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Extended Stay America - New Orleans - Metairie

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Extended Stay America - New Orleans - Metairie
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77 Reviews from our TripAdvisor Community

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Showing 75: English reviews
Mobile, Alabama
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
1 of 5 bubbles Reviewed 6 days ago NEW

Stayed in late September. Nonworking toilets. Switched rooms. No better. Lock did not work on the door. No hot water. Was given a full 2 day refund for future trip. Came back 3 weeks later for another Saints game. No hot water. Toilet overflowed within minutes. Nice people. Horrible facility. Property is uninhabitable. Offered another free stay. Turned them down.... More 

Thank Heyques
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago

The ESA by the airport is absolutely disgusting. Smoke smell everywhere, dirty floors, etc. So i was very pleased to find that this location does not allow smoking anywhere in the hotel. Staff was friendly and the rooms clean. However, there is barely any hot water and the internet service is terrible. The site tries to milk more money out... More 

Thank tatuicu
Washington, Virginia
2 reviews
2 of 5 bubbles Reviewed 3 weeks ago

Upon our arrival,the kitchen dishes and utensils were missing and had to request for delivery according to the place card. But, the front desk said we had to pick it up. Moreover, a hairdryer was neither included nor available in our room. Also, housekeeping as well as trash pick up were included in the service. We had to take out... More 

Thank edna t
Level Contributor
4 reviews
4 hotel reviews
3 of 5 bubbles Reviewed August 1, 2016

Poor Service and Quality for a hotel. No housekeeping service available. No coffee pot in the room. No coffee cups or glasses available in the room. Pathetic as to what they call a breakfast. They put out about 2 dozen fruit bars and call that breakfast, and when it is gone that is the end of the breakfast.

Thank Milkmantt
Bozeman, MT
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed July 24, 2016 via mobile

I've stayed here often over the last four years while working in the New Orleans area. Usually my stays are from 3 - 6 months at a time. It's not the Ritz Carlton or the Roosevelt but The hotel is quiet, comfortable, very clean and most importantly extremely safe. I've never had a problem. It's in a great area and... More 

Thank GregoryBH13
Manager_11525, Manager at Extended Stay America - New Orleans - Metairie, responded to this review

We appreciate you taking the time to share comments about your stay and for continuing to be a frequent guest at our hotel. I am pleased to see that we were able to accommodate you so well with excellent customer service and a clean, comfortable room. It is also satisfying to know how convenient our location for guest to have... More 

Pune, India
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed June 28, 2016 via mobile

The living space was decently sized. The room was not spotlessly clean and no kitchen equipment was provided. The breakfast was on the run type of food but decent. Nothing except I hop in the area. Staff helpful but not always available and also not very knowledgeable of the area or of the services that the city provides. On the... More 

Thank Patricia345
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed June 19, 2016 via mobile

My husband and I stayed her during our week vacation in Feb. It is close enough to the heart of New Orleans for party but far enough to get some rest and relaxation. The staff is very helpful with helping you find things to do off the beaten path. The room was clean and comfortable and everything you need for... More 

Thank Sharletta S
Manager_11525, Manager at Extended Stay America - New Orleans - Metairie, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad that you enjoyed our great staff and your clean, comfortable room during your visit with us. Still, I apologize that our linen exchange policy did not meet your expectations. Your comments will be helpful as we continue to improve our guest... More 

Fort lauderdale
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed June 18, 2016 via mobile

I booked this hotel on our recent visit to New Orleans with my daughter and two young granddaughters. When we first arrived, we liked the appearance of the hotel and loved the friendliness of the front desk clerk. It was all very pleasant. We were given our room even though we arrived early and we felt great about the whole... More 

Thank Lilymer
1 review
5 of 5 bubbles Reviewed June 1, 2016 via mobile

This hotel was nice from the inside/out. And very inviting. The most comfortable mattress ever! Lawanda and Bridget were ROCKSTARS! Their customer service was AMAZING! The room was quite spacious. With 2 double beds. The kitchen was a little small but what you'd expect with any hotel. There was a regular sized refrigerator with freezer and microwave. 2 electric burners.... More 

Thank SuperWoman38
New Orleans, Louisiana
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed May 21, 2016 via mobile

I have been here for 3 months and I have had some great moments and some pretty bad experiences. The front desk staff is great to me. Always quick with a positive greeting and they are happy to get me what I need. It helps if you get to know them and treat them with a little respect . My... More 

Thank Barry M
Questions? Get answers from hotel staff and past guests. Ask a question

33 photos of this hotel

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Room/Suite (12)
Bathroom (2)
Dining (1)
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Management photos: Courtesy of the property manager

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Room/Suite (6)
Hotel & Grounds (1)
Dining (1)
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Questions? Get answers from hotel staff and past guests. Ask a question


  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - New Orleans - Metairie

Address: 3300 I-10 S. Service Rd. W., Metairie, LA 70001
Location: United States > Louisiana > Metairie
Price Range: $91 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - New Orleans - Metairie 2.5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Kenner Extended Stay
Extended Stay America Kenner
Extended Stay Metairie
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