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Isle of Capri Casino Hotel Lake Charles

Travelocity$126*
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06/11/2017 06/12/2017
1 room 2 adults 0 children
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Isle of Capri Casino Hotel Lake Charles
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292 Reviews from our TripAdvisor Community

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Showing 291: English reviews
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Reviewed 1 week ago via mobile

If you like clean bathrooms showers with hot water and tubs that drain this is not the hotel for you. Room was dingy an dark. The staff was less than courteous on check in and did not ask how our stay was upon checkout. Location is also not convenient to local attractions.

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Helpful?
Thank MWN54
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hello there, thanks for providing some feedback for us. We're glad you brought this to our attention - we always want to provide a clean and comfortable environment for our guests when staying at our hotel, or playing within the casino. We will continue to work to make sure this is happening in every room. As far as the service...

Reviewed 1 week ago via mobile

Very nice casino .little small but seems to pay out better than larger casinos in the area.great comps .free stays all the time for me. I enjoy it better than the golden nugget and laberge du lac casinos.

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Helpful?
Thank Larry V
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Larry, thanks for the feedback! We may be a bit smaller, but we try to make our casino floor fun & exciting, and filled with great people. We're glad you've had some luck here, and we welcome you back anytime. Enjoy your next stay, and good luck!

Dallas, Texas
Reviewed 3 weeks ago

The buffet is well stocked and reasonably priced. When you book, make sure which hotel you are booking into. Their satellite hotel is located across the parking lot, but there is a shuttle to the main casino hotel. The remote hotel is in very bad shape, the rooms don't have refrigerators or safes. The beds were probably the most uncomfortable...

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Helpful?
1Thank Glennlab
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Glenn, thanks for visiting, and we appreciate the multiple reviews. Everything helps us provide a much better experience for everyone who visits. We will continue to work to provide the cleanest and most comfortable amenities we can, and we hope you'll decide to stay with us again. We can do much better, and will work hard to do so....

Houston, Texas
Reviewed 4 weeks ago

We have stayed at this hotel before, but not in the tower rooms. I wasn't expecting much from our previous experience, but our room in the tower was really nice. We had a huge, clean room with separate tub and shower. The tub was enormous! I loved the smell of the shampoo and body wash. It smelled like oranges. We...

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Helpful?
Thank Kim F
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Thanks for the feedback, Kim, we're very happy to hear that you loved your room at the tower! The giant tub is a fan favorite around here, so we're glad you enjoyed it. We hope you had some fun on the casino floor this time around, and we look forward to hosting you again in the near future. See you...

North Houston, Texas
Reviewed March 26, 2017 via mobile

The hotel staff was great. Convenient food options that are both good and fair priced. Hotel little outdated. Shower had rust and mildew. The staff was great. Parking a bit inconvenient. We went to enjoy casino and hotel combo. Casino terrible...run down, dirty, and horrible service. We have visited many hotel casino combos...and we will not be returning to this...

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Helpful?
Thank Gin W
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Gin, we appreciate you both visiting us this past weekend! We're glad you received great service at the hotel, and felt comfortable in your room. However, we'll continue to work to make sure our guests are enjoying their time on our casino floor - we definitely want everyone to have fun here! Thank you for your feedback, and we...

Missouri City, Texas
Reviewed March 26, 2017

The hotel sent me an email promoting there tower hotel rooms for 79.00 and it was also promoted by tripadvisor, however, when I tried to make a reservation the first thing they wanted to know was my membership card number to determine how much I gamble. After determining that I was not a big gambler they wanted to charge me...

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Helpful?
Thank Willie H
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Willie, we appreciate you choosing to play here. We hope you've been having some luck recently. We do hope you enjoyed this past visit, and we look forward to having you back here again soon. Thank you for your time, and be sure to dine with us if you haven't already... the food is very good!

Reviewed March 24, 2017

We thought the buffet had exceptionally good food and amazing desserts. One of the best buffets we have been to. We went for brunch. They had bottomless mimosas that were good as well. The food choices were endless.

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Helpful?
1Thank eagledebby
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Bottomless mimosas = happiness! We're glad you enjoyed the buffet so much, Debby. We try to offer a large selection for everyone to enjoy, and we'll continue to make sure our food quality is the best available. We hope to have you back again soon. Enjoy!

Corpus Christi, Texas
Reviewed March 21, 2017

For many years my wife and I would meet friends and family members 6-8 times per year at Isle of Capri Lake Charles it's a convenient location for all friends and family to meet. Last weekend we did the same thing we always do made our reservations an drove 5 hours to Isle of Capri only to find when we...

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Helpful?
1Thank coyl127
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there, we appreciate your feedback both here and on our other channels. We will be looking into the matter for you. We appreciate you reaching out to us to make us aware of your situation. Please use the contact information provided on your other review - we'd like to discuss this in further detail. Thank you for your time.

Reviewed March 17, 2017

Working in the resort industry I expected more from this property. I'd experienced stays at the Golden Nugget & L'Auberge across the lake from this property (however their prices were in the $300s for 2 weeknights) so I shelled out $140 for an assumption of a resort experience here. I was extremely disappointed. The property is small, only 3 restaurants...

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Helpful?
1Thank Melissa O
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Melissa, we saw your other review as well - please know that your feedback will be seen by the proper department. We appreciate you taking the time to leave us some feedback, and while your stay was less than ideal, we hope you'll decide to give us another chance to host you. We look forward to the opportunity. Thank...

La Porte, Texas
Reviewed March 16, 2017

The shower was so dirty filthy and so next day we told the front desk receptionist and showed her the picture I took of it. she said "was it like that when you got there? Of course it was. It took years and months of not cleaning it to look like that. so she said they would clean it. It...

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Helpful?
Thank hotelreviewer m
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

We appreciate your feedback, and thank you for choosing to spend Spring Break with us. We're glad our staff was able to assist you with the shower. While some rooms are older than others, we expect all of them to be cleaned and well-serviced. Thank you for bringing it to their attention. We hope you had fun on the casino...

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06/11/2017 06/12/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Internet
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Public Wifi
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Room Service
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Isle of Capri Casino Hotel Lake Charles is your friendly Westlake gaming destination. We offer more than 1,000 slot machines and 40 table games including roulette, craps, blackjack, and poker. Extend your stay as a guest in our hotel. We feature two hotel towers providing upscale and comfortable accommodations. The action includes exciting promotions, delicious dining options, and headliner performances. We look forward to seeing you soon! ... more   less 

Additional Information about Isle of Capri Casino Hotel Lake Charles

Address: 100 Westlake Ave, Westlake, LA 70669-5716
Location: United States > Louisiana > Westlake
Price Range: $114 - $307 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Isle of Capri Casino Hotel Lake Charles 3.5*
Number of rooms: 493
Reservation Options:
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Also Known As:
Isle Of Capri Westlake
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Questions & Answers

Here's what travelers have asked, with answers from Isle of Capri Casino Hotel Lake Charles staff and other travelers.
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Questions? Get answers from Isle of Capri Casino Hotel Lake Charles staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you book here, book the main hotel”
Glennlab, 3 weeks ago | Read review
“Choose a tower room. Ask for a water view.”
kimf261, 4 weeks ago | Read review
“Reservations are not honored”
coyl127, Mar 21, 2017 | Read review
“Stay elsewhere”
280melissao, Mar 17, 2017 | Read review
“Check your shower to see it is clean! Wifi didn't work unless you had a password.”
hotelreviewerm, Mar 16, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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$126* /night
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Prices are for 1 room, 2 adults
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