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Secrets Maroma Beach Riviera Cancun

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Carretera Federal 307, Chetumal-Cancun Km. 306.5, Playa Maroma, Playa del Carmen 77710 Mexico
91 people are viewing this hotel
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$718
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Free cancellation until 07/07/22
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$719
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Traveler (18262)
360
Panoramas (5)
Pool & Beach (5372)
What is Travelers’ Choice Best of the Best?
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 8 hotels in Playa Maroma
Location
4.8
Cleanliness
4.9
Service
4.8
Value
4.5
2022 Travelers' Choice Best of the Best
GreenLeaders Silver level
Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Private balcony
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Ocean View
Languages Spoken
English, Spanish
19190Reviews2465Q+A100Room tips
Traveler rating
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heyblueoc wrote a review Yesterday
Milwaukee, Wisconsin31 contributions58 helpful votes
+1
Secrets Maroma Beach is one of the best resorts in Mexico. We continue to be repeat guests at SMB because of the atmosphere, amenities, food, and most importantly, the people that work there. When you arrive, you are greeted with a cold towel and champagne. The check in process is easy and the lobby is beautiful. The room we had was a garden view and it was lovely. The room is spacious and includes a large balcony. There are many activities to enjoy at the resort, and the entertainment team goes above and beyond to get the guests involved! We enjoyed the fitness classes that were offered, the kayak tour, jungle bike ride, water aerobics, and the crazy game. The night time entertainment at the theater is some of the best we've seen and is comparable to Vegas style shows. We also enjoyed the live music in the lobby each night, and the DJ at the sports bar. There is truly something for everyone at this resort, and you can participate in as much or as little as you want! The entertainment team is friendly and they are around all day to engage in these activities or answer any questions you may have. A special shout out to some of our favorite entertainment team members who really went above and beyond for us: Andrea, Asdrubal, Saul, and Sam. These individuals took the time to talk to us and get to know us during our stay and we are looking forward to the next time we can see them! The food at SMB is outstanding. We enjoyed our meals at every restaurant we ate at each night. I have a gluten allergy and they have numerous options and are very accommodating! I had no problem eating and didn't get sick once during my stay! The breakfast buffet was great as there were many options for lunch. We especially enjoyed the Barefoot Grill and Seaside Grill for lunch. Alba M, the manager at Seaside Grill is our favorite employee at SMB and one of the reasons we continue to go back to SMB every year! Alba is the most kind and caring individual at the resort and takes the time to get to know you. She also prepared two special lunches for our family and really made us feel special! She is an incredible person and someone who makes our stay so very special! We just adore Alba! The service at the pool during the day is superb as well. Our pool servers, Rene and Alberto, had the drinks flowing all day! They work so hard every day to make sure everyone has what they need. In addition to bringing us cold drinks, they took the time to get to know you as well. Rene and Alberto are funny and nice and we really enjoyed sitting in their sections everyday of our stay! The employees really make this resort stand out from the rest and they make us feel at home. We come back to SMB each year because of the people, who we consider our friends. You won't be disappointed booking this resort!
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Date of stay: June 2022Trip type: Traveled as a couple
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Wander561892 wrote a review Yesterday
11 contributions2 helpful votes
I wrote this review on return but for some reason didn't post!! WOW we had the most amazing honeymoon at Secrets Maroma. The resort is beautifully kept we couldn't fault it! On arrival we were greeted with a refreshing wet towel and glass of fizz and taken to our amazing swim up room where a bottle of bubbly awaited us!! We loved.the swim up room, it gave us quality time away from everything and you can use it day or night! The pool staff are fantastic from laying out your towels to the bar staff who keep the drinks coming. The entertainment staff also do an amazing job and the evening entertainment is outstanding! We also have to mention Wilbert our beach waiter, he looked after us so well, remembering our drinks and always served with humour geezer!! We didn't manage to try all the restaurants but those which we did, French, Italian, Seafood and steak the standard of food was incredible. We especially liked the French restaurant, It really is the staff that make the experience so memorable and extra special. From the maids, bellboys, waiters etc etc they all go above and beyond so don't hesitate to book a stay here you won't regret it! We just want to say a special thankyou to Alejandro and Freddy in the World restaurant they always made us feel extra special with the warmest of welcomes and always a laugh, loved these guys! Also Jo the Chief Concenciege she really looked after us a credit to the hotel.
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Date of stay: May 2022Trip type: Traveled as a couple
1 Helpful vote
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myhabit53 wrote a review Jun 2022
Kentucky58 contributions29 helpful votes
+1
We are repeat customers of SMB why? ...Because it's one of the best resorts in all of Mexico that's why. On arrival we we're greeted with "Welcome Home!, a smile, cool towel and a glass of chilled champagne. We had a beautifully appointed room and we were gifted with a plate of fresh fruit and a bottle of champagne and a swim-out pool. My husband and I enjoyed the many activities offered including, daily yoga, body sculpting classes, wine & art and the evening shows, several which were new to us ie. The Elements and Queen of Hearts, all of which are excellent. The white sand beach was perfect as always and our pool attendee set up our lounge chair with a towel each morning. The hosts on the beach were most attentive too, always asking if they could bring us a cold beverage or a snack. We enjoyed every meal at the specialty restaurants, the food that really stood out was at Bourdoux and Himitzu, Fransico Antonio and the manager at Himitzu are the best. We were there the night the chefs offered samples of specialty sushi which were all wonderful. Cezar Montoya is also to be recognized as one of the most personable and caring managers at the resort, we feel that he always goes out of his way to welcome us. Thank you again to all the staff at SMB for always making our stay the best week away as we really feel that your staff are like family. We'll be back!
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Date of stay: June 2022
Location
Cleanliness
Service
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Donna White wrote a review Jun 2022
Philadelphia, Pennsylvania1 contribution
Our stay was beyond memorable. The resort is beautiful and the staff were extremely pleasant and helpful. The food was amazing and we enjoyed the perks of Preferred Club. All of our guests raved about the resort during their stay as well. We're looking forward to returning soon.
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
Room Tip: Preferred Club Ocean View
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Response from E-Concierge Secrets Maroma, Other at Secrets Maroma Beach Riviera Cancun
Responded yesterday
Dear SavyTraveler312, We were delighted to receive your visit to our resort, especially that you chose us to celebrate such a special moment. We have the best professionals to coordinate your event, they work with a lot of passion and the result is always spectacular. Our job is to make your vacation a memorable moment and reading your review, we could see we achieved our goal. At the end you took beautiful memories and for this reason we invite you to always come back, it will be a pleasure to welcome you again at Secrets Maroma Beach Riviera Cancun. Sincerely Érica Reis E-Concierge Secrets Maroma Beach Riviera Cancún
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AtlantaPirate1963 wrote a review Jun 2022
Alpharetta, Georgia65 contributions97 helpful votes
Hotel is phenomenal and this was our 3rd stay, We did book Preferred Club and it was well worth the money. Rooms here are superb. Food is terrific with tons of choices and you don’t need reservations. We have been traveling to here and the Iberostar Grand and Secrets are my 2 favorites. This month was our 31st trip since 1991. I want to recognize 1 person who I got to know who was terrific during our trip. Ariel at The Preferred Beach Club was the man ! Remembered my wife and I from the previous night, As soon as we walked in and saw he started making our drinks from the previous night. Attention to detail is nothing short of amazing.
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Date of stay: June 2022Trip type: Traveled as a couple
2 Helpful votes
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Response from E-Concierge Secrets Maroma, Other at Secrets Maroma Beach Riviera Cancun
Responded yesterday
Dear AtlantaPirate1963, Thank you for returning for the third time, we appreciate your trust, it is very valuable to us. It is very difficult for anyone to regret booking in our Preferred Club category, everyone comments that the service in our lounge and Beach Club are amazing, all the attention received by the team from the moment they enter the hotel, makes the difference. Ariel will be very proud of his work because of your nice words, it is great to have the work recognized publicly. We hope you come back more times, to continue providing this personalized service that is a feature of our resort. Receive warm regards, see you in the future. Sincerely Érica Reis E-Concierge Secrets Maroma Beach Riviera Cancún
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Caroline N wrote a review Jun 2022
1 contribution1 helpful vote
We stayed at Secrets Maroma Beach for a 10-day break. The resort itself is idyllic but it is the staff that create the atmosphere. Warm, friendly and endlessly accommodating, the team made our stay a truly memorable one.
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Date of stay: June 2022
Value
Cleanliness
Service
Room Tip: We chose rooms with a sea view and I am very glad we did, the views were spectacular!
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1 Helpful vote
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Response from E-Concierge Secrets Maroma, Other at Secrets Maroma Beach Riviera Cancun
Responded 3 days ago
Dear M5213NRcarolinen, We are very grateful for your review, thank you for sharing your experience with the Tripadvisor community, helping other travelers with useful information about our destination. The staff will be very happy and grateful for your words, knowing that they made all the difference in your stay is a great pride and satisfaction for everyone. It was a pleasure to receive and serve you on your recent visit, we look forward to seeing you in the near future, it will always be a pleasure to serve you. Sincerely Érica Reis E-Concierge Secrets Maroma Beach Riviera Cancún
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Brian F wrote a review Jun 2022
1 contribution
This was the most fantastic trip we have ever taken. Every single worker here goes out of their way to make you feel cared for and happy. Some people that really made a difference on our stay: Miguel our concierge, Felix our sushi waiter, Felix, Saul, Tony, William, made our activities so enjoyable, Ricardo was a fantastic bartender, Wilbert was such a delight as our beach server. Luis brought us our breakfast in bed and we had such a great conversation. Special thanks to Sergio for going out of his way in regards to our spa day and just making us feel important when seeing him by the pool. Only complaint i guess we might have was the mosquitoes but it’s really hard to control even though they give you mosquito spray and spray the resort. Will be back.
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Date of stay: June 2022Trip type: Traveled as a couple
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Response from E-Concierge Secrets Maroma, Other at Secrets Maroma Beach Riviera Cancun
Responded 3 days ago
Dear Q4700Hlbrianf, "The most fantastic trip we have ever taken" this phrase makes us feel a great pride of the entire Secrets Maroma Beach Riviera Cancun team. It is an honor to receive a recognition like this, when you share it with the whole team, it will serve as motivation to continue providing our best effort to our clients, your satisfaction comes first. Thank you very much for choosing us to celebrate such a special moment as this, your honeymoon. We can see that many names were mentioned, the service and attention of our staff was the highlight. About the mosquitoes, it is something we are already working on, we hope and soon it will be more under control, thank you for your feedback. We hope you come back next year to celebrate your first anniversary, it will be a pleasure for the whole team to welcome you again. Sincerely, Érica Reis E-Concierge Secrets Maroma Beach Riviera Cancún
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Rachel T wrote a review Jun 2022
1 contribution2 helpful votes
We went to Secrets Maroma Beach for our honeymoon in May of 2022. We had an absolute amazing experience there. The staff was so incredibly friendly- we would go to the club members beach and our bartender Wilbert was the BEST! He was so friendly and remembered our names from the first day. He made our trip extra special. I highly recommend this resort for a couples trip or a honeymoon.
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Date of stay: May 2022
Rooms
Location
Service
1 Helpful vote
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Response from E-Concierge Secrets Maroma, Other at Secrets Maroma Beach Riviera Cancun
Responded 4 days ago
Dear J7268VXrachelt, Thank you for writing us, your feedback is very important for the entire Secrets Maroma Beach Riviera Cancun team. We are very happy to know that your stay was pleasant and that you enjoyed 100% of our services, highlighting the attention received by Wilbert, who will be very grateful for your comments. We love to know that you recommend us widely, having your trust is the most valuable thing for our team. We are sure you will come back in the future, it will be a pleasure to receive you again. Sincerely Érica Reis E-Concierge Secrets Maroma Beach Riviera Cancún
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DallasCowboy44 wrote a review Jun 2022
Philadelphia, Pennsylvania10 contributions21 helpful votes
I gave it a 4 rating only because I am a cigar smoker and the resort has designated smoking areas and my room balcony wasn't one of them. First time ever being at a resort where smoking was controlled in this manner. I had to leave my wife just to go enjoy a cigar. The smoking areas only had 2 chairs and they are uncomfortable after awhile. I can see cigarette smokers not having any issues but cigars take longer to smoke. However I discovered the preferred smoking lounge near the end of my trip and the seats were pleasant. The staff was amazing. Everyone spoke to you in passing and was always helpful. We did the pool cabana 2 days out of our stay and really enjoyed the service of Guadalupe. You buy a bottle for $100 and get the cabana for the day.
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Date of stay: June 2022
Rooms
Service
Room Tip: We were on the 2nd floor of building 15 and it was listed as partial ocean view but it really...
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1 Helpful vote
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Response from E-Concierge Secrets Maroma, Other at Secrets Maroma Beach Riviera Cancun
Responded 4 days ago
Dear DallasCowboy44, Thank you very much for sharing your experience with us, it was a pleasure to welcome you to our resort. We regret that you did not enjoy your stay 100% because of the smoking policies. We would like to clarify that the Mexican government is the one who implemented a law, where smoking is prohibited inside hotel rooms, including the balcony. We are only following this law. The terrace next to the Preferred lounge is where we allow our guests to smoke, inside the lounge is not allowed either, because it is an enclosed area. We are glad to know that everything else was excellent, mainly the attention provided by our staff, the satisfaction of our customers comes first. On behalf of Guadalupe, I thank you for your comment, she will be very happy when I share it with her. We hope that in the future you will come back, to give you a better vacation and that you can enjoy 100%. Sincerely Érica Reis E-Concierge Secrets Maroma Beach Riviera Cancún
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Mike R wrote a review Jun 2022
1 contribution2 helpful votes
What a wonderful week we had. The food drinks and wait staff were all great and attentive to our needs. We will put Secrets at the top of our list for our next adventure. Only down side was the no pressure but high pressure sales pitch for the vacation club.
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Date of stay: June 2022Trip type: Traveled as a couple
2 Helpful votes
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Response from E-Concierge Secrets Maroma, Other at Secrets Maroma Beach Riviera Cancun
Responded 4 days ago
Dear Mrushing31, We are delighted to be at the top of your list for your next adventure. Thank you very much for your visit, knowing that you had a wonderful vacation is what moves us and motivates us to provide you with an excellent service. We are sorry to hear that you did not like the way the people who work with membership sales acted, we will share your comments with them so they can work on this area of opportunity. In the end, the good thing is that overall you had an excellent stay, we hope you come back soon and give us the opportunity to give you the vacation you deserve. Sincerely, Érica Reis E-Concierge Secrets Maroma Beach Riviera Cancún
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PRICE RANGE
$460 - $762 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
secrets maroma beach riviera cancun hotel playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Maroma
NUMBER OF ROOMS
412
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Frequently Asked Questions about Secrets Maroma Beach Riviera Cancun
Which popular attractions are close to Secrets Maroma Beach Riviera Cancun?
Nearby attractions include Aqua Nick (4.7 miles), Cirque du Soleil Joyà (2.3 miles), and Jungala Aqua Experience (2.5 miles).
What are some of the property amenities at Secrets Maroma Beach Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Secrets Maroma Beach Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Secrets Maroma Beach Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Secrets Maroma Beach Riviera Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Secrets Maroma Beach Riviera Cancun?
Conveniently located restaurants include Tramonto, Il Olivo, and Nektar at Vidanta Riviera Maya.
Are there opportunities to exercise at Secrets Maroma Beach Riviera Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Secrets Maroma Beach Riviera Cancun have airport transportation?
Yes, Secrets Maroma Beach Riviera Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Secrets Maroma Beach Riviera Cancun located near the city center?
Yes, it is 0.2 miles away from the center of Playa Maroma.
Are any cleaning services offered at Secrets Maroma Beach Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Secrets Maroma Beach Riviera Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.