel that much more special…(and who doesn’t wanna fell special right?? ;) Housekeeping’s Wilfredo, Antonio & Juanita (Nightly turn down service) kept our suite clean, sanitized and refreshed twice daily… And I can’t forget Gabo (Bellhop) who’s kids we’ve seen grow up….making sure our luggage was safe and delivered to the room upon arrival..and again departing… Don’t be afraid of Mexico, especially the Riviera Maya, it’s such a beautiful area…In all the years we’ve been coming here, we’ve never experienced a security issue or had any safety/theft issues…many times I’ve left a book or electronics on a beach bed only to find it the next day at the Hotel’s lost & found. All the rooms have a safe for your valuables, but once again, we’ve left IPads, phones or other things left on in the room with no problems…let me just say this, I’d be more afraid of a fellow guest lifting something from me, than thinking the staff would… From being met at Cancun Aeropuerto and whisked away by Lomas Travel, to the sad departure (No one ever wants to leave El Dorado Maroma) … El Dorado Maroma and Lomas Travel are truly a 5-Star Class Act! Highly Recommend!!! P.S. If anyone has a question, feel free to ask me… Cheers! …
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Karisma Hotels, Guest Services / Front Office at El Dorado Maroma
Responded 2 weeks ago
Dear Guest, First of all, I would like to thank you for choosing El Dorado Maroma for your recent stay, we deeply appreciate the time you invested to share your experience, I will share it to every member of our team, mainly to all of those who provided such a great service to you and made your stay more enjoyable. I am looking forward to serve you in a near future, and we hope you had a great trip back home Sincerely General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The resort is undergoing a change in management but the great people who work there seemed to be taking the transition in stride. The beach is beautiful and only made better by our awesome friends who are beach butlers-Manuel, Eli and Carlos were fantastic and so kind. Two of our favorite beachwaiters were Diego and Karen who are both exceptional .Vladimir was one our favorite waiters-always smiling and so sweet. Felipe the bartender at Rick's bar is also a sweetheart! Our butlers, Victor and Marbelle, worked hard to make our stay more enjoyable. Rene the dj at Ricks bar was great and became a new friend this visit. The lovely people who work at El Dorado Maroma are one of the main reasons we keep going back each year.
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Karisma Hotels, Guest Services / Front Office at El Dorado Maroma
Responded 3 weeks ago
Dear Guest, First of all, I would like to thank you for choosing El Dorado Maroma for your recent stay, we deeply appreciate the time you invested to share your experience, I will share it to every member of our team, mainly to all of those who provided such a great service to you and made your stay more enjoyable. I am looking forward to serve you in a near future, and we hope you had a great trip back home Sincerely General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Playa Maroma area.
PRICE RANGE
$473 - $681 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el dorado maroma, a beachfront resort, by karisma hotel playa del carmen, el dorado maroma hotel, el dorado maroma resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Maroma
NUMBER OF ROOMS
119
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Claim Your ListingEL DORADO MAROMA - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Playa Maroma, Mexico)
Frequently Asked Questions about El Dorado Maroma
Which popular attractions are close to El Dorado Maroma?
Nearby attractions include Cirque du Soleil Joyà (3.4 miles), Jungala Aqua Experience (3.6 miles), and Cenote "el Burrodromo" Mayakoba (4.1 miles).
What are some of the property amenities at El Dorado Maroma?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at El Dorado Maroma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at El Dorado Maroma?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to El Dorado Maroma?
Conveniently located restaurants include Casa Amate, Cocina Milagro Restaurant, and Tinta Del Pulpo.
Are there opportunities to exercise at El Dorado Maroma?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does El Dorado Maroma have an airport shuttle?
Yes, El Dorado Maroma offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does El Dorado Maroma have airport transportation?
Yes, El Dorado Maroma offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at El Dorado Maroma?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at El Dorado Maroma?
The staff speaks multiple languages, including English and Spanish.