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Secrets Maroma Beach Riviera Cancun

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Carretera Federal 307, Chetumal-Cancun Km. 306.5, Playa Maroma, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (16303)
360
Panoramas (5)
Room & Suite (1949)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 7 hotels in Playa Maroma
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
GreenLeaders Silver level
Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Housekeeping
Interconnected rooms available
Minibar
Refrigerator
Flatscreen TV
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Luxury
Languages Spoken
Spanish
17,184Reviews2,214Q+A100Room tips
Traveler rating
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Popular mentions
Kalen O wrote a review Yesterday
1 contribution
We had our wedding at Secrets Maroma and it was an absolute dream!!! I can’t even begin to explain how amazing it was. Elizabeth, our wedding coordinator went above and beyond to make our day so special. I would highly recommend anyone wanting to plan a destination wedding, to definitely consider Secrets Maroma. The entire staff made us feel so welcome from the very beginning to the very end. Everything was planned via email so I was concerned how all the details would come together but OMG it exceeded our expectations. We had so much fun and it was everything I could have ever imagined and more.
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Date of stay: November 2020Trip type: Traveled with friends
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1Worldfoodie wrote a review Nov 27
Gig Harbor, Washington24 contributions24 helpful votes
My husband and I spent a wk. here and the expereince was over the top. ALL staff were friendly helpful & maintained Covid precautions with masks temp checks cleaning etc. Unfortunately, the guests did not so we kept our distance. Every restaurant was truly excellent (and we've traveled a lot) plus the special dinners they provided us at the pool (special shout out to Hugo, Felix, Angel, Jesus & the mgrs.) & Mexican dinner show were very very good. It was worth buying a bottle of wine for those individulaized experiences. They even arranged a golf cart back to our room when I had some difficulty walking (being arthritic) which was so sweet. We ordered room service a few times & it came piping hot even though it took longer to get. At the beach Saul, Marco & Pedro went out of their way to be sure we had anything we needed checking in on us often. Concierge Henry was also helpful. Sorry I can't remember all of the wonderful staff's names but they truly all deserve 5 stars! Highly recommend a stay here at this gorgeous resort and hope to come back.
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Date of stay: November 2020
Location
Cleanliness
Service
Room Tip: Honeymoon suites on upper floors are roomy, nicely appointed and have an outside soaking tub
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1 Helpful vote
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Drea M wrote a review Nov 27
1 contribution1 helpful vote
I was nervous about having my wedding during these covid times and thought about pushing it back for a 3rd time to 2021. I am happy that we decided to stick to our November date. The resort is so clean and everyone is so friendly. I felt completely safe and it was good to get away after being quarantined since March! Elizabeth was my wedding coordinator and she was AMAZING. She eased all of my worries and kept every single promise she made me. The resort is BEAUTIFUL and I can't wait to go back.
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Date of stay: November 2020
1 Helpful vote
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Sydney W wrote a review Nov 26
Hoboken, New Jersey1 contribution1 helpful vote
We had the pleasure of having Domingo as our waiter at Bordeaux. We have been coming here for 3 years and he was the best waiter we have had. He knew the whole menu, recommended great dishes, and was very attentive to us during our whole meal. Our waters and wine glasses were always full! He was also very kind and ensured all of our food turned out correctly. We love Domingo!!
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Date of stay: November 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from E-Concierge Secrets Maroma, Otro at Secrets Maroma Beach Riviera Cancun
Responded 2 days ago
Dear 725sydneyw, Thank you for making Secrets Maroma Beach Riviera Cancún part of your travel plans and for sharing this nice review about your recent stay. It was a pleasure knowing how much you loved the food at Bordeaux but most important the warm service provided by our staff. Domingo will be happy to hear from you and rest assured that we will share your comments on your behalf. Thank you for sharing your experience with us. We can't wait to see you again, in your home, the Mexican paradise. Sincerely, Daniela Hernández Social Media Coordinator Secrets Maroma Beach Riviera Cancún
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Yulia I wrote a review Nov 26
2 contributions1 helpful vote
We came for the thanksgiving break and had a wonderful time. From the moment we’ve arrived, we were greeted and welcomed in. Our room was clean and stylish, with a swim up pool. All staff wore masks, surfaces were sanitized, and temperature was checked at restaurant entrances. The food was delicious, especially Bordeaux (we were there twice and Pablo provided an exceptional service both times). Overall, I would highly recommend Secrets Maroma and I hope will come back again soon!
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Date of stay: November 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from E-Concierge Secrets Maroma, Otro at Secrets Maroma Beach Riviera Cancun
Responded 2 days ago
Dear Yulia I, First of all, let us thank you for visiting us during the Thanksgiving break. It is rewarding to know that you have felt safe with our new CleanComplete Verification ™ protocols. At Secrets Maroma Beach Riviera Cancun, the health and safety of our guests have always been our top priorities and we’re committed to redefining the travel journey of our valuable guests. Thank you for taking the time to share that you have enjoyed our culinary offering, specifically our restaurant Bordeaux and the service provided by Pablo, we will share your comments with him. We appreciate that you have decided to recommend us and visit us again in the near future. It will be our pleasure to welcome you for the second time. Sincerely, Daniela Hernández Social Media Coordinator Secrets Maroma Beach Riviera Cancún
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PRICE RANGE
$321 - $743 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
secrets maroma beach riviera cancun hotel playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Maroma
NUMBER OF ROOMS
412
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Frequently Asked Questions about Secrets Maroma Beach Riviera Cancun
Which popular attractions are close to Secrets Maroma Beach Riviera Cancun?
Nearby attractions include Cirque du Soleil JOYÀ (2.3 miles), Jungala Aqua Experience (2.5 miles), and Pasion De Cacao (1.6 miles).
What are some of the property amenities at Secrets Maroma Beach Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Secrets Maroma Beach Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Secrets Maroma Beach Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Secrets Maroma Beach Riviera Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Secrets Maroma Beach Riviera Cancun?
Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and Il Olivo.
Are there opportunities to exercise at Secrets Maroma Beach Riviera Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Secrets Maroma Beach Riviera Cancun have an airport shuttle?
Yes, Secrets Maroma Beach Riviera Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Secrets Maroma Beach Riviera Cancun located near the city center?
Yes, it is 0.2 miles away from the center of Playa Maroma.
Are any cleaning services offered at Secrets Maroma Beach Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Secrets Maroma Beach Riviera Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.