Secrets Maroma Beach Riviera Cancun
Carretera Federal 307, Chetumal-Cancun Km. 306.5, Playa Maroma, Playa del Carmen 77710 Mexico
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About
#1 of 7 hotels in Playa Maroma
Location
4.8
Cleanliness
4.9
Service
4.8
Value
4.5
2023 Travelers' Choice Best of the Best
GreenLeaders Silver level
Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Private balcony
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Ocean View
Languages Spoken
English, Spanish
Location
Carretera Federal 307, Chetumal-Cancun Km. 306.5, Playa Maroma, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee all Playa Maroma rental cars
20524Reviews2588Q+A100Room tips
Reviews
Traveler rating
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Most Recent
Secrets Maroma Beach resort was by far the best place we have ever stayed . They greeted you by saying “Welcome Home “. Everyone was friendly and helpful . Our concierge Vertiz was awesome ! Memo Rene Marco Luis Edy Andres Fransico Brandon Manuel Carmen and Freddy these people always greeted us at the pool, the lobby bar and the cafe taking care of whatever we needed. I can’t say enough about them and the resort !!
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Secrets Maroma was an excellent vacation! The staff were incredibly kind and helpful, they treat you like royalty. The beach is beautiful and not crowded. We used the private cabana beds one day and it was wonderful, got drinks anywhere anytime, and did activities like dance lessons, macrame, and karaoke
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Review collected in partnership with this hotel
Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Our first visit to Secrets Maroma Beach. Just got home and really enjoyed it . We chose a Preferred Club swim out suite and it was fantastic. We were in building 26 which I felt was the perfect spot. Very afternoon when we wanted a little more peace we would return to our own pool and have a quiet happy hour with our neighbors. The property itself is meticulously maintained. The people that work there are beyond amazing. Warm, proud, hard working and really understand customer service. They were so genuine. We did not meet a single one that did not seem happy to be there and to be doing their job. The entertainment was varied and very good. I think I would prefer being able to make reservations to the restaurants because if you didn’t get there by 6:30 you could wait for quite awhile for a table. We enjoyed the Preferred Club restaurant quite often for lunch and also for a few of their special dinners. David was so good to us and worked so hard. The food at the ala cartes was good. The buffet was just ok but there were always made to order options like fresh omelettes etc that were a great choice! My one thing I didn’t live was the pool is on the small side and the lounges are quite close together. We’re used to larger pools and more options do you don’t want to be so close to everyone. It can get loud and rowdy when there are groups there. We also enjoyed the beach and we’re very lucky wit the sargassum. We went to the water sports booth and Alexandro took us out for a 45 minute Hobie Cat sailboat ride it was fantastic!!! You just tip them! So much more to say but really enjoyed the property and the people. Please don’t hesitate to ask if you have specific questions.…
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
While on vacation May 6th. to 12th. we stayed in building 24 and the concierge was Oscar. On the first day my right hip went out and was having asthma attacks. Thinking our vacation was ruined Oscar stepped up and got me a wheelchair and ice packs which he kept freezing and bringing new ones thru out the day wherever we were. He saved our vacation and went out of his way to make sure we didn’t want for anything. Also he did all the arrangements for dining and the pool cabanas to protect me from the sun. He repeatedly checked on us all day long to make sure we were comfortable and didn’t need anything. We will definitely be returning for a third time! Oscar you were a star!!
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Review collected in partnership with this hotel
Date of stay: May 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
This is the second to last day of our holiday and I decided to write this review now whilst it’s still fresh in my mind. this was a risk for us as we knew nothing about this resort, but seriously impressed with just about everything. Customer service and staff helpfulness was unbelievably good, attentive, friendly and speedy hard working staff. The resort is spotless, the rooms are lovely, ( can recommend room 2124) we have a garden view room and honestly preferred this over a sea/pool view as the pool area can get busy. We are both vegetarians and were worried about choices, but the staff went out of their way to accommodate us, preparing bespoke food for us and they genuinely cared that we enjoyed it, ( if you are veggie/vegan be aware that some of the foods that you would assume are veggie aren’t, such as potatoes at breakfast - they had bacon bits in but this wasn’t listed in the description.) A big shout out to Geronimo the chef at the Mexican restaurant, his food would was amazing and he went the extra mile, his food would not be out of place in a top London venue, exceptional presentation and so tasty. Miguel at the Italian - lovely guy and worked so hard. His efforts were appreciated. Maid service was superb, so friendly and good at what they do, the rooms were impeccably clean. Beach is excellent, dry clean, lovely white sand, they stay on top of the seaweed issue, drinks service is really efficient and again all staff super helpful. Remember to tip here, the culture is definitely American so tipping is a must, dollars or pesos are ok but their hard work always deserved a tip anyway. 90% of guests are American, not many of us Brits, some of our fellow guests could be a bit loud however this was not a problem and there was never any issues with rowdiness or drunkenness. As an adults only resort - it had a chilled vibe and caters for guests of all adult ages, plenty of young people but also many older guests, there really is something for everyone. One small negative - smoking is completely banned in the whole resort (which for us is a good thing being non smokers) but there were a few who decided to break the rules, this could be enforced slightly better I think. Entertainment is top notch, the shows are excellent and there is always something to do. Overall very impressed with the whole of our holiday and would highly recommend this resort to anyone that is thinking of coming. Have loved every minute so far and don’t want to go home. Thanks Secrets!!! David and Helen.…
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Date of stay: May 2023Trip type: Traveled as a couple
Room Tip: Dress code is enforced, men need long trousers and sleeved tops for dining…
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Perfect! Secrets Maroma Beach Riviera Cancun exceeded all of our expectations for our first all-inclusive hotel experience. We went for our honeymoon and I now know what it is to be "pampered". From the moment we arrived the service was excellent in the most authentic, honest way. Although I had read some reviews we really didn't expect all of the nice details the hotel staff arranged for us for the celebration of our honeymoon, it truly made it much more special. The hotel room was beautiful and spacious, the view was nice and relaxing. The hotel atmosphere was welcoming, relaxing but also fun. The food was excellent and everywhere! It was nice to have many options for restaurants or themed buffet dinners every night, as well as entertainment, it gives you plenty of options of things to do. The spa was amazing! We went for a couples massage and it was well worth it, with hydrotherapy course included it was a great experience and also very relaxing. The staff were incredible, super friendly and helpful, we can't remember all the names but we would like to give special thanks to Eli, our concierge; Octavio the bellman, Roberto over at the World Cafe, Alejandra at the pool area and especially Bernardo who was our waiter at Portofino, he made our meal super special that night and was very attentive. We would also like to thank the guys from Amstar who helped us book our tour to Chicen-Itzá, it was super convenient booking with the hotel and it always felt like we were in great hands. Overall, what a wonderful experience, we would gladly recommend to anyone to stay at this resort and we can't wait to be back!…
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: If you want the ice cream - go get it, the cart doesn't stay there all day
Go to dinner early, no...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
1st timers at All-Inclusive Resort and we are now spoiled, the Secrets Maroma Family went out of their way to cater to us, and upon arrival, we were greeted by Claudio with a cool towel, and escorted us to Rebecca in the Preferred check-in, where immediately we are offered something to drink and asked if we had any special requests while we stayed there, at the time the only thing we could think of was to ask for a fan for the room, Our new friend Claudio then drove us in a golf cart to our room, yes there was a fan waiting for us inside. The next day we met with our building concierge Roberto, he asked if we had a good night's sleep and if there was anything we needed that could have made it better, he went on to explain all the services, amenities, excursions, etc. the resort had to offer, we decided to take him up on the interactive dinner in the wine cellar (highly recommend this dinner) it was a totally different experience, 3 resort restaurant chefs prepare an off the menu 4-course dinner that includes a Maromo exclusive bottle of wine. We booked a Balinese bed by the beach, there were plenty to choose from and the day was perfect, no sargassum all week long, one night we made a reservation for the hibachi grill, had dinner with newlyweds from Kansas and a couple from Frisco, one of them ordered beer shots and the fun started, between Esteban (The Chef) & Antonio (The Sever) the laughs just kept coming, The company at the table was great and memorable!!!!!!!!!! The very next day I found a perfect spot by the pool, just my wife, myself & Guido (The Iguana) see pic. then to a great surprise, I heard some noise behind us and saw some guests taking pictures, I thought it was a celebrity or something, it was kinda, it was Chef Esteban and lunch for the day (45kg Tuna) see picture. I could go on with this memorable experience, but I won't, you need to visit for yourself as it is guaranteed that we will be returning. …
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Interactive dinner with off a menu 4-course meal which includes a bottle of wine is a must-do for...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Helpful
Had a great experience. The customer service was exceptional, particularly Roberto, the concierge in building 25; Manny, the beach concierge; and Balbina, the waitress on the beach. Food was wonderful and plentiful. Room service was delicious. Loved the swim out room. Entertainment was great. Property and beach were clean. All staff was very friendly.
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
+1
This was by far the best resort we have ever stayed in!! The attention to detail was amazing! We chose preferred club and are so glad we did. Manny at the preferred club beach went out of his way to make sure we had everything we needed. Balbina, our waitress on the beach was amazing! She was so personable, always had a smile and made sure our cups never ran dry. The preferred club lounge was a great place to have a drink to finish the evening. Roberto, the concierge for our building was a wealth of information, made suggestions for things to do around the resort and the best times to eat at the restaurants. The food was great and the other couple we were traveling with said they had been to several all-inclusive resorts and the food here was by far the best!! We started every morning eating at the buffet. Wow!! Unbelievable selections and quality! As you can tell, we can’t recommend this resort enough! We were both celebrating our 40th anniversaries and definitely made wonderful memories.…
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
My wife and I needed a quick week getaway and decided to return to Secrets Maroma for some R&R. The resort was just as we remembered it and the staff were wonderful. Our concierge, Emmanuel did an outstanding job and was very helpful in locating some hard to get items for us even going as far as to follow up on his off time. Pool servers Anna and Dario were also very helpful and always smiling. The people are so great here and really make the place. We will be back. P&K
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
PRICE RANGE
$457 - $773 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
secrets maroma beach riviera cancun hotel playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Maroma
NUMBER OF ROOMS
412
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Claim Your ListingSECRETS MAROMA BEACH RIVIERA CANCUN - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Playa Maroma, Mexico)
Frequently Asked Questions about Secrets Maroma Beach Riviera Cancun
Which popular attractions are close to Secrets Maroma Beach Riviera Cancun?
Nearby attractions include Aqua Nick (4.7 miles), Cirque du Soleil Joyà (2.3 miles), and Jungala Aqua Experience (2.5 miles).
What are some of the property amenities at Secrets Maroma Beach Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Secrets Maroma Beach Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Secrets Maroma Beach Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Secrets Maroma Beach Riviera Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Secrets Maroma Beach Riviera Cancun?
Conveniently located restaurants include Casa Amate, Cocina Milagro Restaurant, and Tramonto.
Are there opportunities to exercise at Secrets Maroma Beach Riviera Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Secrets Maroma Beach Riviera Cancun have airport transportation?
Yes, Secrets Maroma Beach Riviera Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Secrets Maroma Beach Riviera Cancun located near the city center?
Yes, it is 0.2 miles away from the center of Playa Maroma.
Are any cleaning services offered at Secrets Maroma Beach Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Secrets Maroma Beach Riviera Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.