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Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710 Mexico
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Traveler (9156)
360
Panoramas (11)
Pool & Beach (2372)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 03/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from El Dorado Maroma
Updated 03/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 8 in Playa Maroma
Location
4.8
Cleanliness
4.8
Service
4.8
Value
4.5
GreenLeaders Gold level

The moment you arrive, you quickly realize this is no ordinary resort. Voted number 4 Best Resort in the World by Condé Nast Traveler Readers' Choice Awards, El Dorado Maroma is in a league of its own when it comes to adults-only getaways. Sitting in the heart of the sugary sands of one of the Top 10 Beaches in the World, El Dorado Maroma exudes romance and intimacy. And that's just one part of all the magic that awaits you.

Indulge in adults only bliss with personal beach butlers, assorted culinary activities, and ultra-luxurious accommodations, including the exclusive Palafitos-Overwater Bungalows. Stay in the first and only overwater bungalows in Mexico, featuring glass-bottom floors, private infinity pools, indoor Relaxing hot tub, outdoor showers, and direct ladder access into the ocean.

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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Canoeing
Airport transportation
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Diving
Snorkeling
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Banquet room
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Bottled water
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Bath / shower
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Hidden Gem
Languages Spoken
English, Spanish
7491Reviews1028Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
Jeanie W wrote a review Yesterday
Oklahoma City, Oklahoma5 contributions10 helpful votes
+1
Had one of the best trips ever to this resort. The weather was fabulous. Our service was excellent. Big shout out to our butlers Enrique and Eduardo. They made sure our stay was perfect. Food was excellent. Rafael, Arturo, Jullian, Chepina, were so fun to have as our wait staff. And of course we can’t forget our bartenders Salome, Diego, Karen, and Paulina. If you haven’t been to this resort, it is a must. You will not regret it. Until next year.
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Date of stay: May 2022Trip type: Traveled
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Hilary B wrote a review Yesterday
1 contribution
We had our first trip here and it was so worth it!! The food, service and amenities are all you need during your stay, you don’t even need to leave the resort. It is clean, beautiful and the beaches are amazing! Isabel was the activity coordinator and she was so much fun to play volleyball with everyday in the pool! Very friendly and personable! Thank u Alex, leirbag, dj Juan and Erik. Carlos Thank U, Rene, Karen and Carolina bartender is was awesome, Eli and many beachbottler thanks for all Definitely worth staying!
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Date of stay: May 2022Trip type: Traveled
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nickodimos wrote a review Yesterday
London, United Kingdom18 contributions9 helpful votes
The resort is just the right size you get to meet a lot of people and food and entertainment is amazing. A big shout out to the entertainers especially Isabelle always smiling, full of energy. All the staff were nice: thank you Augustin, Alex, Erik, Rafa(Mr. Chef) leirbag, Eli on the bEach, Julian the Dutch football supporter! Thank you for making our holiday special
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Date of stay: May 2022Trip type: Traveled
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Bob M wrote a review May 14
1 contribution
Absolutely beautiful resort! The team here cannot do enough for you! Great food and great fun. The beach butler’s manuel, jorge and apecial thnks for eli. Thank u entertainment staff for the volleyball isabel, erik, alex, dj juan and leirbag are amazing
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Date of stay: May 2022Trip type: Traveled
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Davida G wrote a review May 12
Seattle, Washington7 contributions9 helpful votes
We have been visiting Maroma for ten years, so we're always so happy to see our amazing friends on staff: Rene makes me a custom coffee mojito every morning, and Diego tells jokes and teaches us new words in Spanish, but this trip we got to try so many new things, I just had to write a new review! Augustin and his amazing team did some delicious "pop up restaurants" for lunch that we loved! We especially enjoyed the Machetes and the Paella. Alex and his entertainment team have started doing daily Mexican crafts that are so much fun! I learned how to make Huichols, and we got to paint sugar skulls on Cantaritos. The day we were leaving, they were going to do tie dye, and I'm so sad I missed it, but I look forward to doing it next time. Willian, the Sommelier, did a really lovely wine tasting of Mexican wines that we 100% recommend. And on the subject of premium wine and spirits, we recommend getting to Ricks bar early so Rigoberto can make you a smoked cocktail before the evening rush hits. On our previous trip, we had the tomahawk steak dinner (extra charge), and it was so amazing that we had to do it again: this time around they prepared it differently, but it was just as delicious! The chef brought it out whole (as one would expect), but then cut it up for us and laid it out on a tabletop Peruvian charcoal grill, which had the lovely effect of crisping up some of the fat--it was such a lovely meal, and the staff went the extra mile to make it so, like when Felipe the bartender made us custom cocktails to go with our meal. We stayed in room 909, which meant we got a private beach bed, which was made with care every morning, whether by Eli our beach butler Daisy. We loved the suite, and we were so grateful to our butlers Oscar and Julieta for every little detail they managed to make this a perfect trip. We really can't wait for our next visit home to Maroma!
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Date of stay: May 2022
Value
Location
Service
Room Tip: Contact the hotel 1 month in advance if you have mobility issues and require an accessible room.
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travelmom2012 wrote a review May 11
Peterborough, Canada38 contributions34 helpful votes
Beautiful beach and resort. Just the right size and wonderful staff make this a perfect relaxing getaway. We picked this resort because of the beach and we have been to other El Dorado properties in the past so were confident in the brand. It also is not too far from the airport. Our decision was a great one as this vacay gave us everything we wanted. Our room was lovely (712) with view of pool and ocean. I got a Bali bed every morning (I’m an early riser) and the attention to detail on the beach was great. Frequent visits from beach waiters Daniel, Betsabe, Karen, Misael, Salome and Rene kept us happy and the people in charge on the beach especially Jorge made sure our towels were set and we had all we needed. The animators are very friendly and we did a few fun activities including camel visit, aqua fitness and wine +painting. Shout outs to Erik, Isabel and leirbag. We did the water circuit and I had a lovely massage with Elena. I think the spa had the nicest heated massage table I have ever felt. The restaurants were all nice but our favorite was Lima Limon for breakfast and lunch. Waiter Jesus went above and beyond for us, finding us mangoes and remembering what we liked from day to day and he basically made our day every day. The Italian restaurant was great and we liked the Asian as well. As a treat, we had dinner at the Palifitos restaurant (extra cost) but it was worth it for the special view, fabulous food and atmosphere. An overlooked gem is Ricks bar, which was fun in the evenings for drinks and dancing. This resort is small, upscale and quiet. There isn’t a wild disco or late night party scene. There is lots of action at the main pool during the day and the weekly foam party was actually lots of fun. We saw raccoons, cats and the resident Coati , and the gardens are lovely So in summary, if you are looking for a quiet, upscale holiday with beach for miles, great food and drink and excellent staff, El Dorado Maroma is a fantastic choice.
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Date of stay: May 2022Trip type: Traveled
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Erica B wrote a review May 11
1 contribution
+1
This resort was just what we were looking for! Adults only, small, all inclusive. The food is delicious and the staff is welcoming, attentive, and personable. There are daily activities and nightly entertainment included. We met some wonderful people that will become forever friends. I especially want to thank Rafael and Jesus at Lima Limon, our concierge Paola, and our wonderful bartender Joscue. We will be back!
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Date of stay: May 2022Trip type: Traveled
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stevefr0mcanada wrote a review May 11
Toronto, Canada3 contributions1 helpful vote
I thought our favourite restaurant was Mio but the Caribbean Grill was amazing, Wilbert, Matino, they’re great, excellent service. Renata help us very much with our transport to the airport. The green juice with tequila it’s the best drink, you should try, it’s healthy and not healthy by the same time. A special thanks to Erik the golden boy, Isabel, Leirbag, Alex and Dj Juan
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Date of stay: May 2022Trip type: Traveled
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davealex2017 wrote a review May 10
Salisbury, United Kingdom10 contributions3 helpful votes
On the strength of our first visit in 2018 for our Honeymoon, we decided to go back in 2022 and we were glad the rest still had fantastic service as well as some improvements such as the beachside bar by the main pool which was a nice add addition. We enjoyed a Honeymoon Suite again, which was well stocked and fully functional. The staff were, as expected, superb and everyone was friendly and polite, delivered a fantastic customer centric service; nothing appeared to be too much trouble. The Spa facilities were also beautiful and the couples massage was well worth it. When we were there the final renovations of two of the severn or so dining venues were still being renovated but concealed from view and no building noise or activity was seen or heard. The cuisines that those restaurants provided were available in the other restaurants too which meant that we didn't miss out on the Mexican or Asian food choices. Specific mentions for the following people who made our experience magical: - Manuel the Beach Concierge who was so hard working, always had a smile and reserved us a beach bed on a number of mornings! - Diego working all over the place including behind the main pool bar. - Augustine the Sommelier for the Tequila tasting which was excellent. - Jorge on the beach who worked flat out all day to make our experience good. - Claudia our personal concierge who made the effort to find us periodically, have a friendly chat and organise our trip for us. - Martiniano who served our candle lit dinner as well as Mio a number of times; we spoke to him regularly and he gave an excellent Service. It's hard not to mention everyone as the whole team are excellent. The staff get rewarded for good performance and personal mentions in places like this so I would advise if you had a good trip, please do the same.
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Date of stay: April 2022
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Room Tip: You won't spend much time in your room (probably) but the Honeymoon Suite has an outdoor...
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Lorie S wrote a review May 9
1 contribution
The best place ever you need to go to take a diner in palafitos are amazing place. Thank u Isabel and Erik for the stretching time was wonderful, thank Alex, leirbag and DJ Juan to make better my stance. Thani to beachbottler eli, Jorge and Manuel. Misael, diego, and Rene Thank u for the drinks. Thani to my bottler Mirabel and victor. Love u guys. Agustin is a wonderful person. The details make the big difference Thank u for make better my vacations
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Date of stay: May 2022Trip type: Traveled
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PRICE RANGE
$445 - $618 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el dorado maroma, a beachfront resort, by karisma hotel playa del carmen, el dorado maroma hotel, el dorado maroma resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Maroma
NUMBER OF ROOMS
99
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Frequently Asked Questions about El Dorado Maroma
Which popular attractions are close to El Dorado Maroma?
Nearby attractions include Cirque du Soleil Joyà (3.4 miles), Jungala Aqua Experience (3.6 miles), and Cenote "el Burrodromo" Mayakoba (4.1 miles).
What are some of the property amenities at El Dorado Maroma?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at El Dorado Maroma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at El Dorado Maroma?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at El Dorado Maroma?
Yes, free parking is available to guests.
What are some restaurants close to El Dorado Maroma?
Conveniently located restaurants include Tramonto, Nektar at Vidanta Riviera Maya, and Il Olivo.
Are there opportunities to exercise at El Dorado Maroma?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does El Dorado Maroma have an airport shuttle?
Yes, El Dorado Maroma offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does El Dorado Maroma have airport transportation?
Yes, El Dorado Maroma offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at El Dorado Maroma?
Yes, dry cleaning and laundry service are offered to guests.
Does El Dorado Maroma offer any business services?
Yes, guests have access to a business center and a banquet room during their stay.