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Extended Stay America - New Orleans - Metairie

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Traveler (30)
Room & Suite (27)
Dining (2)
About
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Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.
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Property amenities
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
Room features
Kitchenette
Microwave
Non-Smoking Rooms
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Location
Full view
46Car recommended
Grade: 46 out of 100
72Restaurantswithin 0.75 miles
4Attractionswithin 0.75 miles
Reviews & more
114Reviews
47Photos
4Q+A
26Room tips
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Popular mentions
Where do I start....rude employees at front desk, they charge for everything (i.e laundry facilities-you would think it would be free for customers,and the majority of machines are out of order-high speed internet-they give you the slowest connection, and charge outrageous
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Response from 00esa, Manager at Extended Stay America - New Orleans - Metairie
Responded Nov 16, 2018
Stephen, we are sorry you found our associates to be rude and that you were unhappy with our hotel policy. Please know we provide thorough training for all staff, and we will redouble our efforts. Also, we have discussed your feedback with the appropriate individual to improve our future guests’ experiences. We hope you will give us another opportunity to deliver the service and hospitality you deserve. Sincerely, Hotel Management
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Hotel's Favorite
We normally stay in the quarter but last minute prices we're crazy. We found Extended Stay...and we are so glad we did. Easy Reservations, Check in and Check out. Friendly and cozy. We may actually end up staying here more often.
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Response from 00esa, Manager at Extended Stay America - New Orleans - Metairie
Responded Feb 19, 2018
Thank you for your amazing review of Extended Stay America. Our highest priority is making sure you have a comfortable and carefree stay, and we're glad we could make that happen for you. It was a pleasure serving you, and we hope to host you both again soon. Sincerely, Hotel Management
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The staff was very friendly and helpful, the place was clean, everything worked well, it had a kitchen with kitchen items available upon request, it was in a good location that was convenient for us. The price was right. We would stay there again.
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Response from 00esa, Manager at Extended Stay America - New Orleans - Metairie
Responded Nov 12, 2018
Thank you for staying at Extended Stay America. We are delighted to know our ideal location worked well for your needs and that you enjoyed the service delivered by our associates. It was a pleasure having you both, and we look forward to your next visit. Sincerely, Hotel Management
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Visited this hotel for a 6 day stay and it was chaos from day one. The floor I requested was not given, was told they were full, yet someone came after me and got the floor I wanted. Then they checked me out and gave away my room even though I specifically told them I was
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Response from 00esa, Manager at Extended Stay America - New Orleans - Metairie
Responded Oct 29, 2018
Nyki, although overall you had a pleasant stay with us, we are sorry for the inconvenience you had. We will be sure to share your compliments with the associates you mentioned for taking good care of you. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
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No hot water for the 2 nights we stayed! After being outside all day in the hot and humid New Orleans weather with 2 toddlers you would expect to be able to wash off in a warm shower but nope, not here! If you want more towels you have to bring your used ones to the front desk.
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Response from 00esa, Manager at Extended Stay America - New Orleans - Metairie
Responded May 21, 2018
Thank you for staying with us. We apologize our hotel and amenities were not to your expectations. Our engineering team is checking and fixing the hot water supply immediately. Since we are an extended stay hotel, we certainly understand why you may have found our amenities a bit different than traditional hotels. We are sorry if our hotel facilities were not explained to you on arrival. Your feedback about our grab-and-go breakfast has also been shared with the our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will consider giving us a second chance the next time you are in Metairie. Sincerely, Hotel Management
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Bed bugs and disgusting mattresses!
Dirt and gravel on kitchen floor
Smoke alarm hanging from ceiling
Smoke alarm hanging
Ironing board with slash to cover
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123456
How much do a cab or uber cost to go to bourbon street around Mardi Gras time
Hello I’m wondering do uber and cabs come to this area to go to bourbon street
You can get an uber pick up from this location.
1 vote
I spent most of my time in the French Quarter.. access to the interstate is close for a 10-15 minute ride to downtown New Orleans (tip: I go to Harrah's Casino to play the slots and tables.. get the rewards card put it in the machines for half hour and parking is free.. most places charge 35.00 or more.. Bourbon Street is a 5 minute walk from the casino). The Aquarium at the end of Canal Street is very good, the French Market also has great souvenirs and food.. there are numerous clubs there too.. I like Turtle Bay, and BB Kings which are on Decatur St.. if you have google maps, it will show you sites around meterie, I drove to the places, didn't walk.. parking was no problem..
0 votes
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"Don't Stay At Any Extended Stays...You Have Been Warned"
"The rooms, hallways, lobby are filthy. The linens, blankets,etc are filthy."
"stay away this is not your hotel"
"Quieter on the faside in front of the lift door opening (to back?)"
"drug, danger, dirty, rude, unprofessional"
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123456
PRICE RANGE
$78 - $320 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay america kennerkenner extended stayextended stay metairie
LOCATION
United StatesLouisianaMetairie
NUMBER OF ROOMS
20
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