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Secrets Maroma Beach Riviera Cancun

Travelers' Choice award winner
GreenLeadersSilver level
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Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico
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Secrets Maroma Beach Riviera Cancun
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9,678 Reviews from our TripAdvisor Community

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Showing 8,719: English reviews
Florence, New Jersey
Level Contributor
3 reviews
4 of 5 stars Reviewed yesterday NEW via mobile

My wife and I spent a week at Secrets Maroma Check-in The worst! We flew on Frontier Airlines. This was an Apple Vacations charted flight. We arrived at Secrets Maroma about 10:30 am. Compared to other places we have stayed their check-in process was long and after telling us our room was not ready. They reminded us that check is... More 

Helpful?
Thank stever5894
1 review
4 of 5 stars Reviewed 2 days ago NEW

We have been to several other Secrets and Dreams properties but always have heard about the beloved Maroma beach. It was very nice and lived up to expectations. However, as a UVC member, we would return to Mujeres or SJ or WO. Service is EXCELLENT. The beach and grounds are fantastic. More activities than other resorts we have been to... More 

Helpful?
Thank StephenandJona S
Leland, North Carolina
Level Contributor
103 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is one of many trips we have taken to Secrets Resorts and while they all have their pluses and only minimal negatives Secrets Maroma offers so much for everyone its hard to find any faults. We checked in as preferred member which like always was a breeze. Arriving early (11:00am) they even had our room ready although our friends... More 

Helpful?
2 Thank Reedit3
Whitewright, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We visited for two weeks and had a wonderful time. While here we stayed in an ocean view room and a swim out room. I loved the swim out room as you were able to lounge in the pool round the clock when the resort pools were closed. However I enjoyed the Ocean view room the most. Nice breeze off... More 

Helpful?
3 Thank Slt456
Menlo Park, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We read a lot of reviews before we booked our trip to Secrets Maroma Beach and were surprised by all the name-dropping of staff. Now that we're back, we completely get it. This resort is truly spectacular but it's the service that really distinguishes the property. There is so much warmth and genuine hospitality. Every encounter just seems to enhance... More 

Helpful?
3 Thank sherbaer
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear sheribaer, We are very happy to note you had a great romantic getaway at our resort Secrets Maroma Beach, and that we managed to surprise you with the quality of our services such as our expansive and luxurious suites, immaculate grounds, gourmet food options, nightly entertaiment shows and the service of our staff. Rest assured we will share your... More 

Wallkill, New York
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We went in early July and had perfect weather. We took AeroMexico which I would highly recommend. Free bag and meal and good service. We were staying as part if the Preferred Club and upon arrival were taken right away to that check-in. I told them right away that we were not interested in the time share presentation and they... More 

Helpful?
3 Thank pbteach
San Francisco, ca
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

A great resort all around. Clean, quiet, not too big and a beautiful beach. The staff is incredible; they are always smiling, always tending to small details to keep the place clean; fresh flowers everywhere. Food is good to great which is fantastic for an all inclusive resort.

Helpful?
Thank ogachot
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear ogachot, Thank you for your kind words, we are very happy to know you consider Secrets Maroma Beach to be a paradise and that you had a great time at our resort. We are looking forward to welcome you back again in a near future, feel free to contact me for further assistance. Sincerely Alfredo Montaño E-Concierge & Social... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Wife and I stayed here in July'16 for our 29th anniversary. Could not have asked for more. The food was good, entertainment was fun, and service was amazing. Looking forward to coming back. The only I would like to see is more bathrooms near the pool/beach. Other than that this place was amazing. Everyone seemed intent on ensuring that we... More 

Helpful?
Thank Eric B
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear Eric B, We are very pleased to note that as a first time guest at Secrets Maroma Beach we have managed to exceed your expectations, and that you would recommend our hotel to your family and friends. We appreciate your comments as they are essential to ensure we continuously enhance the experience for our visitors. We look forward to... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

After extensive research we decided on secrets Maroma for our honeymoon! We couldn't have made a better choice! The grounds here are breathtaking, the beach was stunning, the food was delicious, and the service was top notch! When I first saw our room I almost cried, the view was truly magical. Oceanview is a must. We ate at all the... More 

Helpful?
2 Thank Kalin N
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear Kalin N, Thank you for taking the time to write and share your recent experience at Secrets Maroma Beach. We are appreciative of your kind words and feel proud to know you had a memorable honeymoon at our premises. We are always striving to create magic moments, this is the reason we do with passion our everyday tasks, so... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

Since the moment my wife and I got to the entrance of the hotel we found this kindness from the doorman, bellman and front office staff, we felt very special. We checked in at the Club Concierge and then we went to the room, when we entered the room; the first we saw was an ipad with some pictures of... More 

Helpful?
Thank Eddie Y
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear Eddie Y, Thank you for sharing your recent experience at Secrets Maroma Beach. We are very happy to know you had a great time at our resort, and that the service and details provided by our staff widely exceeded your expectations. Rest assured your comments will be shared with our team, who works very hard to deliver the best... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Free Breakfast
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
Official Description (provided by the hotel)
Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more   less 

Additional Information about Secrets Maroma Beach Riviera Cancun

Address: Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: $343 - $924 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Secrets Maroma Beach Riviera Cancun 5*
Number of rooms: 412
Reservation Options:
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Also Known As:
Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen
Hotel Style:
#2 Romantic Hotel in Playa Maroma
#2 Spa Hotel in Playa Maroma
#2 Top resorts Hotel in Playa Maroma
#2 Luxury Hotel in Playa Maroma
#2 On the Beach Hotel in Playa Maroma
#3 Green Hotel in Playa Maroma
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