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Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710 Mexico
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Traveler (9306)
Panoramas (11)
Pool & Beach (2381)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 03/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from El Dorado Maroma
Updated 03/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#1 of 8 hotels in Playa Maroma
GreenLeaders Gold level
The moment you arrive, you quickly realize this is no ordinary resort. Voted number 4 Best Resort in the World by Condé Nast Traveler Readers' Choice Awards, El Dorado Maroma is in a league of its own when it comes to adults-only getaways. Sitting in the heart of the sugary sands of one of the Top 10 Beaches in the World, El Dorado Maroma exudes romance and intimacy. And that's just one part of all the magic that awaits you. Indulge in adults only bliss with personal beach butlers, assorted culinary activities, and ultra-luxurious accommodations, including the exclusive Palafitos-Overwater Bungalows. Stay in the first and only overwater bungalows in Mexico, featuring glass-bottom floors, private infinity pools, indoor Relaxing hot tub, outdoor showers, and direct ladder access into the ocean.
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Property amenities
Free parking
Free internet
Fitness Center with Gym / Workout Room
Free breakfast
Airport transportation
Paid wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Banquet room
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
Adults only
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Seating area
VIP room facilities
Bottled water
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Bath / shower
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Good to know
Hidden Gem
Languages Spoken
English, Spanish
7577Reviews1031Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
Juny M wrote a review Yesterday
1 contribution
Carlos the DJ played our wedding song. Played additional request from our party. Created a video of our dance for keeps sake! Great ambiance music and dance floor. Made the night more memorable. Awesome service!
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Date of stay: June 2022Trip type: Traveled as a couple
Robyn L wrote a review Yesterday
2 contributions
The staff at El Dorado Maroma were exceptional. Augustine took care of us every morning. Diego, Jesus and Roberto were amazing for our group dinner. Marco was a great concierge, took care of all requests on the spot without worry. Adrian was an amazing activities coordinator and Alex made the party fun! Luis kept our room looking beautiful. We can’t wait to go back. The property is absolutely stunning.
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Date of stay: June 2022Trip type: Traveled with friends
John N wrote a review Yesterday
1 contribution
This is our second stay at El Dorado Maroma and we absolutely love it. The staff is the best. Everyone is friendly and goes out of their way to make our start as wonderful as possible. I have to mention some names of those that have helped us. Our butlers Julieta and Enriques, At the beach Manuel is top notch. Juan is also wonderful. Kevin and Adrian running all the activities are fantastic and so much fun. They get us going and involved in the activities. At Palfitos Mario and Lima Arturo. Others Clemente, wilhmer, Carmen. We are going to come back every year and hopefully a few times a year. Highly recommend coming!!
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Date of stay: June 2022Trip type: Traveled as a couple
Areej N wrote a review Yesterday
1 contribution
We came for 7 days, and it has been ASTOUNDING!!! The service is impeccable!!! Our butlers, Julieta. And Enrique made us feel so special. Mario and Arturo make every meal enjoyable and memorable. As for activities, Adrian and Kevin's enthusiasm made us laugh and feel like kids! To top it off, the spa removed an entire year of COVID stress thanks to Carmen, Wilhmer and Perla! What are you waiting for?! Get yourselves down here!
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Date of stay: June 2022Trip type: Traveled as a couple
Salem M wrote a review Yesterday
1 contribution
The best food that I ever liked is in dorado maroma, the Mexican show was really awesome, but the entertainment staff already made this goes better, specially to dj Carlos, that he makes the night party very cool, we decided come back soon! Alex, Leirbag! Absolutely the best too!
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Date of stay: June 2022Trip type: Traveled as a couple
Haley B wrote a review Jun 28
34 contributions
I traveled to El Dorado Maroma in September for my best friend's wedding, and I couldn't wait to return! When I completed grad school last month, my mom and I planned a return to EDM to celebrate. The facilities are beyond beautiful, the food is incredible, and the service is second to none. We had two concierges, Dennys and Marcos, who were extremely helpful and dedicated to making our trip relaxing, memorable, and fun. I would recommend this resort to anyone. Also, I worked with TripGuy.com to plan both of my trips to EDM. They not only booked my rooms, but planned my transportation to and from the airport. They also assist in planning any excursions while you're there. We never touched our bags once we landed in Cancun, and we were given TripGuy welcome packages upon arriving to our transfer vehicles. My agent's name is Mitch Toren, and he is been nothing but helpful each time! I will definitely be using TripGuy again.
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Date of stay: June 2022
Sleep Quality
Chris P wrote a review Jun 26
Saskatoon, Canada1 contribution
This was our first trip to stay at El Dorado Maroma, we have stayed at other Karisma resorts in the past and have always had great experiences. I would rate this my best stay based on the overall atmosphere of the people that are working here everyday to make your day that much better. However there were two people that stood out the most for us on this occasion and it was our butlers Eduardo and Oscar who looked after us from the moment we arrived to the moment we left the resort. Anything we needed they were always there to help us out along the way, they always made a point of just coming to see us throughout the day to ensure everything was going well. They made our 25th Wedding Anniversary a very memorable moment, which we will remember always and share with friends and family for years to come. If you stay at this resort and happen to get them as your butlers, you will be in excellent hands and get to know two really nice guys. We ended up with room 341, which has a wonderful view of the ocean and is a very nice room, with an infinity pool, which actually made it hard to even want to leave the room. The only thing i would like different in the room was the bed which i thought was kind of sagged in the middle.
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Date of stay: June 2022
Room Tip: Room 341 has a great view of the ocean, looking over top of the resort, only thing we didnt like...
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suziq2Texas wrote a review Jun 26
texas1158 contributions235 helpful votes
We are frequent visitors to EDM not only for the gorgeous grounds/ resort/ beach but for the staff that cant be beat. This year was an incredibly special trip as my husband was diagnosed with a very serous health issue in March. The staff was aware and made sure he was well taken care of. We are happy to report he is improving and we hope to make many more trips "Home ". After some hurricanes last year they have made many updates to property and grounds which are stunning. They have added a permanent beach bar with swings right on the beach which IMO is the best addition I have seen in the 12 years we have been going. They now have a food station on the beach daily so you can eat lunch right there on the beach and never have to leave. There are several picnic tables if you choose. Papitos has been remodeled with new roof, tile floors, furniture. Chef Frederico is always there ready to make whatever you want - even if not on menu . I asked for migas and he quickly had them down to a delicious daily treat. Chapina has moved to Papitos for lunch and dinner and one of the best servers on the resort. Agustin always has Papitos with top service and food. They have added new activities including bead making, painting and wine tasting, tumbler painting, drink and food classes to name a few. There is not a lack of activities if you choose to get involved. The beach was stunning when we were there despite TS Alex passing very close. Sargasso was minimal and the days there was some it was quickly cleaned by 930 am. Obviously the resort has no control over weather and sargassum but when it comes they are ready. Bartenders/ beach waiters and butlers are top notch !. A big thank you to Betasabee, Rene, Karen, Diego, Josue, Felipe, Rigoberto for always keeping my drink full and helping my husband with his virgin drinks ( he has health issue and can not have any alcohol whatsoever ). The beach butlers manual and Elier had our chairs ready every morning. These guys work so hard. Dory has moved to Caribbean grill and is big asset there. The coconut shrimp has new recipe and is great. Thanks to Arturo and Mariely in Lima Limon for always having our fav shrimp cocktail ready. We had a reunion of 30 + EDM regulars this trip and the management went above and beyond to make sure our trip and reunion was a wonderful memory. Thanks Mr Landa, Elisa and Miguel for all your hard work. We truly appreciate you. The staff morale is reflected in the managers and its obvious they love working with you. To our butlers Victor and Maribel with help from Julietta --- you are simply awesome at your job !! We cat wait to see all of you again. We have been3-4 times per year for the past 12 years and the resort truly tries to keep evolving and improving. It is truly our "Heaven on Earth ". Thank you EDM for being such an important escape for us . We love you and will see you again in August. hasta Pronto ! Suzi y Terry Hancock
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Date of stay: May 2022
Sleep Quality
2 Helpful votes
Caroline Cooper wrote a review Jun 26
4 contributions
Had the most incredible stay here! Staff are very friendly including Adrian, Isabel and Kevin, who played volleyball with us every day and gave us a trip to remember. All the staff are beyond helpful, and Lima Lemon was our favourite restaurant! Can't forget the lovely Diego who remembered my drinks order (mudslide with extra chocolate and vodka). He was outstanding!
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Date of stay: June 2022Trip type: Traveled as a couple
John J wrote a review Jun 26
1 contribution
Had a great time for my first trip outside of Europe. The team here are great. Adrian, Kevin and Isabel played volleyball with us everyday. I needed a small medical assistant from the lifeguards on the beach and they did a good job. Food was great every day.
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Date of stay: June 2022Trip type: Traveled as a couple
$418 - $582 (Based on Average Rates for a Standard Room)
el dorado maroma, a beachfront resort, by karisma hotel playa del carmen, el dorado maroma hotel, el dorado maroma resort
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Maroma
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Frequently Asked Questions about El Dorado Maroma
Which popular attractions are close to El Dorado Maroma?
Nearby attractions include Cirque du Soleil Joyà (3.4 miles), Jungala Aqua Experience (3.6 miles), and Cenote "el Burrodromo" Mayakoba (4.1 miles).
What are some of the property amenities at El Dorado Maroma?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at El Dorado Maroma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at El Dorado Maroma?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at El Dorado Maroma?
Yes, free parking is available to guests.
What are some restaurants close to El Dorado Maroma?
Conveniently located restaurants include Tramonto, Il Olivo, and Nektar at Vidanta Riviera Maya.
Are there opportunities to exercise at El Dorado Maroma?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does El Dorado Maroma have an airport shuttle?
Yes, El Dorado Maroma offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does El Dorado Maroma have airport transportation?
Yes, El Dorado Maroma offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at El Dorado Maroma?
Yes, dry cleaning and laundry service are offered to guests.
Does El Dorado Maroma offer any business services?
Yes, guests have access to a business center and a banquet room during their stay.