Carlos the DJ played our wedding song. Played additional request from our party. Created a video of our dance for keeps sake! Great ambiance music and dance floor. Made the night more memorable. Awesome service!
The staff at El Dorado Maroma were exceptional. Augustine took care of us every morning. Diego, Jesus and Roberto were amazing for our group dinner. Marco was a great concierge, took care of all requests on the spot without worry. Adrian was an amazing activities coordinator and Alex made the party fun! Luis kept our room looking beautiful. We can’t wait to go back. The property is absolutely stunning.
This is our second stay at El Dorado Maroma and we absolutely love it. The staff is the best. Everyone is friendly and goes out of their way to make our start as wonderful as possible. I have to mention some names of those that have helped us. Our butlers Julieta and Enriques, At the beach Manuel is top notch. Juan is also wonderful. Kevin and Adrian running all the activities are fantastic and so much fun. They get us going and involved in the activities. At Palfitos Mario and Lima Arturo. Others Clemente, wilhmer, Carmen. We are going to come back every year and hopefully a few times a year. Highly recommend coming!!
We came for 7 days, and it has been ASTOUNDING!!! The service is impeccable!!! Our butlers, Julieta. And Enrique made us feel so special. Mario and Arturo make every meal enjoyable and memorable. As for activities, Adrian and Kevin's enthusiasm made us laugh and feel like kids! To top it off, the spa removed an entire year of COVID stress thanks to Carmen, Wilhmer and Perla! What are you waiting for?! Get yourselves down here!
The best food that I ever liked is in dorado maroma, the Mexican show was really awesome, but the entertainment staff already made this goes better, specially to dj Carlos, that he makes the night party very cool, we decided come back soon! Alex, Leirbag! Absolutely the best too!
I traveled to El Dorado Maroma in September for my best friend's wedding, and I couldn't wait to return! When I completed grad school last month, my mom and I planned a return to EDM to celebrate. The facilities are beyond beautiful, the food is incredible, and the service is second to none. We had two concierges, Dennys and Marcos, who were extremely helpful and dedicated to making our trip relaxing, memorable, and fun. I would recommend this resort to anyone. Also, I worked with TripGuy.com to plan both of my trips to EDM. They not only booked my rooms, but planned my transportation to and from the airport. They also assist in planning any excursions while you're there. We never touched our bags once we landed in Cancun, and we were given TripGuy welcome packages upon arriving to our transfer vehicles. My agent's name is Mitch Toren, and he is been nothing but helpful each time! I will definitely be using TripGuy again.…
This was our first trip to stay at El Dorado Maroma, we have stayed at other Karisma resorts in the past and have always had great experiences. I would rate this my best stay based on the overall atmosphere of the people that are working here everyday to make your day that much better. However there were two people that stood out the most for us on this occasion and it was our butlers Eduardo and Oscar who looked after us from the moment we arrived to the moment we left the resort. Anything we needed they were always there to help us out along the way, they always made a point of just coming to see us throughout the day to ensure everything was going well. They made our 25th Wedding Anniversary a very memorable moment, which we will remember always and share with friends and family for years to come. If you stay at this resort and happen to get them as your butlers, you will be in excellent hands and get to know two really nice guys. We ended up with room 341, which has a wonderful view of the ocean and is a very nice room, with an infinity pool, which actually made it hard to even want to leave the room. The only thing i would like different in the room was the bed which i thought was kind of sagged in the middle.…
We are frequent visitors to EDM not only for the gorgeous grounds/ resort/ beach but for the staff that cant be beat. This year was an incredibly special trip as my husband was diagnosed with a very serous health issue in March. The staff was aware and made sure he was well taken care of. We are happy to report he is improving and we hope to make many more trips "Home ". After some hurricanes last year they have made many updates to property and grounds which are stunning. They have added a permanent beach bar with swings right on the beach which IMO is the best addition I have seen in the 12 years we have been going. They now have a food station on the beach daily so you can eat lunch right there on the beach and never have to leave. There are several picnic tables if you choose. Papitos has been remodeled with new roof, tile floors, furniture. Chef Frederico is always there ready to make whatever you want - even if not on menu . I asked for migas and he quickly had them down to a delicious daily treat. Chapina has moved to Papitos for lunch and dinner and one of the best servers on the resort. Agustin always has Papitos with top service and food. They have added new activities including bead making, painting and wine tasting, tumbler painting, drink and food classes to name a few. There is not a lack of activities if you choose to get involved. The beach was stunning when we were there despite TS Alex passing very close. Sargasso was minimal and the days there was some it was quickly cleaned by 930 am. Obviously the resort has no control over weather and sargassum but when it comes they are ready. Bartenders/ beach waiters and butlers are top notch !. A big thank you to Betasabee, Rene, Karen, Diego, Josue, Felipe, Rigoberto for always keeping my drink full and helping my husband with his virgin drinks ( he has health issue and can not have any alcohol whatsoever ). The beach butlers manual and Elier had our chairs ready every morning. These guys work so hard. Dory has moved to Caribbean grill and is big asset there. The coconut shrimp has new recipe and is great. Thanks to Arturo and Mariely in Lima Limon for always having our fav shrimp cocktail ready. We had a reunion of 30 + EDM regulars this trip and the management went above and beyond to make sure our trip and reunion was a wonderful memory. Thanks Mr Landa, Elisa and Miguel for all your hard work. We truly appreciate you. The staff morale is reflected in the managers and its obvious they love working with you. To our butlers Victor and Maribel with help from Julietta --- you are simply awesome at your job !! We cat wait to see all of you again. We have been3-4 times per year for the past 12 years and the resort truly tries to keep evolving and improving. It is truly our "Heaven on Earth ". Thank you EDM for being such an important escape for us . We love you and will see you again in August. hasta Pronto ! Suzi y Terry Hancock…
Had the most incredible stay here! Staff are very friendly including Adrian, Isabel and Kevin, who played volleyball with us every day and gave us a trip to remember. All the staff are beyond helpful, and Lima Lemon was our favourite restaurant! Can't forget the lovely Diego who remembered my drinks order (mudslide with extra chocolate and vodka). He was outstanding!
Had a great time for my first trip outside of Europe. The team here are great. Adrian, Kevin and Isabel played volleyball with us everyday. I needed a small medical assistant from the lifeguards on the beach and they did a good job. Food was great every day.
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