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Isle of Capri Casino Hotel Lake Charles

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Isle of Capri Casino Hotel Lake Charles
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262 Reviews from our TripAdvisor Community

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There are newer reviews for Isle of Capri Casino Hotel Lake Charles
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Showing 261: English reviews
Farmington, Maine
Level Contributor
113 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 stars Reviewed December 21, 2014 via mobile

We stayed here for a function and ended up not in the tower, but the "other" part of the hotel. It smelled like smoke with a poor attempt to cover up with floral spray. The room felt dirty and the fan above the bed was coated in a thick layer of dirt. The shower was coated with a slick layer... More 

Helpful?
4 Thank Dawn S
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Dawn, while some of our rooms are not as new as others, we always demand cleanliness as well as attentive service. We are sorry your stay with us was not as enjoyable as it should have been. We would like to discuss your experience in more detail to learn how we can make your next visit a much better... More 

center
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 6, 2014

The tower rooms at the Isle of Capri Hotel are spacious and comfortable. The view of Lake Charles is great. We enjoy the comfy armchairs, large ottoman and great whirlpool tub. We also have stayed at the Inn, where we can bring our two Shih-Tzu's--not as fancy as the tower, but also quite comfortable, with a short walk to the... More 

Helpful?
1 Thank karmaCenter
Todd Mission, Tx
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 3, 2014

we stayed at the main hotel at the Isle of Capri and it couldnt have been a better experience. I love the Jacuzzi....perfect after a nite at the crap tables. with the hotel being in the main building all you have is a short walk down to the casinos and restaurants.

Helpful?
Thank yngtexan
Waco
Level Contributor
177 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed December 2, 2014

Great large rooms with stand up shower and separate jacuzzi tub. Large bathroom and spacious living area. Maid service is excellent! Shortcomings are: only plastic cups, no glass. And the lamp on the desk is very dim, but a great place to stay.

Helpful?
1 Thank William H
Corpus Christi, Texas
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed November 26, 2014

We booked last minute for one night and received a rate of $89. We read and re-read all paperwork and confirmation and NOTHING indicated that we would e STUCK at the INN next door to the hotel/casino. All of it indicated we would be INSIDE the hotel/casino which is what we wanted. Also, they said there would be a pet... More 

Helpful?
Thank r r
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

While some of our rooms are not as new as others, we always demand cleanliness as well as attentive service. We are sorry your stay with us was not as enjoyable as it should have been. We would like to discuss you experience in more detail to learn how we can make your next visit a much better one. Please... More 

Franklin, Texas, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 14, 2014

My mother traveled by bus for 2 hours for a weekend stay at Isle of Capri. She normally pays cash for everything, however, when she went to check into the hotel, she was told THEY DO NOT ACCEPT CASH AS PAYMENT FOR ROOMS! She did not have enough money on her debit card so she had to call me to... More 

Helpful?
1 Thank Cindy S
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Cindy, We apologize for your dissatisfaction with our payment options. Please feel free to reach out to our Director of Hotel Operations, Alanna Torricelli, at alanna.torricelli@islecorp.com with your feedback. Thank you. More 

Level Contributor
47 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed November 2, 2014 via mobile

The rooms are big and clean and comfortable. The staff at Che k in and checkout were very helpful and nice. We had a great nights sleep in the giant king sized bed. The only thing that could possibly have made this hotel stay better would have been a good slot machine!!! Lol!

Helpful?
Thank julie v
Houston, Texas
1 review
5 of 5 stars Reviewed October 24, 2014

We were offered a comp suite as members of the loyalty program. It was amazing! They have had recent renovations in the main tower and the buffet area. My only recommendation is replacing the burnt out neon lights throughout the property. We had so much fun! $5 craps, roulette, and blackjack. And of course 25 cent video blackjack if you... More 

Helpful?
Thank Jerry L
Tucson, Arizona
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed October 19, 2014

We stayed in the tower location. Very nice recently remodeled room. Comfortable bed and clean room. I would recommend this hotel and gladly stay there again. We did not eat on site but they did have a breakfast buffet available. The casino was smoky but it was not at all smoky in the room.

Helpful?
1 Thank Donna85718
Spring, Texas
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed October 8, 2014

It's hard for me to review casino hotels without comparing them to Vegas. I decided to drive from Houston to Lake Charles because the air fares to Vegas are getting pricey. This is definitely not Vegas. However, for a casino hotel in a relatively small southern city, it really isn't bad. I wouldn't stay there as long as I do... More 

Helpful?
1 Thank David K
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

David, thank you for your detailed review. We always appreciate feedback and suggestions. We hope that you will come back and give our buffet a try once it re-opens. If you would like to contact someone about any buffet concerns in the mean time, please reach out to Dominick Gaeta at dominick.gaeta@islecorp.com. More 

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Amenities

Highlights
  • Room Service
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Free Parking
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Isle of Capri Casino Hotel Lake Charles is your friendly Westlake gaming destination. We offer more than 1,000 slot machines and 40 table games including roulette, craps, blackjack, and poker. Extend your stay as a guest in our hotel. We feature two hotel towers providing upscale and comfortable accommodations. The action includes exciting promotions, delicious dining options, and headliner performances. We look forward to seeing you soon! ... more   less 

Additional Information about Isle of Capri Casino Hotel Lake Charles

Address: 100 Westlake Ave, Westlake, LA 70669-5716
Location: United States > Louisiana > Westlake
Price Range: $78 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Isle of Capri Casino Hotel Lake Charles 3.5*
Number of rooms: 493
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Also Known As:
Isle Of Capri Westlake
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