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Isle of Capri Casino Hotel Lake Charles

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Isle of Capri Casino Hotel Lake Charles
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254 Reviews from our TripAdvisor Community

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Showing 254: English reviews
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

Driving back from Florida...decided to stop. Buffet food was so-so...some food had been sitting out for a while...baked potato and grilled tuna was hard. Prime rib was good though. Rooms are very clean! Great TV!!

Helpful?
Thank Becky T
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Becky, it makes us so happy to hear that you had such a great time staying with us! Nothing is better than clean and comfy room. We hope that you were able to kick back and relax. We appreciate you sharing your feedback with us. We are sorry to hear that your dining experience was not up to our... More 

League city, United States
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I dont even know where to begin so I will use the word disgusting to start off. My fiance and I was given a complimentary room at the Isle of capri in lake charles la, which we greatly appreciated. This casino has two different hotel sides one is called the Inn and the other was called the Tower, which we... More 

Helpful?
3 Thank Bobby H
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Bobby, we appreciate you taking the time to share your thoughts with us. We are sorry to hear that your experience was not up to our standards of cleanliness. We always want to ensure that our guests are staying in the best accommodations possible. We are happy to hear that our supervisor was able to provide you with a... More 

Travelers are raving about these Westlake hotels

Missouri City
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed on the 10th floor. When you walked off the elevator, you could feel the temperature difference. It was warmer than the other floors. The beds were comfortable and the room was nice, Downfall is cigarette smoke.

Helpful?
Thank Kristina B
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Kristina, thanks for taking the time to share your thoughts with us. We are so thrilled to hear that you enjoyed your accommodations. Nothing makes us happier than to hear that our guests feel comfortable while staying with us. We are always available to discuss our facilities, and we recommend that you give us a call to do just... More 

Houston, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

I booked a room at the isle of Capri in the main tower on July 6 2016 for a king size room with balcony, when we arrived everything looked good the front was nice big and clean my room was ready early at 3:30 so that was a plus, the lady who checked me in was very nice and polite.... More 

Helpful?
1 Thank mooomy
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Thanks for reaching out to us. We'd like to discuss this situation with you personally. We have sent you a private message with contact details via your review on Yelp. Please reach out at your earliest convenience. Thanks! More 

Conroe, Texas
Level Contributor
61 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stopped on our way home to eat lunch at the Farmer's Market Buffet. Server was very nice. Lots of choices from the buffet, Some of it did not look as fresh as I would have liked. Tried several of the little deserts. Some were dried out. Set us back about $30.00. We would probably try a different place next time.

Helpful?
Thank gwooley
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

We appreciate you taking the time to share your thoughts with us. We are always so pleased to hear that our guests are being treated to service with a smile. We will be sure to pass along your feedback as we always want to ensure that our guests have the best time possible while dining with us. We always expect... More 

Houston, Texas
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Lobby restroom no soap no paper towels. Snack bar good but wait time on Thursday night too long. Would rather spend the extra $ at table, room and stay across the lake. A Shame because if this place had more quality, cleanliness and attention to detail it would be a lot profitable. I didn't take my shoes off until I... More 

Helpful?
1 Thank Wade044
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Thanks for taking the time to share your thoughts with us, we are sorry to hear that your experience with us was not up to our standards. We always want to ensure that our guests are having the best time possible while staying with us. We will be sure to pass along your feedback in order to make changes for... More 

Edmond, Oklahoma
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

No really, we booked this hotel (the Inn) for 4 nights. We will only be here tonight and we'll be moving to another hotel the remaining 3 nights. We tried to get a room where the casino is located, but all the rooms were sold out when we booked. So we thought the Inn a few feet away would still... More 

Helpful?
2 Thank Britney B
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Britney, thanks for taking the time to share your thoughts with us. We are sorry to hear that your experience was not up to our standards. We always want to ensure that our guests have the best and most comfortable stay at our hotel. We would appreciate the opportunity to speak with you some more. Please contact our director... More 

Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We had a great time here. Just stayed one night heading bk hm. Our room was clean and very comfortable. The casino is a good time. Nice staff and the drinks did their job in my book lol. We won a little $ and saw a guy win $10,000 there. The overnight security are great people. So of you're on... More 

Helpful?
1 Thank Rita A
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Having a clean and comfy room is so important when staying away from home. We really appreciate you taking the time to share your thoughts with us. We are so thrilled to hear that you had a good time. It puts a huge smile on our faces to know that our staff was friendly and helpful. We hope to see... More 

Crosby, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 30, 2016

While they have updated the rooms some, everything else is the same. The casino is full at the tables and they won't open anymore. If you do get a drink in the casino it's watered down. overall it's just a boring place to be.

Helpful?
Thank W3202IRrichardd
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

We appreciate you taking the time to share your thoughts with us. We are sorry to hear that your experience visiting us was not up to our standards. We hope that you enjoyed the updated accommodations, and we will be sure to pass along your concerns about the cocktails and table games. We want all of our guests to be... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 26, 2016 via mobile

I went in my room and it was stains all over the carpet. I ask for another room and was told they were booked. Dust and dirt everywhere on fan an walls. Air condition filter dusty and dirty. We had dirt and blonde hair over our socks. Mind you none of us had blonde hair. I was furious. I talked... More 

Helpful?
2 Thank John T
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi John, we are sorry to hear that your experience staying with us was not up to our standards. We always expect our rooms to be clean so that our guests' and their families can have a comfortable stay. We would appreciate the opportunity to discuss your experience staying with us in more detail. Please contact, Jacqueline, our guest experience... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Room Service
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Free Parking
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Isle of Capri Casino Hotel Lake Charles is your friendly Westlake gaming destination. We offer more than 1,000 slot machines and 40 table games including roulette, craps, blackjack, and poker. Extend your stay as a guest in our hotel. We feature two hotel towers providing upscale and comfortable accommodations. The action includes exciting promotions, delicious dining options, and headliner performances. We look forward to seeing you soon! ... more   less 

Additional Information about Isle of Capri Casino Hotel Lake Charles

Address: 100 Westlake Ave, Westlake, LA 70669
Location: United States > Louisiana > Westlake
Price Range: $102 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Isle of Capri Casino Hotel Lake Charles 3.5*
Number of rooms: 493
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Hotwire and Expedia so you can book your Isle of Capri Casino Hotel Lake Charles reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Isle Of Capri Westlake
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