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Isle of Capri Casino Hotel Lake Charles

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Isle of Capri Casino Hotel Lake Charles
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270 Reviews from our TripAdvisor Community

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Showing 269: English reviews
Houston, Texas
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago via mobile

We went to spend the night out of town and visit the casino. We stayed in the building across from the main hotel and rode the bus back and forth. I was pleasantly surprised when I was hearing them announce winners. I had not noticed this at any of the other casinos. My husband ended up hitting a jackpot and... More 

Helpful?
Thank Mcgarity12
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

We appreciate you both visiting, and send our congratulations his way! We always love hearing about our guests winning jackpots, so thanks for sharing. It sounds like you had a nice time here, and we're glad you're considering visiting us again. We have a lot of fun here, and it's great that you got to see that. We look forward... More 

Texas
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

We were looking for a cheaper night in Lake Charles before going on to New Orleans from Houston. This place is pretty scary. The room was $100. We didn't stay in the tower, but the smaller place across the parking lot. It was pretty rough. I am not a 'has to be pristine' to give a good rating guy, but... More 

Helpful?
Thank clayhudgins
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Clay, thanks for staying with us! We appreciate you allowing us to host, but we will definitely look into some of the issues you described. We want our guests to feel comfortable while they're here, so thank you for the feedback. We hope you still had fun at the casino. We're looking forward to the next opportunity to make... More 

Houston, Texas
Level Contributor
7 reviews
Reviewed 3 weeks ago via mobile

I paid over $200/night for a suite and got stuck with a room next to the elevator. When I spoke with the manager, she could only offer a smoking room. Claimed they were booked and asked to check back the next day for availability. I refuse a smoking room. Got no sleep! No accommodations were made. Horrible way to spend... More 

Helpful?
Thank Loriana1
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Loriana, we appreciate you choosing to stay with us. However, this is not the type of experience we were hoping to share with you. We can do much better in terms of customer care. However, we do book up really fast on the weekends, so switching rooms can be complicated. We will learn from this experience and will work... More 

New Braunfels, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 28, 2016

I am reviewing the restaurant at the main entrance. We had a delicious breakfast at an incredibly affordable price. I had the breakfast croissant. It was huge and delicious! The pancakes, eggs, etc. are marvelous! And the coffee was fresh and strong! Makes me want to move to Lake Charles! A word on the casino while I'm at it. Lots... More 

Helpful?
Thank katherineh985
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Wooohooo, what a great experience, Katherine, thank you for sharing it with us! We're glad the breakfast was delicious - Our food is some of the best around, so we're glad people are noticing. Also, thanks for playing, and we're happy to hear that you came out ahead. We look forward to your next visit, let us know how it... More 

Louisiana
Level Contributor
109 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed October 13, 2016 via mobile

Rooms in the tower are nicer than other casinos in the area. The suites are awesome. Spacious and largest garden tub I have ever seen, (which is in the bedroom area). My husband and I are currently in room #920, it has an awesome view of the lakefront and downtown.

Helpful?
Thank bayougirl68
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Thanks so much for the review, and we're glad you're enjoying your room and visit! Those tubs in the room are great, right?! We hope the clean & spacious rooms, along with everything else we have to offer, encourages you to come back the next time you both need a getaway. We'll be happy to host again! More 

Port Arthur, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 9, 2016 via mobile

I would like to thank the isle of Capri hotel for making me n my husband have a great weekend getaway.....the room was nice no microwave but very big and comfortable ....we had so much fun and things to do we hardly ever got to sleep.....the room was very quiet and maid service was very nice I had never seen... More 

Helpful?
Thank Nikkieray
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

You're very welcome, Nikkie, thanks for spending the weekend with us! We're glad you and your husband had a great time, and we're happy to hear that you got to try many of the exciting features we offer. We hope you had a chance to try the food! Be sure to next time if you didn't - It's very good.... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 9, 2016 via mobile

We checked in on Friday afternoon. Like we always do. My 3 year old insisted on bringing his iPad mini in to the hotel. Saturday morning we left about 10 am and we come back to a clean room but no iPad. I filed a report when I noticed it was missing called back 2-3 hours later and the security... More 

Helpful?
1 Thank Conn H
Level Contributor
3 reviews
3 hotel reviews
Reviewed September 28, 2016 via mobile

Great I lost all my money and won 250 and then 195 I was so excited it's was amazing and the is good the shopping is great. And the jewel is amazing and the food and ice cream and liquor is amazing good

Helpful?
Thank Cheryl C
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Perfect example of a below average evening turning around in the blink of an eye... what a couple of timely wins! We're glad you had some success, Cheryl. We hope all those elements you talked about, from the gaming to the great food & drinks, will encourage you to visit us again. Until next time! Good luck! More 

Houston
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 25, 2016

Entering from the parking garage there's a sign that reads "Winners Entrance". Apparently we picked the right door. Between the four of us we netted over $800 in about 2 hours, mostly on slots. But seriously, the Isle of Capri reminds me of a downtown Vegas casino. Low minimums and the crowd has a 'locals' feel. Please don't change anything,... More 

Helpful?
Thank denhou1974
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

We won't change a thing, unless it's to make us better! We're so glad to hear you and your party had success at the casino... Congratulations to you all! It sounds like it was a great night, and we hope to have you all back again soon. Good luck on that next trip! More 

Houston, Texas
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 12, 2016

We (my wife and I) rode the bus from Houston to the Isle of Capri Casino on Saturday morning. the ride wasn't bad and the bus driver made good time. We spent a couple of hours playing the slot machines and pretty much broke even. The Casino was what we expected, lot of slot machines, 3 floors of them, but... More 

Helpful?
Thank danny s
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

We appreciate you making the trip to the casino, Danny. We hope you had fun playing the slots, even though you only broke even this time. Its' encouraging to hear that you liked the variety of slot machines, but we hope you can hop on a table game during your next visit. As for our facilities, we are always willing... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Room Service
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Free Parking
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Isle of Capri Casino Hotel Lake Charles is your friendly Westlake gaming destination. We offer more than 1,000 slot machines and 40 table games including roulette, craps, blackjack, and poker. Extend your stay as a guest in our hotel. We feature two hotel towers providing upscale and comfortable accommodations. The action includes exciting promotions, delicious dining options, and headliner performances. We look forward to seeing you soon! ... more   less 

Additional Information about Isle of Capri Casino Hotel Lake Charles

Address: 100 Westlake Ave, Westlake, LA 70669-5716
Location: United States > Louisiana > Westlake
Price Range: $89 - $284 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Isle of Capri Casino Hotel Lake Charles 3.5*
Number of rooms: 493
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Hotels.com and Travelocity so you can book your Isle of Capri Casino Hotel Lake Charles reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Isle Of Capri Westlake
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Questions & Answers

Here's what travelers have asked, with answers from Isle of Capri Casino Hotel Lake Charles staff and other travelers.
3 questions
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Questions? Get answers from Isle of Capri Casino Hotel Lake Charles staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Lake facing give a good view of the major bridge but not missing much if paid less for a standard room”
 of 5 bubbles GJA54, Aug 11, 2016 | Read review
“Stay at the one connected to the Casino”
 of 5 bubbles pamscruises, Aug 3, 2016 | Read review
“Avoid rooms ending in 07”
 of 5 bubbles Shortknocer, Mar 11, 2016 | Read review
“Come a joy lake charles hotel casino James”
 of 5 bubbles jameslparks, Oct 18, 2015 | Read review
“Get a room at the Tower or go somewhere else”
 of 5 bubbles gwyny2015, Sep 30, 2015 | Read review
5 of 5
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