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Holiday Inn Express Hotel & Suites Baton Rouge -Port Allen

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Holiday Inn Express Hotel & Suites Baton Rouge -Port Allen
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61 Reviews from our TripAdvisor Community

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Showing 60: English reviews
Reviewed July 11, 2016 via mobile

We had originally planned to stay for one night here then a second night in town with family. Our relatives air conditioner broke unexpectedly so we spoke to the receptionist about a second nights stay but weren't expecting a room to be available on such short notice on a Friday night. To our surprise, we were able to have the...

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Helpful?
Thank Jennifer T
managament2016, General Manager at Holiday Inn Express Hotel & Suites Baton Rouge -Port Allen, responded to this review

Hi Jennifer T, Thank you for taking the time to review our property, I'm pleased that majority of your stay was enjoyable and met your expectation. We just recently received similar comments from guest regarding this concern so we have implemented loading and unloading zone only under the car port. We want every guest to have the convenience usage of...

Reviewed May 14, 2016 via mobile

Not too great. Breakfast was not as good as other holiday inns. Eggs were rubber. They forgot to clean our room last night. They emptied the trash and picked up towels. The refrigerator is not working properly. Initially, I thought this was be good place to stay. The staff were friendly when we checked in.

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Helpful?
Thank Ksgralapp
managament2016, General Manager at Holiday Inn Express Hotel & Suites Baton Rouge -Port Allen, responded to this review

Dear Ksgralapp, On behalf of Holiday Inn Express & Suites Port Allen I would like to sincerely apologize that we failed to meet the basic in hospitality during your stay. If and when you have a moment please contact me at 225-343-9967 to discuss this misstep on our behalf so that it may be addressed appropriately. We appreciate your honest...

Reviewed May 14, 2016

Holiday Inn Express.. Checked in 5/10/2016...Clean and modern appearance. Spacious room. Front desk clerks were courteous and professional. We stayed in room 125 by the sprinkler room and exercise room. I awoke about 6:00 AM to what sounded like a loud mechanical timer ticking soon to be followed by the drone of what I imagined was an electric motor. I...

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Helpful?
Thank Howard U
managament2016, General Manager at Holiday Inn Express Hotel & Suites Baton Rouge -Port Allen, responded to this review

Dear Howard U, Thank you for bringing these concerns to my attention it's truly unacceptable for our breakfast to be a disappointment when it should the bright start of the day. Please be assured that this is not our usual quality of service and rest assured it will be issue moving forward. As our guest your voice was heard I...

Bossier City, Louisiana
Reviewed May 9, 2016 via mobile

Stayed here on business while in Baton Rouge. Rooms were clean and fresh. Housekeeping did a great job of communicating with us for a convenient time to clean. Breakfast was nice with full hot choices. This was my second stay at the hotel and I will definitely stay again and highly recommend.

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Helpful?
Thank CoachSC
managament2016, General Manager at Holiday Inn Express Hotel & Suites Baton Rouge -Port Allen, responded to this review

CoachSC, We are still in transition to become even better, the new guest service team and housekeeping associates are working together to ensure a clean comfortable stay. It's our commitment to do our best and provide our best with a hospitality heart. Thank you for your feedback it will be shared with the team during our weekly meeting. Respectfully,

Waxahachie, Texas
Reviewed May 2, 2016

we moved to HIE from a dirty roach infested motel...so disgusting so anywhere was going to be better than that rat hole! wasn't as clean as I would like...dusty, furniture in our room a little worn, tile clean enough in bathroom (but not great). BUT beds were clean, comfortable and I felt safe here. Breakfast I thought was beyond good...

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Helpful?
Thank curlysinger
managament2016, General Manager at Holiday Inn Express Hotel & Suites Baton Rouge -Port Allen, responded to this review

Curlysinger, Sorry to hear that there was a motel in our area in such bad of condition. We're currently going through some minor changes as well, new team management and hiring more engaging associates to ensure your sense of comfort. With your comments in mind we still has some improving to do ourselves but be assured we will always do...

Covington, Louisiana
Reviewed March 20, 2016 via mobile

Stayed here twice in March while visiting with my boyfriend and his family. Both visits were less that impressive. Both rooms have stains on the walls. The water pressure sucked. This last visit we had kids running around the room above us from 8 at night till after 10. Both times we slept in showered and went to get breakfast...

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Helpful?
Thank krissybelle20
Reviewed December 30, 2015 via mobile

My room was very dirty upon check in. No towels no shower curtain and my tv didn't work. Also had roaches in the room, told the front desk they said someone would spray the room. Never did. I tried to talk to a manager but she was incompetent and very rude. I got no help whatsoever from her just attitude...

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Thank Joseph C
Monroe, Louisiana
Reviewed December 16, 2015

After driving from Huntsville, AL we decided to rest at this particular hotel for the night. Upon arrival I could tell the hotel was clean and the staff took pride in their job as the guy was in the midst of mopping the floor when we walked in. The young lady that was at the desk must have been new...

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Helpful?
Thank Rutan196060
Berwyn, Illinois
Reviewed October 29, 2015 via mobile

Stopped here on way to New Iberia. First time staying in a Holiday Inn Express. Very happily surprised. Staff, room breakfast all exceeded my expectation. The breakfast was wonderful. Especially loved the pancake machine. Just press a button and in 1 minute 2 pancake roll out. And they were great tasting. Amazing.

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Helpful?
Thank Dave H
Dallas
Reviewed October 26, 2015

Rooms are clean and reasonably quiet. Breakfast selection was good although for hot food, they only offered one choice of eggs all week (kind of an omelet with some kind of Mexican style filling). Otherwise, you had the normal choices of cereal, juices, yogurt, etc. Location of the hotel is convenient to expressways, yet not so close that the highway...

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Helpful?
Thank Wally K
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
The newest addition to the Baton Rouge area is the Holiday Inn Express Hotel & Suites Port Allen, LA! We are conveniently Located on I-10 at Exit 151, just a short drive to Downtown Baton Rouge. With our world class service and many Baton Rouge and Port Allen businesses, restaurants and attractions within minutes from our front door, you ll discover why our guests have selected us as their preferred hotel in Port Allen! This state-of-the-art hotel features special in room amenities such as free wired and wireless high-speed Internet access, microwave and refrigerator, 32 flat panel LCD TV and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our indoor heated swimming pool, business center, Express Start breakfast bar, wireless Internet access in all public areas and expanded fitness center. Points of interest Companies:Exxon Mobile Pipeline, Dow Chemical, Placid Refinery, State of Louisiana Government District Healthcare: Women s Hospital, Our Lady of the Lake Hospital, Blue Cross Blue Shield of Louisiana Universities: Louisiana State University LSU, Southern University. Local Attractions: Downtown Baton Rouge, USS Kidd, Belle of Baton Rouge Casino, Hollywood Casino, Blue Bayou Waterpark, Nottaway Plantation Stay Smart at the Holiday Inn Express and Suites Port Allen-Baton Rouge. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Baton Rouge -Port Allen

Address: 2860 North Westport Drive, Port Allen, LA 70767
Location: United States > Louisiana > Port Allen
Price Range: $117 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Baton Rouge -Port Allen 2.5*
Number of rooms: 89
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Also Known As:
Holiday Inn Express Hotel And Suites Baton Rouge -Port Allen
Days Inn Port Allen
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Baton Rouge -Port Allen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“This room was quiet until around 6:00 AM”
 of 5 bubbles HowardU_13, May 14, 2016 | Read review
“we were on the 4th floor...and actually right by elevator and our room was very quiet”
 of 5 bubbles curlysinger, May 2, 2016 | Read review
“Allergy sufferers request shampooed room”
 of 5 bubbles Rutan196060, Dec 16, 2015 | Read review
“Simply ask”
 of 5 bubbles briansU1438XE, Jan 9, 2015 | Read review
“Tricky entrance so be watchful!”
 of 5 bubbles motelgary, Feb 19, 2014 | Read review
5 of 5
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