Secrets Maroma Beach is one of the best resorts in Mexico. We continue to be repeat guests at SMB because of the atmosphere, amenities, food, and most importantly, the people that work there. When you arrive, you are greeted with a cold towel and champagne. The check in process is easy and the lobby is beautiful. The room we had was a garden view and it was lovely. The room is spacious and includes a large balcony. There are many activities to enjoy at the resort, and the entertainment team goes above and beyond to get the guests involved! We enjoyed the fitness classes that were offered, the kayak tour, jungle bike ride, water aerobics, and the crazy game. The night time entertainment at the theater is some of the best we've seen and is comparable to Vegas style shows. We also enjoyed the live music in the lobby each night, and the DJ at the sports bar. There is truly something for everyone at this resort, and you can participate in as much or as little as you want! The entertainment team is friendly and they are around all day to engage in these activities or answer any questions you may have. A special shout out to some of our favorite entertainment team members who really went above and beyond for us: Andrea, Asdrubal, Saul, and Sam. These individuals took the time to talk to us and get to know us during our stay and we are looking forward to the next time we can see them! The food at SMB is outstanding. We enjoyed our meals at every restaurant we ate at each night. I have a gluten allergy and they have numerous options and are very accommodating! I had no problem eating and didn't get sick once during my stay! The breakfast buffet was great as there were many options for lunch. We especially enjoyed the Barefoot Grill and Seaside Grill for lunch. Alba M, the manager at Seaside Grill is our favorite employee at SMB and one of the reasons we continue to go back to SMB every year! Alba is the most kind and caring individual at the resort and takes the time to get to know you. She also prepared two special lunches for our family and really made us feel special! She is an incredible person and someone who makes our stay so very special! We just adore Alba! The service at the pool during the day is superb as well. Our pool servers, Rene and Alberto, had the drinks flowing all day! They work so hard every day to make sure everyone has what they need. In addition to bringing us cold drinks, they took the time to get to know you as well. Rene and Alberto are funny and nice and we really enjoyed sitting in their sections everyday of our stay! The employees really make this resort stand out from the rest and they make us feel at home. We come back to SMB each year because of the people, who we consider our friends. You won't be disappointed booking this resort!…
I wrote this review on return but for some reason didn't post!! WOW we had the most amazing honeymoon at Secrets Maroma. The resort is beautifully kept we couldn't fault it! On arrival we were greeted with a refreshing wet towel and glass of fizz and taken to our amazing swim up room where a bottle of bubbly awaited us!! We loved.the swim up room, it gave us quality time away from everything and you can use it day or night! The pool staff are fantastic from laying out your towels to the bar staff who keep the drinks coming. The entertainment staff also do an amazing job and the evening entertainment is outstanding! We also have to mention Wilbert our beach waiter, he looked after us so well, remembering our drinks and always served with humour geezer!! We didn't manage to try all the restaurants but those which we did, French, Italian, Seafood and steak the standard of food was incredible. We especially liked the French restaurant, It really is the staff that make the experience so memorable and extra special. From the maids, bellboys, waiters etc etc they all go above and beyond so don't hesitate to book a stay here you won't regret it! We just want to say a special thankyou to Alejandro and Freddy in the World restaurant they always made us feel extra special with the warmest of welcomes and always a laugh, loved these guys! Also Jo the Chief Concenciege she really looked after us a credit to the hotel.…
We are repeat customers of SMB why? ...Because it's one of the best resorts in all of Mexico that's why. On arrival we we're greeted with "Welcome Home!, a smile, cool towel and a glass of chilled champagne. We had a beautifully appointed room and we were gifted with a plate of fresh fruit and a bottle of champagne and a swim-out pool. My husband and I enjoyed the many activities offered including, daily yoga, body sculpting classes, wine & art and the evening shows, several which were new to us ie. The Elements and Queen of Hearts, all of which are excellent. The white sand beach was perfect as always and our pool attendee set up our lounge chair with a towel each morning. The hosts on the beach were most attentive too, always asking if they could bring us a cold beverage or a snack. We enjoyed every meal at the specialty restaurants, the food that really stood out was at Bourdoux and Himitzu, Fransico Antonio and the manager at Himitzu are the best. We were there the night the chefs offered samples of specialty sushi which were all wonderful. Cezar Montoya is also to be recognized as one of the most personable and caring managers at the resort, we feel that he always goes out of his way to welcome us. Thank you again to all the staff at SMB for always making our stay the best week away as we really feel that your staff are like family. We'll be back!…
Our stay was beyond memorable. The resort is beautiful and the staff were extremely pleasant and helpful. The food was amazing and we enjoyed the perks of Preferred Club. All of our guests raved about the resort during their stay as well. We're looking forward to returning soon.
Hotel is phenomenal and this was our 3rd stay, We did book Preferred Club and it was well worth the money. Rooms here are superb. Food is terrific with tons of choices and you don’t need reservations. We have been traveling to here and the Iberostar Grand and Secrets are my 2 favorites. This month was our 31st trip since 1991. I want to recognize 1 person who I got to know who was terrific during our trip. Ariel at The Preferred Beach Club was the man ! Remembered my wife and I from the previous night, As soon as we walked in and saw he started making our drinks from the previous night. Attention to detail is nothing short of amazing.
We stayed at Secrets Maroma Beach for a 10-day break. The resort itself is idyllic but it is the staff that create the atmosphere. Warm, friendly and endlessly accommodating, the team made our stay a truly memorable one.
This was the most fantastic trip we have ever taken. Every single worker here goes out of their way to make you feel cared for and happy. Some people that really made a difference on our stay: Miguel our concierge, Felix our sushi waiter, Felix, Saul, Tony, William, made our activities so enjoyable, Ricardo was a fantastic bartender, Wilbert was such a delight as our beach server. Luis brought us our breakfast in bed and we had such a great conversation. Special thanks to Sergio for going out of his way in regards to our spa day and just making us feel important when seeing him by the pool. Only complaint i guess we might have was the mosquitoes but it’s really hard to control even though they give you mosquito spray and spray the resort. Will be back.
We went to Secrets Maroma Beach for our honeymoon in May of 2022. We had an absolute amazing experience there. The staff was so incredibly friendly- we would go to the club members beach and our bartender Wilbert was the BEST! He was so friendly and remembered our names from the first day. He made our trip extra special. I highly recommend this resort for a couples trip or a honeymoon.
I gave it a 4 rating only because I am a cigar smoker and the resort has designated smoking areas and my room balcony wasn't one of them. First time ever being at a resort where smoking was controlled in this manner. I had to leave my wife just to go enjoy a cigar. The smoking areas only had 2 chairs and they are uncomfortable after awhile. I can see cigarette smokers not having any issues but cigars take longer to smoke. However I discovered the preferred smoking lounge near the end of my trip and the seats were pleasant. The staff was amazing. Everyone spoke to you in passing and was always helpful. We did the pool cabana 2 days out of our stay and really enjoyed the service of Guadalupe. You buy a bottle for $100 and get the cabana for the day.
What a wonderful week we had. The food drinks and wait staff were all great and attentive to our needs. We will put Secrets at the top of our list for our next adventure. Only down side was the no pressure but high pressure sales pitch for the vacation club.
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