Maroma Beach We were 8 people in our travel group This review is only for Preferred Club Pros: Rooms: Roberto our Concierge-Very attentive Ask for a room at least on the 3rd or 4th floor for the view. If you’re lower, then the view are the bushes. Our room 2537 had an ocean view. There was a tub on the balcony. Jacuzzi tub in bathroom Full length mirror Refrigerator had coke, beer, water, juice, Fanta, sprite Coffee machine, Nescafé, packets of Coffee-mate creamer Pringles, Mexican Chips, M&M Robes Slippers Safe Hairdryer Toiletries: bug spray, sunscreen, ear swabs, cotton swabs, razor, nail file, shaving cream, shampoo, conditioner, body lotion, bubble bath, toothbrush, mouthwash Cons: A/C not working strongly Asked for a fan, delivered clothing Steamer didn’t work well. Asked for an iron. Beach There is a Preferred Club section You get one beach bed/stay Efrian, Beach Concierge, was very attentive, as was Julio. They brought us buckets of bottled water in ice. Each morning they set up our beach lounge chairs, at the same spot. The last day, Roberto, concierge, held three swing beds for us. It was wonderful napping on the beach. Helios and Neo, beach servers, were very attentive on the beach. They were filling our drink orders at every chance. Pool People grab chairs early in the morning. They say NO RESERVING, but they do. One pool is an activity pool, high energy. The pool closest to the beach, calmer. Great service at the pool. Unfortunately, one entire area is wasted with a 2” pool, which no one sits near or uses. Should be converted to a regular pool. Poolside food Tacos made fresh every day. Individual coal oven pizzas, 8”, made fresh every day. Beach Cafe: choice of: Nachos with beef, veggies, pork, chicken Salad, changes daily Burritos Fish of the day Hamburger, hotdogs Fries Restaurants Preferred Club restaurant Amazing service Great nightly entertainment Violinist in the morning Beautiful beach view Fire pit Bordeaux No reservations, first come. Our concierge arranged for our table of 8 French cuisine Delicious food, cheeses Great service Smaller portions Portofino Italian Good service Himitsu Hibachi Terrible service We felt as if we were bothering them. Very boring Nothing fun about it. They served us a palm-size portion of vegetables for 8 people. We took a taxi into Playa del Carmen's 5th Ave, 6-8 people, flat rate $54 each way. We were 6pp. $20/couple Many local shops, commercial shops, places to eat. We ate at Pirfillio. Next to H&M Great service. Large portions. Spa Beautiful service As preferred club members, we were entitled to Hydrotherapy everyday. Reservations needed. It involved the routine of sauna, bucket dunk, steam room with eucalyptus, cold pool plunge, warm pool plunge, then hydro therapy massages on your head, neck, back and legs. Coatis all over the place. They come out when the lunch food is out. They are out during the night too.…
Our very first vacation in a secrets hotel, and all I can say is CAN'T WAIT TO GO BACK, this resort is Amazing, from the moment you arrive everyone makes you feel like home. You get a personal concierge for your needs with is awesome, 24hr room service too. Everyone is friendly, the service is top notch, hotel is clean, very well maintained, food is amazing and desserts are the best we've had in a all inclusive resort. I would recommend pay extra for the beach beds, it really enhance the experience, though you can get one for a day if you are on the preferred club. Coco's café is a must for a quick breakfast or an awesome latte with a snack. Pool snack bar from noon to 6pm, you can get burgers, tacos, personalized wood oven pizza, and more. There's also a nice restaurant by the pool if you'd like to sit and enjoy more formal food. The room includes all toiletries you need, but definitely bring mosquito spray and you'll be fine. Turn down service is also included. We stayed from june 26th to july 3rd, The Entertainment Team goes beyond for you to have an amazing time, we joined some of the games by the pool and had so much fun, also joined and enjoyed the 8am yoga classes, great work from Tony, Manciel, Samuel, Andrea and Salvador. I can't end this review without thanking Efrain (concierge) and Alejandra (bar by the pool) for an over top service, he went beyond for making our vacation the best of our lives, also Victor and Alex. Thank you!! …
The beauty of this resort and the amazing care that every single staff member gives is to be highlighted. My husband and I went here on the advice of our travel agent from Funjet/Altour. From flight and transportation to the vacation itself, everything was just wonderful. You are pampered as soon as you get on the property. It seems the staff know what you want before you do. Secrets Maroma is absolutely stunning! Our room, the restaurants, the grounds, the beach, the amenities were probably the best we have seen. Our every need was catered to, no exceptions. Our concierge, Paola, in building 17, went above and beyond to ensure our stay was perfect. She checked in with us regularly and scheduled all our activities (which we changed several times). The pool staff had drinks and food to us in very short time, all day every day. The food was delicious, no matter the venue. From the restaurants to the poolside or room service, it was 5 star! It is adult only, which is new to us, but we absolutely loved it! We met so many people and had so much fun doing activities with our new friends. We will be back to Secrets and are planning to bring friends and family in the future.…
All I can say about this hotel is wow! The pictures do not do it justice, the whole hotel is beautiful and absolutely spotless throughout. The food was faultless and all the staff could not do more. Esta our concierge was on hand for everything and even managed to find things we didn't even know we wanted!! Thank you Esta you are the best!!!! We are hoping to go back for our anniversary it was that great
My sister-friend of 30+ years and I selected Secrets Maroma because we heard it is the best resort for the more mature crowd whose main priority is RELAXING....we were NOT disappointed with our decision! The resort itself is nicely tucked away, spacious without amenities being spread too far apart, our room was amazing- comfortable, clean and inviting, the restaurants prepared delicious food and most of all, we were pampered from the very beginning almost til the very end. Lucio, Fernanda, Francisco, Alberto, Manny and honestly, everyone made sure we enjoyed ourselves. That being said, a few things I wish I had known: This resort does not require tipping but it is appreciated. You will be required to download an app and within the app will be your room key When you arrive, they will ask you for a credit card for a $500 "incidental" hold..this is optional but they won't tell you that unless you ask. The environment is beautiful however, if you are uncomfortable with roaming coatis, crows who swoop in on your unattended food or iguanas crawling about, you should dine at the indoor restaurants. Lastly, the resort's departure energy is quite different from when you first arrive so be sure to set your alarms, carry your own luggage and confirm your airport transfers as we felt completely on our own when it was time to check out.…
My husband and I just visited Secrets Maroma for the second time and had a great stay. We absolutely loved the beach staff and how they accommodated drinks and food for us. We LOVED the room service meal and meal ordered while sitting on the beach. We have stayed away from steak at the Cancun resorts and have to admit we should have again this time. We have it a try, however the steak did not taste or look like steak. We would have also loved to get a real fruit smoothie at any time during day besides at the buffet. The only other downfall were the chairs at Oceana. We LOVED our meal there and ate their twice, however the chairs were extremely low and awkward to eat at. Having said, we loved the beach and the staff was always so friendly.
Our honeymoon trip to Secrets Maroma was amazing! From the staff to the food - the whole experience. We are only one couple of MANY, I’m sure, and the different staff remembered our names and recognized us across the resort. Special thanks to our concierge, Emir, for his hospitality and kindness. He was knowledgeable, and efficient with every question we had! 10/10 would recommend Secrets Maroma and Emir! Thank you!
Secrets Maroma Beach is one of the best resorts in Mexico. We continue to be repeat guests at SMB because of the atmosphere, amenities, food, and most importantly, the people that work there. When you arrive, you are greeted with a cold towel and champagne. The check in process is easy and the lobby is beautiful. The room we had was a garden view and it was lovely. The room is spacious and includes a large balcony. There are many activities to enjoy at the resort, and the entertainment team goes above and beyond to get the guests involved! We enjoyed the fitness classes that were offered, the kayak tour, jungle bike ride, water aerobics, and the crazy game. The night time entertainment at the theater is some of the best we've seen and is comparable to Vegas style shows. We also enjoyed the live music in the lobby each night, and the DJ at the sports bar. There is truly something for everyone at this resort, and you can participate in as much or as little as you want! The entertainment team is friendly and they are around all day to engage in these activities or answer any questions you may have. A special shout out to some of our favorite entertainment team members who really went above and beyond for us: Andrea, Asdrubal, Saul, and Sam. These individuals took the time to talk to us and get to know us during our stay and we are looking forward to the next time we can see them! The food at SMB is outstanding. We enjoyed our meals at every restaurant we ate at each night. I have a gluten allergy and they have numerous options and are very accommodating! I had no problem eating and didn't get sick once during my stay! The breakfast buffet was great as there were many options for lunch. We especially enjoyed the Barefoot Grill and Seaside Grill for lunch. Alba M, the manager at Seaside Grill is our favorite employee at SMB and one of the reasons we continue to go back to SMB every year! Alba is the most kind and caring individual at the resort and takes the time to get to know you. She also prepared two special lunches for our family and really made us feel special! She is an incredible person and someone who makes our stay so very special! We just adore Alba! The service at the pool during the day is superb as well. Our pool servers, Rene and Alberto, had the drinks flowing all day! They work so hard every day to make sure everyone has what they need. In addition to bringing us cold drinks, they took the time to get to know you as well. Rene and Alberto are funny and nice and we really enjoyed sitting in their sections everyday of our stay! The employees really make this resort stand out from the rest and they make us feel at home. We come back to SMB each year because of the people, who we consider our friends. You won't be disappointed booking this resort!…
I wrote this review on return but for some reason didn't post!! WOW we had the most amazing honeymoon at Secrets Maroma. The resort is beautifully kept we couldn't fault it! On arrival we were greeted with a refreshing wet towel and glass of fizz and taken to our amazing swim up room where a bottle of bubbly awaited us!! We loved.the swim up room, it gave us quality time away from everything and you can use it day or night! The pool staff are fantastic from laying out your towels to the bar staff who keep the drinks coming. The entertainment staff also do an amazing job and the evening entertainment is outstanding! We also have to mention Wilbert our beach waiter, he looked after us so well, remembering our drinks and always served with humour geezer!! We didn't manage to try all the restaurants but those which we did, French, Italian, Seafood and steak the standard of food was incredible. We especially liked the French restaurant, It really is the staff that make the experience so memorable and extra special. From the maids, bellboys, waiters etc etc they all go above and beyond so don't hesitate to book a stay here you won't regret it! We just want to say a special thankyou to Alejandro and Freddy in the World restaurant they always made us feel extra special with the warmest of welcomes and always a laugh, loved these guys! Also Jo the Chief Concenciege she really looked after us a credit to the hotel.…
We are repeat customers of SMB why? ...Because it's one of the best resorts in all of Mexico that's why. On arrival we we're greeted with "Welcome Home!, a smile, cool towel and a glass of chilled champagne. We had a beautifully appointed room and we were gifted with a plate of fresh fruit and a bottle of champagne and a swim-out pool. My husband and I enjoyed the many activities offered including, daily yoga, body sculpting classes, wine & art and the evening shows, several which were new to us ie. The Elements and Queen of Hearts, all of which are excellent. The white sand beach was perfect as always and our pool attendee set up our lounge chair with a towel each morning. The hosts on the beach were most attentive too, always asking if they could bring us a cold beverage or a snack. We enjoyed every meal at the specialty restaurants, the food that really stood out was at Bourdoux and Himitzu, Fransico Antonio and the manager at Himitzu are the best. We were there the night the chefs offered samples of specialty sushi which were all wonderful. Cezar Montoya is also to be recognized as one of the most personable and caring managers at the resort, we feel that he always goes out of his way to welcome us. Thank you again to all the staff at SMB for always making our stay the best week away as we really feel that your staff are like family. We'll be back!…
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