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Extended Stay America - New Orleans - Metairie

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06/11/2017 06/12/2017
1 room 2 adults 0 children
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Extended Stay America - New Orleans - Metairie
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83 Reviews from our TripAdvisor Community

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Showing 81: English reviews
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Johnson City, Tennessee
Reviewed 6 days ago NEWvia mobile

Looks like it was recently updated. Staff was very helpful. Nice for a budget hotel. The handicapped room does have a built-in shower seat. I would definitely stay here again! Close to the airport and other points of interest.

Thank ChuckTN56
00esa, General Manager at Extended Stay America - New Orleans - Metairie, responded to this review

We are delighted to note that your stay at Extended Stay America - New Orleans - Metairie was enjoyable. It's nice to know our location was perfect for your travel plans and you liked the great value we offer. Thanks for being our guest, and we look forward to serving you again soon. Sincerely, General Manager

Sarasota, Florida
Reviewed December 11, 2016

HOME AWAY FROM HOME THIS PLACE IS CLEAN, CONVENIENT AND COST REASONABLE! Has almost everything you have at home to make your stay comfortable. Besides the comfortable bed and bath, there is a good sized kitchen with a full sized refrigerator.Tell them at check in and you will be furnished all the dishes, cooking utensils and everything you need to...

Thank Patije S
About Hotel's Favorite Review
Manager_11525, Manager at Extended Stay America - New Orleans - Metairie, responded to this review

It is so rewarding to read you had an excellent experience. Your comments about how comfortable your stay was and your approval are amenities are satisfying. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Madison, Wisconsin
Reviewed April 10, 2017

I arrived for check in early a plus was allowed to check in told my room was ready went to my room after paying 380 found the room had not yet been cleaned alothugh i was told it was.. management apologised and gave me a new room cool.. went to the second room not 5minutes in i used the restroom...

Thank MarriedCoupleTrip
Shreveport, Louisiana
Reviewed March 12, 2017 via mobile

In town for just the weekend and this was one of the more reasonable hotels we could find. It was a great location for the activities we had planned-wedding at Audubon Park,lots of eating out around town, and old home places to find. No problems getting around at all. The staff were friendly and more than helpful. Thank you, Lawanda,...

Thank Carol S
Manager_11525, Manager at Extended Stay America - New Orleans - Metairie, responded to this review

Your feedback is important. Thank you for sharing. It is good to know our location was beneficial during your stay and that our staff were helpful. We are glad you would stay with us again based on how well you stay went at our hotel. Thank you again for sharing your comments with us. We look forward to hosting you...

Reviewed January 16, 2017

This is an older hotel and it's quite evident from the wear and tear in the place. However I didn't encounter anything that didn't work. Pros: I liked the free parking. Cons: No coffee in the room, breakfast was minimal at best. Overall: The personnel were friendly and competent from the interaction I had with them. My biggest concern was...

Thank Mike T
Hiawatha, Kansas
Reviewed November 25, 2016

My experience was excellent. The Mgrs. and staff were great. Always willing to help and comply with any minor issues that may occur. I stayed there 237 days and will stay there again. The Hotel is very close to shops and restaurants and downtown NOLA.

1Thank Donald G
Manager_11525, Manager at Extended Stay America - New Orleans - Metairie, responded to this review

We appreciate you taking the time to share your experience and for choosing to stay with us. It is good to know our staff provided you with excellent customer service. Also you comment about our convenient location is much appreciated. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Mobile, Alabama
Reviewed October 18, 2016

Stayed in late September. Nonworking toilets. Switched rooms. No better. Lock did not work on the door. No hot water. Was given a full 2 day refund for future trip. Came back 3 weeks later for another Saints game. No hot water. Toilet overflowed within minutes. Nice people. Horrible facility. Property is uninhabitable. Offered another free stay. Turned them down....

1Thank Heyques
Reviewed October 7, 2016

The ESA by the airport is absolutely disgusting. Smoke smell everywhere, dirty floors, etc. So i was very pleased to find that this location does not allow smoking anywhere in the hotel. Staff was friendly and the rooms clean. However, there is barely any hot water and the internet service is terrible. The site tries to milk more money out...

Thank tatuicu
Washington, Virginia
Reviewed September 28, 2016

Upon our arrival,the kitchen dishes and utensils were missing and had to request for delivery according to the place card. But, the front desk said we had to pick it up. Moreover, a hairdryer was neither included nor available in our room. Also, housekeeping as well as trash pick up were included in the service. We had to take out...

Thank edna t
Reviewed August 1, 2016

Poor Service and Quality for a hotel. No housekeeping service available. No coffee pot in the room. No coffee cups or glasses available in the room. Pathetic as to what they call a breakfast. They put out about 2 dozen fruit bars and call that breakfast, and when it is gone that is the end of the breakfast.

Thank Milkmantt
Questions? Get answers from hotel staff and past guests. Ask a question

36 photos of this hotel

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Bathroom (2)
Dining (1)
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Room/Suite (6)
Hotel & Grounds (1)
Dining (1)
Other (2)
06/11/2017 06/12/2017
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Questions? Get answers from hotel staff and past guests. Ask a question


  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - New Orleans - Metairie

Address: 3300 I-10 S. Service Rd. W., Metairie, LA 70001
Location: United States > Louisiana > Metairie
Price Range: $85 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - New Orleans - Metairie 2.5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Kenner Extended Stay
Extended Stay America Kenner
Extended Stay Metairie
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Questions & Answers

Questions? Get answers from Extended Stay America - New Orleans - Metairie staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Just stay away unless you have no choice for a cheap hotel with kitchenette”
MarriedCoupleTrip, Apr 10, 2017 | Read review
“We haven't had a bad room yet.”
patijes, Dec 11, 2016 | Read review
“The wi-fi is horrible and hot water almost non-existent.”
tatuicu, Oct 7, 2016 | Read review
“Handicap available in the 3rd floors.”
ednat948, Sep 28, 2016 | Read review
“There are a lot of better and cheaper hotels in that area.”
Milkmantt, Aug 1, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
$81* /night
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