Secrets Maroma Beach Riviera Cancun

Carretera Federal 307, Chetumal-Cancun Km. 306.5, Playa Maroma, Playa del Carmen 77710 Mexico
Traveler (21321)
360
Panoramas (5)
Pool & Beach (5658)
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€671
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About

#1 of 6 hotels in Playa Maroma
Location
4.8
Cleanliness
4.9
Service
4.8
Value
4.5
2023 Travelers' Choice Best of the Best
GreenLeaders Silver level
Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Private balcony
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Romantic
Languages Spoken
English, Spanish
20839Reviews2607Q+A100Room tips
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Jamie B wrote a review Today
Bethlehem, Pennsylvania3 contributions
My husband and I went here on our honeymoon last week and had been at this same resort about 6 years ago. We had an amazing stay and couldn't say enough about how nice everyone was and how they go above and beyond in every way possible to ensure your visit is absolutely perfect and beyond your highest expectations. The food was awesome, at all of the restaurants and especially at the buffet, the Entertainment team was incredible, the activities available were plenty, and the fitness room was perfect. The entire resort is spotless, and a team member is at every turn to ask you if you need anything. They even come around the pool to see if guests need their reading glasses cleaned - unbelievable! We will definitely be back and can't wait to hear them say, "welcome home" once again! A big shout out and thank you to the following who made our stay extra fun and special: Denilson, Edgar, Leo and Jennifer from the Entertainment Team, Manny and Pepe who gave a great kayak tour from the AquaWorld Team, and Jan from the Fitness Center - thank you all!
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled solo
Room Tip: Purchasing the Preferred Club package wasn't worth it for us, probably wouldn't purchase it again.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jennifer M wrote a review Yesterday
1 contribution
I don’t even know where to begin but let me start by saying that this has been one of the best vacations I have ever had in my entire life. From the moment we arrived we were treated like royalty. Our concierge Yair always greeted us with a smile and went above and beyond to make sure all of our needs were met. The rooms was impeccable and beautifully maintained. The pool waitress Anita was amazing. She took care of us and smiled and made it fun. We wanted to have her everyday. The pool entertainers Jocelyn and Denilson were so much fun and friendly. They were always trying to engage the guests. On our first night there was a mentalist in the lobby that was performing magic tricks his name was Armando and he left us with our mouth open. He was absolutely wonderful. As far as food goes the food was great and there was plenty of variety. I am already missing the sweet breads at breakfast. The Teppanyaki was delicious and Carlos and Francisco catered to us for dinner and we enjoyed a great show. We had the best time at the Silent Party. The fire show was great, the rock concert wonderful. Honestly all I have is great things to say. The only thing I regret is not staying more days. I fully plan on returning and recommending this resort to all my family and friends. The only suggestion I have is to improve the alcohol choices but it’s not a big deal. Keep doing what you are doing and treating guests the way you do and never change. The people down here where I live have a lot to learn from You guys and the hospitality you provide. Best Vacation Ever!!!
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with friends
Room Tip: No need to pack so much clothes as you will probably be by the pool or beach enjoying most of the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lauren W wrote a review Yesterday
1 contribution
I have stayed at many all inclusive resorts, but Secrets Maroma tops them all! The service here is top notch, every single employee goes above and beyond to make you feel special. I thought the food was exceptional, our favorite things were coffee and light breakfast at Coco café, tacos and margaritas for lunch at the Seaside Grill and dinner at the Asian, French and Italian restaurants The woman who served our drinks at the beach, was so sweet and attentive. Carlos Batun at the Seaside Grill always welcomed us with a friendly smile and had another drink ready for us before we even asked. The entertainment staff were all very friendly and fun. Waiters at the Italian restaurant and Asian restaurants including Felipe and William were excellent. We really didn't have any need for our concierge, Vertiz, but we appreciated how he always checked in and asked how we were doing. This resort is impeccably clean, the rooms are modern and beautiful. We spent most of our time under a Palapa on the beach, which was relaxing and perfect. I have nothing but good things to say about this resort, it is truly a gem!!
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Josh K wrote a review Yesterday
Leawood, Kansas1 contribution
+1
Amazing setting staffed by an amazing team. The entertainment was great: rock bands, light shows and fresh sashimi were all great. The resort is immaculately maintained and the sand on the beach is as fine as talcum powder. We can’t wait to go back
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sarah B wrote a review Aug 6
1 contribution1 helpful vote
We have travelled all over the world but this was one of the best hotels we have ever stayed in and with the most wonderful staff. The food at all the restaurants was excellent throughout and you can always find a great variety to eat. Are favourite was the Japanese restaurant. The range of entertainment throughout the week was great both day and night to suit a variety of people. Staff throughout the hotel work so hard from the gardeners right through to front of house and always with a smile. The staff certainly make this hotel. Thank you so much to everyone at Maroma Beach we will certainly be back soon.
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Date of stay: August 2023Trip type: Traveled as a couple
Room Tip: Men are expected to wear long trousers in the indoor restaurants on a night. Maroma Facebook...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from E-Concierge Secrets Maroma, Other at Secrets Maroma Beach Riviera Cancun
Responded yesterday
Dear SarahB8087, We appreciate you decided to stay at Secrets Maroma Beach Riviera Cancún for your vacation. Thank you for visiting us and for sharing your kind opinion. We are glad to know that you enjoyed the quality of our food, staff attention and beautiful facilities, wonderful moments in one of the best hotels they have ever visited. We strive to do our best to maintain our high-quality services for our guests. We hope to see you again to offer you a 5-diamond stay once more. Sincerely Érica Reis E-Concierge Secrets Maroma Beach Riviera Cancún
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Israel M wrote a review Aug 6
11 contributions2 helpful votes
Mostly fantastic service all around. All employees super friendly, great amenities. Roger our concierge went out of his way to make it a great birthday and we didn't even have to ask, he read my mind. Having a fantastic concierge is the best as he helped us with all arrangements so all we had to do is enjoy the resort. The food was good everywhere we tried. The young lady at the salsa dance class was very friendly and patient with my horrible dance skills. The preferred club restaurant was good, but it's sucks they want let you take food out. I want to eat next to the pool not in the beach club sometimes. Also pool chairs were hard to come by, even though we seen many with no one using them all day.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from E-Concierge Secrets Maroma, Other at Secrets Maroma Beach Riviera Cancun
Responded yesterday
Dear 211israelm, Greetings from Secrets Maroma Beach Riviera Cancun paradise! We were happy to know that your vacation was fantastic, that you loved your concierge Roger, a great professional always recognized by our clients, he will be very grateful for your kind words. How nice that you enjoyed beautiful moments, that you liked the quality of the food, the entertainment activities and the kindness of the staff, always very friendly. An apology, but by policy it is not possible to take food from the restaurants to eat at the pool. As a good option we have the Barefoot Grill as snacks for you to take to the pool (pizza, tacos, hamburger, hot dog tec). We will continue to work on customer feedback to improve our quality standards. We hope you will come back in the future to enjoy a better vacation. Sincerely Érica Reis E-Concierge Secrets Maroma Beach Riviera Cancún
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Inspire64419584962 wrote a review Aug 6
6 contributions6 helpful votes
+1
I’ve been meaning to review SMB since we left. We came on our honeymoon, booked for 8 nights. Due to a cancelled flight in Orlando, we didn’t arrive until the 2nd morning, however from start to finish we were treated like royalty. We had a preferred club ocean view suite, and whilst normally I’m sceptical about room upgrades and whether they’re worth it, the preferred club amenities alone made this room perfect for us. The beach club, the separate check in and lounge were all amazing. The room itself was spacious and incredibly luxurious, with an amazing view over the pool/ocean, but the resort was the main reason this is a 5 star review without a doubt. The resort was a perfect size, not ridiculously large and not too small. There were two pools, the main pool which looped throughout the main stretch of the resort, and the beachfront infinity pool. We started each day at the Preferred Club beach restaurant with an amazing a La carte breakfast, trying both Mexican and more traditional (as a Brit) options. The waiters were all super friendly, offering mimosas along with any other drink you can think of. We then moved to the main pool, setting up shop and taking advantage of the pool bar. All the spirits were branded and you could request whatever! The entertainment guys in this resort are amazing, and although my wife and I are normally not into organised fun, the activities put on were great, from volleyball to taco making. Restaurants were unreal, from French to Teppanyaki to Italian. My wife and I are foodies, and genuinely the food here rivals any restaurants you’d go to outside of a ‘normal’ all-inc. Fresh pasta, a parmigiano wheel and good wine at the Italian, foie gras, escargot and steaks at the French, amazing meat and tacos at the Mexican, not forgetting the tuna/shrimp etc at the poolside restaurants. We could have stayed for 3 weeks and wouldn’t have got bored with the options. Being a no reservations resort also makes life so much easier! Almost forgot to mention that there are always other themed dinners going on which you can jump into, so the food options are genuinely limitless. All in all an amazing stay, and I hope to go back when we can get away without the kids.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from E-Concierge Secrets Maroma, Other at Secrets Maroma Beach Riviera Cancun
Responded yesterday
Dear Inspire64419584962, Thank you very much for sharing your recent experience with our TripAdvisor community and thank you for sharing your kind opinion. We are delighted to hear that your vacation was great, That they loved the quality of the food, the entertainment and the atmosphere of the resort. That they liked its preferred category, the amenities and benefits, the design of the rooms, activities, restaurants and friendliness of the staff. Our main goal would always be our guest´s satisfaction. We hope that the unforgettable moments will remain as great memories and when you want to come back, we will be with open doors to welcome you and give you new moments of happiness. Sincerely Érica Reis E-Concierge Secrets Maroma Beach Riviera Cancún
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Julie P wrote a review Aug 5
1 contribution2 helpful votes
The room was wonderful. Our experience was amazing. Pools and service were amazing! Beach had sea weed but it was because of the time of year we chose to go (August). The food was mediocre at most places but the restaurants by the pool were the best and breakfast was very good! We will be going back, but to a different one to explore other options.
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from E-Concierge Secrets Maroma, Other at Secrets Maroma Beach Riviera Cancun
Responded yesterday
Dear juliepE2246IP, Thank you very much for visiting us and for sharing your review of your recent experience at our resort. We were happy to hear that you loved your stay, your room, the pools and the service. We are sorry for the seaweed season, we do our best to clean our beach, as well as we are sorry that in some restaurants we did not meet your expectations regarding the quality of the food. We will continue to work on our quality standards, thanks to the comments of our guests. We will be waiting for you next time at our Resort, it will be a pleasure to welcome you again. Sincerely Érica Reis E-Concierge Secrets Maroma Beach Riviera Cancún
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
James Fisher wrote a review Aug 5
3 contributions6 helpful votes
We just got back from the Secrets Maroma and it was an incredible vacation. The resort is immaculate, pools are beautiful and we loved the beach, as well. For food, we loved the Asian restaurant where we did both the Hibachi experience as well as a general table, both highly recommended. Our close second was the Mexican restaurant and the buffet for breakfast. I cannot stress this enough, what makes this place stand above the rest, is the people that work there. They go out of their way to make you constantly feel welcome and provide exceptional service. We'd like to call out a few that we really enjoyed getting to know: - Dario from the pool was excellent and always had a smile on his face, always making sure we didn't need anything - Memo and Edgar from the entertainment team always ensuring guests were laughing and having a great time, in addition to leading a wonderful kayak tour (highly recommend where you go out to the reef) - Luis from Aqua World was a wonderful snorkel expert and guide (also highly recommend this activity) - Roberto, our concierge, ensured we had everything we needed during our stay and went above and beyond to make us feel special - Gabriella, the hostess from the Asian restaurant, remembering all the guests and greeting with nothing but positivity - Jaime and Octavio, our bellmen who welcomed us to the resort - Arturo from the lobby bar helping me and Caitlin with our Spanish :) Overall, it was an incredible stay, thanks to all of the Secrets team who work very hard to make this a great experience.
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from E-Concierge Secrets Maroma, Other at Secrets Maroma Beach Riviera Cancun
Responded yesterday
Dear JamesF48290, We appreciate you decided to stay at Secrets Maroma Beach Riviera Cancún for your vacation. Thank you for visiting us and for sharing your kind opinion. We are glad to know that you enjoyed the quality of our food, staff attention and beautiful facilities, wonderful moments. You were able to remember many names, a sign that the service was spectacular, that you were very well taken care of. I will share your comments with everyone, they will be very grateful and happy. We will be waiting for you next time at our Resort, it will be a pleasure to welcome you again. Sincerely Érica Reis E-Concierge Secrets Maroma Beach Riviera Cancún
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Corbin B wrote a review Aug 5
Fingal, Australia28 contributions39 helpful votes
+1
Secrets Maroma Beach was a great resort and delivered on service, entertainment and food. We stayed in a Jr King Ocean View room which was a good size and had a comfortable bed. The mini bar just had basics, beers but no spirits or wine which was a let down. The swim out rooms looked pretty good and the preferred rooms just have a small spa on their balconies. There are two large pools - one has a swim up bar and tends to be the louder of the two. The other more relaxing and facing the sea. The beach area is lovely but there was still issues with seaweed - it’s more of an eyesore than anything else though. There was no smell as we have experienced at other hotels. There are a number of cuisine specific restaurants, our favourite was the Teppanyaki Experience at the Himitsu restaurant. It requires booking in advance but you can get your concierge to organise this easy. Our waiter Antonio (Fancisco) was fantastic and hilarious and the chef put on a skilful funny show. Overall the food is good and the cocktails are great. We booked a day trip through the hotel to Isla Muljeres via the resort which was the same price as what we’d seen on 3rd party sites. It was a large Catamaran and included some brief snorkelling, a buffet lunch on the island and then free time to head to the beach or drive around the island. Good day out, but very busy on the Island as it was peak season. Apparently an amazing place to visit is Holbox - we met a gentlemen from Mexico City and he recommended spending a night there. The water at night looks crazy with natural luminescence. As mentioned, the people/service at the resort truly made our experience. The entertainment team Manny, Memo, Pepe, Stephanie and Jennifer were all super engaging and giving 100% every day to make people have a good time. The bar staff Misael & Eduardo were always up for a chat and all the pool staff, for us especially Ava and Mario super fast and polite. Thank you for the stay Secrets Maroma Beach! 🏝️😊
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Date of stay: August 2023Trip type: Traveled as a couple
Room Tip: Holbox Day/Night trip as part of your Mexico trip
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from E-Concierge Secrets Maroma, Other at Secrets Maroma Beach Riviera Cancun
Responded yesterday
Dear corbinb591, Thank you so much for choosing Secrets Maroma Beach! Thank you so much for sharing your valuable opinion with us, we are excited to read that your recent holiday was a great experience where you enjoy a pleasant, fun, and relaxing time. Our promise is to exceed our gues's expectations with our Unlimited-Luxury® inclusions, it makes us very happy to read during your vacation our team was able to honor that promise and greatly cater to all your needs. All the members mentioned will be very grateful for this great recognition. We hope you will come back more times in the future, it will be a pleasure to welcome you again. Sincerely Érica Reis E-Concierge Secrets Maroma Beach Riviera Cancún
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
€411 - €715 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
secrets maroma beach riviera cancun hotel playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Maroma
NUMBER OF ROOMS
412
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SECRETS MAROMA BEACH RIVIERA CANCUN - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Playa Maroma, Mexico)

Frequently Asked Questions about Secrets Maroma Beach Riviera Cancun
Which popular attractions are close to Secrets Maroma Beach Riviera Cancun?
Nearby attractions include Aqua Nick (4.7 miles), Cirque du Soleil Joyà (2.3 miles), and Jungala Aqua Experience (2.5 miles).
What are some of the property amenities at Secrets Maroma Beach Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Secrets Maroma Beach Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Secrets Maroma Beach Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Secrets Maroma Beach Riviera Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Secrets Maroma Beach Riviera Cancun?
Conveniently located restaurants include Casa Amate, Cocina Milagro Restaurant, and Tinta Del Pulpo.
Are there opportunities to exercise at Secrets Maroma Beach Riviera Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Secrets Maroma Beach Riviera Cancun have airport transportation?
Yes, Secrets Maroma Beach Riviera Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Secrets Maroma Beach Riviera Cancun located near the city center?
Yes, it is 0.2 miles away from the center of Playa Maroma.
Are any cleaning services offered at Secrets Maroma Beach Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Secrets Maroma Beach Riviera Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.