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Secrets Maroma Beach Riviera Cancun

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Secrets Maroma Beach Riviera Cancun
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11,202 Reviews from our TripAdvisor Community

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Elkhorn
Reviewed yesterday NEW

Stayed here two years ago. Was concerned that it would not be the same. We are club members and we were not disappointed. Traveled with another couple which said this was the best all inclusive they have been to. Heard the same comments from another couple who said much better than sandals. We have visited many other Secrets resorts and...

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2Thank John D
Reviewed yesterday NEW

This Hotel is simply one of the best I have ever stayed in. It is superior to the 7 Star Emirates Palace in Abu Dhabi, the Chedi in Oman and the One and Only in Dubai. ( We usually travel to the Middle East for sun in March). It is superior just about everywhere else I have stayed on vacation....

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4Thank Brian H
Colchester
Reviewed 2 days ago NEW

We stayed at this resort for 2 weeks and we're looking forward to a relaxing, 5 star holiday. We have been fortunate to stay in a number of high quality all inclusive resorts in the Caribbean, Europe, and Indian Ocean so could not help but make comparisons Whilst aspects of the resort were excellent there were a number of things...

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8Thank lilolilColchester
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear lilolilColchester, Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. We regret to know that we have not fulfilled your expectations during your visit. Please be certain that we have taken your feedback seriously and...

Orland Park, Illinois
Reviewed 2 days ago NEW

This was my second time visiting because the service is like nothing I had before ! It starts with an awesome manager that I got to meet Carlos Cepeda to our concierge Gerando Zamudio to make sure we had everything we needed. The staff couldn't do enough . I have to also thank Willie and Ivan they took good care...

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1Thank kathypoole
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear kathypoole, Thank you for choosing the hospitality of Secrets Maroma Beach Riviera Cancun, and for taking the time to write a review about your recent experience. We are so happy to know you had a wonderful time, and that the service provided by Gerardo Zamudio, Carlos Cepeda, Eulices, Willie, Ivan and the rest of our team exceeded your expectations....

Woodbury, New York
Reviewed 2 days ago NEWvia mobile

Just returned from 5 wonderful days at Secrets Maroma. Beautiful location and beach. Food was good. Room was great. Weather excellent. All staff were very friendly and client-focused. Entertainment staff was excellent-especially-Mimi, Ana, Polo, David and Emi(Emanuelle). Dining staff superstars-Edgar -mgr of World Cafe and Jennifer-hostess. Lucy from CoCo's coffee bar was my favorite. She always made me feel special...

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3Thank Momentum5
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear Momentum5, Thank you for choosing to stay at Secrets Maroma Beach Riviera Cancun and for taking the time to post a review of your recent stay. We are very pleased to read your appraisal of our team, services, and facilities. We are really pleased to know that the genuine pampering we provide to our guests is well appreciated and...

brighton
Reviewed 2 days ago NEWvia mobile

We stayed here for a week in March for my husbands birthday. Firstly the good - staff were lovely, breakfast buffet was fab and lunch fresh from the pizza oven was good. Dinner varied in quality from great tasting fresh food to cold vegetables and gristle heavy meat. The two guys playing guitar in the lounge were fab, as we're...

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3Thank joolzBrighton
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear joolzBrighton, Thank you for taking the time to share your experience at our resort. We are delighted to know you had an overall pleasant stay and that you enjoyed our delicious breakfast buffet, oven pizza, entertainment and service. On the other hand, we offer our sincere apologies for falling short to your expectations in some aspects. Please be certain...

Woodstock, Georgia
Reviewed 3 days ago NEW

Traveled first week of March 2017. Weather was beautiful. Resort was huge and I was glad we stayed in the main building. The room was spacious, clean and up to date. Housekeeping did a wonderful job! Very nice robes provided for our stay. Food options were plentiful. Did not like the Japanese - hibachi was low luster and food over...

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1Thank Indeed111
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear Indeed111, Thank you for taking the time to share your experience at our hotel with the Tripadvisor community. We are glad to know you enjoyed your stay with us and that you were pleased with our suites, cleanliness, Spa facilities and atmosphere, housekeeping, beach and the overall service. On the other hand, we offer our apologies for not being...

Illinois
Reviewed 3 days ago NEWvia mobile

Beautiful resort with well manicured gardens and beach. The ocean would bring in seaweed and they had it cleared every morning. The staff was always friendly and plenty. (Don't be afraid to flag one down if you want a drink, if you're like me and chose to quietly lay out a bit from the main crowd, because they won't disturb...

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2Thank rustoniIL
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear rustoniIL Thank you for taking the time to write this review about your experience at Secrets Maroma Beach Riviera Cancun. We are delighted to know that you celebrated your Honeymoon and enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who...

Minneapolis, Minnesota
Reviewed 3 days ago NEW

Absolutely loved our 4 days spent at Secrets Maroma. Very clean, well-maintained resort. Our concierge, Roberto, was attentive and genuinely wanted to help. For an All Inclusive, the food was really good and had a very good variety from day-to-day. Yes, it is a little more pricy, but I would definitely pay extra to avoid the obnoxious party goers who...

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2Thank Mama L
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear Mama L, Thank you for taking the time to share your review about your stay at Secrets Maroma Beach Riviera Cancun. We are delighted to know you had a very relaxing stay, that you enjoyed our ambiance, Spa facilities, grounds and the service of Roberto. Rest assured your compliments will be shared with Roberto for his passion and dedication....

Reviewed 4 days ago NEWvia mobile

First things first, don't waste your money on preferred club you only get a ridiculous small lounge and a regular a la carte restaurant for breakfast . Service and entertainment it's really mediocre with some exemptions ,of course ,at some restaurants. Too much soliciting all over the property from bottles of wines to time shares, you always feel like avoiding...

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7Thank johan f
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear johan f We really appreciate the time you took to share an honest review about your stay at our Resort. Thanks to your comments we are able to keep enhancing the experience of our guests and still looking to improve ourselves. We are sad to know that you had an unpleasant experience as it is never our intention to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Breakfast included
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more   less 

Additional Information about Secrets Maroma Beach Riviera Cancun

Address: Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: $408 - $1,250 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Secrets Maroma Beach Riviera Cancun 5*
Number of rooms: 412
Reservation Options:
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Also Known As:
Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen
Hotel Style:
#2 On the Beach Hotel in Playa Maroma
#2 Spa Hotel in Playa Maroma
#2 Top resorts Hotel in Playa Maroma
#2 Romantic Hotel in Playa Maroma
#2 Luxury Hotel in Playa Maroma
#3 Green Hotel in Playa Maroma
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Questions & Answers

Here's what travelers have asked, with answers from Secrets Maroma Beach Riviera Cancun staff and other travelers.
1,108 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get an ocean view room - the views and sunsets are worth it.”
 of 5 bubbles J9424OCbrianh, yesterday | Read review
“Go for sea view or partial sea view you don't need to upgrade to a preferred club as the extras are not worth it”
 of 5 bubbles lilolilColchester, 2 days ago | Read review
“I was on main floor with swim out pool it was quiet”
  • Clean, Comfortable bed
  • Swimout from first floor room !
 of 5 bubbles kathypoole, 2 days ago | Read review
“make reservations for restaurants or arrive early for dinner”
 of 5 bubbles Indeed111, 3 days ago | Read review
“Get a sea view.”
 of 5 bubbles j0hnhazel, 4 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question