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Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710 Mexico
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Traveler (9574)
360
Panoramas (11)
Pool & Beach (2382)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
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Updated 03/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from El Dorado Maroma
Updated 03/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 8 hotels in Playa Maroma
Location
4.8
Cleanliness
4.8
Service
4.8
Value
4.5
GreenLeaders Gold level
The moment you arrive, you quickly realize this is no ordinary resort. Voted number 4 Best Resort in the World by Condé Nast Traveler Readers' Choice Awards, El Dorado Maroma is in a league of its own when it comes to adults-only getaways. Sitting in the heart of the sugary sands of one of the Top 10 Beaches in the World, El Dorado Maroma exudes romance and intimacy. And that's just one part of all the magic that awaits you. Indulge in adults only bliss with personal beach butlers, assorted culinary activities, and ultra-luxurious accommodations, including the exclusive Palafitos-Overwater Bungalows. Stay in the first and only overwater bungalows in Mexico, featuring glass-bottom floors, private infinity pools, indoor Relaxing hot tub, outdoor showers, and direct ladder access into the ocean.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Canoeing
Airport transportation
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast in the room
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Diving
Snorkeling
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Banquet room
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Bottled water
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Bath / shower
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Hidden Gem
Languages Spoken
English, Spanish
7754Reviews1038Q+A100Room tips
Traveler rating
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Most Recent
MissQ wrote a review Sep 28
Vancouver Island, Canada124 contributions19 helpful votes
+1
My neice & I just returned from a week in this amazing resort ... It was picked partly because it was a smaller resort... I felt a safe option for my 1st trip without my husband and my first trip since covid reared its ugly head ... We had a private plunge pool suite in Villa #8 with an outdoor shower... Such a great choice !! Yuli is the maid with awesome bed art ... The grounds are beautifully kept... Sunday is 2 for 1 massage day ... Don't miss out on that ... It's a 3 floor delight ... Jesus Susana Reta ... Never had a problem getting a Bali bed or sun loungers ... The food ... What can I say over the top and I am pretty picky... I like that there were no buffets ... Shout out to Jesus Arturo & Mario at Lima Limon breakfast ... The entertainment team does an amazing job... Isabella made it so fun ... All the extra activities are included ... They aren't you average resort activities... We took part in the Huichoart crafting, painting and wine in the garden and making tie dyed t shirts ... Such alot of fun ... The Mexican fiesta on the beach... Food was incredible as were the many dancers... Sadly missed the cooking lessons .. Top shelf alcohol at all bars including prosseco !! I've been to numerous resorts all over and I have to say on top of all the afore mentioned what makes El Dorado Maroma stand out are it's employees !!! Always happy to see you and help you in any way possible... Conceriges Charlee & Carlos fab team who explained anything and everything we needed ... Certainly will be coming back with husband ❤️
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Sunshine Mom wrote a review Sep 28
1 contribution
I took my son to enjoy his first adult resort vacation before school started. My husband and I have raved for years about our visits to this resort. Oh, I should add, we are not members. We intended to share a king sized bed in the suite we booked, however, when we arrived we were upgraded. We went into the amazing room, one my husband and I had stayed in before, and before my son could even say how wonderful the room was- staff arrived with a queen sized bed to add to the living room area. Housekeeping followed quickly behind with bedding and an apology for having carried up only two pillows, she would get two more. My son exclaimed, "Wow! So now I get why you appreciate great service. It's when someone recognizes a need before you did and takes care of it!" That is what sets this resort apart from the others and we both had reason to observe many example over the course of our stay. The food was amazing and not the typical American style food and portions some resorts serve to the detriment of quality. We Canadians appreciate that. The place was spotlessly clean and when I noticed an animal related mess on a stairway, a staff member thanked me for pointing it out and it was gone by the time I walked back that way. Photo opportunities abound on the property. The spa- amazing massages and water journey. My son loved it and also used the gym every day. I appreciated the beach butlers setting us up with a shaded bali bed everyday. Towel games are not permitted at this place. Instead the beach waiters are very attentive to your needs with setting you up, ensuring your drinks and regular check ins. Beach volleyball was played, beach night shows were watched, new friends were made, pool was played at Ricks', new cocktails were tried and many books were located and read from the beach amenities stands located near the pools. We used a private pick up service from airport to hotel for the first time and will certainly continue the practice. We arrived happy and promptly from our on-time Westjet Vacation flight. This place has my heart and I have recommended it to many of my friends who also appreciate a high level of service and attention to detail. There is no doubt I will return and I am convinced my son will become a life long customer based on his excellent taste of a great adult only vacation. I am sure the staff do not get more money if guests say nice things about them. I am convinced they do so simply because the staff appear relaxed and happy to work at the resort. The breakfast staff at Lima Limon- well one waiter made me tear up when I was leaving for the airport because he was an amazingly pleasant face each morning. Spa staff very courteous. Cleaners lovely and all the bellmen, Front desk staff extremely helpful and efficient. Just overall not a single bad staff member.
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Date of stay: August 2022
Location
Service
Sleep Quality
Room Tip: I am sure all the rooms are great. They were remodelling the MiHotelitos when I was there.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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HalloweenGirl65 wrote a review Sep 26
Tyler, Texas4 contributions2 helpful votes
This is our first time to Eldorado Maroma and LOVE IT! We will definitely be back. Although, it is a smaller resort- you have everything you need for a relaxing trip. If you are looking for a party atmosphere, there is limited nightlife and that if fine by us. You are busy during the day so late nights 🌙 were not at the top of our list. Shout outs to all the staff who made our stay so enjoyable. Here are a few of the names that I remember: Isabel,Leirbag, Gabriel, Alex - a few of the entertainment staff. Salome, Mishael, Rene, Gustavo in the bar areas. Lima limon the 4 amigos - Jesus, Arturo, Juan, and Mario. They are the best. There are so many more that work so hard to make a vacation delightful. The housekeeping staff, landscapers who are up at sunrise, room service staff, spa and concierge folks .... just can't say enough. A big shout out to Oscar and Cesar. If you are lucky enough to get these two guys assigned to you, you are blessed. They are always so helpful and accommodating.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, Atención al huésped/Recepción at El Dorado Maroma
Responded 3 days ago
Dear guest, Firstly I wanted to thank you for taking the time to write a review about your stay with us, we are very glad that your experience with us was such a great time. Be confident that our staff will be delighted that you have acknowledged they work hard for your satisfaction. We will wait for the next opportunity to serve you. Sincerely
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Samantha A wrote a review Sep 26
1 contribution
This trip was EXCELLENTE! My husband and I visited el dorado Maroma 4 years ago for our honeymoon and we liked it so much that we came back! This second time around was even more special than the first. We of course made many new friends, but became very well acquainted with several of the staff. Carlos & Charlee we’re our concierge and we’re amazing and helpful🥰 We also loved Adrian the activity director. I hope if we come back we will get to see these amazing people again or the trip just won’t be the same!
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, Atención al huésped/Recepción at El Dorado Maroma
Responded 3 days ago
Firstly I wanted to thank you for taking the time to write a review about your stay with us, we are very glad that your experience with us was such a great time. Be confident that our staff will be delighted that you have acknowledged they work hard for your satisfaction. We will wait for the next opportunity to serve you. Sincerely
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Warren T wrote a review Sep 26
1 contribution
This was our 10th trip to the El Dorado properties in Mexico for our Anniversary, and our 5th stay at Maroma. The room, the beach and the food are all top notch. Maroma has a superior beach, and it is located next to the Marina with all the activities. Since I enjoy scuba diving, this makes life hassle free. The real differentiator at Maroma is the staff, many of whom we've gotten to know year over year. A special shout out to our beach butlers, Eli and Manuel, Augustin at Papitos, the Beach Candlelight Dinner Team, and the beach / entertainment staff - Alexcinder, Alex, Adinan, and Isabel. Possibly the best bite on the beach: Fish Tacos for lunch at Lima Limon. Best Dinner: Palafitos for the chocolate affair. No better way to relax. Without a doubt, the best 2 weeks of every year.
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Date of stay: September 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Linda G wrote a review Sep 26
Houston, Texas189 contributions45 helpful votes
We had an overnight stay at El Dorado Maroma before heading for the rest of our vacation to El Dorado Royale. We always wanted to experience the Maroma location and this was the perfect way to do it. Check in was a breeze and we were greeted upon arrival by butler Eduardo. He had our room stocked with the provisions we had asked for and was happy to make dinner reservations and fill us in on the resort amenities. The royal suite was fantastic with a beautiful view. This suite was on the second floor and had a living area, a wonderful patio with plunge pool overlooking the beach and the bathroom was equipped with an outdoor shower. It was a wonderful room. We had a lovely evening dining at the Italian restaurant and then spent the morning and early afternoon on a Bali bed at the beach with great service from the beach butlers. We loved the smaller resort and the beach is fabulous! Eduardo made sure our needs were met and ensured our check out and transportation was easy. We will return.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, Atención al huésped/Recepción at El Dorado Maroma
Responded 3 days ago
Dear Linda, Firstly I wanted to thank you for taking the time to write a review about your stay with us, we are very glad that your experience with us was such a great time. Be confident that our staff will be delighted that you have acknowledged they work hard for your satisfaction. We will wait for the next opportunity to serve you. Sincerely General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
travelfreak74 wrote a review Sep 24
Richibucto, New Brunswick, Canada6 contributions5 helpful votes
Just recently returned from a trip to Maroma, great resort, great food and great service. Some staff that deserve a LOTTTTT of praise are as follows: Felipe (bartender), Chepina at Papito's, Aaron bartender. Butler Pillar and Aldo you can't ask for any better butlers, just WOW, thank you :) . Daisy our beach butler and Solome bartender at Palafito's outdoor bar as well. I won't go into details, but when I read bad reviews or poor ratings about El dorado Maroma, it's obviously from people who cannot be ever satisfied, We've been to several Karisma properties, over the past 12 years, and this one is by far the best of them. Having said that, it's for our taste and what we look for. Not every couple have the same interests in resorts. Only one note though and this is for the members, It's too bad Exotic doesn't always have the same standards for ALL properties, we stayed in an Emerald room and not the same treatment as being at El Dorado casitas by far. Our check in person for the record I wasn't impressed AT ALL, I requested 1 thing on arrival, never heard from him, 2 days later went to lobby asked for Carlos which wasn't there, made my request to contact me and NEVER heard of him for 8 days while we were there, you would think at 1,200$ per night in an Emerald suite, he would have the audacity to at least come back with an answer to my request. El Dorado Maroma, if anyone is debating on trying it, my answer is GO, you won't be disappointed :))
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, Atención al huésped/Recepción at El Dorado Maroma
Responded 4 days ago
Dear Guest, Firstly I wanted to thank you for taking the time to write a review about your stay with us, we are very glad that your experience with us was such a great time. Be confident that our staff will be delighted that you have acknowledged they work hard for your satisfaction. We will wait for the next opportunity to serve you. Sincerely General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
allen w wrote a review Sep 24
1 contribution
+1
This is the perfect resort if you just want to relax. Our butlers, Eduardo and Manuel were amazing! They made our stay perfect in every way. We were celebrating our Anniversary and they really took care of us. We met a lot of nice people and the beach is just beautiful! There weren’t as many restaurants as we were used to be the good was good. We would definitely come back in the future.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, Atención al huésped/Recepción at El Dorado Maroma
Responded 4 days ago
Dear Guest, Firstly I wanted to thank you for taking the time to write a review about your stay with us, we are very glad that your experience with us was such a great time. Be confident that our staff will be delighted that you have acknowledged they work hard for your satisfaction. We will wait for the next opportunity to serve you. Sincerely General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sjacksonsmith wrote a review Sep 24
Colchester, United Kingdom14 contributions
We have recently returned from a 14 night holiday at this amazing all-inclusive hotel. Where to start….. We stayed in a junior suite which was extremely spacious with a large bathroom with a jacuzzi bath with a separate walk in showe and toilet. We were in Villa 12 which was close to the main reception. We were on the third floor, but there was a lift. We had a lovely view from our balcony which had a double sun bed and a table a chairs on it. The restaurants and a la carte menus were simply fabulous. My husband’s favourite was probably the Italian, but I loved Lima Limon which served the most delicious fish. There was always a beach option for lunch too which varied daily. There are two pools with swim-up bars and a smaller pool to relax in nearVilla 12. The hotel is small, approximately 120 rooms, but this made is so friendly. We met some really lovely people which made our holiday even more special. The beach bar was our favourite watering hole. There was a brilliant selection of branded drinks on offer. The staff around the hotel were simply wonderful, from the beach butlers to the maids. Special mentions here to Adrian and Isabella, you were always such fun! The Maroma beach is stunning, fine white sand stretching along the coastline. I can see how it’s been voted one of the best beaches in the world. We took our snorkelling gear and swam with some beautiful fish and stingray. A couple of tips…… The rooms around the main pool are probably the noisiest, if you want a quieter room request one away from this area. Villa 12 was perfect for us. When you check-in ask about your Personal Concierge. The Concierge books your table at the restaurants for you and can be very helpful. There is also a well stocked minibar and 24 hour room service included in the all inclusive. I would highly recommend this beautiful hotel. .
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Date of stay: August 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, Atención al huésped/Recepción at El Dorado Maroma
Responded 4 days ago
Dear Guest, Firstly I wanted to thank you for taking the time to write a review about your stay with us, we are very glad that your experience with us was such a great time. Be confident that our staff will be delighted that you have acknowledged they work hard for your satisfaction. We will wait for the next opportunity to serve you. Sincerely General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jjbratcher0726 wrote a review Sep 23
Mount Washington, Kentucky94 contributions41 helpful votes
+1
Pros: Awesome staff, delish food, great drinks with true top shelf liquor, tons of Bali Beds & padded lounge chairs, the most beautiful ocean/beach & great pool options. Depending on what you’re in the mood for, you can get party or chill experience. Cons: Construction was super annoying & resort should have offered a different resort…the sound of grinding concrete while laying on the beach or at the pool. We’re Prestige members & were very disappointed no top shelf liquors available on pre-arrival menu. Staff shout outs: Oscar (butler), Cecilia (member services), Clemente, Agustin, Felipe, Mario, Jesus, Eli, Diego, Miseal, Vanessa, Monica, Noe, Bladimir. Thanks for making our trip fun!!! Cheers💕
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, Atención al huésped/Recepción at El Dorado Maroma
Responded 4 days ago
Dear Guest, Firstly I wanted to thank you for taking the time to write a review about your stay with us, we are very glad that your experience with us was such a great time. Be confident that our staff will be delighted that you have acknowledged they work hard for your satisfaction. We will wait for the next opportunity to serve you. Sincerely General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$413 - $681 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el dorado maroma, a beachfront resort, by karisma hotel playa del carmen, el dorado maroma hotel, el dorado maroma resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Maroma
NUMBER OF ROOMS
119
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Frequently Asked Questions about El Dorado Maroma
Which popular attractions are close to El Dorado Maroma?
Nearby attractions include Cirque du Soleil Joyà (3.4 miles), Jungala Aqua Experience (3.6 miles), and Cenote "el Burrodromo" Mayakoba (4.1 miles).
What are some of the property amenities at El Dorado Maroma?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at El Dorado Maroma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at El Dorado Maroma?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at El Dorado Maroma?
Yes, free parking is available to guests.
What are some restaurants close to El Dorado Maroma?
Conveniently located restaurants include Tramonto, Casa Amate, and Il Olivo.
Are there opportunities to exercise at El Dorado Maroma?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does El Dorado Maroma have an airport shuttle?
Yes, El Dorado Maroma offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does El Dorado Maroma have airport transportation?
Yes, El Dorado Maroma offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at El Dorado Maroma?
Yes, dry cleaning and laundry service are offered to guests.
Does El Dorado Maroma offer any business services?
Yes, guests have access to a business center and a banquet room during their stay.