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Extended Stay America - New Orleans - Metairie

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Traveler (30)
Room & Suite (20)
Dining (2)
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Overview
  • Excellent22%
  • Very good31%
  • Average19%
  • Poor11%
  • Terrible17%
Travelers talk about
“own meals”(2 reviews)
“room was clean”(10 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair access
2 Star Hotel
All hotel details
Offers from Extended Stay America - New Orleans - Metairie
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Offers from Extended Stay America - New Orleans - Metairie
Special Offer: Save up to 10% TODAY!
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (108)
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LanguageEnglish
24
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18
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All reviewsown mealscooking utensilsroom was cleanfree parkinghome away from homesafe areadowntown nolafrench quarterwould stay here againgreat place to stayenjoyed my staybridgetrefrigeratorlaundrymuffinsrepair
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1 - 5 of 106 reviews
Reviewed 6 days ago

Stay away from this place. I found out the hard way that this isn't a regular hotel that will attend to guests needs. This is like a self service place where you do everything yourself including taking out your own trash! What a waste. Upon...More

Thank chrysansis
Response from 00esa, Manager at Extended Stay America - New Orleans - MetairieResponded 6 days ago

Thank you for the review of our hotel. We sincerely apologize that you encountered so many difficulties during your stay with us. Your comments have been shared with the appropriate team members, so we can take action to prevent these issues from happening again. Everything...More

Hotel's Favorite
Reviewed June 20, 2017

Great place to stay. Eat in (cooked blue crabs bought from the seafood market in Westwego) ... quiet so you can recover from a night on Bourbon Street.. staff was responsive to all our needs.. dishes and silverware were available, so no paper plates and...More

Review collected in partnership with Extended Stay
2  Thank Howard S
Response from 00esa, General Manager at Extended Stay America - New Orleans - MetairieResponded June 20, 2017

Thank you for your fabulous review of Extended Stay America - New Orleans - Metairie. We are delighted to read you liked our attentive service and your room with a kitchenette. It was a pleasure to have you as our guest, and we hope to see...More

Reviewed 1 week ago

dirty room, unfriendly staff, manager appears to be about 16 years old. Stay away. found two cockroaches in the bathroom and the "kitchen" is a joke. Getting extra towels was like pulling teeth around here.More

Thank lablvrz18
Response from 00esa, Manager at Extended Stay America - New Orleans - MetairieResponded 1 week ago

We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer...More

Reviewed 2 weeks ago

Very disappointed - had to bring linen to lobby in order to get replacements, no coffee pot or coffee in room, pitiful breakfast choices, no hair dryer and had to request dishes. Price was NOT a bargain either.More

Review collected in partnership with Extended Stay
Thank lindajP5812JA
Response from 00esa, Manager at Extended Stay America - New Orleans - MetairieResponded 2 weeks ago

Linda, thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and...More

Reviewed 5 weeks ago via mobile

Checked in and immediately I questioned my judgement from the front door. The lady at the counter was very nice and informative. The carpets down the halls had clumps of dirt, beer can in the stairwell. Got to my room. Fridge still had food in...More

Thank angela b
Response from 00esa, Manager at Extended Stay America - New Orleans - MetairieResponded 4 weeks ago

Angela, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
$78 - $266 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
$78 - $266 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveler (30)
Room & Suite (20)
Dining (2)
Questions & Answers
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Kadin M
June 29, 2017|
AnswerShow all 2 answers
Response from Howard S | Reviewed this property |
I spent most of my time in the French Quarter.. access to the interstate is close for a 10-15 minute ride to downtown New Orleans (tip: I go to Harrah's Casino to play the slots and tables.. get the rewards card put it in... More
0
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Room Tips
"stay away this is not your hotel"
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"Quieter on the faside in front of the lift door opening (to back?)"
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"drug, danger, dirty, rude, unprofessional"
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"friendly staff, clean room, grab and go breakfast, location, kitchen, housekeeping"
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