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Isle of Capri Casino Hotel Lake Charles

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Isle of Capri Casino Hotel Lake Charles
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274 Reviews from our TripAdvisor Community

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Showing 273: English reviews
Houston, Texas
Reviewed 1 week ago

The rooms are ok - not the cleanest, but acceptable - think Budget Inn. The casino is similar to others, but it filthy and one that I refuse to ever visit again. Staff goes through the motions and seldom even give you a welcome smile. Much better places 5 minutes away.

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Helpful?
1Thank freds398
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Fred, we appreciate you staying with us. However, there are some things you experienced during your time with us that we find a bit concerning, including the quality of the room and customer service. We will look into both of these, and we'll work to improve where we can. Thank you for your time, and we hope we'll have...

Nashville, Tennessee
Reviewed 2 weeks ago

I was in Lake Charles with friends on business and stayed here during the week. We were in the front building. Basically a Motel 6 with a shuttle to the nicer casino hotel a few hundred yards away. The bad: Old stained carpet, no mini fridge or microwave, no off campus restaurants nearby (except an excellent seafood place), casino restaurants...

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Helpful?
Thank OldSalt558
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Thanks for staying with us! We'll definitely pass this feedback along, but we're glad you enjoyed some of the aspects of your stay, including the beds and our staff. They deserve a lot of recognition for the great job they do, so thanks for the shout-out. We hope you had fun at the casino itself, and we look forward to...

Reviewed 3 weeks ago

Registration was great. The young lady at the counter handled issues with the reservation and made sure we were taken care of. Friendly, efficient service. I guess I am used to larger casinos, but this one is smaller and more intimate. I just wish they had some kind of 24 hour food/coffee area. I went to the Lone Wolf (not...

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Helpful?
Thank Richard C
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Richard, thank you for the feedback. We're glad everything was handled with your registration, and with efficiency. We take pride in our customer service, so this is good to hear. However, we will look into the issues you've brought up, including the room quality. We appreciate you reaching out to us, and we will work to make necessary improvements....

Tennessee
Reviewed 3 weeks ago

We stayed here a night on a business trip. It was relatively clean, however it was old and it showed more than I would have liked. It smelled "old" and somewhat like smoke, which was to be expected as a casino was inside the hotel. This property has a beautiful view as it is right on the water. Wouldn't stay...

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Helpful?
Thank summerlovin4
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

We appreciate you choosing to stay with us during your work trip. We hope the customer service was excellent, but we will work to make necessary improvements where the room quality is concerned. We hope you'll decide to stay with us again, and if you'd like to discuss our facilities in greater detail, please feel free to reach out to...

Houston, Texas
Reviewed November 23, 2016 via mobile

We went to spend the night out of town and visit the casino. We stayed in the building across from the main hotel and rode the bus back and forth. I was pleasantly surprised when I was hearing them announce winners. I had not noticed this at any of the other casinos. My husband ended up hitting a jackpot and...

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Helpful?
Thank Mcgarity12
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

We appreciate you both visiting, and send our congratulations his way! We always love hearing about our guests winning jackpots, so thanks for sharing. It sounds like you had a nice time here, and we're glad you're considering visiting us again. We have a lot of fun here, and it's great that you got to see that. We look forward...

Texas
Reviewed November 21, 2016

We were looking for a cheaper night in Lake Charles before going on to New Orleans from Houston. This place is pretty scary. The room was $100. We didn't stay in the tower, but the smaller place across the parking lot. It was pretty rough. I am not a 'has to be pristine' to give a good rating guy, but...

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Helpful?
Thank clayhudgins
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Clay, thanks for staying with us! We appreciate you allowing us to host, but we will definitely look into some of the issues you described. We want our guests to feel comfortable while they're here, so thank you for the feedback. We hope you still had fun at the casino. We're looking forward to the next opportunity to make...

Houston, Texas
Reviewed November 11, 2016 via mobile

I paid over $200/night for a suite and got stuck with a room next to the elevator. When I spoke with the manager, she could only offer a smoking room. Claimed they were booked and asked to check back the next day for availability. I refuse a smoking room. Got no sleep! No accommodations were made. Horrible way to spend...

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Helpful?
Thank Loriana1
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Loriana, we appreciate you choosing to stay with us. However, this is not the type of experience we were hoping to share with you. We can do much better in terms of customer care. However, we do book up really fast on the weekends, so switching rooms can be complicated. We will learn from this experience and will work...

New Braunfels, Texas
Reviewed October 28, 2016

I am reviewing the restaurant at the main entrance. We had a delicious breakfast at an incredibly affordable price. I had the breakfast croissant. It was huge and delicious! The pancakes, eggs, etc. are marvelous! And the coffee was fresh and strong! Makes me want to move to Lake Charles! A word on the casino while I'm at it. Lots...

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Helpful?
Thank katherineh985
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Wooohooo, what a great experience, Katherine, thank you for sharing it with us! We're glad the breakfast was delicious - Our food is some of the best around, so we're glad people are noticing. Also, thanks for playing, and we're happy to hear that you came out ahead. We look forward to your next visit, let us know how it...

Louisiana
Reviewed October 13, 2016 via mobile

Rooms in the tower are nicer than other casinos in the area. The suites are awesome. Spacious and largest garden tub I have ever seen, (which is in the bedroom area). My husband and I are currently in room #920, it has an awesome view of the lakefront and downtown.

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Helpful?
Thank bayougirl68
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Thanks so much for the review, and we're glad you're enjoying your room and visit! Those tubs in the room are great, right?! We hope the clean & spacious rooms, along with everything else we have to offer, encourages you to come back the next time you both need a getaway. We'll be happy to host again!

Port Arthur, Texas
Reviewed October 9, 2016 via mobile

I would like to thank the isle of Capri hotel for making me n my husband have a great weekend getaway.....the room was nice no microwave but very big and comfortable ....we had so much fun and things to do we hardly ever got to sleep.....the room was very quiet and maid service was very nice I had never seen...

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Helpful?
Thank Nikkieray
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

You're very welcome, Nikkie, thanks for spending the weekend with us! We're glad you and your husband had a great time, and we're happy to hear that you got to try many of the exciting features we offer. We hope you had a chance to try the food! Be sure to next time if you didn't - It's very good....

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Amenities

Highlights
  • Room Service
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Isle of Capri Casino Hotel Lake Charles is your friendly Westlake gaming destination. We offer more than 1,000 slot machines and 40 table games including roulette, craps, blackjack, and poker. Extend your stay as a guest in our hotel. We feature two hotel towers providing upscale and comfortable accommodations. The action includes exciting promotions, delicious dining options, and headliner performances. We look forward to seeing you soon! ... more   less 

Additional Information about Isle of Capri Casino Hotel Lake Charles

Address: 100 Westlake Ave, Westlake, LA 70669-5716
Location: United States > Louisiana > Westlake
Price Range: $79 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Isle of Capri Casino Hotel Lake Charles 3.5*
Number of rooms: 493
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Hotels.com and Travelocity so you can book your Isle of Capri Casino Hotel Lake Charles reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Isle Of Capri Westlake
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Questions & Answers

Here's what travelers have asked, with answers from Isle of Capri Casino Hotel Lake Charles staff and other travelers.
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Questions? Get answers from Isle of Capri Casino Hotel Lake Charles staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Don't stay here.”
 of 5 bubbles freds398, 1 week ago | Read review
“Lake facing give a good view of the major bridge but not missing much if paid less for a standard room”
 of 5 bubbles GJA54, Aug 11, 2016 | Read review
“Stay at the one connected to the Casino”
 of 5 bubbles pamscruises, Aug 3, 2016 | Read review
“Avoid rooms ending in 07”
 of 5 bubbles Shortknocer, Mar 11, 2016 | Read review
“Come a joy lake charles hotel casino James”
 of 5 bubbles jameslparks, Oct 18, 2015 | Read review
5 of 5
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