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Secrets Maroma Beach Riviera Cancun

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Carretera Federal 307, Chetumal-Cancun Km. 306.5, Playa Maroma, Playa del Carmen 77710 Mexico
2 people have started booking this hotel
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Traveler (18287)
360
Panoramas (5)
Pool & Beach (5375)
What is Travelers’ Choice Best of the Best?
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 8 hotels in Playa Maroma
Location
4.8
Cleanliness
4.9
Service
4.8
Value
4.5
2022 Travelers' Choice Best of the Best
GreenLeaders Silver level
Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Private balcony
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Ocean View
Languages Spoken
English, Spanish
19198Reviews2465Q+A100Room tips
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Love2Travel wrote a review Yesterday
Deer Park, New York1353 contributions441 helpful votes
+1
Maroma Beach We were 8 people in our travel group This review is only for Preferred Club Pros: Rooms: Roberto our Concierge-Very attentive Ask for a room at least on the 3rd or 4th floor for the view. If you’re lower, then the view are the bushes. Our room 2537 had an ocean view. There was a tub on the balcony. Jacuzzi tub in bathroom Full length mirror Refrigerator had coke, beer, water, juice, Fanta, sprite Coffee machine, Nescafé, packets of Coffee-mate creamer Pringles, Mexican Chips, M&M Robes Slippers Safe Hairdryer Toiletries: bug spray, sunscreen, ear swabs, cotton swabs, razor, nail file, shaving cream, shampoo, conditioner, body lotion, bubble bath, toothbrush, mouthwash Cons: A/C not working strongly Asked for a fan, delivered clothing Steamer didn’t work well. Asked for an iron. Beach There is a Preferred Club section You get one beach bed/stay Efrian, Beach Concierge, was very attentive, as was Julio. They brought us buckets of bottled water in ice. Each morning they set up our beach lounge chairs, at the same spot. The last day, Roberto, concierge, held three swing beds for us. It was wonderful napping on the beach. Helios and Neo, beach servers, were very attentive on the beach. They were filling our drink orders at every chance. Pool People grab chairs early in the morning. They say NO RESERVING, but they do. One pool is an activity pool, high energy. The pool closest to the beach, calmer. Great service at the pool. Unfortunately, one entire area is wasted with a 2” pool, which no one sits near or uses. Should be converted to a regular pool. Poolside food Tacos made fresh every day. Individual coal oven pizzas, 8”, made fresh every day. Beach Cafe: choice of: Nachos with beef, veggies, pork, chicken Salad, changes daily Burritos Fish of the day Hamburger, hotdogs Fries Restaurants Preferred Club restaurant Amazing service Great nightly entertainment Violinist in the morning Beautiful beach view Fire pit Bordeaux No reservations, first come. Our concierge arranged for our table of 8 French cuisine Delicious food, cheeses Great service Smaller portions Portofino Italian Good service Himitsu Hibachi Terrible service We felt as if we were bothering them. Very boring Nothing fun about it. They served us a palm-size portion of vegetables for 8 people. We took a taxi into Playa del Carmen's 5th Ave, 6-8 people, flat rate $54 each way. We were 6pp. $20/couple Many local shops, commercial shops, places to eat. We ate at Pirfillio. Next to H&M Great service. Large portions. Spa Beautiful service As preferred club members, we were entitled to Hydrotherapy everyday. Reservations needed. It involved the routine of sauna, bucket dunk, steam room with eucalyptus, cold pool plunge, warm pool plunge, then hydro therapy massages on your head, neck, back and legs. Coatis all over the place. They come out when the lunch food is out. They are out during the night too.
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Date of stay: June 2022Trip type: Traveled with friends
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Dulce G wrote a review Yesterday
Guatemala City, Guatemala19 contributions2 helpful votes
+1
Our very first vacation in a secrets hotel, and all I can say is CAN'T WAIT TO GO BACK, this resort is Amazing, from the moment you arrive everyone makes you feel like home. You get a personal concierge for your needs with is awesome, 24hr room service too. Everyone is friendly, the service is top notch, hotel is clean, very well maintained, food is amazing and desserts are the best we've had in a all inclusive resort. I would recommend pay extra for the beach beds, it really enhance the experience, though you can get one for a day if you are on the preferred club. Coco's café is a must for a quick breakfast or an awesome latte with a snack. Pool snack bar from noon to 6pm, you can get burgers, tacos, personalized wood oven pizza, and more. There's also a nice restaurant by the pool if you'd like to sit and enjoy more formal food. The room includes all toiletries you need, but definitely bring mosquito spray and you'll be fine. Turn down service is also included. We stayed from june 26th to july 3rd, The Entertainment Team goes beyond for you to have an amazing time, we joined some of the games by the pool and had so much fun, also joined and enjoyed the 8am yoga classes, great work from Tony, Manciel, Samuel, Andrea and Salvador. I can't end this review without thanking Efrain (concierge) and Alejandra (bar by the pool) for an over top service, he went beyond for making our vacation the best of our lives, also Victor and Alex. Thank you!!
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Date of stay: June 2022Trip type: Traveled as a couple
Room Tip: Book the beach beds for a private beach amazing personalized service,
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Tracie C wrote a review Yesterday
Elkton, Maryland4 contributions2 helpful votes
The beauty of this resort and the amazing care that every single staff member gives is to be highlighted. My husband and I went here on the advice of our travel agent from Funjet/Altour. From flight and transportation to the vacation itself, everything was just wonderful. You are pampered as soon as you get on the property. It seems the staff know what you want before you do. Secrets Maroma is absolutely stunning! Our room, the restaurants, the grounds, the beach, the amenities were probably the best we have seen. Our every need was catered to, no exceptions. Our concierge, Paola, in building 17, went above and beyond to ensure our stay was perfect. She checked in with us regularly and scheduled all our activities (which we changed several times). The pool staff had drinks and food to us in very short time, all day every day. The food was delicious, no matter the venue. From the restaurants to the poolside or room service, it was 5 star! It is adult only, which is new to us, but we absolutely loved it! We met so many people and had so much fun doing activities with our new friends. We will be back to Secrets and are planning to bring friends and family in the future.
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Date of stay: July 2022
Location
Service
Sleep Quality
Room Tip: We had a room with a walk out pool on the first floor - worth it for the extra cost
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jayneletch wrote a review Jul 3
London, United Kingdom3 contributions2 helpful votes
All I can say about this hotel is wow! The pictures do not do it justice, the whole hotel is beautiful and absolutely spotless throughout. The food was faultless and all the staff could not do more. Esta our concierge was on hand for everything and even managed to find things we didn't even know we wanted!! Thank you Esta you are the best!!!! We are hoping to go back for our anniversary it was that great
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Date of stay: June 2022
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Response from E-Concierge Secrets Maroma, Other at Secrets Maroma Beach Riviera Cancun
Responded yesterday
Dear Jayneletch, Greetings from the beautiful paradise of Riviera Maya! Firstly, we would like to thank you for allowing us to host your recent holiday and showing you how is our guests experience when staying at Secrets Maroma Beach Riviera Cancún. We are committed to transforming their holidays into remarkable memories, and by your review, we can learn this goal was achieved. We would also love to thank you for taking part of your time to share your detailed review with Tripadvisor readers, we appreciate it very much. Receive the warmest thank you on behalf of all our team members, for all of us it was a pleasure to cater to your needs. It would be our pleasure to welcome you back next year to celebrate your first anniversary. Sincerely, Érica Reis E-Concierge Secrets Maroma Beach Riviera Cancún
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Brandy JB S wrote a review Jul 3
Philadelphia, Pennsylvania1 contribution
My sister-friend of 30+ years and I selected Secrets Maroma because we heard it is the best resort for the more mature crowd whose main priority is RELAXING....we were NOT disappointed with our decision! The resort itself is nicely tucked away, spacious without amenities being spread too far apart, our room was amazing- comfortable, clean and inviting, the restaurants prepared delicious food and most of all, we were pampered from the very beginning almost til the very end. Lucio, Fernanda, Francisco, Alberto, Manny and honestly, everyone made sure we enjoyed ourselves. That being said, a few things I wish I had known: This resort does not require tipping but it is appreciated. You will be required to download an app and within the app will be your room key When you arrive, they will ask you for a credit card for a $500 "incidental" hold..this is optional but they won't tell you that unless you ask. The environment is beautiful however, if you are uncomfortable with roaming coatis, crows who swoop in on your unattended food or iguanas crawling about, you should dine at the indoor restaurants. Lastly, the resort's departure energy is quite different from when you first arrive so be sure to set your alarms, carry your own luggage and confirm your airport transfers as we felt completely on our own when it was time to check out.
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Date of stay: June 2022
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Response from E-Concierge Secrets Maroma, Other at Secrets Maroma Beach Riviera Cancun
Responded yesterday
Dear Brandybubbles2, We are very happy to know that we did not disappoint you and that you did not regret your decision, that our excellent services and the kindness of our staff made your vacation great. In our resort you found fun, delicious food, beverages and many employees with outstanding services, whose names you remembered. The comments with area of opportunity, we will share them with our managers, who will take care of the due follow up, we appreciate every point you mentioned, it helps us to improve our quality standards. We hope you come back in the future to provide you with more fun moments. Sincerely, Érica Reis E-Concierge Secrets Maroma Beach Riviera Cancún
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Chris J wrote a review Jul 2
1 contribution
My husband and I just visited Secrets Maroma for the second time and had a great stay. We absolutely loved the beach staff and how they accommodated drinks and food for us. We LOVED the room service meal and meal ordered while sitting on the beach. We have stayed away from steak at the Cancun resorts and have to admit we should have again this time. We have it a try, however the steak did not taste or look like steak. We would have also loved to get a real fruit smoothie at any time during day besides at the buffet. The only other downfall were the chairs at Oceana. We LOVED our meal there and ate their twice, however the chairs were extremely low and awkward to eat at. Having said, we loved the beach and the staff was always so friendly.
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Date of stay: July 2022Trip type: Traveled as a couple
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Response from E-Concierge Secrets Maroma, Other at Secrets Maroma Beach Riviera Cancun
Responded yesterday
Dear Cjlk2000, Thank you very much for trusting our service and returning to our resort, your trust is very important to our team. It is great to know that you loved our beach, the attention you received from our staff, room service meal and restaurants. Regarding the chairs in the Oceana restaurant, we will share your comments with our management team so that they can follow up on them. In the end, you had a lovely stay and everything was excellent, we appreciate you sharing your comments about your recent experience at our resort. We hope you will come back in the future, it will be a pleasure to welcome you again. Sincerely yours, Erica Reis E-Concierge Secrets Maroma Beach Riviera Cancun
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Lila H wrote a review Jul 2
1 contribution
Our honeymoon trip to Secrets Maroma was amazing! From the staff to the food - the whole experience. We are only one couple of MANY, I’m sure, and the different staff remembered our names and recognized us across the resort. Special thanks to our concierge, Emir, for his hospitality and kindness. He was knowledgeable, and efficient with every question we had! 10/10 would recommend Secrets Maroma and Emir! Thank you!
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Date of stay: July 2022Trip type: Traveled as a couple
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Response from E-Concierge Secrets Maroma, Other at Secrets Maroma Beach Riviera Cancun
Responded yesterday
Dear lilah659, We are very happy to know that your experience was amazing, that you felt very special with the way you were treated. Our staff is trained to give you the best attention and service, at the level you deserve. I will share your comments with all the staff, especially with Emir, who you mentioned in recognition of his great work. Thank you very much for your visit and for your preference, we will be very happy to welcome you again, we hope you will come back in the future. Sincerely, Érica Reis E-Concierge Secrets Maroma Beach Riviera Cancún
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heyblueoc wrote a review Jul 1
Milwaukee, Wisconsin31 contributions58 helpful votes
+1
Secrets Maroma Beach is one of the best resorts in Mexico. We continue to be repeat guests at SMB because of the atmosphere, amenities, food, and most importantly, the people that work there. When you arrive, you are greeted with a cold towel and champagne. The check in process is easy and the lobby is beautiful. The room we had was a garden view and it was lovely. The room is spacious and includes a large balcony. There are many activities to enjoy at the resort, and the entertainment team goes above and beyond to get the guests involved! We enjoyed the fitness classes that were offered, the kayak tour, jungle bike ride, water aerobics, and the crazy game. The night time entertainment at the theater is some of the best we've seen and is comparable to Vegas style shows. We also enjoyed the live music in the lobby each night, and the DJ at the sports bar. There is truly something for everyone at this resort, and you can participate in as much or as little as you want! The entertainment team is friendly and they are around all day to engage in these activities or answer any questions you may have. A special shout out to some of our favorite entertainment team members who really went above and beyond for us: Andrea, Asdrubal, Saul, and Sam. These individuals took the time to talk to us and get to know us during our stay and we are looking forward to the next time we can see them! The food at SMB is outstanding. We enjoyed our meals at every restaurant we ate at each night. I have a gluten allergy and they have numerous options and are very accommodating! I had no problem eating and didn't get sick once during my stay! The breakfast buffet was great as there were many options for lunch. We especially enjoyed the Barefoot Grill and Seaside Grill for lunch. Alba M, the manager at Seaside Grill is our favorite employee at SMB and one of the reasons we continue to go back to SMB every year! Alba is the most kind and caring individual at the resort and takes the time to get to know you. She also prepared two special lunches for our family and really made us feel special! She is an incredible person and someone who makes our stay so very special! We just adore Alba! The service at the pool during the day is superb as well. Our pool servers, Rene and Alberto, had the drinks flowing all day! They work so hard every day to make sure everyone has what they need. In addition to bringing us cold drinks, they took the time to get to know you as well. Rene and Alberto are funny and nice and we really enjoyed sitting in their sections everyday of our stay! The employees really make this resort stand out from the rest and they make us feel at home. We come back to SMB each year because of the people, who we consider our friends. You won't be disappointed booking this resort!
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Date of stay: June 2022Trip type: Traveled as a couple
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Response from E-Concierge Secrets Maroma, Other at Secrets Maroma Beach Riviera Cancun
Responded yesterday
Dear Heyblueoc, It´s great to learn from your comments you had a perfect trip, where you had a lot of fun with the entertainment team, enjoyed the quality of the food, drinks, cleanliness and all the service in general. Receive the warmest thank you on behalf of staff members. It would be our pleasure to welcome you again for another incredible stay in this paradise. We are looking forward to welcoming you again very soon! Sincerely, Érica Reis E-Concierge Secrets Maroma Beach Riviera Cancún
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Wander561892 wrote a review Jul 1
11 contributions2 helpful votes
I wrote this review on return but for some reason didn't post!! WOW we had the most amazing honeymoon at Secrets Maroma. The resort is beautifully kept we couldn't fault it! On arrival we were greeted with a refreshing wet towel and glass of fizz and taken to our amazing swim up room where a bottle of bubbly awaited us!! We loved.the swim up room, it gave us quality time away from everything and you can use it day or night! The pool staff are fantastic from laying out your towels to the bar staff who keep the drinks coming. The entertainment staff also do an amazing job and the evening entertainment is outstanding! We also have to mention Wilbert our beach waiter, he looked after us so well, remembering our drinks and always served with humour geezer!! We didn't manage to try all the restaurants but those which we did, French, Italian, Seafood and steak the standard of food was incredible. We especially liked the French restaurant, It really is the staff that make the experience so memorable and extra special. From the maids, bellboys, waiters etc etc they all go above and beyond so don't hesitate to book a stay here you won't regret it! We just want to say a special thankyou to Alejandro and Freddy in the World restaurant they always made us feel extra special with the warmest of welcomes and always a laugh, loved these guys! Also Jo the Chief Concenciege she really looked after us a credit to the hotel.
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Date of stay: May 2022Trip type: Traveled as a couple
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Response from E-Concierge Secrets Maroma, Other at Secrets Maroma Beach Riviera Cancun
Responded 3 days ago
Dear Wander561892, How nice that you were finally able to publish this beautiful review, thank you for the time you invested in writing it and for checking if it was really loaded or not. Receiving you in such a special moment was fantastic, the honeymoon is a unique moment in the life of a couple, thank you for choosing us. The good thing about vacations is to remember every detail enjoyed, every person that had a service, a more outstanding treatment, life is made through moments. We hope you continue enjoying with us, we hope you come back every vacation, we will always be with our doors open to welcome you once again. Sincerely, Érica Reis E-Concierge Secrets Maroma Beach Riviera Cancún
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myhabit53 wrote a review Jun 2022
Kentucky58 contributions29 helpful votes
+1
We are repeat customers of SMB why? ...Because it's one of the best resorts in all of Mexico that's why. On arrival we we're greeted with "Welcome Home!, a smile, cool towel and a glass of chilled champagne. We had a beautifully appointed room and we were gifted with a plate of fresh fruit and a bottle of champagne and a swim-out pool. My husband and I enjoyed the many activities offered including, daily yoga, body sculpting classes, wine & art and the evening shows, several which were new to us ie. The Elements and Queen of Hearts, all of which are excellent. The white sand beach was perfect as always and our pool attendee set up our lounge chair with a towel each morning. The hosts on the beach were most attentive too, always asking if they could bring us a cold beverage or a snack. We enjoyed every meal at the specialty restaurants, the food that really stood out was at Bourdoux and Himitzu, Fransico Antonio and the manager at Himitzu are the best. We were there the night the chefs offered samples of specialty sushi which were all wonderful. Cezar Montoya is also to be recognized as one of the most personable and caring managers at the resort, we feel that he always goes out of his way to welcome us. Thank you again to all the staff at SMB for always making our stay the best week away as we really feel that your staff are like family. We'll be back!
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Date of stay: June 2022
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Response from E-Concierge Secrets Maroma, Other at Secrets Maroma Beach Riviera Cancun
Responded 3 days ago
Dear Myhabit53, We are very pleased to have customers like you, it is an honor to have your trust. We know that each visit is a different experience and to know that each time you visit you love it and think about coming back is a source of pride for the whole team. How much fun you had, from your arrival with the "Welcome home", the various activities, the shows, the beach, the pool, the restaurants, to our dear manager Cezar Montoya, who is very dear to our repeat customers. It is a joy to know that you enjoyed all these moments and that you will surely come back in the future and we will be here with our doors open to welcome you again. Secrets Maroma Beach Riviera Cancun your second home in the Riviera Maya. With warmest regards. Sincerely Érica Reis E-Concierge Secrets Maroma Beach Riviera Cancún
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PRICE RANGE
$446 - $800 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
secrets maroma beach riviera cancun hotel playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Maroma
NUMBER OF ROOMS
412
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Frequently Asked Questions about Secrets Maroma Beach Riviera Cancun
Which popular attractions are close to Secrets Maroma Beach Riviera Cancun?
Nearby attractions include Aqua Nick (4.7 miles), Cirque du Soleil Joyà (2.3 miles), and Jungala Aqua Experience (2.5 miles).
What are some of the property amenities at Secrets Maroma Beach Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Secrets Maroma Beach Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Secrets Maroma Beach Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Secrets Maroma Beach Riviera Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Secrets Maroma Beach Riviera Cancun?
Conveniently located restaurants include Tramonto, Il Olivo, and Nektar at Vidanta Riviera Maya.
Are there opportunities to exercise at Secrets Maroma Beach Riviera Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Secrets Maroma Beach Riviera Cancun have airport transportation?
Yes, Secrets Maroma Beach Riviera Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Secrets Maroma Beach Riviera Cancun located near the city center?
Yes, it is 0.2 miles away from the center of Playa Maroma.
Are any cleaning services offered at Secrets Maroma Beach Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Secrets Maroma Beach Riviera Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.