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Secrets Maroma Beach Riviera Cancun

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Carretera Federal 307, Chetumal-Cancun Km. 306.5, Playa Maroma, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
71 people are viewing this hotel
Expedia.com
$824
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Free cancellation until 10/16/21
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$823
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Free cancellation until 10/12/21
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$452
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Free cancellation until 10/15/21
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (17410)
360
Panoramas (5)
Pool & Beach (4777)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 8 hotels in Playa Maroma
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
GreenLeaders Silver level
Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Private balcony
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Languages Spoken
English, Spanish
18341Reviews2382Q+A100Room tips
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Popular mentions
DG1970 wrote a review Yesterday
Calgary, Canada56 contributions75 helpful votes
We have travelled extensively to the Mayan Riviera and have stayed at many numerous resorts over these years. We have always wanted to try Secrets Maroma and finally got a chance to. Now that we have, we will stay somewhere else as we rarely go back to the same resort unless it's where we are travel members. Yes be prepared to get hit up with the "breakfast tour" but if you aren't interested just say no thank you. They keep trying and just say again no thank you. Kinda frustrating when you say no you aren't going to change your mind. Then they try to throw in a massage or romantic dinner on the beach, again if not interested tell them no again and that you are there for rest and relaxation, not to attend a 4 hour pressure presentation. Unless of course you want the massage or romantic dinner. Our concierge Esther in Building 27 was absolutely so sweet! Anything we needed she got us. We didn't have any snacks in our room for the first week which we thought odd but when mentioned to her we were filled up LOL. She also set up our covid testing and double and triple checked to make sure it was booked. Such a sweetheart she is! The food didn't really stand out to me. It was good but for a Secrets chain we thought the presentation would be
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Date of stay: September 2021
Value
Service
Sleep Quality
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Response from Jorge Monje, Director General at Secrets Maroma Beach Riviera Cancun
Responded yesterday
Dear DG1970, Greetings from us at Secrets Maroma, a pleasure to have welcomed you home for this anniversary trip and happy you have had a very nice stay. Thanks a lot for your visit and your comments and feedback, which we appreciate greatly and have already shared with our team, on their behalf thanks a lot. Make us sad to know you don't usually go back to the same resort, we would love to welcome you back and remain at all times, at your service, could we be of any assistance, please let us know. Have a beautiful day, warm regards, Jorge Monje - General Manager
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Adam wrote a review Sep 20
New Haven, Connecticut3 contributions
Such good service. Preferred club is the way to go. Guests were very nice and fun but not too rowdy. Food at restaurants is excellent - best at French, Asian fusion, Italian, and preferred cub beach restaurant. Definitely going back.
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Review collected in partnership with this hotel
Date of stay: September 2021
Value
Rooms
Location
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Service
Sleep Quality
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Response from Jorge Monje, Director General at Secrets Maroma Beach Riviera Cancun
Responded yesterday
Dear Adam, You are most kind and we are already counting on having you back with us very soon, please at all times, could we be of any assistance making a return trip happen sooner than later, please let us know. We are very, very grateful for your visit and your kind comments, on behalf of all our colleagues many thanks for your visit. Looking forward to seeing and welcoming you soon. Have a beautiful day, warm regards, Jorge Monje - General Manager
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carol m wrote a review Sep 20
1 contribution
We are already planning a return trip. The resort is beautiful with a winding pool and several private outcoves. The room was amazing with its own patio and private pool just outside the door. The staff is friendly and make you feel at home. The food at the many restaurants was terrific. The nightly entertainment was enjoyable.
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Review collected in partnership with this hotel
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
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Response from Jorge Monje, Director General at Secrets Maroma Beach Riviera Cancun
Responded 2 days ago
Dear Carol M, We would love to welcome you back home very soon, at all times we are all at your service and very happy to be of any assistance. It has been a pleasure having you with us, a big thanks on behalf of all our colleagues for your visit and your very kind comments, we really appreciated, very, very grateful. Sending our gratitude and warmest regards and looking forward to seeing you soon. Happy day, Jorge Monje - General Manager
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CaliJennO wrote a review Sep 19
Manuel Antonio, Costa Rica11 contributions5 helpful votes
This resort is beautiful. The rooms are gorgeous. The staff is lovely and the grounds are alsbeautifully maintained. We loved the Italian restaurant and the Japanese. Jonath and Andrea in entertainment are delightful and fun! Our concierge Roger was very kind and helpful. The beach does get a lot of seaweed, but they work tirelessly to make it pristine,
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Review collected in partnership with this hotel
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
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Sleep Quality
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Response from Jorge Monje, Director General at Secrets Maroma Beach Riviera Cancun
Responded 2 days ago
Dear CaliJennO Greetings from your home and all of us at Secrets Maroma, it has been a pleasure to have you with us and makes us all very happy to know you have had a nice stay. Roberto, Andrea, Jonath will be delighted and very grateful with your compliments, on their behalf, on behalf of us all, many thanks for your visit and for sharing with all of us. Hopefully we will have the opportunity to welcome you back very soon, we remain all at your service. Have a beautiful day, warm regards, Jorge Monje - General Manager
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Velvetw523 wrote a review Sep 19
New York City, New York1 contribution
Everything was amazing from beginning to end !! The ambiance, the service by staff , the FOOD, the beach !! I love this hotel and cannot wait to return !! Very relaxing and amazing time , but if you’re a younger couple try breathless because it was a older crowd but I still loved it
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Review collected in partnership with this hotel
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Jorge Monje, Director General at Secrets Maroma Beach Riviera Cancun
Responded 2 days ago
Dear Velvetw523 Looking forward to welcoming you back, we are all very, very grateful with your visit and your very kind comments, on behalf of our whole team a big thank you. Always a pleasure to share our beautiful resort and our beach which we are all very passionate about and the warm and caring hospitality from our team with all of you, very happy you have enjoyed our team's servcie and hospitality. Sending our gratitude and friendship, warm regads, Jorge Monje - General Manager
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PRICE RANGE
$321 - $743 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
secrets maroma beach riviera cancun hotel playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Maroma
NUMBER OF ROOMS
412
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Frequently Asked Questions about Secrets Maroma Beach Riviera Cancun
Which popular attractions are close to Secrets Maroma Beach Riviera Cancun?
Nearby attractions include Cirque du Soleil Joyà (2.3 miles), Jungala Aqua Experience (2.5 miles), and Aqua Nick (4.7 miles).
What are some of the property amenities at Secrets Maroma Beach Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Secrets Maroma Beach Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Secrets Maroma Beach Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Secrets Maroma Beach Riviera Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Secrets Maroma Beach Riviera Cancun?
Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and Il Olivo.
Are there opportunities to exercise at Secrets Maroma Beach Riviera Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Secrets Maroma Beach Riviera Cancun have an airport shuttle?
Yes, Secrets Maroma Beach Riviera Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Secrets Maroma Beach Riviera Cancun located near the city center?
Yes, it is 0.2 miles away from the center of Playa Maroma.
Are any cleaning services offered at Secrets Maroma Beach Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Secrets Maroma Beach Riviera Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.