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El Dorado Maroma

Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710 Mexico
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About

#2 of 5 hotels in Playa Maroma
Location
4.8
Cleanliness
4.8
Service
4.8
Value
4.5
GreenLeaders Gold level
The moment you arrive, you quickly realize this is no ordinary resort. Voted number 4 Best Resort in the World by Condé Nast Traveler Readers' Choice Awards, El Dorado Maroma is in a league of its own when it comes to adults-only getaways. Sitting in the heart of the sugary sands of one of the Top 10 Beaches in the World, El Dorado Maroma exudes romance and intimacy. And that's just one part of all the magic that awaits you. Indulge in adults only bliss with personal beach butlers, assorted culinary activities, and ultra-luxurious accommodations, including the exclusive Palafitos-Overwater Bungalows. Stay in the first and only overwater bungalows in Mexico, featuring glass-bottom floors, private infinity pools, indoor Relaxing hot tub, outdoor showers, and direct ladder access into the ocean.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Canoeing
Airport transportation
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast in the room
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Diving
Snorkeling
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Banquet room
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Bottled water
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Bath / shower
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Hidden Gem
Romantic
Languages Spoken
English, Spanish

Location

Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710 Mexico
Name/address in local language
El Dorado Maroma
4.5
4.5 of 5 bubbles8,424 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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El Dorado Maroma garners praise for its immaculate beachfront location on the Riviera Maya, often described as stunning by many travelers. Guests have called out the hotel's vibrant atmosphere, with lively entertainment and activities that forge memorable experiences. The service at the hotel is frequently lauded for its warmth and professionalism. While the cleanliness of the rooms and premises receives high marks, some travelers have concerns about noise and dated decor. Despite the array of praised amenities, a number of guests find the hotel's value questionable, citing high costs for what they consider mediocre experiences.
Location
Beachfront
Atmosphere
Lively
Rooms
Spacious
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Outstanding
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Skyler E wrote a review Yesterday
1 contribution
Cielo did an amazing job. Best massage on the beach I’ve ever had. Usually get one at least once a month. This is truly a unique experience you will not want to miss. Massage & pedicure. By the way, the eucalyptus steam room and hydro therapy beforehand is magnificent! Don’t miss the opportunity!
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Smatthews2012 wrote a review Nov 2023
Eastbourne, United Kingdom23 contributions
Hotel's Favorite
Hopefully this review will provide some useful information (that I would have liked to have had prior to arrival) rather than a list of staff whom the reviewer liked! I am not an "exotic traveller" member, so this review will explain what is available to EVERY visitor. ALL the staff were very friendly and just could not do enough for you, the service was excellent and prompt. We did tip 1 dollar notes some of the time, but not every time. It did not affect the service, just was much appreciated. We were there for 7 days and stayed in a 2nd floor "honeymoon junior suite". NB in our block ground floor are swim up rooms, 1st floor have a mini plunge pool on the balcony, 2nd floor rooms have 2 chairs, a table, a double day bed with lots of space on the balcony. The room itself is enormous, with a huge bathroom complete with 2 sinks, a large jacuzzi bath and an indoor and outdoor shower. It also has a desk, two sofas with a coffee table. Free safe, and lots of storage space. Plentiful body lotion, shampoo, conditioner, shower gel, hand wash etc is provided. The mini bar is stocked daily with soft drinks, 2 waters (6 waters a day in the room provided in total), and various beers/cider, plus crisps and chocolate. We also had a bottle of sparkling spanish white wine on arrival. The rooms are cleaned daily and towels and bedding changed on request, with a bed turndown in the evening. The grounds are stunning, with lots of flora and fauna, many palm trees, and an orchid garden. It is all kept immaculate by an army of gardeners. Weather was very good. It rained heavily once for about 30 mins, and then one other time more lightly on another day. Some light wind, which was quite cooling! Temperature around 28 C in the day, and about 20 in the evening. You won't need a jumper or long trousers, I sometimes wore a light cardi just in the aircon restaurants. They also spray the whole resort daily at about 4pm for insects. I did get bitten but only 3-4 bites. Wildlife - lots of coati around the resort and also some racoons. We also saw an enormous iguana by the pool just sunbathing, and some pelicans and sea eagles. There are 2 options for breakfast, Pafitos and Lima Limon. There is some crossover with the menu for breakfast, so wherever you go, you get the "basics". English, mexican and american/canadian tastes were all catered for. Both have outside seating as well as inside air con seating, and a sea view. Lima Limon is more chilled and quieter. They will tailor your breakfast to what you want, you don't have to choose exactly what is on the menu. Also cater well for dietary needs, and ask you every time you visit. Lunch again the same two options, but very different menus. Pafitos is more mainstream, whereas Lima Limon caters for more sophisticated tastes. We had breakfast at one and lunch at the other, and swopped it around each day for variety. Dinner there was a choice of restaurants - Carribean Grill, Lima Limon, Pafitos (which varies between oriental and mexican on different nights) and Mio Italian. One restaurant was closed each night. Book when you arrive for as many days as you can with the concierge (everyone has a concierge assigned to them). You can only book up to the Sunday on the current week, then go back on Sunday for the following week. There is also a paid restaurant on the Palafitos overwater accommodation. It was about £100 pp so we didn't bother but it was apparently superb. Summarising the food offer, it is fresh, varied, inventive, beautifully presented, and very much food for "foodies". The portions are generally not huge but after 3 courses we were full! Don't miss the oriental Pafitos evening (its nothing AT ALL like a chinese takeaway for sure, just stunning!), also the tuna tacos and tempura shrimp tacos at Lima Limon for lunch. You will have 2 included choices of red wines (merlot and cabernet sauvignon mostly) and 2 white (chardonnay and sauvignon blanc) and rose too. You can also buy bottles of wine, but they are VERY expensive. A reasonable bottle of red is £50. Be aware that a lot of the entertainment starts early. Normally from 8, 8.30 or sometimes 9pm so, if you want to take part, book earlier tables. Entertainment was mostly either on the Mio main pool terrace or occasionally at Rick's late night bar. It was all good quality, mostly covers acts, but great fun. Some areas of the beach are specifically for Exotic Club Travellers or Palafitos residents, but there were sufficient sunbeds/umbrellas and daybeds if you get there by 9am ish. Also mid-afternoon when some people pack up and leave their sunbeds. No problem around the pool, although some areas did not get much sun. immediately to the left of the bar as you face it, or most of the right hand side gets the most sun. The beach is racked and cleaned of seaweed daily, and is lovely soft fine sand. No rocks or stones on entry to the sea. There are various bars during the day, in both main pools (swim up bars) and Pafitos bar on the beach with individual swing chairs and tables around it. Great variety of branded drinks including Havana 7 year old rum and Tangaray Gin for example. Lots of flavoured vodkas and bacardi too, and a cocktail menu. The main pool is a very good size for a swim and was also the place for entertainment such as daily aqua fit, volleyball and a foam party once a week with dancers. There is also lots of other stuff to do such as yoga, kayaking, jogging etc. Also cooking and cocktail demos. There are other quieter areas around the grounds to sit, and the small 2nd pool with a swim up bar was quiet, our louder canadian/american counterparts allowing of course. Pool towels are supplied around the grounds and can be changed as often as you like. We only did one trip, booked via Lomas Travel on site, to visit 1 open and 1 cave cenote and to swim with the turtles. Just do it, it was truly wonderful! It cost £175 for 2 of us (plus you have to pay 15 usd environmental tax on the day in cash each). You just need a swimsuit, beach shoes, a towel and camera, plus some money for tipping the driver. You will swim in all 3 locations and get back on to the bus wet! We saw a good 6 or so turtles, fully grown and youngsters, up close. When you arrive, download the app (there are QR codes available in reception and via the concierge). This tells you lots of info including which days which restaurants opened and the menu, plus the day and evening entertainment programme. You can also request more supplies of all sorts of things such as hangers, coffee, towels, toiletries and much much more! El Dorado Maroma exceeded our expectations!
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Elisa Gomez, Other at El Dorado Maroma
Responded Jan 13, 2024
Dear Smatthews2012, Thank you so much for taking the time to provide such a detailed and insightful review of your experience at El Dorado Maroma! We truly appreciate your thorough feedback, and we're thrilled to hear that we exceeded your expectations during your 7-day stay. Your comprehensive overview of the room amenities, dining options, and activities is incredibly helpful for future visitors, and we're glad you enjoyed the various aspects of the resort, from the immaculate grounds and wildlife to the diverse food offerings and entertainment. It's wonderful to know that the staff's friendliness and attentiveness, along with the overall service, left a positive impression. We'll make sure to share your kind words with the entire team, including the concierge and entertainment staff. We hope to welcome you back to El Dorado Maroma in the future for another fantastic experience. If there's anything specific you'd like to arrange or share ahead of your next visit, please feel free to let us know. Until then, safe travels, and thank you once again for choosing to stay with us! Best, Hotel Dorado Maroma
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Becky wrote a review Feb 27
3 contributions
What a wonderful stay!! Food was fabulous, including room service. The beach was simply gorgeous and beach butler service superb! We stayed in an infinity pool room that was clean and so comfortable! Our butler Alex made sure everything was in order. Coffee arrived on time every morning and turndown came nightly with a sweet treat of some sort. We have stayed at this resort at least five times and it just keeps getting better! Can’t wait to go back.
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Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stephany Lopez, Otro at El Dorado Maroma
Responded yesterday
Dear Becky, Thank you for taking the time to share your wonderful experience at Hotel Dorado Maroma. We are thrilled to hear that you had a relaxing stay and enjoyed the fabulous food, including our room service. It's great to know that you found our beach to be simply gorgeous and that our beach butler service exceeded your expectations. We're glad that your infinity pool room was clean and comfortable, and that Alex, your butler, ensured that everything was in order. We truly appreciate your loyalty and are delighted that your experiences with us have been consistently improving. We look forward to welcoming you back for another fantastic stay. Warm regards, Hotel Dorado Maroma
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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abc wrote a review Feb 27
1 contribution
+1
My boyfriend and I work long, hard hours and needed to take a load off. I usually plan my own vacations which leads to more stress than relaxation. We worked with Leah Ballance at Red Pin Travels who recommended this resort. Boy- did she knock it out of the park. Not only was the vacation planned for us, but once we arrived, our personal concierge took care of everything else. We joked that it was like we were being babied and let's be real, as an adult, sometimes that's a great feeling. Sigri, Emmanuel, & Dona were wonderful concierges. Daisy tended to us on the beach, as well as many others, too many to name. We can't speak any more highly of the service there. We came expecting the included food (which was delicious), and beverages, but were not expecting to never lift a finger. Our drinks were constantly switched out for us on the beach, room service was incredibly fast, the evening aromatherapy and pillow services were a pleasant surprise. We were very impressed with the beautiful grounds and how much round the clock maintenance of the landscaping, beach, etc. that took place. Alexander was a great entertainer for the poolside parties. We had a great time and if you're looking for the ultimate laid back resort to come put your feet up and your sunglasses on, this is the place for you.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Bring towel clips, and a insulated tumbler or water bottle to keep your drinks cold. Bring cash...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stephany Lopez, Otro at El Dorado Maroma
Responded yesterday
Dear abc, Thank you for taking the time to share your experience at Hotel Dorado Maroma. We are delighted to hear that you and your boyfriend had a relaxing and stress-free vacation with us. It is our utmost priority to ensure that our guests feel pampered and well taken care of throughout their stay. We are thrilled to hear that you enjoyed the personalized service provided by our concierge team, especially Sigri, Emmanuel, and Dona. It is our pleasure to go above and beyond to make our guests feel like they are being taken care of. We will be sure to pass on your kind words to them. Furthermore, we are pleased that you were impressed with the beautiful grounds and the meticulous maintenance of the landscaping and beach. We take great pride in creating a serene and well-maintained environment for our guests to enjoy. Thank you for mentioning our delicious food and beverage offerings. We strive to provide a variety of culinary options that cater to different tastes and preferences. Once again, thank you for choosing Hotel Dorado Maroma for your vacation. We appreciate your kind words and hope to have the pleasure of welcoming you back for another unforgettable experience in the future. Warm regards, Hotel Dorado Maroma
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Anthony R wrote a review Feb 25
1 contribution
+1
Very beautiful place to stay, everyone was very attentive. Pilar and Janet made sure we had everything we needed at palefitos. Alexander, Adrian, Chris and Carlos kept the activities fun with volleyball, dance lessons and more. Will be back.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Down load the GA palefitos app if you stay at palefitos to get info before you go.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stephany Lopez, Otro at El Dorado Maroma
Responded 3 days ago
Dear guest, First of all, I would like to thank you for choosing El Dorado Maroma for your recent stay, we deeply appreciate the time you invested to share your experience, I will share it to every member of our team, mainly to all of those who provided such a great service to you and made your stay more enjoyable. We are looking forward to serve you in a near future, and we hope you had a great trip back home Sincerely El Dorado Maroma
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bobbi P wrote a review Feb 24
1 contribution
+1
Great food, great service, and friendly relaxing atmosphere. Love the daily activities! Shout out to the activities staff who always make our experience wonderful. I can't wait to see our El Dorado Maroma family again. Thank you Chris, Octavio, Hazael, Alexander, and Carlos for the fun and memorable events.
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Elisa Gomez, Other at El Dorado Maroma
Responded 4 days ago
Dear Bobbi P, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the great food, service, and the friendly, relaxing atmosphere at El Dorado Maroma. It's fantastic that you love the daily activities, and we appreciate your shout-out to our amazing activities staff – Chris, Octavio, Hazael, Alexander, and Carlos. We can't wait to welcome you back to your El Dorado Maroma family for more fun and memorable events! Best regards, Hotel Dorado Maroma
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Roz M wrote a review Feb 20
2 contributions
What can I say except this hotel was something else. All the staff were amazing, friendly and couldn’t do enough for us to make our stay the best experience ever. Food was delicious in all the restaurants. Our honeymoon suite room was very spacious and kept very clean and also had a very comfy bed. Beautiful complex easy enough to get around and the beach front well that’s just another world, it was very clean well sign posted and felt like we were in paradise. The hotel entertainment was very good and really got you involved that’s if you wanted to be. All I can say is don’t just take my word for it, book up as you won’t be disappointed.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stephany Lopez, Otro at El Dorado Maroma
Responded 1 week ago
Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a fantastic experience at our hotel. It's our utmost priority to ensure that every guest feels welcomed and well taken care of, and we're delighted to hear that our staff, accommodations, dining options, and entertainment all contributed to making your stay memorable. Your kind words mean the world to us, and we truly appreciate your recommendation. We can't wait to welcome you back for another unforgettable experience in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Paige W wrote a review Feb 18
1 contribution
The entertainment staff is amazing! Chris, Carlos, Hazel, Octavio, and Alexander couldn’t have a better staff!! They put everything they have into making sure we have the best time possible! They truly care about us and building those relationships! Great group of guys!!
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stephany Lopez, Otro at El Dorado Maroma
Responded 1 week ago
Thank you for your kind words, Paige W! We're delighted to hear that our entertainment staff, including Chris, Carlos, Hazel, Octavio, and Alexander, made your stay memorable. Building relationships and ensuring our guests have the best time possible is our top priority. We appreciate your feedback and hope to welcome you back to Hotel Dorado Maroma soon. Safe travels!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kameron W wrote a review Feb 18
1 contribution
The entertainment staff was very personable and made our trip fantastic. We enjoyed all of the activities that they had planned for us. The whole hotel staff was kind and caring. Big thanks to Chris Carlos Octavio Hazel Alexander Johnathan
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stephany Lopez, Otro at El Dorado Maroma
Responded 1 week ago
Dear Kameron W, thank you for your fantastic review of your recent stay at Hotel Dorado Maroma. We are delighted to hear that our entertainment staff, including Chris, Carlos, Octavio, Hazel, Alexander, and Johnathan, made your trip so enjoyable. Our entire team strives to provide kind and caring service to all of our guests. We appreciate your kind words and look forward to welcoming you back in the future. Best regards, Hotel Dorado Maroma
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Charly M wrote a review Feb 16
2 contributions
What an experience! Thanks a lot for making our vacation the best possible. Thanks to the bartenders, waiters and the group in general for making our experience unforgettable. To the entertainment team, Chris, Alexander, Octavio, Carlos, Hazael Jony and Adrian, thank you very much for making the activities very fun and for being patient with us in volleyball, they're incredible guys! Without doubt, we've to come back on our next vacation.
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Elisa Gomez, Other at El Dorado Maroma
Responded 1 week ago
Dear Charly M, We are pleased to hear that you had one of the best vacations in the Riviera Maya at our Hotel Dorado Maroma! We appreciate your kind words and are thrilled to know that our team made your experience unforgettable. We will pass along your praise to the waiters, bartenders, and entertainment team, including Chris, Alexander, Octavio, Carlos, Hazael, Jony, and Adrian. We are glad you enjoyed the activities and that the team was friendly and fun. We look forward to welcoming you again on your next vacation. Sincerely, Hotel Dorado Maroma
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$608 - $767 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el dorado maroma, a beachfront resort, by karisma hotel playa del carmen, el dorado maroma hotel, el dorado maroma resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Maroma
NUMBER OF ROOMS
119
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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EL DORADO MAROMA - Updated 2024 Prices & Hotel Reviews (Playa Maroma, Mexico)

Frequently Asked Questions about El Dorado Maroma
Which popular attractions are close to El Dorado Maroma?
Nearby attractions include Cirque du Soleil Joyà (3.4 miles), Jungala Aqua Experience (3.6 miles), and Cenote "el Burrodromo" Mayakoba (4.1 miles).
What are some of the property amenities at El Dorado Maroma?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at El Dorado Maroma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at El Dorado Maroma?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at El Dorado Maroma?
Yes, free parking is available to guests.
What are some restaurants close to El Dorado Maroma?
Conveniently located restaurants include Casa Amate, Cocina Milagro Restaurant, and Tinta Del Pulpo.
Are there opportunities to exercise at El Dorado Maroma?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does El Dorado Maroma have airport transportation?
Yes, El Dorado Maroma offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at El Dorado Maroma?
Yes, dry cleaning and laundry service are offered to guests.
Does El Dorado Maroma offer any business services?
Yes, guests have access to a business center and a banquet room during their stay.
Which languages are spoken by the staff at El Dorado Maroma?
The staff speaks multiple languages, including English and Spanish.